A high performance manager is one who is both effective and efficient in getting things done with and through others. It is essential that a combination of competencies such as personal competence, Interpersonal Competence and work competence entails both effectiveness in goal attainment and efficiency in resource utilization.

As such the core competencies under the personal competence cluster are achievement orientation, high self- esteem, integrity assertiveness and self-objectivity.

Interpersonal competence is the ability to communicate effectively with, understand, and motivate people towards attaining organizational goals. The key interpersonal skills are being inspiring, good communication skills, developing others/ supportive, fostering teamwork, getting along well with people and managing conflict constructively, and networking.

As for work competence it is an integral cluster of superior performance. To produce quality products and service which facilitate the attainment of organisational goals, managers need to have particular work-related competencies. They should be technically competent; capable of establishing goals; formulating action plans; allocating resources optimally; and making logical and timely decisions. The crucial work-related competencies are technical expertise, planning and organizing skills, problem-solving and decision-making skills.

Finally to attain peak performance at the workplace, managers must learn how to do the right things right with and through other people.

• Identify their roles and functions and prepare them for greater responsibilities
• Uncover employee’s hidden motivation in order to inspire them from improved performance
• Utilize techniques in chairing meetings effectively
• Gain the commitment and cooperation of his team to achieve agreed objectives
• Instill team spirit and greater cooperation through an agreement of teamwork and synergy

Roles and Functions of Managers
• The Linking Pin
• The Manager’s role in the Management Hierarchy
• The Manager in Organizational Relationship
• The Manager’s Transition Dilemma
• An Executive’s Guide for success or failure
• Developing managerial Abilities

Managerial Planning
• Planning activities and goal- setting
• Programming
• Staffing
• Setting standards and targets

Corporate Team Working for win-win Results
• Learning to participate in setting team goals and targets
• The importance of coordination and cooperation in Achieving Team Results
• Developing and Maintaining Positive Team –working spirit for harmony and Motivation
• Success Agreement system for team sustainability

The elements of a dynamic team
• The critical elements

Building a dynamic team
• Phases of Team development

Phase 1: Driving toward a mission
• Mapping out team’s mission statement
• Charting your team’s goals and priorities
• Developing guidelines in the team

Phase 2: Striving for team effectiveness
• Clarify team members’ roles and responsibilities
• Identify roadblocks

Phase 3: Thriving on teamwork
• Promote peer feedback
• Commit to conflict resolution
• Collaborate for creativity
• Deal with decision making

Phase 4: Arriving at peak performance
• Tips on reaching at the top
• Ways of sustaining motivation as a team

Motivation Techniques that work
• Understanding the importance of motivation
• The Motivation Process
• Basic Theory of Motivation
• Methods of Motivating self & others

The need for motivating
• Signs of low morale
• Reacting negatively
• Sins of performing poorly
• Misunderstanding motivation

Understanding basic needs
• The driving forces
• Motivating effects

Designing the work
• Doing something worthwhile
• Creating the right conditions
• Providing satisfaction

Inspiring performance
• Ensuring competence
• Accommodating individual needs
• Providing incentives
• Praising positively

Maintaining motivation
• Keeping people informed
• Maintaining performance
• Performance review
• Controlling influences
• Improving surroundings

Attitude towards motivating
• Having a positive outlook
• Showing interest
• Behaving consistently
• Keeping up the good work

How To Hold Productive Meetings
• Conducting effective meetings
• Benefits of having meetings
• Reasons meetings fail
• Preparation required before conducting a meeting
• Steps in chairing meetings effectively
• Common problems in a meeting
• Characters at meetings
• Checklist on productive meetings

Apart from lectures the following will be incorporated:
• Group discussion
• Role plays
• Self-assessment exercises
• Games and activities in relation to the topic discussed

Managers / Supervisors Level

RM1,488.00 per participant (Standard Fee)
RM1,288.00 per participant (Early Bird Fee, register by Monday, October 11, 2010)

Group incentive: Register 3 participants from the same organization, the 4^th participant is FREE. (Buy 3 Get 1 Free)

There are 3 methods to register for this training:

1. Kindly click here for online registration. Register Now.
2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-90595116. Click here to download Registration Form (53KB).
3. Call us to register. Tel: +6-03-9059-3116.

Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.