Most people find writing business documents such as memos, letters and reports challenging and their writing shows it. The wordings are fuzzy, repetitious, redundant with jargons and etc. This program is designed to organize and structure the writing style that would produce the desired action of the reader.

Presentation is effective communication, and the essence of communication is delivering your message effectively to your prospects or customers. Learn the steps of effective presentation in the corporate business. Delivering your first impression and understanding cross cultural etiquette. Learn how to utilize presentation aids effectively, and handle questions from your audiences with confident. Effective presentation gets and keeps customers.

Personal time management skills are essential skills for effective people. People who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service. If you use these skills well, then you will be able to function exceptionally well, even under intense pressure.

What's more, as you master these skills, you'll find that you take control of your workload, and say goodbye to the often intense stress of work overload.

At the heart of time and task management is an important shift in focus:
Concentrate on results (the outcomes), not on being busy (the process)

Many people spend their days in a frenzy of activity, but achieve very little because they're not concentrating their effort on the things that matter the most.

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This program helps shift the participants’ paradigms towards English learning and shows them the essential language skills to enhance performance. It is intended for pre-intermediate / intermediate level participants.

Successful interview will dictate productive workers. To ensure this, interviewing skill is a must for human resource personnel/manager or hiring manager. Psychological knowledge will enhance greatly to interviewing skills.

A practical and comprehensive approach for any businessman, investor or manager to understand the financial statements, made simple, to run his business or to protect his investment or to manage the business left by the shareholders.

This course facilitator will touch on the important aspects on the several accounting tools that can make you financial savvy to manage your business, negotiate with your bankers for banking facilities and influence any investors to put their money and trust in your business.

This program provides the key to instill consistently high level of service and a roadmap for an ever-changing service attitudes and behaviors in the society, especially the corporate world. Participants are enabled to learn the skills vital to becoming effective and efficient service provider which is important to gain customer loyalty which in return ensures on organisation’s success and profits. The participants are fully engaged and captivated with the down to earth concepts and training methodology.

In other words, this program provides the base for the development of people’s service mindset that builds a culture of customer first mindset and attitude. There is ample emphasis on the essential tools required for understanding and handling customers in a practical way.

This hands-on workshop gives you a needs analysis approach that is realistic in today's working environment. Every training professional must engage with their internal customers in analyzing their needs. This key competency enables trainers to apply highly-effective techniques for determining whether or not training is the solution to a job performance problem. Return to your job with the key skills and confidence to gain acceptance and recognition for your recommendations to management.

Most people find writing business documents such as letters and memos challenging and their writing shows it. The wordings are fuzzy, repetitious, redundant with jargons and etc. Many times we write the way we think a business document should sound, instead of the way we would talk face-to-face with the other person. This program is designed to organize and structure the writing style that would produce the desired action of the reader.

On-going sales of your products and services are critical to business profitability.

Who buys your products? Do you know your market segments? Do you have insights into your consumer’s usage, attitudes, habits and behaviour? Even when you do, do you know how to communicate with them effectively to meet your marketing objectives?

Influencing your consumers through the various marketing communications touchpoints to choose your brand is crucial to your power performance for your brands, products and services.

The effective supervisor can multiply the value and benefits she or he contributes to the organization by keeping in mind these considerations covering supervisory responsibility:

It is their job to develop and foster the high morale, enthusiasm and esprit de corps of your team.

Make it a point to know and understand the objectives of your boss, department and company. Make sure your employees know what their individual objectives are and how they fit into and contribute to the organization’s objectives.

Keep all members of the team informed about all aspects of their jobs and of the work unit in general.

Be familiar with and able to interpret and enforce all company and departmental policies and regulations. To the employee, the supervisor is the company.

Assign work overtime, discipline and rewards on an impartial basis that is known and understood by all your team members.

Make a continual effort yourself and solicit suggestions from team members on work method improvements.

To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.

Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

Often said that the managing of cash flows of a business is overridden by the relentless efforts of company to market for more sales. Without such sales, a company is bound to fade away because it is the sales that bring money into the business. BUT, without strong and properly managed cash flows, a company will have great difficulty to pay the creditors, suppliers, employees and banks.

Cash flows, and not profits, that bank is interested. The ability to efficiently manage the cash flows of a business is the reason that bank lends money for working capital requirements or capital expansions. The strong liquidity of a company means that it is able to readily pay its obligations.

Thus, the managing of cash flows always aims at the piling of cash in a business, either through a strong effort on collecting debtors or quickly converts stocks to sales and cash or timely pays creditors so as to benefit the discounts granted.

Key Performance Indicator (KPI) is a very important management tool to corporate managers. It helps to set clear expectation of the management, and also direct the focus of every employee to put their efforts to achieve what the management expects. To define KPI, we have to first define the Key Results Areas (KRA) via the Business Strategic Issues. This would assist us to align our focus to strategically achieve our business bottom line. If we could cascade down these KPIs to every single employee, they would be more productive, and strategic in every of their single contribution!

Providing quality work will lead you to reach beyond normal standards of efficiency and precision on your job. To be an outstanding player in the market, your organisation and you must provide high quality products and services. You must ensure that your working practices are doing well and, if they are not satisfactory, your must correct them. We call this correction process as “continuous improvement” in the quality circle.

This program provides the tools for you to deliver quality service through the use of scientific thinking and honest repeating of the PDCA cycle. Basically, it improves the working process of an organisation and the problem solving process.

Like it or not, we are all consumers and we are a consumption driven society. We have increasing needs, wants and demands. We desire more and different goods and services that add value to our lives. In exchange for these goods and services, we are willing to pay a price for it. Hence a market is created.

But in today’s modern market economy there is an explosion of choices – what product to buy, which service to choose, where to buy from and what price to pay.

Smart companies know that to survive in a rapidly changing economy, it has to become a marketing-oriented company. The smart company knows that marketing holds the key to meet consumer needs, while sales is only the end result of marketing. Marketing management is therefore a skill that the modern company cannot do without.

Smart companies also know that branding is a major component in marketing. Consumers choose products and services because of the brand and what it represents. If not for the branding of Sony, Toyota, Samsung and LG, Asian brands would not be what they are today.

This starter programme in marketing and brand management help you gain a powerful understanding of how marketing and branding can impact your company’s growth and profitability.