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Date: 7 February 2023 (Tuesday) |
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Time: 9:00am to 5:00pm |
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Online Training:- Managing Communication Effectively Through Workable Techniques By Aslini Abdullah |
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To communicate appropriately when approaching different personalities. Different techniques to be utilized based on the situation. When appropriate techniques are used, productivity can be improved. All these can be achieved through motivation, giving and receiving feedback to the respective individuals.
Deter emotional trigger words that may offend an individual instead use objective words and statements that encourage harmony within the team.
Deal with conflicts based on the circumstances, focus on objectives rather than being personal. Be assertive when dealing with situations rather than contemplating and not achieving results.
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Date: 13 & 14 February 2023 (Monday & Tuesday) |
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Time: 9:00am to 5:00pm |
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Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey |
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What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:
1. The ability to apply creative thinking to the gathering and analyzing of information. 2. The ability to look at problems critically 3. The ability to communicate effectively that make sense based on available information. 4. The ability to commit yourself to do an excellent job 5. The ability to co-operate with others and therefore others love to work with you.
Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions? With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.
Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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Date: 15 & 16 February 2023 (Wednesday & Thursday) |
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Time: 9:00am to 5:00pm |
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5S Concept At Workplace By Devindran A/L Raju |
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5S is the name of a workplace organization method that uses a list of five (5) Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities. This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization. Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.
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Date: 20 & 21 February 2023 (Monday & Tuesday) |
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Time: 9:00am to 5:00pm |
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Fundamental of Warehouse/Store Operations & Safety Workshop By Devindran A/L Raju |
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Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget.
Warehouses as an industrial facility evoke the image of a simple operation moving materials around with forklifts, powered hand jacks, conveyors or by hand. As a result, when safety or security fails, warehouse losses can be tremendous varying from liability on stock and penalties to law suits by injured employees and even facility shut-down and business closures. The Warehousing Safety and Security covers in detail the different aspects and requirements of safety and security in the warehouse.
By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and safety. The course will suit both beginners and those who have basic understanding on warehouse/store operation & safety.
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Date: 21 February 2023 (Tuesday) |
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Time: 9:00am to 5:00pm |
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Online Training - 5 Star Customer Service Workshop By Aslini Abdullah |
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In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardised.
Participants who attend this workshop will be coached to become better speakers and listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally through telephone and e-mails.
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Date: 28 February 2023 (Tuesday) |
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Time: 9:00am to 5:00pm |
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Online Training:- Dealing With Complaints Objectively By Aslini Abdullah |
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Dealing with complaints objectively will give an a opportunity to maintain loyal customers
Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.
The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.
Even when customers are wrong or difficult you must respect their perception and treat them with respect.
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Date: 2 & 3 March 2023 (Thursday & Friday) |
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Time: 9:00am to 5:00pm |
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Finance For Non-Finance Managers & Executives By Gerald Peries A/L V. A. Peries |
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Increasingly, all executives, especially those moving into managerial level need to understand and apply financial know-how in their daily work and know how the business’s operation activities are being captured in the financial reports and what can they do to help improve the business performance.
Gaining financial acumen as part of the management skills is very important for anyone wishing to progress up the career path in any organisation, regardless of their current role and responsibilities.
This practical training is designed to provide an introduction to accounting and the basic financial knowledge and skills to help you be a step ahead when it comes to taking on more responsibilities in the future, including financial analysis and management for your company.
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Date: 7 March 2023 (Tuesday) |
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Time: 9:00am to 5:00pm |
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Online Training:- Resolving Conflicts At Work Through Win-Win Strategy By Aslini Abdullah |
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Conflict is not the same as discomfort. The conflict isn’t the problem- it is when conflict is poorly managed is the problem.
Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.
But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships- both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.
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Date: 8 & 9 March 2023 (Wednesday & Thursday) |
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Time: 9:00am to 5:00pm |
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Basic Public Relations (PR) Writing Workshop By Sharveswary (Sharves) Balakrishnan |
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Overview : Writing is an essential skill in any work function. PR Writing is a delicately balanced skill that gives you the ability to strategies your content to be effective and influential for your readers. Common misconception is PR writing is not factual and is developed as we go depending on the announcements that need it.
The truth is PR writing is a continuous process that starts with a good strategy, building the right messages for an annual comms plan and following it through with effective writing that protects and grows your brand/ company image
This workshop is designed to give you a top to bottom view of PR Writing skills but at a very practical level. The workshop is based on the trainer's experience as a PR practitioner and examples provided in the materials are real case studies. This session will give ample opportunities for participants to test out the methods shared during the workshop of the training. |
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Date: 13 & 14 March 2023 (Monday & Tuesday) |
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Time: 9:00am to 5:00pm |
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Multi-Tasking and Time Management Skills By Tee Keng Chai, Casey |
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Do you feel stressed about the number of tasks you need to get done and feel like you can never seem to get on top of things? Has it ever seemed like there aren’t enough hours in the day?
Do you feel that you are lost and don’t know where to go?
In this course we examine what effective time management really means and what each of us has to do to achieve it. We look at the importance of having a clear life vision in order to help us use our time wisely and the specific goals and objectives that will help us actualize this vision.
Participants are introduced to a wide range of time management tools and techniques, they are given time to consider which ones are appropriate for their lifestyle and then practice them in a fun and supportive environment. In the final topic of this course participants, prepare their action plan for long term change and improve productivity.
This Multi-Tasking & Time Management training is designed to help participants develop their skills in time management to achieve more effective results in less time.
One of the most repeated phrases you will hear in offices up and down the country is "we don't have enough time" - to which the response is often "work harder!" - Leading to overtime, stress - and often a poorly done job! Developing techniques to make more intelligent use of time, and to prioritize and effectively manage a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress!
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Date: 14 March 2023 (Tuesday) |
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Time: 9:00am to 5:00pm |
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Online Training:- Managerial Skills For Secretaries By Aslini Abdullah |
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A secretary’s role is to assist management to do the job-in other words help the manager to achieve results. To understand Management is to understand corporate cultures. It is the Art of getting people to work as a team-effectively and harmoniously. Top secretaries who have made the grade into Management have the entry qualifications, the right personality and have usually commanded the respect of their peers and superiors. Secretarial teachers too, must have managerial skills if they are to teach secretaries to handle their jobs effectively.
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Date: 20 & 21 March 2023 (Monday & Tuesday) |
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Time: 9:00am to 5:00pm |
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Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey |
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Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.
This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.
And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.
To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.
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Date: 27 & 28 March 2023 (Monday & Tuesday) |
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Time: 9:00am to 5:00pm |
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Effective Coaching & Mentoring Skills Workshop By Tee Keng Chai, Casey |
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Coaching & Mentoring can deliver dramatic results and drive significant financial impact to the bottom line. Many organizations today utilize coaching to build alignment, accelerate goals, and develop current and future leaders. Corporate coaching is focused on execution and results!
All leaders must have coaching and mentoring skills as an essential element in their leadership toolbox. Leaders who consistently utilize coaching skills have more effective teams, higher morale, and better bottom-line results. Organizations with a coaching culture have high levels of retention of key people, better customer service, and higher productivity.
Employees who have received coaching and mentoring seminar report: - Improved working relationships with peers, direct reports and their manager. - Increased ability to deal with conflict. - Improved performance when dealing with business challenges.
Learning how to be an effective coach is rewarding personally, and creates impact on the company’s bottom line.
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Date: 4 & 5 April 2023 (Tuesday & Wednesday) |
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Time: 9:00am to 5:00pm |
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Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju |
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A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.
Procurement is viewed as a strategic function working to improve the organization's profitability. Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply. In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.
This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area. |
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Date: 12 & 13 April 2023 (Wednesday & Thursday) |
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Time: 9:00am to 5:00pm |
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Bengkel Pengurusan Operasi Gudang & Stor By Devindran A/L Raju |
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Kemudahan Gudang/Stor memainkan peranan yang penting dalam proses rantaian bekalan keseluruhan. Gudang juga di kenali sebagai pusat pengedaran. Perniagaan yang terlibat dalam menyimpan barang-barang fizikal memerlukan satu amalan pengurusan gudang yang berkesan. Amalan itu adalah perlu untuk memastikan produk selamat disampaikan daripada pembekal rangkaian kepada pengguna.
Amalan-amalan tersebut yang mestilah releven, mudah untuk digunakan dan yang paling penting , ia perlu sesuai dengan anggaran kos syarikat. Dengan mengambil kira bahawa gudang boleh menjadi pelaburan modal terbesar syarikat dan juga tempat menunggu sebelum produk sampai pelanggan.
Pengurusan Gudang dengan baik dan terancang menawarkan pelbagai kelebihan dalam usaha untuk kekal berdaya saing . Dengan mengambil langkah-langkah yang perlu untuk dari awal hingga akhir, hasilnya akan menjadi sebuah kemudahan yang beroperasi dengan cekap, menggunakan ruang secara berkesan , mengekalkan kawalan kos dan pada akhirnya, mencapai matlamat utama jangkaan organisasi. |
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