Online Training:- The NON-Negotiable Negotiation Skills Workshop by Ng Yong Hooi
Date: 15 & 16 March 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

At the end of the workshop, participants will be able to:

• Understand the elements to a successful negotiation
• Recognize the traits of an effective negotiator
• Identify with the key concepts that apply to all types of negotiation
• Understand the impact of culture and the approaches to attain agreement
• Develop the right personal influence to reach agreement
Program Content:

Module 1: Introduction to Negotiation
• Know what negotiation is and isn’t
• The negotiation process and its key elements
• Barriers to agreement

Module 2: Your Starting Points
• Knowledge of self
• Qualities of a great negotiator
• Understanding the key concepts

Module 3: Preparing for Successful Negotiation
• Awareness and managing your hot buttons
• Understand what drives you and others
• Know your negotiable variables

Module 4: Using Culture to Attain Agreement
• Recognize cultural factors
• Mind the cultural variables

Module 5: Power Play in Negotiation
• Recognize the different power play
• Manage the power behind the scenes
• Dealing with dirty negotiation tactics

Module 6: Language and Negotiation
• Identify your communication style
• Use ‘SOFTEN’ communication techniques for greater influence
• Gain cooperation with emotional maturity
• Employ questioning and listening skills for better understanding
• The do’s and don’ts of cross-cultural communication

Module 7: Building Relationship in Negotiation
• How perception impacts relationship value
• Develop skills to maintain long-term relationships

Module 8: Create Satisfaction with Your Outcome
• Develop options for a positive outcome
• Closing the deal
• Making the agreement stick

Self-assessments, group discussions, interactive lectures, role plays, exercises and audio-visual.
Who Must Attend:

Supervisor and Executive level

Investment Fees:
RM1,590.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,400.01 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 10 March 2023)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is HRD Corp Claimable Course *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)HRD Corp Registered Training ProviderHRD Corp Claimable
We Are An Approved Training Provider Under HRD Corp Claimable Course With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)