Handling Challenging Staff Workshop by Aslini Abdullah
Date: 13 & 14 July 2021 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur

Challenging are different problems according to the situation in which they arise. To deal with them effectively, we need to consider various situations that are likely to produce difficult staff.

The possibilities are when we are persuading to a group of people, presenting ideas, recruiting or interviewing and those who are poor performers.

The challenging staff could be due to job performance, inter-personal problems with other members of staff and also due to behavioral problems.

As such techniques and alternatives are required to deal with the challenging staff with the objective of settling the issues and increasing productivity.


At the end of the workshop participants will be able to:

• Identify reasons why staff are challenging
• Apply steps in managing challenging staff
• Differentiate the challenging staff
• List ways of understanding oneself
• Give feedback positively without offending the staff
• End the transaction with finesse

Program Content:

What makes staff challenging
- Reasons staff are challenging

Steps in managing challenging staff
- Summarize the behaviour
- Speculate on the possible cause
- What changes need to happen?
- Classify the challenging people
- Apply management techniques

Who are the challenging staff?
- New recruits
- Existing staff
- Very senior staff

Types of challenging people
- Different personalities

Keys to understanding yourself
- Ask acquaintances for input
- Take evaluations
- Listen to grapevine
- Get professional help
- Read co-workers’ signals

Ways of giving feedback positively
- Establishing a warm and cooperative tone of voice
- Reduce frustration by using will you
- Methods of saying “No courteously”
- Saving time by giving the reason first

Ending courteously
- Summarizing professionally
- Stressing action-plan to be taken
- Extending assistance for further enquiries

It includes lecturettes, group discussion, group presentation, self-assessment exercises
Who Must Attend:
Executive & Manager Level
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 09 July 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Khas Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Khas With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)