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| Date: 29 & 30 July 2008. (Tuesday & Wednesday) |
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| Time: 9:00am to 5:00pm |
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| Venue: Sheraton Subang Hotel & Towers, Subang Jaya |
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| Utilizing Emotional Intelligence (EQ) To Achieve Higher Sales & Productivity By Aaron Lee |
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Daniel Goleman, a pioneer of the concept of emotional intelligence (EI or sometimes known as EQ), defines EI as "the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well, in ourselves and in our relationships."
This is a critical skill in selling and achieving higher productivity, along with the particular competences of optimism and recovering from setback. For instance, the salesperson who knows the product inside out will not succeed without the additional ability to forge strong relationships, win trust, assess how the client is feeling, and cope with their own feelings, including disappointment.
The same will apply to any employees who also need to build strong relationships, win trust, assess how the co-worker/boss/staff is feeling, and cope with theirs as well. |
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| Date: 23 & 24 September 2008. (Tuesday & Wednesday) |
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| Time: 9:00am to 5:00pm |
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| Venue: Sheraton Subang Hotel & Towers, Subang Jaya |
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| Time & Task Management At Work By Aaron Lee |
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Personal time management skills are essential skills for effective people. People who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service. If you use these skills well, then you will be able to function exceptionally well, even under intense pressure.
What's more, as you master these skills, you'll find that you take control of your workload, and say goodbye to the often intense stress of work overload.
At the heart of time and task management is an important shift in focus: Concentrate on results (the outcomes), not on being busy (the process)
Many people spend their days in a frenzy of activity, but achieve very little because they're not concentrating their effort on the things that matter the most.
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| Date: 16 & 17 October 2008 (Thursday & Friday) |
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| Time: 9:00am to 5:00pm |
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| Venue: Sheraton Subang Hotel & Towers, Subang Jaya |
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| Today's Secretary In Management By Aslini Abdullah |
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The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.
As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.
Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.
With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience. |
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