Administrative & Clerical Skills Development Towards Productivity by Aslini Abdullah
Date: 4 & 5 December 2018 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue: Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Introduction:
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

Objectives:

At the end of the program, participants will be able to:

- Acquire skills in developing self-confidence for better commitment towards their job.

- Manage their time constructively in an organized manner in order to achieve timeliness.

- Manage paperwork effectively for better productivity.

- File appropriately in order to get their job more organized.

- Deal with daily tasks efficiently with better productivity.

- Apply communication skills for better rapport at work and also with customers and visitors.

- Identify problems and propose solutions creatively to daily problems at work.

- Deal with behavioral aspect of office management effectively.

Program Content:

Personal Effectiveness
- Choosing your areas of endeavor
- Basic planning
- Appreciating yourself
- Identifying your limitations and advantages you have
- Acquiring a positive attitude
- Developing your self-confidence
- Overcoming your shyness
- Developing courage
- Mastering your emotions

Time Management
- Effective daily plan
- Proactive and Reactive task
- Rolling to do list- transferring to Daily to do list
- Urgent and Important
- Prioritizing a task

Fundamental of office management

Part A Managing Paperwork Effectively
- Prioritizing smartly according to deadlines
- Handling incoming and outgoing mails
- Identifying and highlighting key issues in memos and letters
- Handling faxes urgently
- Filling up documents accurately ? meticulous

Part B Filing Efficiently and effectively
- Drawing up proper recording system
- Filing chronologically, alphabetically or regionally
- Sequencing letters, memos and documents appropriately
- Separating and differentiating copies and original documents
- Bring forward system

Part C Managing Task Effectively
- Typing, Photostatting, mailing and binding
- Developing a daily task schedule
- Developing a job book
- Identifying and dealing with time wasters
- Workable and conducive working table

Creative Problem-solving Techniques
- Identifying causes of problems at work
- Developing process of work
- Brainstorming, mind-mapping and cause & effect diagram
- Evaluating alternatives
- Implementing the decision

Effective Communication Technique
- Reporting daily to superiors
- Updating on progress of work
- Being assertive at work
- Questioning skills for clarification
- Handling appointments smartly
- Listening skills
- Giving and receiving feedback

Behavioral aspect of office management
- Initiative to improve work
- Steps to be alert and attentive at work
- Inculcate initiative to follow up
- Being meticulous

Methodology:

Apart from lectures the following is incorporated:

- Role-plays
- Case-studies
- Group discussion and presentation
- Simulation games in relation to topics discussed
- Self-assessment exercises

Who Must Attend:
Administrators, clerical staffs, secretaries, accounts staffs and any staffs who seek to improve administrative and clerical skills.
Investment Fees:
RM1,888.00 per participant (Standard Fee)
RM1,588.00 per participant (Early Bird Fee, register by 26 November 2018)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)