At the end of the workshop, participants will be able to:

• Possess an understanding of themselves for better self-management
• Create a working space without any communication barriers
• Strategically apply a communication system to establish trusting and productive relationships at work
• Connect better in an increasingly diverse work settings
• Productively manage conflict
• Give and receive feedback in a positive way

Module 1: Understanding Interpersonal Communication
• Communication concept and its purpose
• Why effective interpersonal communication matters
• Key principles to effective interpersonal communication

Module 2: Perception in Communication
• Understanding perception and its importance
• Drivers of perception
• Impact of perception to interpersonal communication success

Module 3: Your Interpersonal Conduct
• The four approaches to speaking
• Why you interact the way you do
• The role of emotion in communication outcome

Module 4: Developing Communication Knowledge
• Delivering appropriate communication behaviours
• Exercising the inquiry skill
• Putting active listening to work

Module 5: Managing Relationships @ Work
• Fundamental principles of human relations
• The power of trust
• Dealing with different interpersonal styles
• Overcoming diversities at work
• Handling challenging personalities

Module 6: Giving and Getting Feedback
• Types of feedback
• Steps in giving constructive feedback
• Ways to deal with criticism

Module 7: Resolving Conflict
• Recognize causes of conflict
• Dealing with emotionally charged situations
• Problem-solving for a win-win outcome
• Ways to disagree and keep rapport

Putting It All Together

1. Kindly click here for online registration. Register Now.
2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
3. Call us to register. Tel: +6-03-6270-9883.