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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Pagadala Cyril Papiah
Date: 7 & 8 May 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

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Gerald Peries A/L V. A. Peries
Date: 13 & 14 May 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Full Set Of Accounts Workshop By Gerald Peries A/L V. A. Peries
In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc. As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process. A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

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Ng Yong Hooi
Date: 19 & 20 May 2015 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Striving For Excellence Workshop By Ng Yong Hooi

Do you spend a huge amount of time and dedication on a piece of work only to be met with re-work? Do you participate actively and effectively to help your organization drive down operational costs and work towards improving its bottom-line? Whatever business you are in, there is a pressure for everyone to perform better due to the demand of quality conscious delivery objectives from your customers.

This workshop will open up a whole new meaning to what excellence is all about and the need to work towards building a culture that is paranoid about it.

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Ng Yong Hooi
Date: 21 & 22 May 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Winning the Sales War with Emotional Intelligence Workshop By Ng Yong Hooi

Sales maxim is that ‘relationships are everything’. Given the increased competitive pressures of the global marketplace and major changes in customer requirements, it is therefore not enough that sales professionals to be adept to technical and tactical skills. Emotional intelligence (EI) is the blue chip investment here because it is the core of all relationships.

This workshop will help participants understand emotional intelligence better and recognize the role and importance of emotions, thus enabling them to create a climate that can have influence on customers’ behaviours and subsequently their buying decisions

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Aslini Abdullah
Date: 25 & 26 May 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Willpower To Deal With Challenges At Workplace By Aslini Abdullah

Challenges at work place exists all the time. It is how you are able to deal with it. You have a choice to leave, give up or take the challenge and move on. It depends on your surroundings, whether it is conducive, you are encouraged and motivated by people around you. Nothing is ideal, so eventually you have to deal with it objectively and positively.
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Figure out techniques not only within your working environment, network! Meeting and socializing appropriately will enable you acquire a vast knowledge on how to deal with your challenges at work.

People, work issues, last minute requests and impossible datelines are things that you can take control, priorities and deal with them one at a time.

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Pagadala Cyril Papiah
Date: 25 & 26 May 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Balanced Scorecard & The Performance Management System Workshop By Pagadala Cyril Papiah

 ‘What gets measured gets done’. This is an often quoted phrase by top organizations. This resulted in the balanced scorecard and the HR scorecard.

The balanced scorecard is a measurement instrument that measures performance of an organisation across the 4 perspectives of financial, customer, internal business processes and learning and growth    

This workshop covers the construction and use of the balanced score card and the HR scorecard  

Participants will be able to link performance by employees to performance of organization   

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Tee Keng Chai, Casey
Date: 25 & 26 May 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Strategic Thinking, Planning & Implementation Workshop By Tee Keng Chai, Casey

Strategic Thinking  is your chance to look into the future and decide what you want your company to be like and then place that vision into the context of where you are now. A strategic plan provides the direction to your desired future. By adding action plans and clarifying questions to your strategic plan, you create a map for reaching your vision.Along the way, you further clarify your vision and goals by identifying your company's values, mission, and vision statements. You create processes and structures that support your strategic plan. And most importantly, you drive improved financial results and bottom line growth by understanding and fully leveraging your financial systems. Bottom line, by operating from a strategic perspective, corporate managers  realize more focus on their goals, more alignment in their actions, and greater productivity overall which results in increasing profits.

Strategic Planning is a management tool that helps an organization focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. In short, strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

Finally, the Implementation  is about fundamental decisions and actions because choices must be made in order to answer the sequence of questions mentioned above. The plan is ultimately no more, and no less, than a set of decisions about what to do, why to do it, and how to do it. Because it is impossible to do everything that needs to be done in this world, strategic planning implies that some organizational decisions and actions are more important than others - and that much of the strategy lies in making the tough decisions about what is most important to achieving organizational success.

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Aslini Abdullah
Date: 27 & 28 May 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Administrative & Clerical Skills Development Towards Productivity By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

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Pagadala Cyril Papiah
Date: 28 & 29 May 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Malaysia Labours Laws Workshop (With Recent Changes) By Pagadala Cyril Papiah

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

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Tee Keng Chai, Casey
Date: 28 & 29 May 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

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Gerald Peries A/L V. A. Peries
Date: 1 & 2 June 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Financial Skills For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and ever changing business environment, it is crucial for all non-finance managers, executives & officers to develop and sharpen their financial skills.

These skills will enable them to understand and analyse financial statements, contribute effectively in pricing, planning and control decisions and make positive contributions towards effective project selection.

Acquisition of these skills would also enable these personnel to appreciate how their function fits into the overall objectives of the organisation, thus enabling them to better contribute to the organisation’s goal.

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Aslini Abdullah
Date: 1 & 2 June 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Challenging Staff Workshop By Aslini Abdullah

Challenging are different problems according to the situation in which they arise. To deal with them effectively, we need to consider various situations that are likely to produce difficult staff.

The possibilities are when we are persuading to a group of people, presenting ideas, recruiting or interviewing and those who are poor performers.

The challenging staff could be due to job performance, inter-personal problems with other members of staff and also due to behavioral problems.

As such techniques and alternatives are required to deal with the challenging staff with the objective of settling the issues and increasing productivity.


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S Ananthy Sankaran
Date: 1 & 2 June 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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5 Core Competencies Valued By Executives By S Ananthy Sankaran
This workshop will focus on developing Executives to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in your organization. You will also discover your current communicative and leadership styles, how to use them to achieve goals and contribute positively towards organizational growth.

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Tee Keng Chai, Casey
Date: 2 & 3 June 2015 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your "3Cs Skills" At Work By Tee Keng Chai, Casey

What are “3Cs Skills”. The 3Cs skills are Creativity, Critical Thinking and Communication:
 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically.
 3. The ability to communicate effectively that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?
With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, the Creativity and Innovative Skills program are designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.


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Aslini Abdullah
Date: 3 & 4 June 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mentoring, Coaching & Counselling Workshop By Aslini Abdullah

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development.

Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counselling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

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Sri Devi Panchacharam
Date: 4 & 5 June 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Tee Keng Chai, Casey
Date: 8 & 9 June 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Key Account Management Workshop By Tee Keng Chai, Casey
This workshop involves developing a strategic key account plan for a specific customer using the best practice. Practical activities include carrying out a rigorous analysis of the customers.

This unique workshop will show you how to adopt a practical approach to planning, analyzing and implementing a closer relationship with your strategic accounts. At the end of the workshop, you will have a strategic key account plan for a specific customer using the best practice.
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Aslini Abdullah
Date: 8 & 9 June 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Success Skills For Secretaries Workshop By Aslini Abdullah

To foster better working relationship between bosses and secretaries through appropriate Communication & Interpersonal skills techniques. The quality of the ultimate working relationship will be made up of countless small incidents which demonstrate to each of the secretary what to expect from the other.

The secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, has strong initiatives, is quite capable of stepping into an executive position, and is constantly upgrading herself.

As the secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

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Pagadala Cyril Papiah
Date: 8 & 9 June 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Develop Your Personal Brand Of Employee Relations & Motivational Skills By Pagadala Cyril Papiah
‘Employee relations’ is the personal dynamics between superior and subordinates and peers which makes an employee decide whether to stay on in the organization and contribute or leave.   

This programme enables the participant to discover one’s weaknesses in developing good employee relations; and discover ways to overcome them. In the process participants will develop their own brand of managing people.

On their return to work, it is expected that participants will make a difference to positive employee relations and contribute to employee retention and motivation in people under their direct care and control.
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Sri Devi Panchacharam
Date: 8 & 9 June 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering Effective Presentation Skills Workshop By Sri Devi Panchacharam
Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from glossophobia- fear of public speaking. Hence, this workshop is designed very thoroughly to  get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.
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Aslini Abdullah
Date: 10 & 11 June 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Administrative Management Skills Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Apart from doing the administrative function, they are required to manage a team of administrative staff to work towards a common objective. Leadership skills, motivational techniques, delegation skills are essential in engineering the team towards producing results.
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Tee Keng Chai, Casey
Date: 10 & 11 June 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sales Management, Coaching & Leadership Workshop By Tee Keng Chai, Casey
This  Sales Management , Coaching & Sales Leadership workshop provides sales managers with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our workshop offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Chin Siow Fong, Cerene
Date: 11 & 12 June 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Back To Basics : English Speaking Skills At Work By Chin Siow Fong, Cerene
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

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Ng Yong Hooi
Date: 15 & 16 June 2015. (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

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Tee Keng Chai, Casey
Date: 15 & 16 June 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Management & Leadership Skills for NEW Supervisors & Managers By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Chin Siow Fong, Cerene
Date: 16 & 17 June 2015 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Back To Basics : Business Writing Skills At Work By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Pagadala Cyril Papiah
Date: 17 & 18 June 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Monthly Tax Deduction (MTD) Calculations + EPF 1991 + SOSCO 1969 Acts By Pagadala Cyril Papiah

The EPF Act 1991 is a retirement scheme for employees. The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO. Both schemes have benefits for employees and there are rules on how to avail of them

The Monthly Tax Deduction (MTD) scheme is a compulsory pay-as-you-earn (PYE) scheme whereby employers are required to deduct employees’ tax on a monthly basis using the schedule, formula, approved vendor software or e-calculator.         

This programme describes the wages / remuneration for which there should be deduction and contribution for SOCSO, EPF and MTD and also describes the benefits under SOCSO and EPF. Other employee tax issues are also discussed

It also demonstrates how the MTD is computed using the manual formula method so that the participant is able to explain to other employees the process; and answer the golden question: ‘why does MTD vary from month to month?’.

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S Ananthy Sankaran
Date: 23 & 24 June 2015 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Making Time Management Work For You Workshop By S Ananthy Sankaran
Why do feel you feel time is never enough, workloads are never completed and you hardly have enough time to enjoy doing things you really want? Why sometimes we complete a task that can be delayed and delay the task boss is asking now. How to prioritize according to bosses’ needs? Why are we always rushing in life? Why do we feel no matter how much effort we put, it is not enough? How to be more systematic and organized? How to create the life-career balance? How to reduce procrastination and be proactive?

Spare some of your time to attend this training workshop to find out these life-changing answers for your own self. Improvement in life happens when time is managed effectively at work and home.
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Tee Keng Chai, Casey
Date: 22 & 23 July 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing The "Y Generation" At The Workplace By Tee Keng Chai, Casey

Many are confused or disappointed by the “Y Generation”. They are so much different than “X Generation”. Are you frustrated by young workers who feel entitled to success, need constant praise, want everything to be “their way” and may even dress like vagabonds?  Are you struggling to attract and retain a generation of workers whose commitment seems more temporary than permanent?

This is “Generation Y”, a workforce of as many as 70 million, and the first wave is just now taking their place in an increasingly multigenerational workplace.
In this workshop, we’ll show you how to motivate and manage “Generation Y”. You’ll learn what makes them tick, how to retain them, and make them productive and energized.

This is the only workshop of its kind and is driven by the most intense study ever conducted of “Generation Y” in the workplace. Whether you’re a senior executive, an HR leader or a manager, this seminar will give you the specific tools to attract and retain the workforce of the future.

By the way, “Generation Y” really isn’t so bad (and managed properly, can be extraordinarily productive). You just have to know what makes them tick and understand how to leverage that insight to make them productive and engaged employees.

This workshop will give you the specific strategic and tactical tools to attract, retain and manage “Generation Y”.

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S Ananthy Sankaran
Date: 23 & 24 July 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Self Development & Staying Focus At Work By S Ananthy Sankaran

Faced with many challenges at work, we are often influenced by mood swings and negative feelings. In many organizations, people-related problems are main causes of declining productivity and work redundancy. Come and join the workshop to find out what the best attitude is and how to project it at work.

This workshop will focus on developing self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in your organization. You will also discover how your attitude contributes towards your current communicative and leadership styles use them to achieve goals and contribute positively towards organizational growth.

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Aslini Abdullah
Date: 27 & 28 July 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Working Smarter To Increase Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Tee Keng Chai, Casey
Date: 27 & 28 July 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Coaching Skills For Managers & Supervisors Workshop By Tee Keng Chai, Casey

Today’s organizations operate in environments of continuous change. Changes in company strategy, the introduction of new products and increasing demands from customers all serve to challenge the knowledge and skills of managers. Effective communications and training are a prerequisite for any company who wishes their teams to adapt & deliver excellent results, but this is not enough.

Today’s manager must consider how they will assist their people to apply newly acquired knowledge and skills to be successful. By applying structured consultative coaching skills, it leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance. This constructive and progressive approach, if embedded into the culture of the company, staff will improve results, increase customer satisfaction levels and enhance motivation.

This interactive and action packed coaching skills workshop helps turn managers or supervisors into effective coaches.


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Aslini Abdullah
Date: 29 & 30 July 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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A Systematic Methodology To Effective Filing & Record Management Workshop By Aslini Abdullah
Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paper-works need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed.
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Sri Devi Panchacharam
Date: 30 & 31 July 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional Etiquette & Grooming Workshop By Sri Devi Panchacharam

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

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Sri Devi Panchacharam
Date: 3 & 4 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The 5 Star Customer Service Excellence Workshop By Sri Devi Panchacharam

Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line? We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, call centre executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.

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Tee Keng Chai, Casey
Date: 3 & 4 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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FOCUS on Selling Workshop By Tee Keng Chai, Casey

FOCUS ON SELLING Workshop is designed for sales people who want to improve selling skills to increase revenue and number of key account. Many of our participants have master the most advanced and effective sales methods..

In just one day, you'll cover the whole sales process. From prospecting, getting appointments, establishing rapport, crafting solutions, overcoming objections, closing the deal, time and territory management, to creating your personal success plan.

As you learn these skills you'll also acquire the confidence skills and enthusiasm that separates the pros from the mediocre and run-of-the-mill. You'll be amazed at how your new skills gets you by gatekeepers, helps you book appointments, builds trust quickly and leads to more and bigger key accounts.

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S Ananthy Sankaran
Date: 3 & 4 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Communication Skills Workshop By S Ananthy Sankaran

Through this workshop, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to communicate with bosses as well as co-workers and how to control your audience by your actions. They will also learn core concepts on Interpersonal and Communication skill to produce excellent relationship with everyone at work place.


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Tee Keng Chai, Casey
Date: 5 & 6 August 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Decision Making & Root Cause Analysis Workshop By Tee Keng Chai, Casey

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

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Aslini Abdullah
Date: 5 & 6 August 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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How Administrator Manage The Office Professionally (Administrative and Clerical Skills) Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Sri Devi Panchacharam
Date: 6 & 7 August 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Developing Emotional Intelligence (EI) Workshop By Sri Devi Panchacharam

“The rules for work are changing. We’re being judged by a new yardstick; not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves with each other. This is no passing fad, not just the management nostrum of the moment. It focuses on personal qualities, such as initiative and empathy, adaptability and persuasiveness. And it demonstrates which human abilities make up the greater part of the ingredients for excellence at work… most especially, for leadership.” Daniel Goleman Working with Emotional Intelligence

This workshop covers several exciting modules which are aimed to leverage on participants Emotional Intelligence (EI), which empowers them to become greater assets to their organisations. This highly interactive and hands-on workshop is catered to add value to relationships at work, solve-problems whilst considering the organisational pulse, and achieving goals for overall personal and business success.

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Pagadala Cyril Papiah
Date: 6 & 7 August 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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HR Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Pagadala Cyril Papiah

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

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Gerald Peries A/L V. A. Peries
Date: 10 & 11 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Your Company Cash Flow Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and ever changing business environment, it is crucial for all managers, executives & officers to understand and appreciate the importance of cash flow management.

Acquisition of these skills would also enable these personnel to appreciate how their job function affects the cash flow of the organization, thus enabling them to better contribute towards the organisation’s cash flow.

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Tee Keng Chai, Casey
Date: 10 & 11 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Assertiveness Skills – A Practical Approach Workshop By Tee Keng Chai, Casey

Assertiveness is a skill regularly referred to in social and communication skills training.  Often wrongly confused with aggression, assertive individuals aim to be neither passive nor aggressive in their interactions with other people.

Although everyone acts in passive and aggressive ways from time to time, such ways of responding often result from a lack of self-confidence and, therefore, are inappropriate expressions of what such people really need to say.
 
Why Assertiveness Training is important?

By being assertive we should always respect the thoughts, feelings and beliefs of other people. Being assertive means knowing where the fine line is between assertion and aggression and balancing on it. It means having a strong sense of yourself and acknowledging that you deserve to get what you want. And it means standing up for yourself even in the most difficult situations.

Assertiveness can be learned and developed, and although it won't happen overnight, by practicing the techniques presented here you will slowly become more confident in expressing your needs and wants. As your assertiveness improves, so will your productivity and efficiency. Start today and begin to see how being assertive allows you to work with people to accomplish tasks, solve problems, and reach solutions.

Being Passive:
Responding in a passive or non-assertive way tends to mean compliance with the wishes of others and can undermine individual rights and self-confidence.

Many people adopt a passive response because they have a strong need to be liked by others.  Such people do not regard themselves as equals because they place greater weight on the rights, wishes and feelings of others.  Being passive results in failure to communicate thoughts or feelings and results in people doing things they really do not want to do in the hope that they might please others.  This also means that they allow others to take responsibility, to lead and make decisions for them.

Developing Your Assertiveness:
Some people are naturally more assertive than others. If your disposition tends more towards being either passive or aggressive, you need to work on the following skills to develop your assertiveness.


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Chin Siow Fong, Cerene
Date: 10 & 11 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective English Speaking Skills At Work By Chin Siow Fong, Cerene
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

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Tee Keng Chai, Casey
Date: 12 & 13 August 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering The Powerful Public Speaking & Presentation Skills Workshop By Tee Keng Chai, Casey

<span lang="EN-GB" style="font-size: 14pt;">This workshop is designed to train those who need to present to others in terms of knowledge, information and skills. Participants will learn practical and effective steps right from the preparation to the final delivery of the presentation.  Over and above equipping the presenters with techniques, this workshop also aims to teach participants the keys to making presentation interesting, more fun and exciting.

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Aslini Abdullah
Date: 12 & 13 August 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Complaints: The Professional Way Workshop By Aslini Abdullah
Managing complaints, it seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today's jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of "internal" customers, it is difficult to satisfy those we commonly view as our "real" customers. Satisfying "internal" customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

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Ng Yong Hooi
Date: 13 & 14 August 2015 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

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Pagadala Cyril Papiah
Date: 17 & 18 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Holistic Human Resources Management Workshop By Pagadala Cyril Papiah
The aim of the human resource function is to attract, retain and motivate employees.

For this to happen, HR activities cannot exist on their own for their own purpose without any link to other activities  

This comprehensive workshop covers all the sub-functions of the HR function which are linked to one another holistically. The participant will therefore see the HR function as a completely integrated function of the organization; thus fulfilling the aim of the HR function

This workshop will be of special interest to newcomers which serves as an introduction to the HR function and will also be of special interest to senior personnel who will see it as a refresher workshop
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Tee Keng Chai, Casey
Date: 17 & 18 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Unleashing Your Creativity & Innovation At The Workplace By Tee Keng Chai, Casey

What is Creativity & Innovation Skills?

Creativity & Innovation Skills are:
 1. The ability to apply creative thinking to the gathering and analyzing of information
 2. The ability to visualize, articulate, and solve problems and concepts .
 3. The ability to make creative and innovative decisions that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, the Creativity and Innovative Skills program are designed to enable you to develop the critical core abilities essential to success.

Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

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Tee Keng Chai, Casey
Date: 19 & 20 August 2015. (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Neuro Linguistic Programming (NLP) Management & Leadership Skills Workshop By Tee Keng Chai, Casey

In NLP , a problem is defined as a difference or gap between present and desired state. If you congruently do not want to be anywhere different than you are now , you do not have a problem. But as soon as you set a goal or an outcome you have created a challenge or problem because you want to change something about your present state in order to reach the desire state. Resources are the actions , operations and maps that allow us to move from the present state to a desired state. A solution is the identification and application of the appropriate resources to a present state that leads us to the desired state.

Staff need to adapt to change in order to stay competitive and continue to grow. Each day , social and technical innovations that effect the way people work , communicate and interact are being introduced at an increasing rate. People in businesses and organizations realize that the constant development of new skills is needed to meet the ongoing needs brought about by change , to be a learning organization.

The Power of NLP covers the basic skills necessary for attaining the inner map and skills of effective team building ,communication ,leadership and people management. The skills have been modeled from effective leaders and managers from around the world using the tools and filter of NLP.

NLP is a proven body of ideas and techniques that will dramatically increase your ability to achieve better results in less time by applying resourceful language tools. This workshop is much more than just an introduction to NLP but rather a grounding in the practical skills and applications of NLP.

A launch pad to personal development and resourceful thinking strategies that will impact participants in so many ways. By the completion of this intensive accelerated workshop, all participants will be equipped with effective tools to dramatically influence results and achieve success in a competitive market place.

NLP is one of the most practical and effective ways to enhance success in planning , motivating others , correcting negative attitude , negotiation and leadership. NLP is powerful because it operates on the most fundamental principles of how the brain processes information. In short, effective practitioners of NLP can be more influential and achieve results more resourcefully and in less time.

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Aslini Abdullah
Date: 19 & 20 August 2015. (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Multiplying Productivity Through Human Capital Workshop By Aslini Abdullah
A high performance manager/supervisor is one who is both effective and efficient in getting things done with and through others. It is essential that a combination of competencies such as personal competence, Interpersonal Competence and work competence entails both effectiveness in goal attainment and efficiency in resource utilization.

As such the core competencies under the personal competence cluster are achievement orientation, high self- esteem, integrity assertiveness and self-objectivity.

Interpersonal competence is the ability to communicate effectively with, understand, and motivate people towards attaining organizational goals. The key interpersonal skills are being inspiring, good communication skills, developing others/ supportive, fostering teamwork, getting along well with people and managing conflict constructively, and networking.

As for work competence it is an integral cluster of superior performance. To produce quality products and service which facilitate the attainment of organisational goals, managers need to have particular work-related competencies. They should be technically competent; capable of establishing goals; formulating action plans; allocating resources optimally; and making logical and timely decisions. The crucial work-related competencies are technical expertise, planning and organizing skills, problem-solving and decision-making skills.
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Tee Keng Chai, Casey
Date: 24 & 25 August 2015 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Sun Tzu's Art Of War Methodology: Sales Strategies By Tee Keng Chai, Casey
This program is specially designed for sales professional to improve their sales and rapport building with customers by using the wisdom of Sun Tzu’s Art of War . Sun Tzu said : Know yourself and know your enemy ,100 battles and 100 victories.

Participants will learn ancient powerful skills to understand clients’ behaviours and build relationship and close the sales more powerfully. This program is aimed to bring out the best in every participants. It will make the participants hungry for sales and eager to meet their sales target. Participants will be able to learn the strategies on how to sell to different customers . This program helps to break into new accounts. They will learn the latest techniques to present to their clients effectively as Sun Tzu said :Winning without fighting is the best strategy.

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Tee Keng Chai, Casey
Date: 26 & 27 August 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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People Management Skills in the Workplace By Tee Keng Chai, Casey
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.
gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.
Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

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Aslini Abdullah
Date: 26 & 27 August 2015 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Efficiency & Effectiveness at Work By Aslini Abdullah
To instill the importance of time management in order to achieve quality productivity through proper utilization of time at work.
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