Online Training:- Resolving Conflicts At Work Through Win-Win Strategy by Aslini Abdullah
Date: 21 September 2021 (Tuesday)
Time: Total 7 Hours:- Session 1 (Tuesday): 9:00am to 1:00pm Session 2 (Tuesday): 2:00pm to 5:00pm
Conflict is not the same as discomfort. The conflict isn’t the problem- it is when conflict is poorly managed is the problem.

Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.

But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships- both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.

The training shows you how to:

Gain a comprehensive understanding of the roots of the conflicts
Understand the negative impacts of unresolved ones
Assess themselves in how they view and resolve conflicts
Learn techniques to resolve conflicts and build better relationships
Learn to disagree diplomatically and provide productive input for the wellbeing of the corporation.

Program Content:
Module 1: Introduction: Clarifying Confusion About Conflict
Alignment of values, perspectives and opinions
Conflict: Inevitable and often good!
Getting the most out of diversity

Module 2: Conflict is a problem when it…
Hampers productivity
Lower morale
Causes more & continued conflicts
Causes inappropriate behaviors

Module 3: Actions that cause workplace conflicts
Poor communications
The alignment or the amount of resources is insufficient
“Personal chemistry”
Leadership problems 

We’ll use simulations and role-plays to practice techniques: case studies and group discussions to situational audits of the current status in the corporation
Who Must Attend:
Executives and Managers
Investment Fees:
RM954.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM742.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 17 September 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL-Khas Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL-Khas With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)