Online Training:- Customer Service Forever Matters by Aslini Abdullah
Date: 5 January 2022 (Wednesday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:
To give an insight on Customer Service Forever Matters and applying appropriate techniques in dealing with customers effectively and professionally.
Objectives:
At the end of the training participants will be able to:

• Possess essential qualities required to provide great customer service
• Identify the type of customers to serve them better
• Provide great customer service form the heart
• Deal with challenging customers objectively
• Develop a customer service culture in the organisation

Program Content:
Mandatory qualities in a customer service personnel
• Tips to be positive at all times
• Ways on self-talk
• List ways of taking ownership

Understand your customers
• Moments of truth
• Knowing customer expectations
• What do customers want?

Service from the heart
• Listening techniques
• Questioning skills
• Choice of words
• Match the customer’s speed and style

Dealing with challenging customers
• Why customers get upset
• Delivering bad news
• Recovering disappointed customers

The service star
• Great service is habitual
• Moving up the customer service ladder
• Building a stronger service team

Methodology:
Interactive Workshop
Who Must Attend:
Front liners and customer service personnel.
Investment Fees:
RM954.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM700.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 30 December 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under HRD Corp Claimable Course With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)