This workshop aims to increase participants’ awareness on their interpersonal communication styles and overcome communication challenges in order to create positive exchanges and manage workplace diversities for enhanced collaboration.
At the end of the workshop, participants will be able to:
• Possess an understanding of themselves for better self-management
• Create a working space without any communication barriers
• Strategically apply a communication system to establish trusting and productive relationships at work
• Connect better in an increasingly diverse work settings
• Productively manage conflict
• Give and receive feedback in a positive way
Module 1: Understanding Interpersonal Communication
• Communication concept and its purpose
• Why effective interpersonal communication matters
• Key principles to effective interpersonal communication
Module 2: Perception in Communication
• Understanding perception and its importance
• Drivers of perception
• Impact of perception to interpersonal communication success
Module 3: Your Interpersonal Conduct
• The four approaches to speaking
• Why you interact the way you do
• The role of emotion in communication outcome
Module 4: Developing Communication Knowledge
• Delivering appropriate communication behaviours
• Exercising the inquiry skill
• Putting active listening to work
Module 5: Managing Relationships @ Work
• Fundamental principles of human relations
• The power of trust
• Dealing with different interpersonal styles
• Overcoming diversities at work
• Handling challenging personalities
Module 6: Giving and Getting Feedback
• Types of feedback
• Steps in giving constructive feedback
• Ways to deal with criticism
Module 7: Resolving Conflict
• Recognize causes of conflict
• Dealing with emotionally charged situations
• Problem-solving for a win-win outcome
• Ways to disagree and keep rapport
Putting It All Together
Self-assessments, role-plays, exercises, audio visuals, interactive lectures, group discussion, activities
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is SBL Claimable *Subject to PSMB conditions.

We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)