Improve Business Writing Skills With Confidence Workshop by Chin Siow Fong, Cerene
Date: 26 & 27 July 2021 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

- Learn the principles of effective writing and their integrative functions
- Identify what elements should be present in business correspondence
- Learn how to organize ideas and structure them to enhance understanding
- Develop an effective style in written message to inspire the reader to produce the desired result
- Gain "hands on" writing experience to enhance writing confidence at work
- Strengthen written language skills
- Implement refreshing change to business writing and maintain professionalism
- Make writing task interesting and simple.

Program Content:

Module 1: Understanding the Communication Process
- The different modes of communication
- The purpose of communication
- The barriers of communication and how to overcome them

Module 2: Principles of Effective Business Writing
- The essential elements of good writing
- The 6 C's in written correspondence
- Structuring the message 
- the 4 point-plan
- Selecting appropriate writing styles and tones

Module 3: Fundamental Writing Techniques
- Planning and achieving writing objectives
- Writing for the reader 
- Using appropriate words
- Constructive effective sentences
- Developing organized paragraphs
- Avoiding unrelated matters
- Checking readability
- Proofreading messages

Module 4: Clarity
- Concrete and abstract expressions
- Specific and general language
- Simple expressions
- Unfamiliar words and jargons

Module 5: Conciseness and Accuracy
- Wordiness
- Redundancies
- clich?s
- Overstatements

Module 6: Keeping the Reader with You
- Positiveness
- Vividness

Module 7: Getting the Writing Task Started
- Opening
- The body
- Response / action
- Closing

Module 8: Presentation of Business Documents
- Open punctuation system
- Printed stationery
- Continuation pages

Module 9: Sentence Constructions
- Simple sentences
- Compound sentences
- Complex sentences
- Active and passive voices
- Unnecessary words and phrases

Module 10: Elements of Grammar
- Parts of speech 
- Nouns, pronouns, verbs, adjectives, adverbs, prepositions, conjunctions
- Sentence agreements
- Punctuation marks
- Capitalization

Module 11: Types of Written Communication
- Letters
- Layout, parts of a business letter, structure, categories and guidelines
- Memoranda 
- Purposes, layout, structure and tone
- E-mails
- Layout, structure, tone and netiquette

Module 12: Evaluation
- Checking
- The 10-point plan

The workshop is highly application-based, interactive and participative allowing participants to internalize the concepts and knowledge learnt. There is a mixture of lectures, case analysis, writing skill practices, presentations, group dynamics and discussions to integrate learning.

Participants are encouraged to bring along a sample copy of their routine written correspondence (letter, memorandum or e-mail) to the class for evaluative learning.

Who Must Attend:
Clerical, administrative, customer service, human resource and marketing staff, and anyone who seek writing improvement.

Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 22 July 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Khas Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Khas With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)