People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

Managing Complaints. It seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today’s jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of “internal” customers (colleagues, employees, bosses, and other departments) it is difficult to satisfy those we commonly view as our “real” customers (those who use our services). Satisfying “internal” customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

People often don’t realize that working hard is not the same as satisfying customers. As a result, people often work hard and are frustrated because customers (internal or external) remain unsatisfied.

As such the main aim of this workshop is concentrating on how to satisfy the needs and wants of customers effectively.

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

Service maxim is that ‘relationships are everything’. Given the increased competitive pressures of the global marketplace and major changes in customer requirements, it is therefore not enough that service professionals to be adept to technical and tactical skills. Emotional intelligence (EI) is the blue chip investment here because it is the core of all relationships.

This workshop will help participants understand emotional intelligence better and recognize the role and importance of emotions, thus enabling them to create a climate that can have influence on customers’ behaviours and subsequently their decisions to further their business relationships with the organization.

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

What is Analytical Skills ? Analytical Skills is :1.The ability to apply logical thinking to the gathering and analyzing of information .2.The ability to visualize, articulate, and solve problems and concepts .3.The ability to make decisions that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn analytical skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced analyst, the Analytical Skills workshop is designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.