This program provides valuable information and understanding regarding conflict management at work. During many conflict at office, the action taken to resolve it might be spontaneous or directed. However, we can manage conflict in a systematic manner, so it will contribute positively towards organizational growth. Participants will also learn how to manage conflict based on facts rather than emotions.

• Provides systematic approach to manage conflict
• How to manage conflict productively
• Ways of handling people who are in conflict
• Learn how to manage conflict based on facts rather than emotions.
• The right attitude to project with different personalities

UNDERSTANDING CONFLICT AT WORK
• Conflict In the 21st Century
• Functional and Dysfunctional Conflict
• Analyzing Factors Contributing Towards Conflict at Workplace
• The Conflict Process

REACTIONS TO CONFLICT AT WORK
• “Situations That Create Competition Among Staff"
• “It’s OK if I Lose”
• “Not Me, Maybe Others”
• “You Take Some I Take Some”
• “Just Tolerate”
• “Avoid At All Cost”

MANAGING CONFLICT SYSTEMATICALLY
• Conflict Resolution Techniques
• Situations and Suitable Strategies
• How To Create Functional Conflict Situation

ATTITUDE VS. DEALING WITH PEOPLE
• Analyzing Various Attitude
• What Is Your Attitude?
• Becoming Proactive

DEALING WITH DIFFERENT PERSONALITIES
• Understanding The Communication Matrix
• Analyze Your Communication Style
• Identify Other’s Style
• Meeting Different Needs Effectively

LISTENING AND SELLING YOUR IDEAS TO OTHERS
• Different Levels of Listening
• The Best Way to Listen
• Strategies to Sell Your Ideas To Management and Others

MANAGING CONFLICT WITH YOUR EQ
• Ideas Not Complaints
• Controlling Your Emotions
• “Responding” Effectively To Conflict

MANAGING OFFICE POLITICS
• Truth About Office Politics
• Using Grapevine Strategically
• Forgiving People Who Are Different From Us

Problem analysis, case study, role play, games and group discussion

Supervisor, Executive, Asst Manager, Engineer, Marketing and Sales Staff, Customer Relations and Service Staff.

RM1,488.00 per participant (Standard Fee)
RM1,288.00 per participant (Early Bird Fee, register by Monday, September 13, 2010)

Group incentive: Register 3 participants from the same organization, the 4^th participant is FREE. (Buy 3 Get 1 Free)

There are 3 methods to register for this training:

1. Kindly click here for online registration. Register Now.
2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-90595116. Click here to download Registration Form (53KB).
3. Call us to register. Tel: +6-03-9059-3116.

Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.