This workshop looks at the day-to-day issues of managing department employees and the associated challenges.
At the end of the workshop participants are able to:
• Draft proper job descriptions and job specifications
• Conduct a successful interview
• Identify training needs and carryout training for the department
• Conduct professional performance evaluation and draw up PIPs
• Conduct a professional counseling session
• Draft warning letters for misconduct and non-performance
• Manage a Domestic Inquiry
• Manage probationers the legal and professional way
• Improve employee relations and ethics in management
(1) Importance of HR Management for Non-HR and Operational Line Managers
• What is HRM?
• Role of HRM in an organisation
• Role of Operational Line Management in HRM
(2) Employers and Employees Rights
• Employers legal prerogatives
• Employees legal rights
(3) Drafting Job Descriptions and Job Specifications
• Drafting JD / JS
• Determining work loads
• Balancing up the job descriptions
(4) Job Interviewing Skills
• Types of interview questions
• Conducting the interview
• Evaluating responses
(5) Job Training & Developing Employee Potential
• Training Needs Analysis (TNA)
• On-the job coaching and conducting training
• Job rotation and Multitasking
• Career planning and development
(6) Performance Management
• Setting performance standards & KPIs
• Evaluating performance
• Drawing up Performance Improvement Plans (PIPs)
(7) Counselling
• Who should counsel?
• Difference between advice and counseling
• Required skills for counselors
• How to counsel?
(8) Documentation for Non-performance and Indiscipline
• Cautions
• Verbal and written warnings
• Show-cause letter
• Charge sheet
(9) Domestic Inquiry
• Panel members
• Process of inquiry
• Rights of prosecutor and accused
(10) Special Issues in Managing Probationers
• Setting standards for probationers
• Managing performance
• Confirming employees
• Differences between probation and confirmed service
• Legal problems and challenges in managing probationers
(11) Improving Employee Relations
• What do employees want?
• Personal leadership styles for the new generation
• Why do employees leave?
• Ethics in management
• HODs
• Non-HR Managers / Executives
• Operational Managers / Executives
• Line Managers / Executives
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to PSMB conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)