|  |  | 
Home
Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Aslini Abdullah
Date: 15 & 16 February 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Handling Difficult, Demanding & Angry Customers Workshop By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 15 & 16 February 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Mastering The Powerful Public Speaking & Presentation Skills Workshop By Tee Keng Chai, Casey

This workshop is designed to train those who need to present to others in terms of knowledge, information and skills. Participants will learn practical and effective steps right from the preparation to the final delivery of the presentation.  Over and above equipping the presenters with techniques, this workshop also aims to teach participants the keys to making presentation interesting, more fun and exciting.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 17 & 18 February 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Development Programme For Receptionist & Administrative Support By Chin Siow Fong, Cerene
Customers and visitors could judge a company's professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today's business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.
 Register Now Find Out More 
Aslini Abdullah
Date: 17 & 18 February 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Mentoring, Coaching & Counseling Workshop By Aslini Abdullah

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development.

Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 17 & 18 February 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Sun Tzu's Art Of War Methodology: Management & Leadership Tools Workshop By Tee Keng Chai, Casey

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

 Register Now Find Out More 
S Ananthy Sankaran
Date: 18 & 19 February 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Effective Interpersonal & Communication & Grooming Skills Workshop By S Ananthy Sankaran

Find your answers on how to play your role, carry out responsibilities and working with team at work all times.

Through this workshop, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage customers as well team members and how to control your audience by your actions. They will also learn core concepts on Interpersonal, Communication and Grooming skills to produce excellent relationship with everyone at work place.

 Register Now Find Out More 
Ng Yong Hooi
Date: 18 & 19 February 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Effective Negotiation & Influencing Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business climate, the importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become an influential communicator in order to arrive at a desirable outcome.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 22 & 23 February 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Essential Skills For Human Resources (HR) Administrator Workshop By Pagadala Cyril Papiah

An HR Administrator is a powerful employee.

He keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.


This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

 Register Now Find Out More 
Devindran A/L Raju
Date: 22 & 23 February 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 22 & 23 February 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Financial Skills For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and ever changing business environment, it is crucial for all non-finance managers, executives & officers to develop and sharpen their financial skills.

These skills will enable them to understand and analyse financial statements, contribute effectively in pricing, planning and control decisions and make positive contributions towards effective project selection.

Acquisition of these skills would also enable these personnel to appreciate how their function fits into the overall objectives of the organisation, thus enabling them to better contribute to the organisation’s goal.

 Register Now Find Out More 
Aslini Abdullah
Date: 22 & 23 February 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Perform & Succeed In A Challenging Situations Workshop By Aslini Abdullah
Organizational change has become a way of life. Mergers, takeovers, redundancies, deregulation, cutting staff, the introduction of new technology, and increased competition are daily occurrences. As a manager and leader they are under pressure to maintain performance under chaotic conditions. Their workforce may be confused, resistant and disheartened. Job security, company loyalty, and steady career development are no longer available as rewards for performance. What can they do to build a motivated and productive workforce under these conditions?

The skills and strategies outlined will help participants to understand their roles in the changing workplace, explore what the future workplace will be like, Lead their teams through organizational changes, deal with individual and group resistance and prepare staff for change.

As such, what are the techniques when dealing with different superiors, team members, work assignments and goal posts? Detailed requirements will be discussed in order to survive and produce the job effectively.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 22 & 23 February 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
2016 Sales Seminar: FOCUS on Selling Workshop By Tee Keng Chai, Casey

FOCUS ON SELLING Workshop is designed for sales people who want to improve selling skills to increase revenue and number of key account. Many of our participants have master the most advanced and effective sales methods..

In just one day, you'll cover the whole sales process. From prospecting, getting appointments, establishing rapport, crafting solutions, overcoming objections, closing the deal, time and territory management, to creating your personal success plan.

As you learn these skills you'll also acquire the confidence skills and enthusiasm that separates the pros from the mediocre and run-of-the-mill. You'll be amazed at how your new skills gets you by gatekeepers, helps you book appointments, builds trust quickly and leads to more and bigger key accounts.

 Register Now Find Out More 
Aslini Abdullah
Date: 24 & 25 February 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
SUPER Administrator Workshop: Managing Deadlines, Last Minute Job, Demanding Requests & Administrative Crisis By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
 Register Now Find Out More 
Sri Devi Panchacharam
Date: 25 & 26 February 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Prioritizing & Planning For Great Work-Life Balance Workshop By Sri Devi Panchacharam

It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly.  Real life takes over and we think we no longer have time to manage our time!  Yet it is at times like this that excellent time management skills are needed the most.

Prioritising and planning are crucial elements required by everyone in their business and personal life. Without planning your time and prioritising what is important to you, it is impossible to identify with the activities that are most productive. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety.

This workshop will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips for dealing with popular time management issues.


 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 1 & 2 March 2016 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Analytical Skills Workshop By Tee Keng Chai, Casey

What is Analytical Skills ? Analytical Skills is :1.The ability to apply logical thinking to the gathering and analyzing of information .2.The ability to visualize, articulate, and solve problems and concepts .3.The ability to make decisions that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn analytical skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced analyst, the Analytical Skills workshop is designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

 Register Now Find Out More 
Aslini Abdullah
Date: 3 & 4 March 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Assertively Dealing With Confrontation & Achieve A Common Objective Workshop By Aslini Abdullah

Assertive behavior is about expressing your feelings, thoughts and wishes, and standing up for your own basic rights without violating the basic rights of others. It is about saying what you mean and having self-respect and respect for others. Assertiveness is a skill you can acquire- not a personality trait.

Nobody is consistently assertive. You may find it easy to be assertive with strangers but very difficult with your family or work colleagues. If you would like to act more assertively, particularly in difficult or stressful situations, then you need to acquire a positive self-image.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 3 & 4 March 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Making The Transition From Selling To Sales Management To Achieve Sales Targets ,Team Morale and Business Expansion By Tee Keng Chai, Casey
This intensive workshop is a highly interactive workshop designed for promotable salespersons, new sales manager ,regional managers , regional managers or  supervisors who want to grow their sales  management skills fast - and get on the fast track to achieving  sales management  success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.
You'll learn how to handle dozens of key sales management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers and how to give constructive feedback.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies?
 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 7 & 8 March 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Effective Human Resource Management (HRM) & The HR Scorecard Workshop By Pagadala Cyril Papiah

People are an important asset in an organization. Without dedicated employees an organization will not function effectively. There is therefore a critical need to understand how to manage them.

The workshop explains the roles of the human resource function and how to be effective through a measurement system 

 Register Now Find Out More 
Aslini Abdullah
Date: 9 & 10 March 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Effective Interviewing Skills & Investigation Techniques Workshop By Aslini Abdullah

Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.
Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 10 & 11 March 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Improve Your "3Cs Skills" At Work By Tee Keng Chai, Casey

What are “3Cs Skills”. The 3Cs skills are Creativity, Critical Thinking and Communication:
 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically.
 3. The ability to communicate effectively that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?
With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, the Creativity and Innovative Skills program are designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.


 Register Now Find Out More 
S Ananthy Sankaran
Date: 14 & 15 March 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
How To Continuously Improve Performance At Work By S Ananthy Sankaran

Fast evolving workforce requires all employees to constantly upgrade knowledge and skills  in order to gain competitive edge in career.  The greatest contributing factor toward this effort is managing  attitude at work. More than 80 % of KPI is determined by your attitude.

Through this program, you will also find solutions to manage daily workload by working more effectively and prioritize according to requirement. At the end of the program, you will be able to understand how to apply these competencies immediately at work upon return.

Join the program and learn how to:

• Sustain excellent performance.
• How to turn “bad days” to become “good days”.
• Be more productive with well-managed workload.
• Create more “good days’ and positive thoughts at work.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 14 & 15 March 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Handlng Full Set Of Accounts/Book-Keeping Skills Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

 Register Now Find Out More 
Zalina Zainal Abidin
Date: 14 & 15 March 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Safety & Health At The Workplace Workshop By Zalina Zainal Abidin
Safety culture at work place is required in all organizations. Awareness on safety has been aroused among the staff and employees who realized and aware the importance of safety. However, without the support from management, employees will not be able to do any improvements and actions plans if there are any problems related to occupational safety and health.
 Register Now Find Out More 
Aslini Abdullah
Date: 16 & 17 March 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Organised Task & Paper Management That Leads To Effective Filing/Record Management Workshop By Aslini Abdullah

With the latest technology, information are stored, can be deleted and can also be amended. Documents, letters and mails are still required as evidence and also for tracking record, trends and forecasting future business strategy.

Organising paperwork, collecting them and storing them can be challenging at all times. As such a systematic way of receiving, collecting, sorting and storing documents must be implemented, educated to all staff as to ensure easy accessibility to the files.

Effective filing and record management will assist the departments to keep track of history, trends and ability to forecast future business strategy.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 17 & 18 March 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
The Professional HR Administrator And HR Assistant Skills Workshop By Pagadala Cyril Papiah
This workshop seeks to sharpen the participant’s administrative skills in Human Resources (HR).
 
The workshop consists of the roles of HR Administrator and HR Assistant; HR letter and email writing skills; customer service and human relations skills in HRM; administration of benefits under the Employment Act 1955, Labour Ordinances Sabah 2004 and Sarawak 2005,  EPF Act 1991 and SOCSO Act 1969
 
Participants will also receive samples of the various HR letters and other documentation.          
 Register Now Find Out More 
Aslini Abdullah
Date: 21 & 22 March 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Efficiency & Effectiveness At Work Through Workable Time Management Workshop By Aslini Abdullah
To instill the importance of time management in order to achieve quality productivity through proper utilization of time at work.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 21 & 22 March 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Master The Management, Leadership & Team Development Skills Workshop By Tee Keng Chai, Casey
Investing in the next generation of professionals such as engineers , IT staff , accounting professional  and many others technical staff are critical to sustain competitive advantage through the downturn and achieve corporate growth over the long term. This workshop equips technical professionals with the practical managerial skills, leadership styles, decision-making and execution skills they need to excel as multifaceted leaders. Participants emerge well equipped to take on greater cross-functional responsibilities and ultimately drive performance throughout the organization.
 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 22 & 23 March 2016 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Effective Letter & Email Writing With Etiquette For Business Environment By Chin Siow Fong, Cerene
Letter & Email communication has become an important and common tool for communication at work.  Anything written in emails can be retained for future reference, forwarded to others, or used as a record of communication. When used appropriately, emails enhance effective business relationships and fruitful transactions.

This workshop is essential for employees who want to strengthen their writing styles, expressions and writing etiquette used in emails to achieve objectives and results of their messages.
 Register Now Find Out More 
Devindran A/L Raju
Date: 23 & 24 March 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Excellent Warehouse Management Workshop By Devindran A/L Raju

Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Keeping in mind that a warehouse may be a company's largest capital investment, as well as the final stop before the product reaches the customer.

A well designed and well planned warehouse offers multiple advantages in the fight to remain competitive. By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and in the end, achieves the ultimate goal of meeting expectations.


 Register Now Find Out More 
Ng Yong Hooi
Date: 24 & 25 March 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Time Concept, Self-Organization & Getting More Done In Less Time Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

 Register Now Find Out More 
Ng Yong Hooi
Date: 28 & 29 March 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Emotional Intelligence (EQ), Dealing With Self & Working With Others Workshop By Ng Yong Hooi

Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence (EQ) better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

 Register Now Find Out More 
Aslini Abdullah
Date: 30 & 31 March 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Train-The-Trainer & On-The-Job-Training (OJT) Workshop By Aslini Abdullah
To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 4 & 5 April 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Master The Principles Of Professional Selling To Achieve Goals & Business Growth Workshop By Tee Keng Chai, Casey
Master The Principles of Professional Selling is a consultative, motivational, sales and attitudinal change training workshop for sales persons. This workshop will cause the participants to be uncomfortable with their present state of accomplishment and dissatisfied with resting on their past success.

Participants will learn the latest sales strategies to increase their sales. They will learn how to build better relationship, discover client’s need, presentation and closing the sales .They will become top sales persons with the right attitude.
The purpose of this workshop is to turn failure into motivation and mediocrity into excellence. They will learn to work as a winning team.

The basic belief of this workshop is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan. It is always there. We must awaken the giant within.

Participants will begin to set goal and achieve them when they know how to use the power of their mind to achieve whatever they want in life.
 Register Now Find Out More 
Aslini Abdullah
Date: 6 & 7 April 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Handling Challenging Staff Workshop By Aslini Abdullah

Challenging are different problems according to the situation in which they arise. To deal with them effectively, we need to consider various situations that are likely to produce difficult staff.

The possibilities are when we are persuading to a group of people, presenting ideas, recruiting or interviewing and those who are poor performers.

The challenging staff could be due to job performance, inter-personal problems with other members of staff and also due to behavioral problems.

As such techniques and alternatives are required to deal with the challenging staff with the objective of settling the issues and increasing productivity.


 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 6 & 7 April 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Accounting Skills For Accounts Clerks & Assistants Including GST Entries Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc.  As a result, they are often very focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.

An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 7 & 8 April 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Clerical Development Workshop By Sri Devi Panchacharam
“One of the most profound learnings of my life is this: if you want to achieve your highest aspirations and overcome your greatest challenges, identify and apply the principle or natural law that governs the results you seek. How we apply a principle will vary greatly and will be determined by your unique strengths, talents and creativity, but ultimately, success in any endeavour is always derived from acting in harmony with the principles to which the success is tied.” Dr. Steven R. Covey

Our characters make us who we are. More importantly, it is our habits which shape our character. For a person to be sufficiently positive and motivated, there should be a balance of knowledge, skills and desire. This course will consist of six (6) modules which are designed to develop skills and increase the productivity amongst employees in the clerical division. Also, the final module focuses to keep the motivation fire burning deep inside each individual and techniques to keep that desire alive- long after the workshop is over. As long as the flame remains burning, and individual will always be on the right course towards productivity and success.

 Register Now Find Out More 
S Ananthy Sankaran
Date: 7 & 8 April 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Applying Multi-Tasking Skills In The Office Workshop By S Ananthy Sankaran
Do you do know is the criteria to become excellent staff? The list to become excellent staff can be very long, however there is a simple formula for this. Come and join this program to discover the secret of becoming an excellence staff in the 21st century. You will be guided on a journey that will change the way you perceive information around you.

Learn how much your work-attitude contributes towards your performance evaluation process. Experience the art of thinking differently to solve problems. Study the correlation between emotional thinking and logical thinking to handle criticism positively. Analyze the way to control and manage your emotions in difficult situations.

Discover the core competency skills to multi-task at your office. By understanding the right concepts of core competency skills, you will be able to work faster, be more productive, enhance efficiency rate and enjoy your work better.
 Register Now Find Out More 
Devindran A/L Raju
Date: 11 & 12 April 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Excellent Procurement Management Workshop By Devindran A/L Raju
Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.

Procurement is viewed as a strategic function working to improve the organization's profitability.  Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply.  In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.

This course is suitable for staff of all grades that require knowledge and skills in   operation or management of procurement. . This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
 Register Now Find Out More 
Aslini Abdullah
Date: 11 & 12 April 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Exceed Customers’ Expectations Through Exceptional Customer Service Workshop By Aslini Abdullah

To achieve customer satisfaction, it is essential that we need to identify their needs and successfully meet and solve their concerns objectively. To achieve this, it is imperative that we get the best deal with our suppliers through our effective negotiation.

Internal people will be the key to our success especially convincing your superiors, getting cooperation from your colleagues and finally managing your subordinate to achieve the optimum output.

Your chances of being an effective person depend to a large extent on how clearly you understand the nature of your job. Here it will enable you to analyse your own job and to think through some of the key issues that every person has to face in getting their job done.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 11 & 12 April 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Leading High Performing Team & Situational Leadership Skills Workshop By Tee Keng Chai, Casey
You are at the center of your team and it is time to take up the leadership challenge and create a winning, results-driven, goal-oriented team – one that will time and again provide superb performance, relevant across all industries. The “Leading High-Performing Teams & Situational Leadership ” workshop  is aimed at those individuals who are ready to create a coherent unit that can meet any challenge, any time!

Understand the underlying dynamics of high-performing teams, implement the 10 steps needed for effective decision making and develop strategies using the 3 foundations of effective team leadership. Become a part of the most effective team leaders on the market today!

This intensive workshop  is a highly interactive workshop designed for managers and supervisors who want to grow their  leadership  skills fast - and get on the fast track to achieving excellent leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 12 & 13 April 2016 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Creative Thinking, Problem Solving & Decision Making Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 12 & 13 April 2016 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Aslini Abdullah
Date: 13 & 14 April 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Essential Management Skills For Effective Supervisors Workshop By Aslini Abdullah
To develop supervisors through supervisory skills in order for them to manage their resources effectively especially manpower.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 13 & 14 April 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Strategic Thinking, Planning & Implementation Workshop By Tee Keng Chai, Casey

Strategic Thinking  is your chance to look into the future and decide what you want your company to be like and then place that vision into the context of where you are now. A strategic plan provides the direction to your desired future. By adding action plans and clarifying questions to your strategic plan, you create a map for reaching your vision.Along the way, you further clarify your vision and goals by identifying your company's values, mission, and vision statements. You create processes and structures that support your strategic plan. And most importantly, you drive improved financial results and bottom line growth by understanding and fully leveraging your financial systems. Bottom line, by operating from a strategic perspective, corporate managers  realize more focus on their goals, more alignment in their actions, and greater productivity overall which results in increasing profits.

Strategic Planning is a management tool that helps an organization focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. In short, strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

Finally, the Implementation  is about fundamental decisions and actions because choices must be made in order to answer the sequence of questions mentioned above. The plan is ultimately no more, and no less, than a set of decisions about what to do, why to do it, and how to do it. Because it is impossible to do everything that needs to be done in this world, strategic planning implies that some organizational decisions and actions are more important than others - and that much of the strategy lies in making the tough decisions about what is most important to achieving organizational success.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 18 & 19 April 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Human Resources (HR) Planning, Recruitment & Employee Retention Workshop By Pagadala Cyril Papiah
The workshop focuses on the ‘problem’ areas of developing and writing effective job descriptions and specifications, designing self-selecting job advertisements, designing simple employment tests, preparing questions for interviews, carrying out the interview, evaluating responses, and selecting the right employees in a comprehensive way. 

The workshop also focuses on HR planning which involves planning for the right number and quality of employees  
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 18 & 19 April 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Creative & Innovative Thinking Skills Using Neuro-Linguistic Processing (NLP) Workshop By Tee Keng Chai, Casey

NLP, or Neuro-Linguistic Processing, is a set of inter-and-intra-personal communication techniques first developed by psychotherapist Richard Bandler and linguist John Grinder (who worked together under the tutelage of British anthropologist Gregory Bateson). It’s purpose was to discover the linguistic underpinnings of mental states and how they affect our behaviors, and to later use this knowledge to modify our habits. It can be practiced through introspection (now more scientifically known as metacognition) or guided conversation.

Specifically, the goal of NLP is to model how others think and behave, including those who are creative. What are the strategies a so-called “creative person” plays out in their heads? What is the structure of their experience, and what mental steps do they take before producing a creative outcome? Or, is it all spontaneous? And if so, how does one increase the chances of such a spontaneity occurring? These are the types of questions an NLP practitioner would ask.

“A dreamer without a realist cannot turn ideas into tangible expressions. A critic and a dreamer without a realist just become stuck in a perpetual conflict. A dreamer and a realist might create things, but they might not be very usable ideas without a critic. The critic helps to evaluate and refine the products of creativity.”

So the main question is: throughout the creative process how can we develop each of these roles? The answer Dilts provides says that we should set aside a time and place for each of these mental attitudes:

1. First put yourself in the role of The Dreamer. Write down any and all ideas that come to mind. Make as many freely associated connections as possible, let your thoughts just flow without any limitation or worry on how to put these ideas into action.

2. Next put yourself in the role of The Realist. Now ask yourself, “How can I put these ideas into a reality? What resources (money/time/skills) do I need?” Write these down.

3. Then put yourself in the role of The Critic. Now it is time to try and find the flaws of your strategy. What don’t you like? What potential obstacles are there? What needs improvement? Write these down.

4. Now step outside your triangle of roles. Observe your reaction to each – are you being a good Dreamer, Realist, and Critic? How can you improve each?

5. Cycle through each role again. Using any insights from #4, cycle through the roles again, this time being an even better Dreamer, Realist, and Critic.

6. Take your ideas to action Do the above as many times as needed until you can begin putting your ideas to action. Even as you carry out your plan, keep these three elements in mind at all times.

Whether you are a new or an experienced staff, the Creativity and Innovative Skills Using NLP workshop are designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 19 & 20 April 2016 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Aslini Abdullah
Date: 20 & 21 April 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Organising A Last Minute Function Or Event With Limited Resources Workshop By Aslini Abdullah
A project is a series or interrelated tasks leading to a definite end. We spend a large proportion of our time juggling projects ranging from writing a report to launching a new product. Smaller projects can be dealt with by writing the individual tasks on our daily to-do lists, while larger projects require a more sophisticated approach. It is these larger projects on which we will concentrate. There are three stages in managing a project: planning, controlling and evaluating. If we fail to manage these three stages effectively, the project may well end up in the project graveyard.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 20 & 21 April 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
People Management Skills in the Workplace By Tee Keng Chai, Casey
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.
gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.
Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 25 & 26 April 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Vistana Hotel Kuala Lumpur Titiwangsa (Near Titiwangsa LRT & Monorail Station)
Location Map
Human Resources (HR) Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Pagadala Cyril Papiah

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 25 & 26 April 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Motivation & Emotional Intelligence (EQ) For Xtra-Ordinary Performance By Tee Keng Chai, Casey
Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic.

Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article “Emotional Intelligence,” they defined emotional intelligence as, “the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990).

Salovey and Mayer proposed a model that identified four different factors of emotional intelligence: the perception of emotion, the ability reason using emotions, the ability to understand emotion, and the ability to manage emotions.

According to Salovey and Mayer, the four branches of their model are, "arranged from more basic psychological processes to higher, more psychologically integrated processes. For example, the lowest level branch concerns the (relatively) simple abilities of perceiving and expressing emotion. In contrast, the highest level branch concerns the conscious, reflective regulation of emotion" (1997).

 Register Now Find Out More 
Aslini Abdullah
Date: 27 & 28 April 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Success Skills For Secretaries Through Communication & Managing Schedule Effectively Workshop By Aslini Abdullah

To foster better working relationship between bosses and secretaries through appropriate Communication & Interpersonal skills techniques. The quality of the ultimate working relationship will be made up of countless small incidents which demonstrate to each of the secretary what to expect from the other.

The secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, has strong initiatives, is quite capable of stepping into an executive position, and is constantly upgrading herself.

As the secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organise and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

 Register Now Find Out More 
Ng Yong Hooi
Date: 28 & 29 April 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Understanding Business/Service Excellence & Complaint Handling Workshop By Ng Yong Hooi

In every organization, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave a lasting impression. Their way of contact and handling the customers are essential to ensure that the customers come back for more of their services.

This workshop is specially designed to help participants understand the importance of rendering excellent service and acquire practical customer service tips and techniques on how to create winning customer contact that will differentiate them from their competitors.

 Register Now Find Out More 
Ng Yong Hooi
Date: 5 & 6 May 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Successful Practices Of Personal Leadership Workshop By Ng Yong Hooi
How one cultivates daily practices will determine the level of success in one’s lives. Working from the Inside-Out, this workshop enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that will propel them towards the development of personal excellence.
 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 9 & 10 May 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 9 & 10 May 2016 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Effective Report Writing Skills Workshop By Sri Devi Panchacharam
There is no escape; report writing is inevitable at any stage of one’s career. How difficult can writing a report be? Well, pretty easy, but most people fall prey to the top 10 mistakes made when penning down their thoughts in the form of a formal report. Hence, a lot of essential information is lost.

Business reports are a company’s primary tool to disseminate information and support critical decision-making ideas. A well-written report is one’s best advocate for almost any course. It takes a great amount of skill and practice to communicate information in a document. This course has been designed exclusively to coach participants on writing a report with ease and great style, whilst learning the secrets of writing a perfect report.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 10 & 11 May 2016 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Budgeting & Cost Control Workshop By Gerald Peries A/L V. A. Peries
In today’s competitive and uncertain business environment, an organisation’s control of cost, pricing strategy and budgeting can be a critical factor that can make the difference between success and failure.

Organisations that can have better control of their cost would have a clear competitive advantage, therefore accurate and timely cost information and proper budgeting techniques can go a long way in helping these organisations become successful.

All organizations would like to grow by taking on good projects. Proper project selection techniques would ensure that only the right projects are selected, thus positively contributing towards the overall profitability of the organization.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 10 & 11 May 2016 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Essential English Speaking Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 12 & 13 May 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Mastering Effective Presentation Skills Workshop By Sri Devi Panchacharam
Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from glossophobia- fear of public speaking. Hence, this workshop is designed very thoroughly to  get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.
 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 17 & 18 May 2016 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Personal & Professional Effectiveness At Work By Chin Siow Fong, Cerene
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

 Register Now Find Out More 
Devindran A/L Raju
Date: 19 & 20 May 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Shipping Procedures, Documentation & INCOTERMS 2010 Workshop By Devindran A/L Raju


Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. In processing the export consignment, documentation may be executed in up to four contracts: the export sales contract, the contract of carriage, the contract of finance and the contract of cargo insurance. It is therefore important to understand the role of each document and its requirements in international trade.

Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.  

This workshop will provide a complete and comprehensive insight into import & export procedures. The workshop will suit both beginners and those who have more than a basic understanding of import regulations. 

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 25 & 26 May 2016 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Pagadala Cyril Papiah

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

 Register Now Find Out More 
S Ananthy Sankaran
Date: 26 & 27 May 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Essential Skills To Improve Performance At Work By S Ananthy Sankaran
This workshop will enable executives to identify core competencies that enables them to become peak performers at work. It also helps them understand the true concepts of performance evaluation and how they can play an effective role to contribute positively towards organizational growth.

 Register Now Find Out More