Online Training:- Resolving Conflicts At Work Through Win-Win Strategy by Aslini Abdullah
Date: 28 December 2021 (Tuesday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:
Conflict is not the same as discomfort. The conflict isn’t the problem- it is when conflict is poorly managed is the problem.

Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.

But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships- both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.

Objectives:
The training shows you how to:

Gain a comprehensive understanding of the roots of the conflicts
Understand the negative impacts of unresolved ones
Assess themselves in how they view and resolve conflicts
Learn techniques to resolve conflicts and build better relationships
Learn to disagree diplomatically and provide productive input for the wellbeing of the corporation.
Identify the different types of conflicts in order to plan for the next action plan
Differentiate the characteristics of individuals for easier way of facing up with misunderstanding between both parties
Utilize the necessary strategies to deal with a conflict
Overcome the difficulties in handling conflict with confidence
List the necessary  action plan in dealing with conflict  before, during and after the conflict


Program Content:
Introduction: Clarifying Confusion About Conflict
Alignment of values, perspectives and opinions
Conflict: Inevitable and often good!
Getting the most out of diversity
Insights of conflict
Types of conflict
Reasons for conflicts

Conflict is a problem when it…
Hampers productivity
Lower morale
Causes more & continued conflicts
Causes inappropriate behaviours

Development of conflicts
Reasons for frustration
Conceptualization
Implementing by behaving
Dealing with outcomes

Actions that cause workplace conflicts
Poor communications
The alignment or the amount of resources is insufficient
“Personal chemistry”
Leadership problems 

Characteristics of different types of people
4 different characteristics of people
Analysing strengths and weaknesses
Ways of dealing with different characteristics

Methods of dealing with conflicts
4 different ways of handling conflicts
Empathy and trust
Dealing with differences and defensiveness
Assertiveness

Strategies in following-up a conflict
Taking alternative strategy
Developing a win-win outcome

Methodology:
We’ll use simulations and role-plays to practice techniques: case studies and group discussions to situational audits of the current status in the corporation
Who Must Attend:
Executives and Managers
Investment Fees:
RM954.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM700.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 24 December 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under HRD Corp Claimable Course With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)