Online Training:- Creative Problem Solving & Decision Making Skills by Tee Keng Chai, Casey
Date: 28 May 2021 (Friday)
Time: Total 7 Hours:- Session 1 (Friday): 9:00am to 12:30pm Session 2 (Friday): 2:00pm to 5:30pm
This training adopts a time-tested and proven approach to effective problem solving and provides a wealth of effective techniques which can be applied and implemented immediately on the job .

The approach presented in this program  is a simple and easy-to-use problem solving and decision making  process which is  explained in a step- by- step fashion and can be used by supervisors , executives and managers. 

At the end of the training, participants will be able to :

a) Define a problem

b) Analyse potential causes

c) Identify possible solutions

d) Select the best solution

e) Develop an action plan

f) Implement solution and evaluate progress

g) How to become more creative

h) Critical thinking process

i) Apply creativity in problem solving

Program Content:
Module 1: Introduction To The Problem Solving Process
Why the need for a systematic problem solving model
The six-step problem solving model

Module 2: Step One - Define The Problem
Develop a problem solving statement
Identify a desired state or ideal goal
Measurement or test of a good problem statement
Share Define The Problem Concept through Process Modeling
- Identify Concerns
- Set Priority
- Plan Next Steps
- Plan Involvement
Participant Practice: On-Job Application
Integrate Define The Problem Thinking into Daily Works/Projects

Module 3: Step Two - Analyse Potential Causes
Identify the potential causes
Determine the most likely cause
Identify the true root cause(s)

Problem Analysis(PA) Technique
Share PA Concept through Process Modeling
- Think Beyond the Box
- Start up Problem
- Multiple Start up Problem
- Recurring Problem
Discuss On-Job Application

Module 4: Step Three - Identify Possible Solutions /Decision Making Process 
Prepare a list of possible solutions
Determine the best solution

Decision Making The Malaysian Environment
Share Decision Making  Concept through Process Modeling
- Clarify Purpose
- Evaluate Alternatives
Participant Practice : Case Practice
Share Decision Making Concept through Process Modeling
- Assess Risks
- Make Decision
Participant Practice : Case Practice
Participant Practice : On-Job Application
Integrate Decision Making Thinking into Daily Works/Projects

Module 5: Step Four - Select The Best Solution
How to develop and assign weight to criteria
How to apply the criteria
How to decide on the best solution

Module 6: Step Five - Develop An Action Plan
How to divide the solution into sequential tasks
Learn to develop contingency plans

Module 7: Step Six - Implementing Solutions And Progress Evaluation
Data collection  according to the action plan
Implementing contingency plans

Module 8: How To Become A Creative & Critical Thinker
Seeing a problem with solution-mindset
Looking at a problem from multiple angles 
Be open and think out of box

Interactive Online Training
Who Must Attend:
All Executive Level Employees
Investment Fees:
RM954.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM742.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 24 May 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Khas Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Khas With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)