(5 Days) Essential Leadership & Management Skills for Managers / Supervisors Workshop by Aslini Abdullah
Date: 15 to 19 May 2023 (Monday to Friday)
Time: 9:00am to 5:00pm
Venue: The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Leaders are self-confident and inspire self-confidence in others. Leader’s project personal dynamism. Leaders know how to speak in a way that moves others to action. Leaders know how to nurture and coach others. They help others to be more creative. Leaders build teamwork among their followers.

Leadership deals with persuading, inspiring, motivating others, and spearheading useful changes. A leader creates a sensible vision for others, and then directs them toward achieving that vision. To be a leader, the people they are attempting to lead must have confidence in them and give them their support and commitment. They need support and commitment to achieve company objectives, as well as those of their own organizational unit.

To enable managers to develop their leadership skills by encouraging and inspiring individuals and teams to give their best to achieve a desired result.

Apart from that, Coaching, Counseling, Problem-solving & Decision-making Skills are essential skills to equip a supervisor or manager to perform their jobs successfully.

At the end of the workshop, participants will be able to:

Understand the role of a leader in order for them to perform better at work
Develop effective leadership skills to more effectively respond to the needs of the people they manage
Identify barriers to communication in order to communicate effectively
Apply skills in collaborating and resolving conflict for an effective teamwork
Uncover employee’s hidden motivation in order to inspire them from improved performance
Gain the commitment and cooperation of his team to achieve agreed objectives     
Conduct coaching appropriately according to standard operating procedures
Conduct counseling skills for better performance and attitude among staff
Select the most appropriate decision-making models in order to expedite your job 
Conduct performance appraisal based on the goals and standards towards a good head start

Program Content:
Module 1: Principles of leadership and Management
What it means to be a leader?
Leadership qualities
Difference between team leader and team members
Factors influencing successful leadership
Two groups of leadership roles
Three areas of need a leader has to satisfy
Knowing yourself
Knowing your situation
Select leadership styles which are appropriate to the situation
Satisfying task, team and individual needs

Module 2: Developing Your Personal Leadership and Management
Role and responsibility of a supervisor/manager
Qualities of a supervisor/manager
Characteristics of supervisors/manager
Functions of a supervisor and the management process
The supervisor’s / manager's responsibilities
Autocratic and democratic styles
Managerial grid
Expectations of followers or team members from leaders
Anticipating pitfalls being a leader and how to avoid them
The authority of a leader.
Being assertive leader

Module 3: Developing a masterful communication style.
Understanding the process of communication at workplace
Identifying common barriers to communication and overcoming them
Keys to effective listening
Giving and receiving feedback
Being assertive 

Module 4: Dealing with conflict constructively.
Alignment of values, perspectives and opinions
Conflict: Inevitable and often good!
Getting the most out of diversity
Insights of conflict
Types of conflict
Reasons for conflicts
Conflict is a problem when it…
Development of conflicts
Actions that cause workplace conflicts
Characteristics of different types of people
Methods of dealing with conflicts
Strategies in following-up a conflict

Module 5: Highly motivated and high-performance team
The need for motivating
Understanding basic needs
Designing the work
Inspiring performance
Maintaining motivation
Attitude towards motivating
Motivating towards peak performance
Uncovering employee’s hidden motivation
Inspiring motivation in others
Building desire in achieving success
Providing positive reinforcement
Making your team self-motivated

Module 6: Strategy to collaborate and cooperate.
The elements of a dynamic team
The critical elements
Building a dynamic team
Driving toward a mission
Striving for team effectiveness
Thriving on teamwork
Arriving at peak performance

Module 7: Effective coaching skills towards productivity
Establish realistic improvement goals
Techniques on how to gain a commitment to change
Ways of giving emotional support
Developing standard operating procedures
Overcoming barriers to good performance

Module 8: Conducting effective counseling skills.
Definition of counseling
Characteristics of effective counselor
Identifying signs of attitude problem
Preparing for a counseling session
Pitfalls to avoid and techniques on how to conduct a successful counseling

Module 9: Problem-Solving and Decision-making
What is the gap?
Identifying causes of problems
Brainstorming for solutions
Selecting the best alternatives
Implementing the recommendations

Module 10: Conducting performance appraisal.
Opportunities for performance appraisal
Setting the stage- establishing the right climate
Preparation for planning the appraisal
Conducting the appraisal
Discussing the unsatisfactory performance

An interactive approach which incorporates the following:

Group discussion
Self-assessment exercises
Group presentation
Activities in relation to topics discussed

Who Must Attend:
Supervisors & Managers
Investment Fees:
RM4,450.01 (Including 6.00% Service Tax) per participant (Standard Fee)
RM3,950.01 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 08 May 2023)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

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We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)