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| Date: 7 & 8 March 2012 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Leadership & Management Tools: Sun Tzu's Art Of War Principles By Casey Tee |
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Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.
Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.
Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.
Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.
Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory
Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.
Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge. |
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| Date: 8 & 9 March 2012 (Thursday & Friday) |
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| Time: 9:00am to 5:00pm |
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| Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam |
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In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.
How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life. |
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| Date: 12 & 13 March 2012 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| 36 Strategies of the Highly Successful Executives Workshop By Casey Tee |
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The Thirty-Six Strategies is a unique collection of ancient Chinese proverbs that describe some of the most effective and subtle strategies ever devised. The Thirty-Six Strategies are more suitably applied in the fields of management, leadership, marketing and public relation. These proverbs describe not only battlefield strategies, but tactics used in psychological warfare to undermine both the enemy's will to fight - and his sanity. Tactics such as the 'double cross', the 'frame job', and the 'bait and switch', can be traced back through thousands of years of Chinese history to such proverbs as 'Hide the Dagger Behind a Smile', and 'Toss out a Brick to Attract Jade' respectively.
For the western reader the Thirty-Six Strategies offers timeless insights into the workings of human nature under conditions of extreme stress. Many of the proverbs are based on events that occurred during China's Warring States Era (403-221 BC). Many of those accounts are presented here along with the exploits of some of the orient's greatest generals, kings, emperors, and shoguns. Over 118 anecdotes are included to both explain and offer examples of each strategy's application. By learning from the old masters of the art of deception, one is better able to spot the modern pretenders, for, though the players come and go, the game remains the same. |
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| Date: 14 & 15 March 2012 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Managing Poor Performance & Dismissals for HR Managers & Executives By Cyril Pagadala |
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What do you do when an employee’s performance is consistently not up to the standard required by the organization? What do you do when an employee does not perform at all? What do you do when a probationer does not perform? What do you do when an employee does not perform up to the standard after being ‘confirmed’? What do you do…? And the list goes on….
These are common performance questions and problems faced by almost all organizations at some time. Fortunately not every employee falls under this category. The big question here is on how to handle this group of employees with the aim of rehabilitating them and making them ‘useful’ again or in the worst possible scenario take disciplinary action including dismissal from service.
However it is easy to dismiss an employee in Malaysia. The Industrial Court has laid down many guidelines. Employers who do not follow these, open themselves up to accusations of ‘mala fide’ decisions or decisions made in bad faith. This has resulted in many dismissed employees being reinstated to their former positions with backdated wages and / or with high compensation.
This workshop shows how to handle cases of poor performance or non-performance by employees through performance management and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court.
The highlights of the workshop are: identifying the appropriate criteria for appraisals; identifying the source of poor or non-performance; drawing up an action plan for performance management; how to carry out a counseling session; delivering verbal and drafting written warnings; and conducting the domestic inquiry with appropriate documentation |
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| Date: 19 & 20 March 2012 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| The 5 Star Customer Service Excellence Workshop By Sri Devi Panchacharam |
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Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line? We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.
Very often, call centre executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.
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| Date: 5 & 6 April 2012 (Thursday & Friday) |
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| Time: 9:00am to 5:00pm |
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| Improving Your Interviewing & Selection Skills Workshop By Cyril Pagadala |
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Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee.
They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively.
While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best. The best approach to ‘try their best’ is to have a methodical way of doing it.
The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.
The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions. |
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| Date: 9 & 10 April 2012 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Executive Secretary In Management Workshop By Aslini Abdullah |
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The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.
As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.
Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.
With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience. |
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| Date: 11 & 12 April 2012 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Management & Leadership Skills for NEW Supervisors & Managers By Casey Tee |
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This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.
You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.
As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.
Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away! |
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| Date: 17 & 18 April 2012 (Tuesday & Wednesday) |
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| Time: 9:00am to 5:00pm |
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| Listening Skills: Essential Skills For Executive Workshop By Sri Devi Panchacharam |
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Listening… is truly a difficult thing to do. Many of us ‘hear’, but do we really listen? And what difference would active listening truly make in your working environment? Experts have researched that about two-thirds of everything learnt, is learnt through listening. Unfortunately, very few people are truly good listeners. An average human-being only remembers about 25% of what they hear, and some people remember as little as only 10%!
In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardized.
Participants who attend this workshop will be coached to become better listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships. |
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