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| Date: 27 & 28 May 2013 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Professional Etiquette & Grooming Workshop By Sri Devi Panchacharam |
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Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.
It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants. |
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| Date: 4 & 5 June 2012 (Tuesday & Wednesday) |
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| Time: 9:00am to 5:00pm |
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| Improving Your Interviewing & Selection Skills Workshop By Cyril Pagadala |
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| Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee.
They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively.
While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best. The best approach to ‘try their best’ is to have a methodical way of doing it.
The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.
The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions.
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| Date: 10 & 11 June 2013 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam |
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In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.
How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life. |
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| Date: 24 & 25 June 2013. (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| The Neuro Linguistic Programming (NLP) Management & Leadership Skills Workshop By Casey Tee |
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In NLP , a problem is defined as a difference or gap between present and desired state. If you congruently do not want to be anywhere different than you are now , you do not have a problem. But as soon as you set a goal or an outcome you have created a challenge or problem because you want to change something about your present state in order to reach the desire state. Resources are the actions , operations and maps that allow us to move from the present state to a desired state. A solution is the identification and application of the appropriate resources to a present state that leads us to the desired state.
Staff need to adapt to change in order to stay competitive and continue to grow. Each day , social and technical innovations that effect the way people work , communicate and interact are being introduced at an increasing rate. People in businesses and organizations realize that the constant development of new skills is needed to meet the ongoing needs brought about by change , to be a learning organization.
The Power of NLP covers the basic skills necessary for attaining the inner map and skills of effective team building ,communication ,leadership and people management. The skills have been modeled from effective leaders and managers from around the world using the tools and filter of NLP.
NLP is a proven body of ideas and techniques that will dramatically increase your ability to achieve better results in less time by applying resourceful language tools. This workshop is much more than just an introduction to NLP but rather a grounding in the practical skills and applications of NLP.
A launch pad to personal development and resourceful thinking strategies that will impact participants in so many ways. By the completion of this intensive accelerated workshop, all participants will be equipped with effective tools to dramatically influence results and achieve success in a competitive market place.
NLP is one of the most practical and effective ways to enhance success in planning , motivating others , correcting negative attitude , negotiation and leadership. NLP is powerful because it operates on the most fundamental principles of how the brain processes information. In short, effective practitioners of NLP can be more influential and achieve results more resourcefully and in less time. |
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| Date: 1 & 2 July 2013 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Transforming Your Managers to Become Leaders Workshop By Casey Tee |
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| Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.
This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.
And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.
To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.
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| Date: 3 & 4 July 2013 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| The 5 Star Customer Service Excellence Workshop By Sri Devi Panchacharam |
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Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line? We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.
Very often, call centre executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers. |
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| Date: 22 & 23 July 2013 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Management & Leadership Skills for NEW Supervisors & Managers By Casey Tee |
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| This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.
You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.
As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.
Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!
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| Date: 19 & 20 August 2013 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Effective Methodology Towards Coaching & Mentoring Workshop By Sri Devi Panchacharam |
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Top-notch, high-performing and contemporary organisations in Malaysia and worldwide know that a company is only as good as its employees. Organisations go through various stages of change, and such change and development in terms of skills and knowledge is also expected from their employees. Gaps in the experience, knowledge, attitudes, skills, aspirations, behaviours and leadership creates a need of continuous coaching and mentoring culture in companies these days.
Employees will not likely stretch to their full potential without dedicated coaching and mentoring that inspires, energises and facilitates them to reach greater heights. Unlike conventional training, these two skills concentrate on the person, and not the subject. The focus of coaching is to draw out, rather than put in; reflect, rather than direct; develop rather than impose; they are continuous, and not a onetime event and this is what this training will impart to the participants.
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| Date: 21 August 2013 (Wednesday) |
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| Time: 9:00am to 5:00pm |
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| Motivation & Emotional Intelligence (EQ) For Xtra-Ordinary Performance By Casey Tee |
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Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic.
Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article “Emotional Intelligence,” they defined emotional intelligence as, “the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990).
Salovey and Mayer proposed a model that identified four different factors of emotional intelligence: the perception of emotion, the ability reason using emotions, the ability to understand emotion, and the ability to manage emotions.
According to Salovey and Mayer, the four branches of their model are, "arranged from more basic psychological processes to higher, more psychologically integrated processes. For example, the lowest level branch concerns the (relatively) simple abilities of perceiving and expressing emotion. In contrast, the highest level branch concerns the conscious, reflective regulation of emotion" (1997).
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| Date: 26 & 27 August 2013. (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| The Benefit Of The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest 2013 amendments) By Cyril Pagadala |
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The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA
The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal
The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO
The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia
For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)
Part-timers are now also protected under the law. They are entitled to certain benefits including OT The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.
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