Mastering The 10 Qualities of High Emotionally Intelligent People by Tee Keng Chai, Casey
Date: 29 & 30 March 2021 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Introduction:
If emotional intelligence (EQ) sounds like an oxymoron to you, that’s understandable. We tend to think of our emotions and our intelligence as two separate things. But put them together as emotional intelligence, and it’s essentially a different way to be smart because it’s “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically” according to the dictionary definition. The term was made popular by psychologist Daniel Goleman in his book Emotional Intelligence: Why It Can Matter More Than IQ, in which he redefines what it is to be smart. In the book, Goleman lays out five components of emotional intelligence.

A common question that is often asked about Emotional Intelligence is …. “Can EQ be learned?”   We have all experienced or have met people that seem to be naturally gifted at controlling or recognizing their emotions.  These individuals seem to understand how to put others in a comfortable place, or get them engaged, or even to give another person whatever it is that they need at that time.

The good news is that while some people have EQ as a natural talent, for those that don’t, EQ skills can be learned.  There has been some clear and focused research that supports this fact. People can learn how to interact more effectively at work and increase their emotional intelligence. To make this happen, an individual needs to be personally motivated to do this.  Individuals need to first have a handle of where they are starting from (assessment) and then understand which of the five components of EQ need the greatest attention.

Objectives:
At the end of the training, participants will be able to master the 5 core skills of high EQ people :

1.Self-awareness
When we’re self-aware, we know our strengths and weaknesses, as well as how we react to situations and people. 

2.Self-regulation
Because they are self-aware, emotionally intelligent people can regulate their emotions and keep them in check as necessary. 

3.Motivation
People with high emotional intelligence tend to be highly motivated as well, which makes them more resilient and optimistic. 

4.Empathy
People with empathy and compassion are simply better at connecting with other people. 

5.Social Skills
The social skills of emotionally intelligent people show they genuinely care for and respect others and they get along well with them. 

Program Content:
Module 1 — SELF AWARENESS
Those with high EQ are able to recognize emotions in the moment. One of the keys to developing EQ is being aware of feelings, evaluating those feelings and then managing them. Rather than letting emotions take over, you are able to take a step back and understand what is happening.
- Know your emotional strength and weakness
- Evaluate your emotional capability 
- What is “Amygdala Hijack”
- What causes “Amygdala Hijack”
- What is “Emotional Response

Module 2 — SELF REGULATION
Everyone knows that emotions come quickly and with force. It's rare that you have control over when we are hit by an emotional wave. Even the slightest thing can trigger something deep within you.
However, if you have a high EQ, you can control how long that negative experience lasts. This can be done through using various techniques (breathing, taking a walk, thinking positively, etc.) to minimize or effectively address negative emotions that may be plaguing you.
- Identify your “trigger”
- Understand your “emotional wave”
- Strategy to regulate

Module 3 — MOTIVATION
It's very difficult to be motivated if you always have a negative attitude. Those who are full of negativity don't often achieve their goals. Those with a high EQ are able to move toward a consistently positive attitude by thinking more positively and being aware of negative thoughts. Reframing these negative thoughts allows you to be positive and thus move toward your goals.
- You decide on “positive” or “negative” attitude
- How to remove “negative mindset”
- How to stay agile and resilient

Module 4 — EMPATHY
Empathy is the ability to recognize how others are feeling. This is essential for functioning well in society and excelling in your career. A person without empathy will end up regularly insulting and offending people, while a person with a high EQ will be able to understand what a person is feeling and then treat them accordingly.
- Understand the power of empathy 
- Understand how poor empathy is draining your “emotional bank” 
- How to develop your empathy skills

Module 5 — SOCIAL SKILLS
The characteristic of high EQ is having and developing excellent interpersonal skills. It used to be that access to the greatest amount of information would allow you to succeed, but now that everyone has immediate access to knowledge, people skills are more important than ever. Those with a high EQ are able to wisely and skillfully navigate the various relationships that fill their lives.
- Mastering the 3 C: Conversation -Communication-Collaboration
- Master the power of Listening Skills
- How to give feedback

Module 6 ----CONFLICT MANAGEMENT SKILLS
Managing conflict successfully will allow you to manage difficult situation effectively . High EQ people know how to resolve conflict and move on and collaborate with others .
- What is conflict
- Why there is conflict
- The different styles in managing conflict

Module 7----ANGER MANAGEMENT SKILLS
We live in a very stressful and challenging world . Sometimes we may not be able to manage our anger well and we allow anger to destroy relationship and harmony in the workplace .
High EQ people has the skills to be patient and assertive but not abusive and out of control of their negative emotion.
- The root causes of anger
- Why anger is the destroyer of your Positive Emotion
- How to manage anger

Module 8----ADAPTABILITY
High EQ people tend to adapt and not demand his /her way in order to achieve either personal or corporate objectives . Your ability to adapt will help you to become flexible , more understanding and versatile in solving a challenging issue. 
- What is “ Adaptive Emotion”
- How to improve your “adaptability”
- How to become a versatile person

Module 9----POSITIVE OUTLOOK
High EQ people see the good in people ,situations and events .This builds resilience and create opportunity .
- Developing positive outlook
- How to increase your “Emotional Positive Index”

Module 10--- LEADERSHIP & INFLUENCE
You have the initiative to lead and gather support from others with relative ease . You can create a group that is engaged , mobilized and ready to execute the task at hand.
- What is leadership 
- How to improve your leadership 
- Strategy to enhance your “Emotional Influence”

Methodology:
This training is interactive with role play, presentation, case study and games.
Who Must Attend:
This training is suitable for executives, supervisor, managers, team lead from all departments who would like to become more effective in dealing with people and emotion.
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 22 March 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)