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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Pagadala Cyril Papiah
Date: 26 & 27 September 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Human Resources (HR) Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Pagadala Cyril Papiah

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

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Aslini Abdullah
Date: 5 & 6 October 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mentoring, Coaching & Counseling Workshop By Aslini Abdullah

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development.

Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

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Sri Devi Panchacharam
Date: 5 & 6 October 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Creative Thinking, Problem Solving & Decision Making Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Ng Yong Hooi
Date: 6 & 7 October 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Manage Your Emotional Intelligence (EI), Self Esteem & Professional Effectiveness Workshop By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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S Ananthy Sankaran
Date: 10 & 11 October 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Applying Multi-Tasking Skills In The Office Workshop By S Ananthy Sankaran
Do you do know is the criteria to become excellent staff? The list to become excellent staff can be very long, however there is a simple formula for this. Come and join this program to discover the secret of becoming an excellence staff in the 21st century. You will be guided on a journey that will change the way you perceive information around you.

Learn how much your work-attitude contributes towards your performance evaluation process. Experience the art of thinking differently to solve problems. Study the correlation between emotional thinking and logical thinking to handle criticism positively. Analyze the way to control and manage your emotions in difficult situations.

Discover the core competency skills to multi-task at your office. By understanding the right concepts of core competency skills, you will be able to work faster, be more productive, enhance efficiency rate and enjoy your work better.
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Tee Keng Chai, Casey
Date: 10 & 11 October 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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People Management Skills in the Workplace By Tee Keng Chai, Casey
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.
gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.
Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

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Sri Devi Panchacharam
Date: 12 & 13 October 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Clerical Development Workshop By Sri Devi Panchacharam
“One of the most profound learnings of my life is this: if you want to achieve your highest aspirations and overcome your greatest challenges, identify and apply the principle or natural law that governs the results you seek. How we apply a principle will vary greatly and will be determined by your unique strengths, talents and creativity, but ultimately, success in any endeavour is always derived from acting in harmony with the principles to which the success is tied.” Dr. Steven R. Covey

Our characters make us who we are. More importantly, it is our habits which shape our character. For a person to be sufficiently positive and motivated, there should be a balance of knowledge, skills and desire. This course will consist of six (6) modules which are designed to develop skills and increase the productivity amongst employees in the clerical division. Also, the final module focuses to keep the motivation fire burning deep inside each individual and techniques to keep that desire alive- long after the workshop is over. As long as the flame remains burning, and individual will always be on the right course towards productivity and success.

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Aslini Abdullah
Date: 12 & 13 October 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Strategic Management Skills For Secretaries Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

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Chew Shih Shiuan
Date: 12 & 13 October 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Root Cause Analysis in Problem Solving Methodology By Chew Shih Shiuan
Which approach is more reliable: a doctor that routinely uses a thermometer and prescribes aspirin to a patient with repeat fevers, or a doctor that uses a combination of diagnostic techniques to uncover the true cause of a patient’s fever? Like a clinical diagnosis, effective root cause failure analysis requires correct application of the right tools to make accurate conclusions.

Many organizations spend valuable resources addressing recurring issues but fail to obtain solutions that prevent recurrences, and this is because they were not able to identify the fundamental root causes to the problems. Root cause analysis (RCA) is a method of problem solving that looks at the root cause of events rather than focusing on the initial 'symptom'. By focusing on the root cause, it will reduce or eliminate the likelihood of problem recurrence.

Root cause analysis is a series of tools and measurements rather than a single approach in itself. Due attention is given on the tools/techniques applied in the root cause analysis, with extensive exercises on the associated tools/techniques.
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Gerald Peries A/L V. A. Peries
Date: 13 & 14 October 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Financial Skills For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and ever changing business environment, it is crucial for all non-finance managers, executives & officers to develop and sharpen their financial skills.

These skills will enable them to understand and analyse financial statements, contribute effectively in pricing, planning and control decisions and make positive contributions towards effective project selection.

Acquisition of these skills would also enable these personnel to appreciate how their function fits into the overall objectives of the organisation, thus enabling them to better contribute to the organisation’s goal.

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Chin Siow Fong, Cerene
Date: 17 & 18 October 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Back To Basics : Business Writing Skills At Work By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Sri Devi Panchacharam
Date: 17 & 18 October 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Influencing Skills Workshop By Sri Devi Panchacharam
Influence is power. Influence is leadership. Influence is direction. In whichever position we are in life, achieving positive influence is the foundation of success. In an organisation, influence is pivotal for productive teamwork. It is about bringing the response that we desire from others and expanding our influence into the psychology of what really prompts people to say yes or no.

It begins with understanding the basic model of communication in a human mind and then learning the meta programme of a person that can actually help one clearly to help predict their states and actions. In creating a powerful influence, it is significant to build strong rapport.

This workshop will offer participants a step by step guide on influence which involves planning, executing numerous tactics and handling objections. There are numerous strategies that one can use to cultivate these characteristics which will be emphasized in this highly interactive workshop.
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Chew Shih Shiuan
Date: 17 & 18 October 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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ISO9001:2015 Awareness and Implementation Workshop By Chew Shih Shiuan
ISO 9001 Quality Management Systems is being revised and published in September 2015.The 2015 version will be a major revision of the standard. The 3 main reasons of revision are:

First, businesses are facing increasing pressure from a much more competitive market around the globe, and also from overseas players. Geographical boundaries are almost insignificant in today’s global economy.

Second, for those organizations that survived the recession, most have implemented cost saving measures and many have faced complex restructures.  Businesses are more cost conscious than ever and demand more joined-up and efficient processes that eliminate duplication of effort. The rising focus on risk registers and scenario planning means organizations aren’t just thinking about running their business today, they’re planning for the future.

And finally, in this increasingly competitive environment, a greater focus on organizations protecting and enhancing their corporate reputation is being emphasized.
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Aslini Abdullah
Date: 19 & 20 October 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Super Administrator: Managing Deadlines, Last Minute Task & Demanding Requests By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Devindran A/L Raju
Date: 20 & 21 October 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Kaizen: The Culture of Continuous Improvement By Devindran A/L Raju
Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace. Every business strives for continuous improvement in order to satisfy customer demand and maintain competitiveness. Whilst some initiatives may bring about some instant success, momentum can soon be lost if the continuous improvement activities are not embedded within the organisation and its culture.

This course shows you one method of bringing about permanent productive change within your business This two day Kaizen training course focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created to bring about sustainable improvement.
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Pagadala Cyril Papiah
Date: 24 & 25 October 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Pagadala Cyril Papiah

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

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Chin Siow Fong, Cerene
Date: 24 & 25 October 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Back To Basics : English Speaking Skills At Work By Chin Siow Fong, Cerene
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

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Tee Keng Chai, Casey
Date: 24 & 25 October 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering The Powerful Public Speaking & Presentation Skills Workshop By Tee Keng Chai, Casey

This workshop is designed to train those who need to present to others in terms of knowledge, information and skills. Participants will learn practical and effective steps right from the preparation to the final delivery of the presentation.  Over and above equipping the presenters with techniques, this workshop also aims to teach participants the keys to making presentation interesting, more fun and exciting.

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Aslini Abdullah
Date: 26 & 27 October 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Interviewing Skills & Investigation Techniques Workshop By Aslini Abdullah

Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.
Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.

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Aslini Abdullah
Date: 2 & 3 November 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Efficient & Effective Secretaries As Office Manager To Achieve Results By Aslini Abdullah
Secretaries are known to be good with office management. To achieve the efficiency and effectiveness, a secretary needs to work with their superiors closely. Planning and organizing daily schedule is something very essential for a boss to work smoothly and in an organized manner.

To gain respect at work, a secretary needs to handle all calls professionally, relaying appropriately without offending any parties.

It is important not to confuse communicating with merely speaking. Communicating is creating understanding in the minds of others, usually to promote action of some kind. You can communicate verbally, visually and in writing.

A secretary takes the job seriously, seeing it as important in his or her career plan, understands the flow of work and how it is related to their jobs. Importantly also feels confident about sharing ideas, goals, enthusiasm with other people.

Techniques on delegation will be discussed in depth as well as passing on delegated tasks to the respective managers or executives in the department.
However, secretaries are often charged with delegating on behalf of their manager to other members of the team, and are frequently met by resistance. Difficulties can be caused if the manager has passed on responsibility without giving the secretary the authority to do the job.
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Pagadala Cyril Papiah
Date: 3 & 4 November 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Malaysia Labours Laws Workshop (With Recent Changes) By Pagadala Cyril Papiah

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

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Sri Devi Panchacharam
Date: 7 & 8 November 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Understanding & Managing Challenging Behaviours at Work By Sri Devi Panchacharam
The modern workplace places many demands on the management team, not least the need to treat ‘difficult’ employees with the same care and respect afforded to those who are less demanding. Recognising and understanding the cause or causes of this behaviour, and the leader’s self-awareness of their own behaviour and its impact, are vital in the fight to create a working environment where everyone is treated equally and are afforded the same opportunities.

The leader’s ability to recognise and respond in a timely and appropriate manner to this behaviour is essential if s/he is to create a working environment where the skills of all may be utilised to the benefit of the individual, the team and the business. The workplace has many people - each of us unique. We all have the right to have our uniqueness respected. When we are brought together the possibility of tension developing between us is increased due to our unique interpretation of events, conversations and other non-verbal forms of communication.

Although a diverse workforce is a strength, it can also be a cause of tension in the workplace when it hasn’t been managed effectively. The Manager who recognises the relationship between an apparently ‘difficult’ employee and the influence of the working environment on their behaviour is a leader with the ability to reduce the impact of ‘difficult’ behaviour on themselves, their staff, customers and the wider business
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Chew Shih Shiuan
Date: 7 & 8 November 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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ISO 14001: 2015 Awareness and Implementation Workshop By Chew Shih Shiuan
ISO 14001 Environmental Management Systems is published in September 2015.The 2015 version will be a major revision of the standard. The 3 main reasons of revision are:

First, it will ensure that the EMS is now completely integrated and aligned with the business strategies. This strategic focus will result in optimizing the performance of EMS making it more sustainable saving money and helping preserve the world’s resources for future generations.

Second, greater involvement in the management system by the leadership team will ensure the whole organization will be motivated towards the organizations goals and objectives.
 
And finally, organization will need to take steps to protect the environment and improve environmental performance. Good environmental management will reduce the risk of regulatory fines and identify opportunities to save money.

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Gerald Peries A/L V. A. Peries
Date: 10 & 11 November 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Budgeting & Cost Control Workshop By Gerald Peries A/L V. A. Peries
In today’s competitive and uncertain business environment, an organisation’s control of cost, pricing strategy and budgeting can be a critical factor that can make the difference between success and failure.

Organisations that can have better control of their cost would have a clear competitive advantage, therefore accurate and timely cost information and proper budgeting techniques can go a long way in helping these organisations become successful.

All organizations would like to grow by taking on good projects. Proper project selection techniques would ensure that only the right projects are selected, thus positively contributing towards the overall profitability of the organization.

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Gerald Peries A/L V. A. Peries
Date: 10 & 11 November 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Full Set Of Accounts/Book-Keeping Skills Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

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S Ananthy Sankaran
Date: 10 & 11 November 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Enhancing Self-Esteem and Confidence To Become Excellent Performer By S Ananthy Sankaran

Self esteem discusses issue such as who we really are and how much we value ourselves. It helps us to understand the way we think, our attitude and behavior based on our belief system in life. By understanding who we really are at work and outside the work environment, we realize our true goal. This helps us to enhance our career and personal satisfaction to lead a more meaningful and fruitful life.

Discover your self image, inner strength and uniqueness by participating in this highly practical training program. It will answer questions about the image you portray at work and how you can further enhance your self esteem and confidence to become an excellent performer.

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Ng Yong Hooi
Date: 16 & 17 November 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Timeless Time Management Strategies Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Aslini Abdullah
Date: 16 & 17 November 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Dealing With Customers' Complaints, Frustrations & Dissatisfaction By Aslini Abdullah

Managing Complaints. It seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today’s jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of “internal” customers (colleagues, employees, bosses, and other departments) it is difficult to satisfy those we commonly view as our “real” customers (those who use our services). Satisfying “internal” customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

People often don’t realize that working hard is not the same as satisfying customers. As a result, people often work hard and are frustrated because customers (internal or external) remain unsatisfied.

As such the main aim of this workshop is concentrating on how to satisfy the needs and wants of customers effectively.

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Pagadala Cyril Papiah
Date: 17 & 18 November 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Misconduct & Carrying Out A Domestic Inquiry Workshop By Pagadala Cyril Papiah

Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire  

This workshop shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court. 

Participants will have a better understanding of the industrial relations process.

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Chew Shih Shiuan
Date: 21 & 22 November 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Poka Yoke (Mistake Proofing Methodology) By Chew Shih Shiuan
Poka-Yoke (Mistake Proofing) was coined in Japan during the 1960s by Shigeo Shingo who was one of the industrial engineers at Toyota. Shigeo Shingo is also credited with creating and formalizing Zero Quality Control.

Ideally, Poka-Yokes ensure that proper conditions exist before actually executing a process step, preventing defects from occurring in the first place. Where this is not possible, Poka-Yokes perform a detective function, eliminating defects in the process as early as possible

Poka-Yoke helps people and processes work right the first time. Poka-Yoke refers to techniques that make it impossible to make mistakes. These techniques can drive defects out of products and processes and substantially improve quality and reliability. The use of simple Poka-Yoke ideas and methods in product and process design can eliminate both human and mechanical errors.

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Aslini Abdullah
Date: 23 & 24 November 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Perform & Succeed In A Challenging Situations Workshop By Aslini Abdullah
Organizational change has become a way of life. Mergers, takeovers, redundancies, deregulation, cutting staff, the introduction of new technology, and increased competition are daily occurrences. As a manager and leader they are under pressure to maintain performance under chaotic conditions. Their workforce may be confused, resistant and disheartened. Job security, company loyalty, and steady career development are no longer available as rewards for performance. What can they do to build a motivated and productive workforce under these conditions?

The skills and strategies outlined will help participants to understand their roles in the changing workplace, explore what the future workplace will be like, Lead their teams through organizational changes, deal with individual and group resistance and prepare staff for change.

As such, what are the techniques when dealing with different superiors, team members, work assignments and goal posts? Detailed requirements will be discussed in order to survive and produce the job effectively.
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Sri Devi Panchacharam
Date: 24 & 25 November 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Developing High EQ for Better Performance at Work By Sri Devi Panchacharam
We’ve always been moulded to believe that emotions have no place in an organisation.  Most of us are not strangers to the phrase “leave your emotions at home”, however recent scientific discoveries have proven that our thoughts and emotions are interwoven. Fundamental skills on handling emotions, managing conflicts amicably and working successfully with everyone are skills that can be constantly improved on. Human competencies such self-awareness, self control, listening skills and empathy has become compulsory in the corporate world today.

John Mayer and Peter Salovey’s ground-breaking research on Emotional Intelligence in the 1990s further strengthened the notion that EQ is as valuable as IQ. These days many perceive EQ to rank more important than IQ as it encourages healthier self-management and motivation, trustworthy relationships and productive work environments. 

This programme covers several exciting modules which are aimed to leverage on participants EQ which empowers them to become greater assets to their organisations.  This highly interactive and hands-on workshop is catered to add value to relationships at work, solve-problems whilst considering the organisational pulse, and achieving goals for overall personal and business success. 
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Aslini Abdullah
Date: 28 & 29 November 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Interviewing Skills & Investigation Techniques Workshop By Aslini Abdullah

Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.
Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.

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Sri Devi Panchacharam
Date: 1 & 2 December 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering Communication Skills with NLP By Sri Devi Panchacharam
Neuro-Linguistic Programming (NLP) is an extremely influential concept. The practitioners in the field of NLP has vouched that it has the most powerful aspects modern psychology and can be useful in almost every aspect of personal and interpersonal relationships. NLP enables improved awareness and control of oneself and helps develop better appreciation of the other person's feelings, communication and behaviour style, which creates great rapport. NLP improves understanding in all one-to-one communications and is a powerful tool of Emotional Intelligence (EQ).

A study conducted by The Star newspaper in 2010 shows that employers in Malaysia find that verbal and written communication skills (especially in English) is the top most important proficiency which is expected. More and more organisations are beginning to realise the importance of communicating well as customers are nowadays buying with their hearts. They like listening to well-spoken language and outstanding customer service and it is a fact that the business world today is all about “experience-economy”.

In today’s competitive business world, the primary differentiation between one company and another is service through well-programmed language, and that is the magnificence of Neuro Lingustic Programming (NLP). Participants who attend this workshop will be coached to become better communicators by using several effective NLP techniques. These skills, once mastered, is an effective tool which helps organisations increase the quality of customer service and creates solid professional relationships.   
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S Ananthy Sankaran
Date: 1 & 2 December 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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5 Core Competencies Valued By Employees Workshop By S Ananthy Sankaran

This workshop will focus on developing employees to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in your organization. You will also discover your current communicative and leadership styles, how to use them to achieve goals and contribute positively towards organizational growth.

We need to make a difference and be outstanding in order to stay ahead of others in your organization. Discover the 5 important competencies that’s going to help you do just that. Each competency area will also highlight your current strength and weaknesses in your job performance now. Learn how by making some small adjustment in your behavior mode at work can bring you to greater heights in career.


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Pagadala Cyril Papiah
Date: 1 & 2 December 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improving Your Interviewing & Selection Skills Workshop By Pagadala Cyril Papiah
Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee.

They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively.

While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best. The best approach to ‘try their best’ is to have a methodical way of doing it.

The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.

The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions.

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Ng Yong Hooi
Date: 5 & 6 December 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Delivering Winning Customer Services With Emotional Intelligence Workshop By Ng Yong Hooi

Service maxim is that ‘relationships are everything’. Given the increased competitive pressures of the global marketplace and major changes in customer requirements, it is therefore not enough that service professionals to be adept to technical and tactical skills. Emotional intelligence (EI) is the blue chip investment here because it is the core of all relationships.

This workshop will help participants understand emotional intelligence better and recognize the role and importance of emotions, thus enabling them to create a climate that can have influence on customers’ behaviours and subsequently their decisions to further their business relationships with the organization.



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Chew Shih Shiuan
Date: 5 & 6 December 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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ISO 9001: 2015 Process Based Internal Auditing Workshop By Chew Shih Shiuan
The process based internal auditing is a management tool that enables the company to take an independent and accurate snapshot to see what an organization looks at a point in time. It checks the 3 C’s (compliance, consistency& continual improvement) of an effective QMS ISO 9001 and identifies the room for improvement. It also provides a reporting platform for the evidence of excellent performance in order to provide opportunities for recognition by management and motivation of people.


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Sri Devi Panchacharam
Date: 5 & 6 December 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Coaching & Mentoring Workshop By Sri Devi Panchacharam

Top-notch, high-performing and contemporary organisations in Malaysia and worldwide know that a company is only as good as its employees. Organisations go through various stages of change, and such change and development in terms of skills and knowledge is also expected from their employees. Gaps in the experience, knowledge, attitudes, skills, aspirations, behaviours and leadership creates a need of continuous coaching and mentoring culture in companies these days.


Employees will not likely stretch to their full potential without dedicated coaching and mentoring that inspires, energises and facilitates them to reach greater heights. Unlike conventional training, these two skills concentrate on the person, and not the subject. The focus of coaching is to draw out, rather than put in; reflect, rather than direct; develop rather than impose; they are continuous, and not a onetime event and this is what this training will impart to the participants.

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Aslini Abdullah
Date: 7 & 8 December 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Efficiency & Effectiveness At Work Through Workable Time Management Workshop By Aslini Abdullah
To instill the importance of time management in order to achieve quality productivity through proper utilization of time at work.
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Aslini Abdullah
Date: 14 & 15 December 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Dealing With Customers' Complaints, Frustrations & Dissatisfaction By Aslini Abdullah

Managing Complaints. It seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today’s jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of “internal” customers (colleagues, employees, bosses, and other departments) it is difficult to satisfy those we commonly view as our “real” customers (those who use our services). Satisfying “internal” customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

People often don’t realize that working hard is not the same as satisfying customers. As a result, people often work hard and are frustrated because customers (internal or external) remain unsatisfied.

As such the main aim of this workshop is concentrating on how to satisfy the needs and wants of customers effectively.

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Gerald Peries A/L V. A. Peries
Date: 15 & 16 December 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Accounts Receivable Management Workshop By Gerald Peries A/L V. A. Peries
While sales are important to companies, it is more important that credit sales are collected on a timely basis with minimal bad debt losses but managing accounts receivable has never been an easy job. This workshop will show participants the important functions of Accounts Receivable Management, define and implement a credit policy, understand and interpret the fundamentalinformation presented in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable.
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Zalina Zainal Abidin
Date: 19 & 20 December 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Safety & Health At The Workplace Workshop By Zalina Zainal Abidin
Safety culture at work place is required in all organizations. Awareness on safety has been aroused among the staff and employees who realized and aware the importance of safety. However, without the support from management, employees will not be able to do any improvements and actions plans if there are any problems related to occupational safety and health.
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Pagadala Cyril Papiah
Date: 19 & 20 December 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Effective Human Resources (HR) Administrator Workshop By Pagadala Cyril Papiah

A HR Administrator keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.

This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

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Sri Devi Panchacharam
Date: 19 & 20 December 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Ng Yong Hooi
Date: 9 & 10 January 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Successful Practices Of Personal Leadership Workshop By Ng Yong Hooi
How one cultivates daily practices will determine the level of success in one’s lives. Working from the Inside-Out, this workshop enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that will propel them towards the development of personal excellence.
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Aslini Abdullah
Date: 9 & 10 January 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Train-The-Trainer & On-The-Job-Training (OJT) Workshop By Aslini Abdullah
To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.
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Sri Devi Panchacharam
Date: 9 & 10 January 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Preparing for a Presentation: Creating ‘Power-Packed’ Slides By Sri Devi Panchacharam
Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. Presentation slides have not evolved since 1998 and many still tend to use overly colourful themes, cliparts and overload their slides with information.

One of the unique areas of this workshop is assisting the attendees to recognise the common errors made by most presenters which adversely impacts their presentation, and this starts with planning for the presentation slides and designing them. Upon implementation, they would realise that they may have been doing it wrong all the while! Hence, this training programme is designed very thoroughly to  get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.
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Aslini Abdullah
Date: 11 & 12 January 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Secretaries With Leadership & Management Skills In Handling Tasks By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

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Sri Devi Panchacharam
Date: 11 & 12 January 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Creating A Positive Mind For Success Workshop By Sri Devi Panchacharam
Wouldn’t it be fantastic if you are able to wake up every morning, and feel fully energised and equipped to handle the day with the best attitude possible? There are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  This highly interactive course will open with discussions on the ultimate challenges we face when wanting to achieve the life we desire.

A section of the training will coach the participants on positive thought exercises using various proven methods and resilient thinking. They will also be taught how to develop a positive outlook and gain work satisfaction through emotional management. This is a complete training programme for better personal management, self-esteem, and techniques for staying positive at work. Information is presented in a entertaining and relaxed manner, and hands on activities will be used to reinforce learning points.

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Chin Siow Fong, Cerene
Date: 16 & 17 January 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Letter & Email Writing With Etiquette For Business Environment By Chin Siow Fong, Cerene
Letter & Email communication has become an important and common tool for communication at work.  Anything written in emails can be retained for future reference, forwarded to others, or used as a record of communication. When used appropriately, emails enhance effective business relationships and fruitful transactions.

This workshop is essential for employees who want to strengthen their writing styles, expressions and writing etiquette used in emails to achieve objectives and results of their messages.
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Aslini Abdullah
Date: 16 & 17 January 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Pagadala Cyril Papiah
Date: 16 & 17 January 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

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Aslini Abdullah
Date: 18 & 19 January 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Enhancing Leadership Skills Through Motivation & Teamwork For Supervisors Workshop By Aslini Abdullah
To develop supervisors through supervisory skills in order for them to manage their resources effectively especially manpower.
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Pagadala Cyril Papiah
Date: 18 & 19 January 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling NON-Performers, Misconduct & Retrenchment: Domestic Inquiry And Dismissal Workshop By Pagadala Cyril Papiah
Nobody plans to fail. But employees do fail. So do employers. These are challenges for employers and managers.

The challenges are in the handling of: (a) poor or non- performance (b) indiscipline / misconduct (c) retrenchment of employees and (d) handling of probationers, which requires extra special care.

Any action taken by the employer should not be construed by the Industrial Court as being unfair.

The Industrial Court has laid down many guidelines on how to approach such challenges. All employers and managers must know this. Ignorance is not an accepted excuse at the Industrial Court. 
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