The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees? salary and contribute together with employers? contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

There is no escape; report writing is inevitable at any stage of one’s career. How difficult can writing a report be? Well, pretty easy, but most people fall prey to the top 10 mistakes made when penning down their thoughts in the form of a formal report. Hence, a lot of essential information is lost.

Business reports are a company’s primary tool to disseminate information and support critical decision-making ideas. A well-written report is one’s best advocate for almost any course. It takes a great amount of skill and practice to communicate information in a document. This course has been designed exclusively to coach participants on writing a report with ease and great style, whilst learning the secrets of writing a perfect report.

In today’s diverse and ever changing business environment, it is crucial for all managers, executives & officers to understand and appreciate the importance of cash flow management.

Acquisition of these skills would also enable these personnel to appreciate how their job function affects the cash flow of the organization, thus enabling them to better contribute towards the organisation’s cash flow.

Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from gloss phobia- fear of public speaking. Hence, this workshop is designed very thoroughly to get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

To give an overview of what are the fundamentals of management for managers to apply the skills professionally and confidently at work.

Wouldn’t it fantastic if your team is healthy, happy and productive with minimal turnover and medical leaves? This highly interactive course will open with discussions on the nature of stress and proceed to demonstrate to participants an insight to the causes of physical and psychological effects of corporate stress. Participants will learn to identify the signs and symptoms of a burn-out and what can be done to relieve stress at a personal level.

A section of the training will coach the participants on “embracing stress” exercises using various proven methods and resilient thinking. Time management will also be highlighted with the focus being placed on managing workload, delegation and prioritisation. They will also be taught how to develop a positive outlook and gain work satisfaction through emotional management including a section on anger management. This is a complete training programme for better stress management, self-esteem, and techniques for staying positive at work. Information is presented in a humorous and relaxed manner, and hands on activities will be used to reinforce learning points.

Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.

Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

Strengthening Your People Skills in the Workplace is an intensive new workshop that provides you with ways to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success!

This workshop provides valuable information and understanding regarding conflict management at work. During many conflict at office, the action taken to resolve it might be spontaneous or directed. However, we can manage conflict in a systematic manner, so it will contribute positively towards organizational growth.

It used to be that only HR Managers needed certain skills or competencies as only they performed HR functions and all others had to refer to them in these areas.

Now this view has changed to: ALL managers, irrespective of their rank or department perform HRM functions. It has become essential that they know the basic functions of HRM and attain competencies and skills in order to perform effectively as day-to-day managers of people. The HR Specialist acts as a resource person and provides specialist advice and services.

The workshop deals only with the narrow essential or core competencies or skills that management in every position should know in order to function effectively at department or organizational level.

The competencies and skills include writing effective job descriptions and specifications, calculating headcount numbers, interviewing, counseling, TNA, performance appraisals, taking disciplinary action and motivating employees.

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.  

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.  

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.  

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.  

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory  

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.  

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

Self esteem discusses issue such as who we really are and how much we value ourselves. It helps us to understand the way we think, our attitude and behavior based on our belief system in life. By understanding who we really are at work and outside the work environment, we realize our true goal. This helps us to enhance our career and personal satisfaction to lead a more meaningful and fruitful life.

Discover your self image, inner strength and uniqueness by participating in this highly practical training program. It will answer questions about the image you portray at work and how you can further enhance your self esteem and confidence to become an excellent performer.

The Thirty-Six Strategies is a unique collection of ancient Chinese proverbs that describe some of the most effective and subtle strategies ever devised. The Thirty-Six Strategies are more suitably applied in the fields of management, leadership, marketing and public relation. These proverbs describe not only battlefield strategies, but tactics used in psychological warfare to undermine both the enemy's will to fight - and his sanity. Tactics such as the 'double cross', the 'frame job', and the 'bait and switch', can be traced back through thousands of years of Chinese history to such proverbs as 'Hide the Dagger Behind a Smile', and 'Toss out a Brick to Attract Jade' respectively.

For the western reader the Thirty-Six Strategies offers timeless insights into the workings of human nature under conditions of extreme stress. Many of the proverbs are based on events that occurred during China's Warring States Era (403-221 BC). Many of those accounts are presented here along with the exploits of some of the orient's greatest generals, kings, emperors, and shoguns. Over 118 anecdotes are included to both explain and offer examples of each strategy's application. By learning from the old masters of the art of deception, one is better able to spot the modern pretenders, for, though the players come and go, the game remains the same.

What do you do when an employee’s performance is consistently not up to the standard required by the organization? What do you do when an employee does not perform at all? What do you do when a probationer does not perform? What do you do when an employee does not perform up to the standard after being ‘confirmed’? What do you do…? And the list goes on….

These are common performance questions and problems faced by almost all organizations at some time. Fortunately not every employee falls under this category. The big question here is on how to handle this group of employees with the aim of rehabilitating them and making them ‘useful’ again or in the worst possible scenario take disciplinary action including dismissal from service.

However it is easy to dismiss an employee in Malaysia. The Industrial Court has laid down many guidelines. Employers who do not follow these, open themselves up to accusations of ‘mala fide’ decisions or decisions made in bad faith. This has resulted in many dismissed employees being reinstated to their former positions with backdated wages and / or with high compensation.

This workshop shows how to handle cases of poor performance or non-performance by employees through performance management and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court.

The highlights of the workshop are: identifying the appropriate criteria for appraisals; identifying the source of poor or non-performance; drawing up an action plan for performance management; how to carry out a counseling session; delivering verbal and drafting written warnings; and conducting the domestic inquiry with appropriate documentation

Do you do know is the criteria to become excellent staff? The list to become excellent staff can be very long, however there is a simple formula for this. Come and join this program to discover the secret of becoming an excellence staff in the 21st century. You will be guided on a journey that will change the way you perceive information around you.

Learn how much your work-attitude contributes towards your performance evaluation process. Experience the art of thinking differently to solve problems. Study the correlation between emotional thinking and logical thinking to handle criticism positively. Analyze the way to control and manage your emotions in difficult situations.

Discover the core competency skills to multi-task at your office. By understanding the right concepts of core competency skills, you will be able to work faster, be more productive, enhance efficiency rate and enjoy your work better.

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

The efficient allocation of capital resources is a very critical function for any firm. This involves the decision to invest in long-term assets, examples would include constructing a plant, purchasing a new machine, launching a new service or opening a new branch.

These decisions are important to the firm because in order to add value to the organisation and to its shareholders’ the firm must ensure that its capital is effectively utilised as the performance of the firm hinges upon this important area.

Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, call centre executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

All successful athletes have coaches.The job of a coach is to produce winner in any sporting event. Likewise , a sales coach is to make sure your sales team is an outstanding winning team that consistently produce extra-ordinary performance.

A team will be able to stay ahead of your competitors only if you have successful sales coach. As such , supervisors and managers must be able to set a challenging goal and guild his team towards achieving the goal.

A well-trained coach is one who can identify the strength as well as the weakness of the team members. He will then design appropriate solutions to overcome the weakness.

The purpose of this workshop is to impart the necessary tele-marketing skills to the participants in securing new customers and closing the sales. Emphasis will be given to train the participants on the methods and techniques to contact ,convince and conclude (3 Cs) the sales through the phone.

Like it or not, we are all consumers and we are a consumption driven society. We have increasing needs, wants and demands. We desire more and different goods and services that add value to our lives. In exchange for these goods and services, we are willing to pay a price for it. Hence a market is created.

But in today's ultra modern market economy our choices are endless , what product to buy, which service to choose, what price to pay, and where to buy from. We do not even need to buy from a physical store.

Market-savvy companies know that to survive in this rapidly changing economy, it has to become a marketing centric company. The marketing centric company knows that marketing holds the key to meet consumer needs, while sales is only the end result of marketing. Marketing management is therefore a skill that the modern company cannot do without.

This workshop in marketing management helps you gain a powerful understanding of how marketing planning can impact your company's growth and profitability.

Time management, like other management, benefits from analysis and planning. To understand and apply time management principles, employees must not only know how to use time, but also what problems they encounter in using it productively, and what causes them.

This workshop emphasises the work circumstances and personal style of participants. Personal attitudes about the importance of time management and blockages to personal effectiveness, will be identified.

Activities designed for the programme will enhance the participants’ professionalism and their self-management in distributing time and using it effectively.

The workshop approach is task-oriented and participatory-inclined; participants are required to perform and complete activities to practice skills presented, and will be required to do relevant pre-training assignments to prepare for activities in the training sessions.

Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee.

They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively.

While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best. The best approach to ‘try their best’ is to have a methodical way of doing it.

The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.

The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions.

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

Effective organizations conduct performance evaluation of their employees periodically. Sometimes this results in dissatisfaction for both employees as well as appraisers. This is because appraisers may not have the right appraisal instrument or know how to conduct an appraisal interview which may be perceived as fair by the employees, amongst other reasons.

This workshop addresses the main issues of designing an appraisal tool, using the various appraisal methods, carrying out a successful appraisal interview, It also focuses on managing performance to achieve KPis, and managing PIPs and taking necessary disciplinary action for repeated bad performers.

Every manager, executive and supervisor who supervises subordinates should be capable of appraising employees fairly and objectively so that they are able to build on the strengths of employees and help the employee overcome the areas of weakness for organizational effectiveness.

Business operation require problems to be solve using creative thinking process. To improve individual?s problem-solving and decision-making skills by using various models that are introduced.

Accounting is often called the language of business and as such, it is very important for all staff to be familiar with this very critical functional area. Enable participants to become comfortable in the understanding and the use of accounting information.

Customers and visitors could judge a company's professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today's business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.

This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

This workshop enables participants to understand and practise the necessary skills and approaches for achieving successful outcomes in their work relationships.

It allows participants to become aware that by being more effective in interpersonal skills, they increase effectiveness and productivity.

This workshop will enable executives to identify core competencies that enables them to become peak performers at work. It also helps them understand the true concepts of performance evaluation and how they can play an effective role to contribute positively towards organizational growth.

In today’s diverse and ever changing business environment, it is crucial for all non-finance managers, executives & officers to develop and sharpen their financial skills.

These skills will enable them to understand and analyse financial statements, contribute effectively in pricing, planning and control decisions and make positive contributions towards effective project selection.

Acquisition of these skills would also enable these personnel to appreciate how their function fits into the overall objectives of the organisation, thus enabling them to better contribute to the organisation’s goal.

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract; the other part being the employment /appointment letter.

These two documents are fundamental to every organization even though the content and standards may vary widely according to differing needs and requirements.

This workshop shows what factors need to be taken into account in drawing up HR policies and the employee handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits. As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.  

Listening… is truly a difficult thing to do. Many of us ‘hear’, but do we really listen? And what difference would active listening truly make in your working environment? Experts have researched that about two-thirds of everything learnt, is learnt through listening. Unfortunately, very few people are truly good listeners. An average human-being only remembers about 25% of what they hear, and some people remember as little as only 10%!

In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardized.

Participants who attend this workshop will be coached to become better listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.

No doubt about it: Individuals with excellent situational leadership skills rise to the top – in their careers, in their organizations and in life! You’ve probably seen it happen time and again. Take two people with similar skills and knowledge, but one of them has enviable leadership skills while the other’s leadership skills are only mediocre. Which one gets ahead faster and goes further? You know the answer to that one — no contest!

What you may not know is that effective leadership skills can be learned – just like any other skill. It’s true! In fact, many a top professional who appears to be a “born people person” — comfortable and confident in any situation — has taken training to master the leadership skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.

Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

On-going sales of your products and services are critical to business profitability. This calls for a consistent and integrated marketing communications of your brand to your target market.

Who buys your products? Do you know your market segments? Do you have insights into your consumers? usage, attitudes, habits and behaviour? When you have all this information in hand, how do you communicate with them effectively to meet your marketing objectives?

Learning how to influence your consumers, through the various marketing communication touch-point, to choose your brand is crucial to a more power-packed performance for your brands, products and services.

In today’s competitive and uncertain business environment, an organisation’s control of cost, pricing strategy and budgeting can be a critical factor that can make the difference between success and failure.

Organisations that can have better control of their cost would have a clear competitive advantage, therefore accurate and timely cost information and proper budgeting techniques can go a long way in helping these organisations become successful.

All organizations would like to grow by taking on good projects. Proper project selection techniques would ensure that only the right projects are selected, thus positively contributing towards the overall profitability of the organization.