Effective organizations conduct performance evaluation of their employees periodically. Sometimes this results in dissatisfaction for both employees as well as appraisers. This is because appraisers may not have the right appraisal instrument or know how to conduct an appraisal interview which may be perceived as fair by the employees, amongst other reasons.

This workshop addresses the main issues of designing an appraisal tool, using the various appraisal methods, carrying out a successful appraisal interview, It also focuses on managing performance to achieve KPis, and managing PIPs and taking necessary disciplinary action for repeated bad performers.

Every manager, executive and supervisor who supervises subordinates should be capable of appraising employees fairly and objectively so that they are able to build on the strengths of employees and help the employee overcome the areas of weakness for organizational effectiveness.

The power of a speech is undisputable. It has the power to motivate, to encourage, to enhance, to collaborate, and even to declare war! The secret of incredible speech writing is the style, and once that format has been learnt, you will be able to write fantastic speeches throughout the course of your career. Even some of the greatest personalities bore their audience with bland speeches- you need not be one of them!

This 2-day workshop will focus on both; writing and delivering amazing speeches with an opportunity to learn from video-replays. As a result, you will be leaving the stage each time with nothing but thunderous applause.

Putting a culture in place around communications can be an uphill task as organisations move from information control to positive engagement, due to rising public and stakeholder expectations.  The good news is that effective public and media relations can raise awareness of your aims and activities, help raise finance, attract investors and maintain confidence, give feedback on what publics want, open new markets, balance coverage of contentious issues, help shape services and generate support for policy initiatives or product offers.

This course helps sharpen the skills spokespeople need to make effective use of the media to promote a positive image of their organisation. On completion they should be able to communicate through the media with more confidence and ability; make a positive impact during an interview and put across the points they want to make.

Managing complaints, it seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today's jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of "internal" customers, it is difficult to satisfy those we commonly view as our "real" customers. Satisfying "internal" customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter's professional and/or personal development. Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA

The EPF Act 1991 is a retirement scheme for employees while the SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO.

The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts : duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims.

All HR Managers and Executives need to know the main provisions of the EA to avoid providing benefits less than the EA. They may at times need to explain to employees some of the main provisions of the EA so as to avoid misunderstanding.

They also may need to know the procedure to register new employees and to inform EPF & SOCSO of terminated employees. They may need to know how to make SOCSO claims for injury and invalidity.

As part of their corporate social responsibility and welfare, HR Managers and Executives may want to go even further and explain the benefits of EPF and SOCSO to employees so that employees or their families may claim the full benefit within the stipulated deadlines. Employers may also be able to help employees in this regard. Ethical employers need to know the EA, EPF and SOCSO Acts to provide maximum support to employees.

Faced with many challenges at work, we are often influenced by mood swings and negative feelings. In many organizations, people-related problems are main causes of declining productivity and work redundancy.

This workshop will focus on developing self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in your organization. You will also discover how your attitude contributes towards your current communicative and leadership styles use them to achieve goals and contribute positively towards organizational growth.

Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee.

They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively.

While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best. The best approach to ‘try their best’ is to have a methodical way of doing it.

The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.

The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions.

This workshop will enable executives to identify core competencies that enables them to become peak performers at work. It also helps them understand the true concepts of performance evaluation and how they can play an effective role to contribute positively towards organizational growth.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc. As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process. A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

Organizations need employees to achieve organization?s goals. To be effective they need to be motivated with the right Human Resources Management (HRM) Systems. This workshop seeks to empower the manager with the necessary knowledge and skills to do just that .

The workshop focuses on the core aspects of HRM functions in an organization.

The core topics covered are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; grievances, discipline, termination.

Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using ?presentable? English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

In today?s modern market economy there is an explosion of choices ? what product to buy, which service to choose, which company to work with, and who to buy from.

Modern society is also information-rich but time-poor. The value of a powerful brand grows directly in relation to how fast and easily consumers choose your brand.

Smart companies know that brands are a company?s most valuable asset. Therefore capitalizing on their brands is important for growth and profitability.

Smarter companies know that branding goes beyond products and services, their features and benefits. Consumers choose products and services because of what the brand represents. If not for the branding of Sony, Toyota, Samsung and LG, Asian brands would not be what they are today.

Branding is about who it is and what it does for your corporate performance.

This workshop in branding gives you the know-how of strategically managing your brand, giving you the foundation to start developing a more power-packed plan for the image of your brand.

Find your answers on how to play your role, carry out responsibilities and manage people at work all times.

Through this workshop, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage bosses as well as co-workers and how to control your audience by your actions. They will also learn core concepts on Interpersonal and Communication skill to produce excellent relationship with everyone at work place.

“One of the most profound learnings of my life is this: if you want to achieve your highest aspirations and overcome your greatest challenges, identify and apply the principle or natural law that governs the results you seek. How we apply a principle will vary greatly and will be determined by your unique strengths, talents and creativity, but ultimately, success in any endeavour is always derived from acting in harmony with the principles to which the success is tied.” Dr. Steven R. Covey

Our characters make us who we are. More importantly, it is our habits which shape our character. For a person to be sufficiently positive and motivated, there should be a balance of knowledge, skills and desire. This course will consist of six (6) modules which are designed to develop skills and increase the productivity amongst employees in the clerical division. Also, the final module focuses to keep the motivation fire burning deep inside each individual and techniques to keep that desire alive- long after the workshop is over. As long as the flame remains burning, and individual will always be on the right course towards productivity and success.

In today’s competitive and uncertain business environment, an organisation’s control of cost, pricing strategy and budgeting can be a critical factor that can make the difference between success and failure.

Organisations that can have better control of their cost would have a clear competitive advantage, therefore accurate and timely cost information and proper budgeting techniques can go a long way in helping these organisations become successful.

All organizations would like to grow by taking on good projects. Proper project selection techniques would ensure that only the right projects are selected, thus positively contributing towards the overall profitability of the organization.

Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

Business operation require problems to be solve using creative thinking process. To improve individual?s problem-solving and decision-making skills by using various models that are introduced.

Do you do know is the criteria to become excellent staff? The list to become excellent staff can be very long, however there is a simple formula for this. Come and join this program to discover the secret of becoming an excellence staff in the 21st century. You will be guided on a journey that will change the way you perceive information around you.

Learn how much your work-attitude contributes towards your performance evaluation process. Experience the art of thinking differently to solve problems. Study the correlation between emotional thinking and logical thinking to handle criticism positively. Analyze the way to control and manage your emotions in difficult situations.

Discover the core competency skills to multi-task at your office. By understanding the right concepts of core competency skills, you will be able to work faster, be more productive, enhance efficiency rate and enjoy your work better.

Customers and visitors could judge a company's professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today's business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.

Our “Power UP..Sales Manager Seminar” provides sales managers with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our seminar offers a comprehensive and disciplined approach for sales managers to become great sales leaders!

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

Almost everyone in a profit-oriented organisation works because of compensation and benefits.

Employees look for a certain minimum compensation to meet their cost of living expenses and thereafter to be compensated according to market conditions. Besides this employees expect to be given a fair compensation in comparison to others. Employees also want to know their compensation and benefit plan for the future as part of having a secure career plan.

Employers on the other hand need a proper compensation and benefits programme to attract and retain employees. The also need this for planning and budgeting purposes.

This comprehensive workshop covers the entire spectrum of compensation and benefits management. It starts off with the basic HR tool of writing proper job descriptions and specifications suitable to make compensation decisions, followed by job evaluation to determine an internally equitable salary structure in tandem with the market.

On-going sales of your products and services are critical to business profitability. This calls for a consistent and integrated marketing communications of your brand to your target market.

Who buys your products? Do you know your market segments? Do you have insights into your consumers? usage, attitudes, habits and behaviour? When you have all this information in hand, how do you communicate with them effectively to meet your marketing objectives?

Learning how to influence your consumers, through the various marketing communication touch-point, to choose your brand is crucial to a more power-packed performance for your brands, products and services.

This workshop enables participants to understand and practise the necessary skills and approaches for achieving successful outcomes in their work relationships.

It allows participants to become aware that by being more effective in interpersonal skills, they increase effectiveness and productivity.

This program is specially designed for sales professional to improve their sales and rapport building with customers by using the wisdom of Sun Tzu’s Art of War . Sun Tzu said : Know yourself and know your enemy ,100 battles and 100 victories.

Participants will learn ancient powerful skills to understand clients’ behaviours and build relationship and close the sales more powerfully. This program is aimed to bring out the best in every participants. It will make the participants hungry for sales and eager to meet their sales target. Participants will be able to learn the strategies on how to sell to different customers . This program helps to break into new accounts. They will learn the latest techniques to present to their clients effectively as Sun Tzu said :Winning without fighting is the best strategy.

Accounting is often called the language of business and as such, it is very important for all staff to be familiar with this very critical functional area. Enable participants to become comfortable in the understanding and the use of accounting information.

Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

In NLP , a problem is defined as a difference or gap between present and desired state. If you congruently do not want to be anywhere different than you are now , you do not have a problem. But as soon as you set a goal or an outcome you have created a challenge or problem because you want to change something about your present state in order to reach the desire state. Resources are the actions , operations and maps that allow us to move from the present state to a desired state. A solution is the identification and application of the appropriate resources to a present state that leads us to the desired state.

Staff need to adapt to change in order to stay competitive and continue to grow. Each day , social and technical innovations that effect the way people work , communicate and interact are being introduced at an increasing rate. People in businesses and organizations realize that the constant development of new skills is needed to meet the ongoing needs brought about by change , to be a learning organization.

The Power of NLP covers the basic skills necessary for attaining the inner map and skills of effective team building ,communication ,leadership and people management. The skills have been modeled from effective leaders and managers from around the world using the tools and filter of NLP.

NLP is a proven body of ideas and techniques that will dramatically increase your ability to achieve better results in less time by applying resourceful language tools. This workshop is much more than just an introduction to NLP but rather a grounding in the practical skills and applications of NLP.

A launch pad to personal development and resourceful thinking strategies that will impact participants in so many ways. By the completion of this intensive accelerated workshop, all participants will be equipped with effective tools to dramatically influence results and achieve success in a competitive market place.

NLP is one of the most practical and effective ways to enhance success in planning , motivating others , correcting negative attitude , negotiation and leadership. NLP is powerful because it operates on the most fundamental principles of how the brain processes information. In short, effective practitioners of NLP can be more influential and achieve results more resourcefully and in less time.

Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from gloss phobia- fear of public speaking. Hence, this workshop is designed very thoroughly to get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.

No doubt about it: Individuals with excellent situational leadership skills rise to the top – in their careers, in their organizations and in life! You’ve probably seen it happen time and again. Take two people with similar skills and knowledge, but one of them has enviable leadership skills while the other’s leadership skills are only mediocre. Which one gets ahead faster and goes further? You know the answer to that one — no contest!

What you may not know is that effective leadership skills can be learned – just like any other skill. It’s true! In fact, many a top professional who appears to be a “born people person” — comfortable and confident in any situation — has taken training to master the leadership skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

In the business world, we are constantly communicating and dealing with our internal and external customers via emails.

In today’s fast paced world, the arrival of the electronic mail or email has been a “gift from heaven” when it comes to connecting with business associates in writing. Emails today have become such a big part of our professional life, that many of us now have a second home called ‘email address’!

In fact, communication via email has become such a way of life that the traditional postal mail is now laughed off as ‘snail mail’.

Yet it is this very speedy and rapid medium of email communication that can be a dangerous pitfall for us and our organisation if we do not manage and handle emails effectively.

This workshop provides some key highlights on email etiquette and how to write effective sentences in emails that help us to connect with our readers.

Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter's professional and/or personal development. Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

A project is a series or interrelated tasks leading to a definite end. We spend a large proportion of our time juggling projects ranging from writing a report to launching a new product. Smaller projects can be dealt with by writing the individual tasks on our daily to-do lists, while larger projects require a more sophisticated approach. It is these larger projects on which we will concentrate. There are three stages in managing a project: planning, controlling and evaluating. If we fail to manage these three stages effectively, the project may well end up in the project graveyard.