|  |  | 
Home
Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Tee Keng Chai, Casey
Date: 13 & 14 July 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 20 & 21 July 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Management & Leadership Skills for Supervisors & Managers Workshop By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 20 & 21 July 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Credit Control Management Workshop By Danny Lim Tou Kenn
All executives, especially those with finance and credit control department need to understand and apply financial know-how in their daily work and know how the business’s financial data are being captured in the financial reports and how can they analyse financial performance of the business as well as their customers.

This 2-day practical workshop is designed to provide an introduction to accounting and the basic financial knowledge and skills that can help you be a step ahead when it comes to taking on more responsibilities in the future, in particular on implementing effective credit control management strategies.
 Register Now Find Out More 
Devindran A/L Raju
Date: 20 & 21 July 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju
A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision. 

Procurement is viewed as a strategic function working to improve the organization's profitability.  Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply.  In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts. 

This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 20 & 21 July 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Aslini Abdullah
Date: 21 & 22 July 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Effective Communication & Interpersonal Skills Workshop By Aslini Abdullah
Communication and Interpersonal Skills are what we use when we communicate and deal with other people face-to-face. Everything we say and do to another person will have an effect on them, even though we often don not realise it. Our Interpersonal Skills can either help or hinder our relationships with other people.

When we communicate with another person we have no choice but to make impression on each other. When we make the impression we want our Interpersonal Skills is high.

To be successful in terms of Interpersonal Skills we need to create and maintain good relationships with people, both at work and socially. Knowing how to handle difficult situations and people will improve our personal effectiveness.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 22 & 23 July 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Sales Management , Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 22 & 23 July 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Human Resources (HR) Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Pagadala Cyril Papiah

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

 Register Now Find Out More 
Devindran A/L Raju
Date: 27 & 28 July 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Kaizen: The Culture of Continuous Improvement By Devindran A/L Raju
Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace. Every business strives for continuous improvement in order to satisfy customer demand and maintain competitiveness. Whilst some initiatives may bring about some instant success, momentum can soon be lost if the continuous improvement activities are not embedded within the organisation and its culture.

This course shows you one method of bringing about permanent productive change within your business This two day Kaizen training course focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created to bring about sustainable improvement.
 Register Now Find Out More 
Aslini Abdullah
Date: 4 & 5 August 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Working Smarter To Increase Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 5 & 6 August 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Income Tax MTD/PCB Calculations + EPF & SOCSO Contributions & Claims (Latest Updates) By Pagadala Cyril Papiah
The EPF Act 1991 is a retirement scheme for employees. The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO. Both schemes have benefits for employees and there are rules on how to avail of them.

The Monthly Tax Deduction (MTD) scheme is a compulsory pay-as-you-earn (PAYE) scheme whereby employers are required to deduct employees’ tax on a monthly basis using the schedule, formula, approved vendor software or e-calculator methods.    
     
This workshop describes the wages / remuneration for which there should be deduction and contribution for SOCSO, EPF and MTD; and also describes the benefits under SOCSO and EPF. Other employee tax issues are also discussed.

It also demonstrates how the MTD is computed using the manual formula method so that the participant is able to explain to other employees the process; and answer the golden question: ‘why does MTD vary from month to month?’.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 10 & 11 August 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Mastering The 10 Qualities of High Emotionally Intelligent People By Tee Keng Chai, Casey
If emotional intelligence (EQ) sounds like an oxymoron to you, that’s understandable. We tend to think of our emotions and our intelligence as two separate things. But put them together as emotional intelligence, and it’s essentially a different way to be smart because it’s “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically” according to the dictionary definition. The term was made popular by psychologist Daniel Goleman in his book Emotional Intelligence: Why It Can Matter More Than IQ, in which he redefines what it is to be smart. In the book, Goleman lays out five components of emotional intelligence.

A common question that is often asked about Emotional Intelligence is …. “Can EQ be learned?”   We have all experienced or have met people that seem to be naturally gifted at controlling or recognizing their emotions.  These individuals seem to understand how to put others in a comfortable place, or get them engaged, or even to give another person whatever it is that they need at that time.

The good news is that while some people have EQ as a natural talent, for those that don’t, EQ skills can be learned.  There has been some clear and focused research that supports this fact. People can learn how to interact more effectively at work and increase their emotional intelligence. To make this happen, an individual needs to be personally motivated to do this.  Individuals need to first have a handle of where they are starting from (assessment) and then understand which of the five components of EQ need the greatest attention.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 10 & 11 August 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Handling Full Set Of Accounts Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 10 & 11 August 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Aslini Abdullah
Date: 11 & 12 August 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
SUPER Administrator Workshop: Managing Deadlines, Last Minute Job, Demanding Requests & Administrative Crisis By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
 Register Now Find Out More 
Devindran A/L Raju
Date: 12 & 13 August 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Strategic Procurement & Inventory Management Workshop By Devindran A/L Raju
Procurement and inventory management form the interfaces in today’s supply chains of industrial goods. As the global division of work is still increasing in all industries in order to improve speed, process integration and customer satisfaction there is a growing need for a modern sourcing system. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision. Procurement is viewed as a strategic function working to improve the organization's Profitability.  

Inventories constitute a significant portion of most firms’ assets. Hence, effective and efficient management of inventories is one of the most vital functions for a successful organisation. Effective Inventory Management can be the watershed for their success or demise in these times. This course is suitable for staff of all grades that require knowledge and skills in operation or management of procurement & Inventory. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 17 & 18 August 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Essential English Speaking Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 17 & 18 August 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Company Cash Flow & Cost Saving Workshop By Danny Lim Tou Kenn
CASH is the lifeblood of your business. Without it, your business will be game over. In fact, running out of cash is the no. 1 reason for most business failure, especially for SMEs. Despite this, many business owners often do not spend much time to understand the in and out of cash.  However, during economic crisis period, managing your financial cash flow health become important and critical because it determines your company’s survival. 

So, to help you to tighten up your cash management in these unpredictable times, we will guide you with a powerful yet easy to learn cash flow forecasting template to evaluate your cash position over the next six (6) months based on different scenarios of your forecasted sales revenue.

Next, you will learn the key steps to do strategic cost reduction, how to cut costs carefully and effectively and ultimately to improve your business profitability and be ready for further business growth.

Gaining the relevant financial and cash management knowledge as part of the management skills will help you to be a step ahead when it comes to taking on more responsibilities and progress up the career path in any organisation.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 17 & 18 August 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 27 & 28 August 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Master The Management, Leadership & Team Development Skills Workshop By Tee Keng Chai, Casey
Investing in the next generation of professionals such as engineers , IT staff , accounting professional  and many others technical staff are critical to sustain competitive advantage through the downturn and achieve corporate growth over the long term. This workshop equips technical professionals with the practical managerial skills, leadership styles, decision-making and execution skills they need to excel as multifaceted leaders. Participants emerge well equipped to take on greater cross-functional responsibilities and ultimately drive performance throughout the organization.
 Register Now Find Out More 
Sri Devi Panchacharam
Date: 27 & 28 August 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Multi-Tasking Skills for Managing Daily Work Challenges By Sri Devi Panchacharam
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly.  Real life takes over and we no longer ‘have time’ to manage our time!  Yet it is at times like this that excellent multi-tasking skills are needed the most.

Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.

It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
 Register Now Find Out More 
Sri Devi Panchacharam
Date: 1 & 2 September 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Administrative & Office Management Skills Workshop By Sri Devi Panchacharam
Very often, executive secretaries, administrators & clerical personnel are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the day to day operations and tasks of the company’s top leadership. 

Most of their days incorporate tasks which are ad hoc; but this training will mould them to understand that there are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average executive secretaries / administrative personnel would get rattled at the slightest challenge in life is poor mental conditioning. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with negativity, any amount of relaxation activities will not bear fruit. Hence, the crux of this training is to empower secretaries and administrators to realise that the rejuvenation happens from within. Clear thoughts leads to a focused mind, which operates at its optimum. 

This workshop serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of dealing with people, telephone etiquette, time management and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star clerical / administrative personnel.
 Register Now Find Out More 
Sri Devi Panchacharam
Date: 3 & 4 September 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Leadership Empowerment For Productivity Workshop By Sri Devi Panchacharam
High-performing and contemporary organisations in Malaysia and worldwide know that a company is only as good as its leaders. Organisations go through various stages of change, and such development in terms of skills and knowledge is also expected from their team of employees. Gaps in the experience, knowledge, attitudes, skills, aspirations and behaviours create a need of outstanding personal and team leadership skills in the newly promoted as well as seasoned executives. 

Employees will not likely stretch to their full potential without dedicated leadership that inspires, energises and facilitates them to reach greater heights. Unlike conventional training, the focus of this workshop is on developing leadership skill sets, and not purely on the theoretical aspects of the subject. In today’s corporate world, the primary differentiation between an average leader and an excellent leader is leadership through well-programmed language, and that is the magnificence of this leadership workshop.  

Participants who attend this workshop will be coached to become better leaders by using several effective techniques. These skills, once mastered, is an effective tool which helps organisations increase the quality of leaders and creates solid professional relationships.
 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 3 & 4 September 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
HR Planning, Recruitment & Employee Retention Workshop By Pagadala Cyril Papiah
The workshop focuses on the areas of HR planning which involves planning for the right number and quality of employees, developing and writing effective job descriptions and specifications, designing self-selecting job advertisements, designing simple employment tests, preparing questions for interviews, carrying out the interview, evaluating responses, and selecting the right employees in a comprehensive way.   

Participants will take part in a roleplay on the interview proceedings, evaluation of the interview and selection 
 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 7 & 8 September 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Aslini Abdullah
Date: 8 & 9 September 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

 Register Now Find Out More 
Devindran A/L Raju
Date: 9 & 10 September 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju
Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. 

These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation. 

This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 14 & 15 September 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Decision Making & Root Cause Analysis Workshop By Tee Keng Chai, Casey

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 14 & 15 September 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Accounting Skills For NON-Accountants Workshop By Danny Lim Tou Kenn
Increasingly, all executives, especially those moving into managerial level need to understand and apply financial know-how in their daily work and know how the business’s operation activities are being captured in the financial reports and what can they do to help improve the business performance.

Gaining financial acumen as part of the management skills is very important for anyone wishing to progress up the career path in any organisation, regardless of their current role and responsibilities.

This 2-day practical workshop is designed to provide an introduction to accounting and the basic financial knowledge and skills to help you be a step ahead when it comes to taking on more responsibilities in the future, including financial management for your department.

 Register Now Find Out More 
Aslini Abdullah
Date: 14 & 15 September 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 21 & 22 September 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Productivity, Personal Leadership & Inner Mastery Workshop By Tee Keng Chai, Casey
We’ve seen many leaders and individuals suddenly scramble or feel distressed when faced with an unexpected turn of events or unwanted outcome, whether they work in the corporate sectors , run a family business or lead a department or company. They also begin to struggle in their personal relationships and are more reactive in their decision making when it comes to challenging life and business circumstances.

These are usually the tell-tale signs that these individuals haven’t yet started on a journey of inner mastery.

What Is Personal Leadership?
Personal Leadership involve developing the confidence and strength to set realistic goals and fulfil your potential. Everyone has strengths and weaknesses and a range of skills that are used in everyday situations, but all too often people remain unaware of, or undervalue, their true abilities.

Self-empowerment workshop is fast becoming a popular approach for many organisations to improve professional and team effectiveness as well as organisational productivity. Self Leadership help develop key capabilities in excellent leadership: Clarity, Focus, Creativity and Compassion. Team Leaders excel further when they could integrate mindfulness, self-awareness and social awareness with effective techniques of management and mentorship. 

In developing self-leadership, participants will realise they how can create the space for growth and empowerment, both for themselves and others in the organisation, leading to positive work performance, more cohesive teams and higher productivity.

What Is Inner Mastery?
Mastery is defined as the comprehensive knowledge or skill in a particular subject or activity. Simply stated, mastery learning is a process where a learner masters a topic or concept before advancing to the next level of proficiency.

According to Dr. Richard Moss in The Mandala of Being, humans experience four holding environments: the womb, post-birth, leaving home and "the present moment." Experiences from the preceding holding zone are carried forward to the next, and all decisions, actions and reflections are therefore informed by the past. We embark on a journey and then change jobs, start different businesses, learn different subjects/skills and change values, as per the current environment. We do all of this without really achieving mastery in one before moving on to the next.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 21 & 22 September 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 23 & 24 September 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Cash Flow Management For Accounts Executive & Officer Workshop By Gerald Peries A/L V. A. Peries
In today’s diverse and ever changing business environment, it is crucial for Accounts executives & officers to understand and appreciate the importance of cash flow management.

This will enable these personnel to:-
• Evaluate the current cash flow situation of the organization and advice management
• Manage the organisation’s cash flow effectively to ensure its continued financial health.
• Understanding their role and contribution in maintaining a healthy cash flow for their organisation.
• Learn effective techniques to monitor and manage working capital
• Predict future cash flow problems by participating in the budgeting process
• Effectively plan for business expansion through the application of proven capital budgeting techniques.
• Participate in the long-term cash flow planning to meet company’s objective.
• Analyse the past cash flow management of the organization by presenting and analysing the cash flow statement.

Acquisition of these skills would also enable these personnel to manage the cash flow of the organization more effectively and to better contribute towards the financial health of the organisation.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 5 & 6 October 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Professional Techniques To Upsell , Generate Leads & Value Creation for Sales Executives Workshop By Tee Keng Chai, Casey
The intensive workshop is an international sales training workshop aims to improve sales team competency in selling and closing deals. It means to use the power of Persuasion, Communication Skills and Selling System to achieve personal and organizational goals.

This workshop will coach the participants to apply the right and most effective selling skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.

The purpose of this workshop is to turn sales executives to become excellent sales stars. Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the right techniques to achieve their sales target.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 7 & 8 October 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 12 & 13 October 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

 Register Now Find Out More 
Aslini Abdullah
Date: 13 & 14 October 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Today's Secretary In Management Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 14 & 15 October 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Pagadala Cyril Papiah

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 19 & 20 October 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Mastering The Art Of Powerful Presentation Skills By Tee Keng Chai, Casey

This workshop is designed to train those who need to present to others in terms of knowledge, information and skills. Participants will learn practical and effective steps right from the preparation to the final delivery of the presentation. Over and above equipping the presenters with techniques , this course also aims to teach participants the keys to making presentation interesting , more fun and exciting.

 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 19 & 20 October 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Financial Analysis & Credit Control Management Strategies Workshop By Danny Lim Tou Kenn
All level of managers and executives, especially those with finance and credit control department need to understand and apply financial know-how in their daily work and know how the business’s financial data are being captured in the financial statements and how can they analyse financial performance of the business as well as their customers and potential business to be acquired.

This 2-day practical workshop is designed to provide an introduction to accounting and the financial knowledge and skills that can help you be a step ahead when it comes to taking on more responsibilities in the future, in particular on implementing effective financial analysis and credit control management strategies.
 Register Now Find Out More 
Aslini Abdullah
Date: 20 & 21 October 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Turning Difficult Customers Into Great Supportive Customers Workshop By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 21 & 22 October 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 22 & 23 October 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Finance For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and volatile business environment, it is crucial for all non-finance managers to develop and sharpen their financial skills.

It is crucial for them  to understand  and speak the language of finance and accounting  in order to achieve their goals, objectives and bottom-line results.

In this non-technical, real-world-oriented training, you will gain the finance and accounting knowledge that you need to plan budgets, analyse financial statements, justify requests for resource allocation,  evaluate and make recommendation for capital expenditure and spot any problems in your business organisation  before they get out of  hand.   

You will  improve  your understanding of the practical financial concepts and skills that is needed  to help you  to make better management decisions.  This comprehensive two-day programme  shows you how to become more competent in the areas of finance and accounting which is so critical to your and your organisation’s success.  

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 26 & 27 October 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Developing Business Acumen To Grow & Sustain The Business Profitability Workshop By Tee Keng Chai, Casey
95% of employees do not understand their company's strategy.

While most people understand their job, study after study demonstrates that the majority of Malaysian employees don’t understand the business of their business. And CEOs desperately need them to.

Business acumen is the key to any successful learning and development initiative– without it, individuals will struggle to make a meaningful impact on business results.

Employees must understand how they impact the bottom-line.

Our customized Building Business Acumen course will help any professional, from any industry, gain a satellite view of their business, improve their track record of success, align decisions to corporate strategy, fix present problems and prevent new ones, break down communication barriers, take advantage of opportunities to grow, and much more.

The job of developing business leaders is never really finished. If business acumen isn’t part of the curriculum, the job never really got started. 

Organizations that build their training initiatives on top of a business-savvy culture have an invaluable edge.

So whether you need to get your business acumen initiative started, or have already started, but need better results – our team will be happy to answer your questions and help you determine which program works best for you and your organization.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 2 & 3 November 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Enhancing Analytical Skills At Work By Tee Keng Chai, Casey

What is Analytical Skills ? Analytical Skills is :1.The ability to apply logical thinking to the gathering and analyzing of information .2.The ability to visualize, articulate, and solve problems and concepts .3.The ability to make decisions that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn analytical skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced analyst, the Analytical Skills workshop is designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 9 & 10 November 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 9 & 10 November 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Budgeting & Cost Control Workshop By Gerald Peries A/L V. A. Peries
In today’s competitive and uncertain business environment, an organisation’s control of cost, pricing strategy and budgeting can be a critical factor that can make the difference between success and failure.

Organisations that can have better control of their cost would have a clear competitive advantage, therefore accurate and timely cost information and proper budgeting techniques can go a long way in helping these organisations become successful.

All organizations would like to grow by taking on good projects. Proper project selection techniques would ensure that only the right projects are selected, thus positively contributing towards the overall profitability of the organization.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 9 & 10 November 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Management & Leadership Skills for Supervisors & Managers Workshop By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

 Register Now Find Out More 
Aslini Abdullah
Date: 10 & 11 November 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Managing Complaints: The Professional Way Workshop By Aslini Abdullah
Managing complaints, it seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today's jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of "internal" customers, it is difficult to satisfy those we commonly view as our "real" customers. Satisfying "internal" customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 11 & 12 November 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Effective Human Resources Management Workshop By Pagadala Cyril Papiah
Organizations need employees to achieve organization's goals. To be effective they need to be motivated with the right Human Resources Management (HRM) Systems. This workshop seeks to empower the manager with the necessary knowledge and skills to do just that .

The workshop focuses on the core aspects of HRM functions in an organization.

The core topics covered are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; grievances, discipline, termination.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 16 & 17 November 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Effective Communication Skills With NLP Workshop By Tee Keng Chai, Casey
The purpose of this workshop is to impart the necessary NLP communication; influencing and interpersonal skills to the staff as well as any stakeholders who need to use them. Emphasis will be given to train the participants on the NLP methods and techniques in providing excellent communication and persuasive skills to increase effectiveness. They will also learn professional NLP methods to deal with difficult and challenging situation.
 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 16 & 17 November 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Enhancing Bookkeeping Skills Workshop By Danny Lim Tou Kenn
Nowadays, most executives from various departments across the company begin to realize that financial “number” connect each of them in every aspect of their daily job functions. By knowing the application of bookkeeping and accounting basics in their daily work, how the daily operation results are being captured in the financial reports to assist them to make better business decision will give them an edge as compared to those who don’t.

This 2-day practical workshop is aimed to provide an introduction to bookkeeping and its basic principles so as to help you to be a step ahead when it comes to taking on more responsibilities in your job that come with better career advancement opportunity.
 Register Now Find Out More 
Aslini Abdullah
Date: 17 & 18 November 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve & Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 23 & 24 November 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Strengthening Your People Management Skills in the Workplace By Tee Keng Chai, Casey
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.

Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate. 

Strengthening Your People Management Skills in the Workplace is an intensive new workshop that provides you with ways to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success!

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 25 & 26 November 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 1 & 2 December 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Motivation & Emotional Intelligence (EQ) For Xtra-Ordinary Performance By Tee Keng Chai, Casey
Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic.

Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article “Emotional Intelligence,” they defined emotional intelligence as, “the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990).

Salovey and Mayer proposed a model that identified four different factors of emotional intelligence: the perception of emotion, the ability reason using emotions, the ability to understand emotion, and the ability to manage emotions.

According to Salovey and Mayer, the four branches of their model are, "arranged from more basic psychological processes to higher, more psychologically integrated processes. For example, the lowest level branch concerns the (relatively) simple abilities of perceiving and expressing emotion. In contrast, the highest level branch concerns the conscious, reflective regulation of emotion" (1997).

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 2 & 3 December 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 3 & 4 December 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Accounting Skills For Accounts Clerks & Assistants Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc.  As a result, they are often very focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.

An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 7 & 8 December 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 7 & 8 December 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

 Register Now Find Out More 
Aslini Abdullah
Date: 8 & 9 December 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
How Administrator Manage The Office Professionally Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 14 & 15 December 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Credit Control Management Workshop By Danny Lim Tou Kenn
All executives, especially those with finance and credit control department need to understand and apply financial know-how in their daily work and know how the business’s financial data are being captured in the financial reports and how can they analyse financial performance of the business as well as their customers.

This 2-day practical workshop is designed to provide an introduction to accounting and the basic financial knowledge and skills that can help you be a step ahead when it comes to taking on more responsibilities in the future, in particular on implementing effective credit control management strategies.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 14 & 15 December 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Tee Keng Chai, Casey

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

 Register Now Find Out More 
Aslini Abdullah
Date: 15 & 16 December 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
SIX-STEP Cycle To Nurture Effective Employees Workshop By Aslini Abdullah
Much of our success as a manager or supervisor will depend on the quality of the people whose work you are responsible. It is true that most of us inherit a ready-made team when we first take on a managerial role, sooner or later vacancies arise and you get the chance to appoint people of your own choosing. Besides which, you can expect to influence the morale and productivity of your team by the way you set about understanding their strengths and weaknesses, developing their competences, improving people’s jobs, counseling them, appraising their work, encouraging their efforts, ensuring equal opportunities and where necessary applying disciplinary procedures.
 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 16 & 17 December 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 21 & 22 December 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
The Consultative Selling Skills Workshop By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More