To give an insight on Customer Service Forever Matters and applying appropriate techniques in dealing with customers effectively and professionally.
At the end of the training participants will be able to:
• Possess essential qualities required to provide great customer service
• Identify the type of customers to serve them better
• Provide great customer service form the heart
• Deal with challenging customers objectively
• Develop a customer service culture in the organisation
Mandatory qualities in a customer service personnel
• Tips to be positive at all times
• Ways on self-talk
• List ways of taking ownership
Understand your customers
• Moments of truth
• Knowing customer expectations
• What do customers want?
Service from the heart
• Listening techniques
• Questioning skills
• Choice of words
• Match the customer’s speed and style
Dealing with challenging customers
• Why customers get upset
• Delivering bad news
• Recovering disappointed customers
The service star
• Great service is habitual
• Moving up the customer service ladder
• Building a stronger service team
Front liners and customer service personnel.
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to PSMB conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)