Daniel Goleman, a pioneer of the concept of emotional intelligence (EI or sometimes known as EQ), defines EI as "the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well, in ourselves and in our relationships."

This is a critical skill in selling and achieving higher productivity, along with the particular competences of optimism and recovering from setback. For instance, the salesperson who knows the product inside out will not succeed without the additional ability to forge strong relationships, win trust, assess how the client is feeling, and cope with their own feelings, including disappointment.

The same will apply to any employees who also need to build strong relationships, win trust, assess how the co-worker/boss/staff is feeling, and cope with theirs as well.

Missing or spending time to locate records/documents is always the silent TIME COST contributor to office administrators. We will only surprise how much we have painfully paid for, when we have spent our valuable TIME in searching for the file/records that is required in order to process our work efficiently and effectively!

One way to ensure business growth is having the people in the organization to provide quality customer service with a heart. Customer service begins with one's attitude and serving passion. By learning and putting sound service skills into daily use, the service providers could truly be successful and more professional in providing excellent service in the course of customer interactions. Customer service done right indeed enhances any business successes especially in the hypercompetitive markets.

Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

This training serves as an understanding of the whole credit recovery process right from the entry of a business relationship or contract progressing to practical legal considerations. The workshop will enable the participants to have a clear picture of Legal Credit Recovery process in Malaysia. 

Learn to acquire the knowledge of principles of negotiation and avoid the common mistake of negotiation. A process that allows you to manage the negotiation effectively. Develop the different tactics for successful negotiation, and learn the role of negotiation styles. Building up trust in negotiation by questioning and listening skills. Ability to recognize the specific feeling, value and beliefs of negotiating.

To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.

Key Performance Indicator (KPI) is a very important management tool to corporate managers. It helps to set clear expectation of the management, and also direct the focus of every employee to put their efforts to achieve what the management expects. To define KPI, we have to first define the Key Results Areas (KRA) via the Business Strategic Issues. This would assist us to align our focus to strategically achieve our business bottom line. If we could cascade down these KPIs to every single employee, they would be more productive, and strategic in every of their single contribution!

Effective leadership skills need to be incorporate into all level of manager in today's corporate business. Managers must be able to know where the organizational direction, how to get there (the strategic planning) and what needs to be done (the actions to be taken).

The ability to diagnose the development level of your workers/followers and using the right style of leadership to meet their needs. Manager must convince your followers to take ownership of the biz and introducing innovative and creative products. Working in teams must be effective, and building 2 way communication, the ability to listen, analyze the information and speak.

Entrepreneurs/Business Owner/Management often lose sight of their ultimate objectives. That's why a business review or preparation of a strategic plan is a virtual necessity. This may not be a recipe for success, but without it a business is much more likely to fail.

A strategic plan should not be confused with a business plan. A strategic plan can provide the foundation and frame work for a business plan. A strategic plan is not the same thing as an operational plan. And when you plan, you do not plan to fail.

Learn the approach on problem solving and decision making in your current job environment. Understand how to avoid common pitfalls for both these processes. Learn to define problem, analyze potential causes and work on identifying possible solutions. Approach to formulate an action plan with an implementation solution. Develop criteria to solutions and select the best solutions.

Most people find writing business documents such as memos, letters and reports challenging and their writing shows it. The wordings are fuzzy, repetitious, redundant with jargons and etc. This program is designed to organize and structure the writing style that would produce the desired action of the reader.

Presentation is effective communication, and the essence of communication is delivering your message effectively to your prospects or customers. Learn the steps of effective presentation in the corporate business. Delivering your first impression and understanding cross cultural etiquette. Learn how to utilize presentation aids effectively, and handle questions from your audiences with confident. Effective presentation gets and keeps customers.

Personal time management skills are essential skills for effective people. People who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service. If you use these skills well, then you will be able to function exceptionally well, even under intense pressure.

What's more, as you master these skills, you'll find that you take control of your workload, and say goodbye to the often intense stress of work overload.

At the heart of time and task management is an important shift in focus:
Concentrate on results (the outcomes), not on being busy (the process)

Many people spend their days in a frenzy of activity, but achieve very little because they're not concentrating their effort on the things that matter the most.

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This program helps shift the participants’ paradigms towards English learning and shows them the essential language skills to enhance performance. It is intended for pre-intermediate / intermediate level participants.

Most people find writing business documents such as letters and memos challenging and their writing shows it. The wordings are fuzzy, repetitious, redundant with jargons and etc. Many times we write the way we think a business document should sound, instead of the way we would talk face-to-face with the other person. This program is designed to organize and structure the writing style that would produce the desired action of the reader.

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

Successful interview will dictate productive workers. To ensure this, interviewing skill is a must for human resource personnel/manager or hiring manager. Psychological knowledge will enhance greatly to interviewing skills.

A practical and comprehensive approach for any businessman, investor or manager to understand the financial statements, made simple, to run his business or to protect his investment or to manage the business left by the shareholders.

This course facilitator will touch on the important aspects on the several accounting tools that can make you financial savvy to manage your business, negotiate with your bankers for banking facilities and influence any investors to put their money and trust in your business.