Online Training:- Customer Service Forever Matters by Aslini Abdullah
Date: 5 January 2022 (Wednesday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:
To give an insight on Customer Service Forever Matters and applying appropriate techniques in dealing with customers effectively and professionally.
Objectives:
At the end of the training participants will be able to:

Possess essential qualities required to provide great customer service
Identify the type of customers to serve them better
Provide great customer service form the heart
Deal with challenging customers objectively
Develop a customer service culture in the organisation

Program Content:
Mandatory qualities in a customer service personnel
Tips to be positive at all times
Ways on self-talk
List ways of taking ownership

Understand your customers
Moments of truth
Knowing customer expectations
What do customers want?

Service from the heart
Listening techniques
Questioning skills
Choice of words
Match the customer’s speed and style

Dealing with challenging customers
Why customers get upset
Delivering bad news
Recovering disappointed customers

The service star
Great service is habitual
Moving up the customer service ladder
Building a stronger service team

Methodology:
Interactive Workshop
Who Must Attend:
Front liners and customer service personnel.
Investment Fees:
RM954.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM700.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 30 December 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under HRD Corp Claimable Course With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)