Key Performance Indicator (KPI) is a very important management tool to corporate managers. It helps to set clear expectation of the management, and also direct the focus of every employee to put their efforts to achieve what the management expects. To define KPI, we have to first define the Key Results Areas (KRA) via the Business Strategic Issues. This would assist us to align our focus to strategically achieve our business bottom line. If we could cascade down these KPIs to every single employee, they would be more productive, and strategic in every of their single contribution!

Organizations need employees to achieve organization’s goals. To be effective they need to be motivated with the right Human Resources Management (HRM) Systems. This workshop seeks to empower the manager with the necessary knowledge and skills to do just that .

The workshop focuses on the core aspects of HRM functions in an organization.

The core topics covered are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; grievances, discipline, termination.

This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.

To provide proper skills and techniques in order to develop training needs analysis according to organizational needs.

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development. Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees’ salary and contribute together with employers’ contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees’ salary for income tax. Failure to follow the laws correctly may result in heavy penalties

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

Personal time management skills are essential skills for effective people. People who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service. If you use these skills well, then you will be able to function exceptionally well, even under intense pressure.

What's more, as you master these skills, you'll find that you take control of your workload, and say goodbye to the often intense stress of work overload.

At the heart of time and task management is an important shift in focus:
Concentrate on results (the outcomes), not on being busy (the process)

Many people spend their days in a frenzy of activity, but achieve very little because they're not concentrating their effort on the things that matter the most.

To improve individual’s analytical skills by using various models that are introduced.

To develop and improve the participants’ ability to visualize, articulate, solve complex problems and concepts, and make decisions that make sense based on knowledge, skills and information. Such skills include demonstration of the ability to apply logical thinking to gathering and analyzing information, generating potential alternatives, designing and testing solutions to problems, and formulating plans.

Performance Appraisal Review (PAR) is one of the most important tools use to motivate the employees to move towards the direction of a company. However, most of the conducts of PAR do not help the employer to meet the above purpose. PAR is more than deciding Bonus or Salary Increment of the employees, but it is also a means to help to the employees to explore their inborn strengths & recognize their areas of improvement to outperform their current work, and also to gain job satisfaction from their work.

This workshop will focus on developing Executives to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in your organization. You will also discover your current communicative and leadership styles, how to use them to achieve goals and contribute positively towards organizational growth.

HR Management cover the aspect of selection & recruitment, employment, training & development, employees disciplinary, performance appraisal, etc. staff This training aims to provide overall view to Non-HR Manager to arm themselves with the generic HR knowledge & skills to deal with their daily departmental HR matters, such as dealing with workers with attitude problems, low morale as well as poor performers, etc.

Leaders are self-confident and inspire self-confidence in others. Leaders project personal dynamism. Leaders know how to speak in a way that moves others to action. Leaders know how to nurture and coach others. They help others to be more creative. Leaders build teamwork among their followers.

Leadership deals with persuading, inspiring, motivating others, and spearheading useful changes. A leader creates a sensible vision for others, and then directs them toward achieving that vision. To be a leader, the people they are attempting to lead must have confidence in them and give them their support and commitment. They need support and commitment to achieve company objectives, as well as those of their own organisational unit.

To enable managers to develop their leadership skills by encouraging and inspiring individuals and teams to give their best to achieve a desired result.

To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.

The Thirty-Six Strategies is a unique collection of ancient Chinese proverbs that describe some of the most effective and subtle strategies ever devised. The Thirty-Six Strategies are more suitably applied in the fields of management, leadership, marketing and public relation. These proverbs describe not only battlefield strategies, but tactics used in psychological warfare to undermine both the enemy's will to fight - and his sanity. Tactics such as the 'double cross', the 'frame job', and the 'bait and switch', can be traced back through thousands of years of Chinese history to such proverbs as 'Hide the Dagger Behind a Smile', and 'Toss out a Brick to Attract Jade' respectively.

For the western reader the Thirty-Six Strategies offers timeless insights into the workings of human nature under conditions of extreme stress. Many of the proverbs are based on events that occurred during China's Warring States Era (403-221 BC). Many of those accounts are presented here along with the exploits of some of the orient's greatest generals, kings, emperors, and shoguns. Over 118 anecdotes are included to both explain and offer examples of each strategy's application. By learning from the old masters of the art of deception, one is better able to spot the modern pretenders, for, though the players come and go, the game remains the same.

Daniel Goleman, a pioneer of the concept of emotional intelligence (EI or sometimes known as EQ), defines EI as "the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well, in ourselves and in our relationships."

This is a critical skill in selling and achieving higher productivity, along with the particular competences of optimism and recovering from setback. For instance, the salesperson who knows the product inside out will not succeed without the additional ability to forge strong relationships, win trust, assess how the client is feeling, and cope with their own feelings, including disappointment.

The same will apply to any employees who also need to build strong relationships, win trust, assess how the co-worker/boss/staff is feeling, and cope with theirs as well.

Like it or not, we are all consumers and we are a consumption driven society. We have increasing needs, wants and demands. We desire more and different goods and services that add value to our lives. In exchange for these goods and services, we are willing to pay a price for it. Hence a market is created.

But in today’s ultra modern market economy our choices are endless – what product to buy, which service to choose, what price to pay, and where to buy from. We do not even need to buy from a physical store.

Market-savvy companies know that to survive in this rapidly changing economy, it has to become a marketing centric company. The marketing centric company knows that marketing holds the key to meet consumer needs, while sales is only the end result of marketing. Marketing management is therefore a skill that the modern company cannot do without.

This workshop in marketing management helps you gain a powerful understanding of how marketing planning can impact your company’s growth and profitability.

Being a successful leader requires not only business knowledge, but also interpersonal and management skills. This course will teach you how to handle the challenges you face in your role as a manager and a leader in a team.

Discover the difference between leadership and management and what you can do to become a better leader. Understand your role in team communication and what you can do to ensure fewer misunderstandings. By applying NLP, the latest and proven scientific communication tool, you will be able to understand how to effectively communicate, deal with conflict and difficult people, and motivate and create a positive team atmosphere.

In this class, you'll learn how to build, motivate, and maintain an effective, high-performing team. Make the most of your employees' skills and abilities by delegating appropriately and avoiding micromanaging. Learn how to link feedback, coaching, performance management, and progressive discipline to ensure top performance and to deal effectively with underperformers. Also, learn how to manage time, set priorities for you and your team, and negotiate those priorities with your boss.

You would think that if you went to “Business School” then you would know everything that you need to know to be on the path to success in the business world.

Many successful executives said that is most definitely not the case.

Participants will find practical tips for success in managing people and business. If you are pursuing a career in the business world, this workshop is one that you may want to consider attending.

The Industrial Relations Act 1967 deals with the regulation of relations between employer and employee or trade union of employees.

It regulates how a collective agreement between employer and trade union of employees should be drawn up.. The rights of employer and trade unions in cases of trade disputes are also spelt out.

It also deals with cases of unfair dismissals, unlawful dismissals and constructive dismissals. It also provides guidelines on ‘natural justice’ when deciding on the different levels of disciplinary action.

This workshop shows managers what to do and not to do in the taking of disciplinary action through the Act itself or the through the various cases brought up to the industrial court.

How would you feel if the people you are communicating with (be it customers, colleagues or even family members) will listen, understand and do what you say? How much better will the world we live in be for us? Too good to be true? Learn proven easy-to-use scientific approaches to realize your communication and interpersonal skills.

Being able to communicate effectively is an important asset. It can create superb rapport with colleagues and customers alike, increase sales and help you achieve and contribute towards your success and progression as well as theirs. So, why wouldn’t you want to be a better communicator?

This workshop incorporates tools and ideas used in Neuro-Linguistic Programming (NLP) that makes a real difference by enhancing and developing your communication and interpersonal skills to achieve significant results. By understanding how to use all your senses, using different styles and levels of language patterns and re-writing your thinking process you can achieve the things you want to at the workplace.

Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using “presentable” English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

In today’s modern market economy there is an explosion of choices – what product to buy, which service to choose, which company to work with, and who to buy from.

Modern society is also information-rich but time-poor. The value of a powerful brand grows directly in relation to how fast and easily consumers choose your brand.

Smart companies know that brands are a company’s most valuable asset. Therefore capitalizing on their brands is important for growth and profitability.

Smarter companies know that branding goes beyond products and services, their features and benefits. Consumers choose products and services because of what the brand represents. If not for the branding of Sony, Toyota, Samsung and LG, Asian brands would not be what they are today.

Branding is about who it is and what it does for your corporate performance.

This workshop in branding gives you the know-how of strategically managing your brand, giving you the foundation to start developing a more power-packed plan for the image of your brand.

As per stipulated in Clause 8.2.2 ISO 9001:2008, Internal Quality Auditors shall be appointed to perform IQA activities to ensure that implemented quality management system is effective and is complying with the specific requirements. Hence, the auditors shall be well trained and competent to carry the IQA effectively.

This workshop will enable executives to identify core competencies that enables them to become peak performers at work. It also helps them understand the true concepts of performance evaluation and how they can play an effective role to contribute positively towards organizational growth.

One way to ensure business growth is having the people in the organization to provide quality customer service with a heart. Customer service begins with one's attitude and serving passion. By learning and putting sound service skills into daily use, the service providers could truly be successful and more professional in providing excellent service in the course of customer interactions. Customer service done right indeed enhances any business successes especially in the hypercompetitive markets.

On-going sales of your products and services are critical to business profitability. This calls for a consistent and integrated marketing communications of your brand to your target market.

Who buys your products? Do you know your market segments? Do you have insights into your consumers’ usage, attitudes, habits and behaviour? When you have all this information in hand, how do you communicate with them effectively to meet your marketing objectives?

Learning how to influence your consumers, through the various marketing communication touch-point, to choose your brand is crucial to a more power-packed performance for your brands, products and services.

Individuals often fail in negotiations because they have had no foundation in negotiation skills.

We are negotiating almost all the time. Whether with business partners, clients, suppliers, colleagues or even family members, the success of our outcomes depends entirely on our understanding of the negotiation and communication process. When engaged in negotiations where your skill as a negotiator may prevent losses, increase gains or enhance circumstances for you or your organisation, it is imperative that you invest in your capability to:

- Prepare effectively
- Understand the needs & interests of all parties involved
- Conclude better agreements through creativity
- Identify potential barriers or hindrances to the engagement
- Adopt a collaborative approach to ensuring trust, rapport and long term gains

There is also a growing awareness that conflict at all levels in society is not always best resolved through force and coercion. What is needed is an increased ability on the part of leaders to develop successful outcomes through influence and persuasion rather than coercion and heavy-handed tactics. In addition, more than ever before, individuals need to be able to influence others on a 360-degree basis rather than just those individuals who report to them. This programme will equip participants with vital skills to help in those processes. The course material is based on sound psychological approaches to negotiation, which include an understanding of personality, motivation and intelligence. The more practical approaches of NLP, transactional analysis and the development of rapport skills are also covered.

After many years of routine job and personal activities, there will be a turning point to search something far greater to enhance our career and personal satisfaction. Many of us have fantastic goals that fades away in time. This program answers these simple questions to clear the ambiguity of goal-setting to enhance our self-esteem to a new height.

The Employment Act and Regulations 1955 forms the basis of employment contracts between employer and employee. It details the rights and responsibilities of both employer and employee.

The Employment Act is different from other laws. Although there are many provisions laid out in a straight forward manner, it does not allow the employer to take a purely legal approach in following the Employment Act.

This ‘humane’ law has to satisfy certain conditions before the legal approach can be taken Wrong or inequitable or ‘inhumane’ administration of the contract or Employment Act by ‘people managers’ leads to conflicts in an organization. Knowing the Employment Act 1955 prevents such conflicts.

The workshop is not only for HR professionals but also for all managers who supervise employees as the non-HR Managers counter problems first on a daily basis and sometimes the HR professional may not be readily available at that time.

This is a very detailed and comprehensive workshop. It is delivered in a straight forward, easy-to-understand and down-to-earth manner, cutting down on legal jargon wherever possible, which will also appeal to the non-legal mind. It is interpreted in practical terms and many practical workshops are conducted for ease of understanding.

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.

People who learn to write well are increasing their value to the company, helping to create and enhance the company’s corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees’ salary and contribute together with employers’ contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees’ salary for income tax. Failure to follow the laws correctly may result in heavy penalties

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

It sounds simple, doesn’t it? But as a manager, you know that motivating employees is one of the toughest challenges you’ve got.

Sure, you want to inspire them to heroic achievement, yet most days you’re lucky if you can just get them to get the job done at all. Plus, you’re so busy with dozens of other pressing responsibilities that you often don’t notice an employee’s performance is floundering until it’s too late and the damage is done.

Truth is, motivating employees doesn’t come easily to most managers. That’s why we’ve develop this essential seminar, Highly Effective Motivation Techniques. Attend this intensive one-day management training, and you’ll discover exactly how to encourage your team to become more self-sufficient … to bring you solutions instead of problems … to eagerly take on more responsibility … to take the initiative … and to go the extra mile.

Key Performance Indicator (KPI) is a very important management tool to corporate managers. It helps to set clear expectation of the management, and also direct the focus of every employee to put their efforts to achieve what the management expects. To define KPI, we have to first define the Key Results Areas (KRA) via the Business Strategic Issues. This would assist us to align our focus to strategically achieve our business bottom line. If we could cascade down these KPIs to every single employee, they would be more productive, and strategic in every of their single contribution!

Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

Business operation require problems to be solve using creative thinking process. To improve individual’s problem-solving and decision-making skills by using various models that are introduced.

Customers and visitors could judge a company’s professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today’s business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century? Will your managers earn the respect of those under their supervision? Will those who promoted the managers be pleased with their performance? The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.  

Today’s managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.  

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu’s Art of War provides.  

Sun Tzu’s Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu’s Art of War are well received by the world.  

Sun Tzu’s Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu’s Art of War as an important source of wisdom and their secret weapon for victory  

Today, we have witnessed how the application of Sun Tzu’s principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.  

Thus, we can see how flexible Sun Tzu’s strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

The effective supervisor can multiply the value and benefits she or he contributes to the organization by keeping in mind these considerations covering supervisory responsibility:

It is their job to develop and foster the high morale, enthusiasm and esprit de corps of your team.

Make it a point to know and understand the objectives of your boss, department and company. Make sure your employees know what their individual objectives are and how they fit into and contribute to the organization’s objectives.

Keep all members of the team informed about all aspects of their jobs and of the work unit in general.

Be familiar with and able to interpret and enforce all company and departmental policies and regulations. To the employee, the supervisor is the company.

Assign work overtime, discipline and rewards on an impartial basis that is known and understood by all your team members.

Make a continual effort yourself and solicit suggestions from team members on work method improvements.

A project is a series or interrelated tasks leading to a definite end. We spend a large proportion of our time juggling projects ranging from writing a report to launching a new product. Smaller projects can be dealt with by writing the individual tasks on our daily to-do lists, while larger projects require a more sophisticated approach. It is these larger projects on which we will concentrate. There are three stages in managing a project: planning, controlling and evaluating. If we fail to manage these three stages effectively, the project may well end up in the project graveyard.

Given these uncertain times, today’s business leaders need to seriously rethink their value propositions and strategies for success. What worked yesterday will not necessarily work tomorrow. And just as critically, the tools that have been used in the past to solve the uncertainties of business life are often unable to generate answers for the increasingly chaotic times of today.

We will first discuss the nature of market changes that have created so much confusion, and will then turn to the potential solutions to the problems that have emerged. The program will review materials in all of the key functions of management and show how these new concepts are assisting firms in dealing with market upheaval and change; these tools include scenario planning, real options reasoning, environmental scanning, and other managerial concepts.