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Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Gerald Peries (Jerry)
Date: 22 & 23 September 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Your Company Cash Flow Workshop By Gerald Peries (Jerry)

In today’s diverse and ever changing business environment, it is crucial for all managers, executives & officers to understand and appreciate the importance of cash flow management.

Acquisition of these skills would also enable these personnel to appreciate how their job function affects the cash flow of the organization, thus enabling them to better contribute towards the organisation’s cash flow.

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Casey Tee
Date: 22 & 23 September 2014. (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Neuro Linguistic Programming (NLP) Management & Leadership Skills Workshop By Casey Tee

In NLP , a problem is defined as a difference or gap between present and desired state. If you congruently do not want to be anywhere different than you are now , you do not have a problem. But as soon as you set a goal or an outcome you have created a challenge or problem because you want to change something about your present state in order to reach the desire state. Resources are the actions , operations and maps that allow us to move from the present state to a desired state. A solution is the identification and application of the appropriate resources to a present state that leads us to the desired state.

Staff need to adapt to change in order to stay competitive and continue to grow. Each day , social and technical innovations that effect the way people work , communicate and interact are being introduced at an increasing rate. People in businesses and organizations realize that the constant development of new skills is needed to meet the ongoing needs brought about by change , to be a learning organization.

The Power of NLP covers the basic skills necessary for attaining the inner map and skills of effective team building ,communication ,leadership and people management. The skills have been modeled from effective leaders and managers from around the world using the tools and filter of NLP.

NLP is a proven body of ideas and techniques that will dramatically increase your ability to achieve better results in less time by applying resourceful language tools. This workshop is much more than just an introduction to NLP but rather a grounding in the practical skills and applications of NLP.

A launch pad to personal development and resourceful thinking strategies that will impact participants in so many ways. By the completion of this intensive accelerated workshop, all participants will be equipped with effective tools to dramatically influence results and achieve success in a competitive market place.

NLP is one of the most practical and effective ways to enhance success in planning , motivating others , correcting negative attitude , negotiation and leadership. NLP is powerful because it operates on the most fundamental principles of how the brain processes information. In short, effective practitioners of NLP can be more influential and achieve results more resourcefully and in less time.

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Aslini Abdullah
Date: 29 & 30 September 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Positive Work Attitude At Workplace By Aslini Abdullah
To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Sri Devi Panchacharam
Date: 29 & 30 September 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional Etiquette & Grooming Workshop By Sri Devi Panchacharam

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

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Cyril Pagadala
Date: 1 & 2 October 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Human Resources Management Workshop By Cyril Pagadala
Organizations need employees to achieve organization's goals. To be effective they need to be motivated with the right Human Resources Management (HRM) Systems. This workshop seeks to empower the manager with the necessary knowledge and skills to do just that .

The workshop focuses on the core aspects of HRM functions in an organization.

The core topics covered are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; grievances, discipline, termination.

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Sri Devi Panchacharam
Date: 1 & 2 October 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Body Language: The Power Of NON-Verbal Communication By Sri Devi Panchacharam
Ever wondered what it means when a high-level executive sits with both hands behind his head during a business presentation? What about that serious look coupled with a chin-stroke? Or your new colleague standing with their thumbs protruding from their back pockets? How can you find out if someone is lying to you? Almost every gesture, look or posture has a hidden meaning and learning the art and science behind body language is definitely a plus point. It is indeed a great advantage to be able to read people’s minds through the subtle signals which has been exposed by their body language.

Is it possible to fake your body language then? You will need to attend this practical & informative workshop to find out!
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S Ananthy Sankaran
Date: 2 & 3 October 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Right Thinking Skills To Manage Difficult Situation Workshop By S Ananthy Sankaran
When we are passionate about our work, we tend to enjoy it. When we enjoy what we do consistently, we become excellent. At times, when we are faced with difficult situation at work, we realize the mind is in conflict with the  “heart”. Instead of doing what is right, we follow our “heart”. The result of these actions could produce complacency, misunderstanding, truancy and lack of proactiveness among staff.

By learning and enhancing some important thinking skills, we can manage this situation to produce more positive and productive results.
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Casey Tee
Date: 2 & 3 October 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Casey Tee

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

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Ng Yong Hooi
Date: 8 & 9 October 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

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Aslini Abdullah
Date: 8 & 9 October 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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A Systematic Methodology To Effective Filing & Record Management Workshop By Aslini Abdullah
Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paper-works need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed.
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Cyril Pagadala
Date: 9 & 10 October 2014. (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Benefit Of The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Cyril Pagadala

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

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Sri Devi Panchacharam
Date: 9 & 10 October 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Rules Of Professional Behavior Workshop By Sri Devi Panchacharam
It is not rocket science to work in the corporate world. But only the cream of the crop succeeds to move up the ladder quickly by mastering the rules of professional behaviour. This workshop will highlight several insider tips and tricks which will be the guiding principle on how you can improve your professional life. The modules cover many areas that that helps take you further, faster, whilst winning you admiration, respect and perhaps, that next promotion.
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Ng Yong Hooi
Date: 13 & 14 October 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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Aslini Abdullah
Date: 13 & 14 October 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Complaints: The Professional Way Workshop By Aslini Abdullah
Managing complaints, it seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today's jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of "internal" customers, it is difficult to satisfy those we commonly view as our "real" customers. Satisfying "internal" customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

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Cerene SF Chin
Date: 13 & 14 Octotber 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Personal & Professional Effectiveness At Work By Cerene SF Chin
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Casey Tee
Date: 13 & 14 October 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sales Strategies - The Sun Tzu's Art Of War Methodology By Casey Tee
This program is specially designed for sales professional to improve their sales and rapport building with customers by using the wisdom of Sun Tzu’s Art of War . Sun Tzu said : Know yourself and know your enemy ,100 battles and 100 victories.

Participants will learn ancient powerful skills to understand clients’ behaviours and build relationship and close the sales more powerfully. This program is aimed to bring out the best in every participants. It will make the participants hungry for sales and eager to meet their sales target. Participants will be able to learn the strategies on how to sell to different customers . This program helps to break into new accounts. They will learn the latest techniques to present to their clients effectively as Sun Tzu said :Winning without fighting is the best strategy.

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Gerald Peries (Jerry)
Date: 15 & 16 October 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Budgeting & Cost Control Workshop By Gerald Peries (Jerry)
In today’s competitive and uncertain business environment, an organisation’s control of cost, pricing strategy and budgeting can be a critical factor that can make the difference between success and failure.

Organisations that can have better control of their cost would have a clear competitive advantage, therefore accurate and timely cost information and proper budgeting techniques can go a long way in helping these organisations become successful.

All organizations would like to grow by taking on good projects. Proper project selection techniques would ensure that only the right projects are selected, thus positively contributing towards the overall profitability of the organization.

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Ng Yong Hooi
Date: 20 & 21 October 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Striving For Excellence Workshop By Ng Yong Hooi

Do you spend a huge amount of time and dedication on a piece of work only to be met with re-work? Do you participate actively and effectively to help your organization drive down operational costs and work towards improving its bottom-line? Whatever business you are in, there is a pressure for everyone to perform better due to the demand of quality conscious delivery objectives from your customers.

This workshop will open up a whole new meaning to what excellence is all about and the need to work towards building a culture that is paranoid about it.

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Casey Tee
Date: 27 & 28 October 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Art Of Consultative Selling Workshop By Casey Tee
Many companies have fantastic products, a great team of people, and provide excellent customer service  and yet competitors seem to always have the upper hand. Sounds familiar.

The fact is this: Everyone in your business, who has anything to do with your customers, needs to know how to sell. If they don't have the right marketing & selling skills, you're throwing cash out of the window.

What's the point in spending another penny on brochures, advertising and websites if your team doesn't know how to get people to buy. If you want to stop losing sales to competition then you've got to sharpen your professional selling skills, and make sure your people demonstrate positive selling skills behaviors  all the time.

It's one thing to provide knowledge, and enhance selling skills levels , but without the right attitudes and beliefs supporting these, it's unlikely that results will last.

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Gerald Peries (Jerry)
Date: 28 & 29 October 2014 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Accounting For NON Accounting Personnel Workshop By Gerald Peries (Jerry)
Accounting is often called the language of business and as such, it is very important for all staff to be familiar with this very critical functional area. Enable participants to become comfortable in the understanding and the use of accounting information.

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S Ananthy Sankaran
Date: 30 & 31 October 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Making Time Management Work For You Workshop By S Ananthy Sankaran
Why do feel you feel time is never enough, workloads are never completed and you hardly have enough time to enjoy doing things you really want? Why sometimes we complete a task that can be delayed and delay the task boss is asking now. How to prioritize according to bosses’ needs? Why are we always rushing in life? Why do we feel no matter how much effort we put, it is not enough? How to be more systematic and organized? How to create the life-career balance? How to reduce procrastination and be proactive?

Spare some of your time to attend this training workshop to find out these life-changing answers for your own self. Improvement in life happens when time is managed effectively at work and home.
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Cyril Pagadala
Date: 30 & 31 October 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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HR Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Cyril Pagadala

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

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Cyril Pagadala
Date: 3 & 4 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improving Your Interviewing & Selection Skills Workshop By Cyril Pagadala
Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee.

They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively.

While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best. The best approach to ‘try their best’ is to have a methodical way of doing it.

The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.

The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions.

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Casey Tee
Date: 3 & 4 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Transforming Your Managers to Become Leaders Workshop By Casey Tee
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

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Gerald Peries (Jerry)
Date: 3 & 4 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Accounts Receivable Management Workshop By Gerald Peries (Jerry)
While sales are important to companies, it is more important that credit sales are collected on a timely basis with minimal bad debt losses but managing accounts receivable has never been an easy job. This workshop will show participants the important functions of Accounts Receivable Management, define and implement a credit policy, understand and interpret the fundamentalinformation presented in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable.
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Cerene SF Chin
Date: 5 & 6 November 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional Receptionist & Telephonist Skills Workshop By Cerene SF Chin
Customers and visitors could judge a company's professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today's business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.
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Aslini Abdullah
Date: 6 & 7 November 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Strategic Management Skills For Secretaries Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

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S Ananthy Sankaran
Date: 10 & 11 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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5 Core Competencies Valued By Executives By S Ananthy Sankaran
This workshop will focus on developing Executives to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in your organization. You will also discover your current communicative and leadership styles, how to use them to achieve goals and contribute positively towards organizational growth.

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Aslini Abdullah
Date: 10 & 11 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Working Smarter To Increase Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Casey Tee
Date: 10 & 11 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Management & Leadership Skills for NEW Supervisors & Managers By Casey Tee
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Cerene SF Chin
Date: 12 & 13 November 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective English Speaking Skills At Work By Cerene SF Chin
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

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Cyril Pagadala
Date: 17 & 18 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Malaysia Labours Laws Workshop (With Recent Changes) By Cyril Pagadala

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

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Gerald Peries (Jerry)
Date: 19 & 20 November 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Full Set Of Accounts Workshop By Gerald Peries (Jerry)
In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc. As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process. A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

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Aslini Abdullah
Date: 19 & 20 November 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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How Administor Manage The Office Professionally (Administrative and Clerical Skills) Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Ng Yong Hooi
Date: 20 & 21 November 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Essentials Presentation Skills For Effective Delivery Workshop By Ng Yong Hooi

For many of us, any types of business presentations can be one of the great challenges of communication at work. With limited amount of time, we are expected to give the audience what it wants, from information to inspiration. As such, having the right preparation and delivery techniques truly matters in determining our success.

This workshop aims to help participants overcome the fear of public speaking and to guide them in preparing, organizing and delivering their presentations effectively so that they come across clearly and connect positively with the audience.

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Sri Devi Panchacharam
Date: 24 & 25 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The 5 Star Customer Service Excellence Workshop By Sri Devi Panchacharam

Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line? We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, call centre executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.

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Cyril Pagadala
Date: 24 & 25 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Talent In The 21st Century Workshop By Cyril Pagadala

Do you match talents-to-jobs or jobs-to-talents?
 
All managers and executives need to have subordinates with the right talents to be more effective in achieving organisation’s goals. On the other hand in order to be effective employees or talents need to be managed with the right talent management practices.

While the specialized talent manager in the HRM function carries overall responsibility for talent management in the organisation, in the 21st century due to decentralization every manager and executive is also required to have a working knowledge of talent management practices as they are responsible for the success or failure of their own business units or departments.

This is an A-Z workshop covering all the core areas of talent management and is fully workshop oriented.    
 
As knowledge of talent management is critical to the career development and success of managers and executives, this workshop is of particular relevance to managers and executives from diverse backgrounds who have little or no exposure to people and talent management.

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Casey Tee
Date: 24 & 25 November 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Decision Making & Root Cause Analysis Workshop By Casey Tee

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

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Sri Devi Panchacharam
Date: 26 & 27 November 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering Report Writing Skills Workshop By Sri Devi Panchacharam
There is no escape; report writing is inevitable at any stage of one’s career. How difficult can writing a report be? Well, pretty easy, but most people fall prey to the top 10 mistakes made when penning down their thoughts in the form of a formal report. Hence, a lot of essential information is lost.

Business reports are a company’s primary tool to disseminate information and support critical decision-making ideas. A well-written report is one’s best advocate for almost any course. It takes a great amount of skill and practice to communicate information in a document. This course has been designed exclusively to coach participants on writing a report with ease and great style, whilst learning the secrets of writing a perfect report.

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Cerene SF Chin
Date: 2 & 3 December 2014 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your Business Writing Skills At Work By Cerene SF Chin

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Casey Tee
Date: 3 & 4 December 2014 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sales Management, Coaching & Leadership Workshop By Casey Tee
This  Sales Management , Coaching & Sales Leadership workshop provides sales managers with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our workshop offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Ng Yong Hooi
Date: 4 & 5 December 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Delivering Winning Customer Services Workshop By Ng Yong Hooi
In every organization, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave a lasting impression. Their way of contact and handling the customers are essential to ensure that the customers come back for more of their services.

This workshop is specially designed to help participants understand the importance of rendering excellent service and acquire practical customer service tips and techniques on how to create winning customer contact that will differentiate them from their competitors.

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Ng Yong Hooi
Date: 8 & 9 December 2014. (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

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Casey Tee
Date: 8 & 9 December 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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People Management Skills in the Workplace By Casey Tee
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.
gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.
Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

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Casey Tee
Date: 15 & 16 December 2014 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Highly Effective Motivation Techniques for Managers & Supervisors Workshop By Casey Tee

It sounds simple, doesn’t it? But as a manager/supervisor, you know that motivating employees is one of the toughest challenges you’ve got.
Sure, you want to inspire them to heroic achievement, yet most days you’re lucky if you can just get them to get the job done at all. Plus, you’re so busy with dozens of other pressing responsibilities that you often don’t notice an employee’s performance is floundering until it’s too late and the damage is done.

Truth is, motivating employees doesn’t come easily to most managers. That’s why we’ve developed this essential workshop, Highly Effective Motivation Techniques. Attend this workshop, and you’ll discover exactly how to encourage your team to become more self-sufficient … to bring you solutions instead of problems … to eagerly take on more responsibility … to take the initiative … and to go the extra mile. 

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Cyril Pagadala
Date: 18 & 19 December 2014 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Payroll According to Malaysia Laws + Final Tax Workshop By Cyril Pagadala

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

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