Effective Communication & Interpersonal Skills Workshop by Aslini Abdullah
Date: 2 & 3 March 2021 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Introduction:
Communication and Interpersonal Skills are what we use when we communicate and deal with other people face-to-face. Everything we say and do to another person will have an effect on them, even though we often don not realise it. Our Interpersonal Skills can either help or hinder our relationships with other people.

When we communicate with another person we have no choice but to make impression on each other. When we make the impression we want our Interpersonal Skills is high.

To be successful in terms of Interpersonal Skills we need to create and maintain good relationships with people, both at work and socially. Knowing how to handle difficult situations and people will improve our personal effectiveness.

Objectives:
At the end of the workshop participants will be able to:

•Define what is meant by communication
•Describe barriers to effective communication
•Suggest ways in which communication can be made more effective
•Speak assertively in order their points across
•Identify ways of giving and receiving feedback effectively  

Program Content:
The process of communication
Barriers to communication
Methods of communication at work

Relating and communicating
A positive attitude towards communicating
Relating in an open and healthy way
Exhibiting warmth
Reaching out
Caring and concern
Creating a safe accepting climate

Questioning Techniques
Asking the right questions
Open-ended and closed ended questions

Developing an assertive style
Difference between aggressive, assertive and passive
First rule of assertiveness
Assertive responses
Rights and responsibilities
Workable compromise

Giving and receiving feedback
What is Johari window?
Develop ways of giving constructive feedback
Receiving feedback objectively

Listening Techniques
Objectives in listening
Some Do’s and Don’t of Listening
Clarifying, Restatement, Neutral
Reflective, Summarizing
Empathy

Methodology:
An interactive and practical approach incorporating individual assessment exercise, group discussions and presentations, role-plays, simulation games and lectures.
Who Must Attend:
All Executive & NON Executive Staffs
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 22 February 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)