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Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Gerald Peries (Jerry)
Date: 23 & 24 April 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Full Set Of Accounts Workshop By Gerald Peries (Jerry)
In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc. As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process. A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

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Cyril Pagadala
Date: 24 & 25 April 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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HR Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Cyril Pagadala

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

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Casey Tee
Date: 5 & 6 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Decision Making & Root Cause Analysis Workshop By Casey Tee

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

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Cyril Pagadala
Date: 5 & 6 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Malaysia Labours Laws Workshop (With Recent Changes) By Cyril Pagadala

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

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Sri Devi Panchacharam
Date: 5 & 6 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional Etiquette & Grooming Workshop By Sri Devi Panchacharam

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

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Gerald Peries (Jerry)
Date: 7 & 8 May 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Accounting Skills For Accounts Clerks & Assistants Workshop By Gerald Peries (Jerry)
This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc. As a result, they are often very focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process. Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital. An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

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Aslini Abdullah
Date: 7 & 8 May 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Adapt & Excel In An Ever Changing Situations Workshop By Aslini Abdullah
Organizational change has become a way of life. Mergers, takeovers, redundancies, deregulation, cutting staff, the introduction of new technology, and increased competition are daily occurrences. As a manager and leader they are under pressure to maintain performance under chaotic conditions. Their workforce may be confused, resistant and disheartened. Job security, company loyalty, and steady career development are no longer available as rewards for performance. What can they do to build a motivated and productive workforce under these conditions?

The skills and strategies outlined will help participants to understand their roles in the changing workplace, explore what the future workplace will be like , Lead their teams through organizational changes, deal with individual and group resistance and prepare staff for change.

As such, what are the techniques when dealing with different superiors, team members, work assignments and goal posts? Detailed requirements will be discussed in order to survive and produce the job effectively.
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Ananthy Sankaran
Date: 8 & 9 May 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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How To Stay Focus On Your Goals At Work By Ananthy Sankaran
After many years of routine job and personal activities, there will be a turning point to search something far greater to enhance our career and personal satisfaction. Many of us have fantastic goals that fade away in time. This workshop answers these simple questions to  clear the ambiguity of goal-setting to enhance our self-esteem to a new height.
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Ng Yong Hooi
Date: 15 & 16 May 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Timeless Time Management Strategies Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Casey Tee
Date: 16 May 2014 (Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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FOCUS on Selling Workshop (Sales Seminar) By Casey Tee

FOCUS ON SELLING Workshop is designed for sales people who want to improve selling skills to increase revenue and number of key account. Many of our participants have master the most advanced and effective sales methods..

In just one day, you'll cover the whole sales process. From prospecting, getting appointments, establishing rapport, crafting solutions, overcoming objections, closing the deal, time and territory management, to creating your personal success plan.

As you learn these skills you'll also acquire the confidence skills and enthusiasm that separates the pros from the mediocre and run-of-the-mill. You'll be amazed at how your new skills gets you by gatekeepers, helps you book appointments, builds trust quickly and leads to more and bigger key accounts.

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Aslini Abdullah
Date: 19 & 20 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Partnership With EXTERNAL Customers Through Cooperation From INTERNAL Customers At Workplace By Aslini Abdullah

To achieve customers satisfaction, it is essential that we need to identify their needs and successfully meet and solve their concerns objectively. To achieve this, it is imperative that we get the best deal with our suppliers through our effective negotiation.

Internal people will be the key to our success especially convincing your superiors, getting cooperation from your colleagues and finally managing your subordinate to achieve the optimum output.

Your chances of being an effective person depend to a large extent on how clearly you understand the nature of your job. Here it will enable you to analyse your own job and to think through some of the key issues that every person has to face in getting their job done.

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Cerene SF Chin
Date: 19 & 20 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Personal & Professional Effectiveness At Work By Cerene SF Chin
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Ng Yong Hooi
Date: 20 & 21 May 2014 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

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Sri Devi Panchacharam
Date: 22 & 23 May 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering Report Writing Skills Workshop By Sri Devi Panchacharam
There is no escape; report writing is inevitable at any stage of one’s career. How difficult can writing a report be? Well, pretty easy, but most people fall prey to the top 10 mistakes made when penning down their thoughts in the form of a formal report. Hence, a lot of essential information is lost.

Business reports are a company’s primary tool to disseminate information and support critical decision-making ideas. A well-written report is one’s best advocate for almost any course. It takes a great amount of skill and practice to communicate information in a document. This course has been designed exclusively to coach participants on writing a report with ease and great style, whilst learning the secrets of writing a perfect report.

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Casey Tee
Date: 22 & 23 May 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sales Management, Coaching & Leadership Workshop By Casey Tee
This  Sales Management , Coaching & Sales Leadership workshop provides sales managers with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our workshop offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Gerald Peries (Jerry)
Date: 26 & 27 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Your Company Cash Flow Workshop By Gerald Peries (Jerry)

In today’s diverse and ever changing business environment, it is crucial for all managers, executives & officers to understand and appreciate the importance of cash flow management.

Acquisition of these skills would also enable these personnel to appreciate how their job function affects the cash flow of the organization, thus enabling them to better contribute towards the organisation’s cash flow.

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Casey Tee
Date: 26 & 27 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Strategic Thinking, Planning & Implementation Workshop By Casey Tee

Strategic Thinking  is your chance to look into the future and decide what you want your company to be like and then place that vision into the context of where you are now. A strategic plan provides the direction to your desired future. By adding action plans and clarifying questions to your strategic plan, you create a map for reaching your vision.Along the way, you further clarify your vision and goals by identifying your company's values, mission, and vision statements. You create processes and structures that support your strategic plan. And most importantly, you drive improved financial results and bottom line growth by understanding and fully leveraging your financial systems. Bottom line, by operating from a strategic perspective, corporate managers  realize more focus on their goals, more alignment in their actions, and greater productivity overall which results in increasing profits.

Strategic Planning is a management tool that helps an organization focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. In short, strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

Finally, the Implementation  is about fundamental decisions and actions because choices must be made in order to answer the sequence of questions mentioned above. The plan is ultimately no more, and no less, than a set of decisions about what to do, why to do it, and how to do it. Because it is impossible to do everything that needs to be done in this world, strategic planning implies that some organizational decisions and actions are more important than others - and that much of the strategy lies in making the tough decisions about what is most important to achieving organizational success.

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Cyril Pagadala
Date: 26 & 27 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Powerful HR Administrator Workshop By Cyril Pagadala

An HR Administrator is a powerful employee.

He keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.


This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

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Cerene SF Chin
Date: 26 & 27 May 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional Receptionist & Telephonist Skills Workshop By Cerene SF Chin
Customers and visitors could judge a company's professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today's business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.
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Cyril Pagadala
Date: 2 & 3 June 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Payroll According to Malaysia Laws + Tax Workshop By Cyril Pagadala

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

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Cerene SF Chin
Date: 4 & 5 June 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your Business Writing Skills At Work By Cerene SF Chin

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Sri Devi Panchacharam
Date: 5 & 6 June 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Aslini Abdullah
Date: 9 & 10 June 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Willpower To Deal With Challenges At Workplace By Aslini Abdullah

Challenges at work place exists all the time. It is how you are able to deal with it. You have a choice to leave, give up or take the challenge and move on. It depends on your surroundings, whether it is conducive, you are encouraged and motivated by people around you. Nothing is ideal, so eventually you have to deal with it objectively and positively.
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Figure out techniques not only within your working environment, network! Meeting and socializing appropriately will enable you acquire a vast knowledge on how to deal with your challenges at work.

People, work issues, last minute requests and impossible datelines are things that you can take control, priorities and deal with them one at a time.

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Casey Tee
Date: 9 & 10 June 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Transforming Your Managers to Become Leaders Workshop By Casey Tee
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

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Ananthy Sankaran
Date: 12 & 13 February 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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How To Continuously Improve Performance At Work By Ananthy Sankaran

Fast evolving workforce requires all employees to constantly upgrade knowledge and skills  in order to gain competitive edge in career.  The greatest contributing factor toward this effort is managing  attitude at work. More than 80 % of KPI is determined by your attitude.

Through this program, you will also find solutions to manage daily workload by working more effectively and prioritize according to requirement. At the end of the program, you will be able to understand how to apply these competencies immediately at work upon return.

Join the program and learn how to:

• Sustain excellent performance.
• How to turn “bad days” to become “good days”.
• Be more productive with well-managed workload.
• Create more “good days’ and positive thoughts at work.

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Ng Yong Hooi
Date: 12 & 13 June 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Striving For Excellence Workshop By Ng Yong Hooi

Do you spend a huge amount of time and dedication on a piece of work only to be met with re-work? Do you participate actively and effectively to help your organization drive down operational costs and work towards improving its bottom-line? Whatever business you are in, there is a pressure for everyone to perform better due to the demand of quality conscious delivery objectives from your customers.

This workshop will open up a whole new meaning to what excellence is all about and the need to work towards building a culture that is paranoid about it.

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Aslini Abdullah
Date: 16 & 17 June 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Casey Tee
Date: 16 & 17 June 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Highly Effective Motivation Techniques for Managers & Supervisors Workshop By Casey Tee

It sounds simple, doesn’t it? But as a manager/supervisor, you know that motivating employees is one of the toughest challenges you’ve got.
Sure, you want to inspire them to heroic achievement, yet most days you’re lucky if you can just get them to get the job done at all. Plus, you’re so busy with dozens of other pressing responsibilities that you often don’t notice an employee’s performance is floundering until it’s too late and the damage is done.

Truth is, motivating employees doesn’t come easily to most managers. That’s why we’ve developed this essential workshop, Highly Effective Motivation Techniques. Attend this workshop, and you’ll discover exactly how to encourage your team to become more self-sufficient … to bring you solutions instead of problems … to eagerly take on more responsibility … to take the initiative … and to go the extra mile. 

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Gerald Peries (Jerry)
Date: 16 & 17 June 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Accounts Receivable Management Workshop By Gerald Peries (Jerry)
While sales are important to companies, it is more important that credit sales are collected on a timely basis with minimal bad debt losses but managing accounts receivable has never been an easy job. This workshop will show participants the important functions of Accounts Receivable Management, define and implement a credit policy, understand and interpret the fundamentalinformation presented in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable.
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Cerene SF Chin
Date: 17 & 18 June 2014 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective English Speaking Skills At Work By Cerene SF Chin
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

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Ng Yong Hooi
Date: 19 & 20 June 2014. (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

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Casey Tee
Date: 23 & 24 June 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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People Management Skills in the Workplace By Casey Tee
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.

Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate. 

Strengthening Your People Management Skills in the Workplace is an intensive new workshop that provides you with ways to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success!

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Aaron Lee
Date: 24 & 25 June 2014 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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SAY IT RIGHT! - For Effective Customer Service Workshop By Aaron Lee
Often time customer service is not just a SMILE and how often do we meet a nice customer in a week? Tough luck! Frontline employees have to handle many situations that are far from ideal and scenarios that leave them scrambling to know what to say and do.

The truth, servicing customer can be very challenging!

So what do you do when you face with customers who are angry, rude, difficult, super cost-conscious, too friendly or even mentally disturbed? Now, what do you say to them? You’re probably like most of us who would be lost in words and not sure what to do next. As a service provider, it’s your job to give great service to every one of your customers but you know it’s often challenging to achieve. And, sometimes, it isn’t the customer who behaves badly. Yes, we are talking about you.

What would you do if you say something which make customer becomes angry? Perhaps you said something belittling, sarcastic, tactless, or embarrassing. You are aware of your mistake and wish you could take back your word but you can’t. Do you just keep quiet? Or you say something that makes the situation worse. And what about those situations in which you have no clue what the customer is talking about, or perhaps you were distracted and didn’t listen to your customer?

Say It Right! for Effective Customer Service workshop is about developing the kills and using the right words to say so that you can handle any challenging situations. This would enable you to have better conversations with customer in order to reach the best solution and most importantly is to get the customer on your side.
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Cyril Pagadala
Date: 26 & 27 June 2014. (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Benefit Of The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Cyril Pagadala

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

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Casey Tee
Date: 1 & 2 July 2014 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Casey Tee

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

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Cyril Pagadala
Date: 3 & 4 July 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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8 Essential Human Resources Skills Workshop By Cyril Pagadala
It used to be that only HR Managers needed certain skills or competencies as only they performed HR functions and all others had to refer to them in these areas.

Now this view has changed to: ALL managers, irrespective of their rank or department perform HRM functions. It has become essential that they know the basic functions of HRM and attain competencies and skills in order to perform effectively as day-to-day managers of people. The HR Specialist acts as a resource person and provides specialist advice and services.

The workshop deals only with the narrow essential or core competencies or skills that management in every position should know in order to function effectively at department or organizational level.

The competencies and skills include writing effective job descriptions and specifications, calculating headcount numbers, interviewing, counseling, TNA, performance appraisals, taking disciplinary action and motivating employees.

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Ng Yong Hooi
Date: 3 & 4 July 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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Casey Tee
Date: 7 & 8 July 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Key Account Management Workshop By Casey Tee
This workshop involves developing a strategic key account plan for a specific customer using the best practice. Practical activities include carrying out a rigorous analysis of the customers.

This unique workshop will show you how to adopt a practical approach to planning, analyzing and implementing a closer relationship with your strategic accounts. At the end of the workshop, you will have a strategic key account plan for a specific customer using the best practice.
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Ananthy Sankaran
Date: 7 & 8 July 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Enhancing Self-Esteem and Confidence To Become Excellent Performer By Ananthy Sankaran

Self esteem discusses issue such as who we really are and how much we value ourselves. It helps us to understand the way we think, our attitude and behavior based on our belief system in life. By understanding who we really are at work and outside the work environment, we realize our true goal. This helps us to enhance our career and personal satisfaction to lead a more meaningful and fruitful life.

Discover your self image, inner strength and uniqueness by participating in this highly practical training program. It will answer questions about the image you portray at work and how you can further enhance your self esteem and confidence to become an excellent performer.

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Cerene SF Chin
Date: 8 & 9 July 2014 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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English Grammar Communication At Work By Cerene SF Chin
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

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Gerald Peries (Jerry)
Date: 9 & 10 July 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Financial Skills For Non-Finance Managers & Executives Workshop By Gerald Peries (Jerry)

In today’s diverse and ever changing business environment, it is crucial for all non-finance managers, executives & officers to develop and sharpen their financial skills.

These skills will enable them to understand and analyse financial statements, contribute effectively in pricing, planning and control decisions and make positive contributions towards effective project selection.

Acquisition of these skills would also enable these personnel to appreciate how their function fits into the overall objectives of the organisation, thus enabling them to better contribute to the organisation’s goal.

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