Leaders are self-confident and inspire self-confidence in others. Leader’s project personal dynamism. Leaders know how to speak in a way that moves others to action. Leaders know how to nurture and coach others. They help others to be more creative. Leaders build teamwork among their followers.
Leadership deals with persuading, inspiring, motivating others, and spearheading useful changes. A leader creates a sensible vision for others, and then directs them toward achieving that vision. To be a leader, the people they are attempting to lead must have confidence in them and give them their support and commitment. They need support and commitment to achieve company objectives, as well as those of their own organizational unit.
To enable managers to develop their leadership skills by encouraging and inspiring individuals and teams to give their best to achieve a desired result.
Apart from that, Coaching, Counseling, Problem-solving & Decision-making Skills are essential skills to equip a supervisor or manager to perform their jobs successfully.
At the end of the workshop, participants will be able to:
• Understand the role of a leader in order for them to perform better at work
• Develop effective leadership skills to more effectively respond to the needs of the people they manage
• Identify barriers to communication in order to communicate effectively
• Apply skills in collaborating and resolving conflict for an effective teamwork
• Uncover employee’s hidden motivation in order to inspire them from improved performance
• Gain the commitment and cooperation of his team to achieve agreed objectives
• Conduct coaching appropriately according to standard operating procedures
• Conduct counseling skills for better performance and attitude among staff
• Select the most appropriate decision-making models in order to expedite your job
• Conduct performance appraisal based on the goals and standards towards a good head start
Module 1: Principles of leadership and Management
• What it means to be a leader?
• Leadership qualities
• Difference between team leader and team members
• Factors influencing successful leadership
• Two groups of leadership roles
• Three areas of need a leader has to satisfy
• Knowing yourself
• Knowing your situation
• Select leadership styles which are appropriate to the situation
• Satisfying task, team and individual needs
Module 2: Developing Your Personal Leadership and Management
• Role and responsibility of a supervisor/manager
• Qualities of a supervisor/manager
• Characteristics of supervisors/manager
• Functions of a supervisor and the management process
• The supervisor’s / manager's responsibilities
• Autocratic and democratic styles
• Managerial grid
• Expectations of followers or team members from leaders
• Anticipating pitfalls being a leader and how to avoid them
• The authority of a leader.
• Being assertive leader
Module 3: Developing a masterful communication style.
• Understanding the process of communication at workplace
• Identifying common barriers to communication and overcoming them
• Keys to effective listening
• Giving and receiving feedback
• Being assertive
Module 4: Dealing with conflict constructively.
• Alignment of values, perspectives and opinions
• Conflict: Inevitable and often good!
• Getting the most out of diversity
• Insights of conflict
• Types of conflict
• Reasons for conflicts
• Conflict is a problem when it…
• Development of conflicts
• Actions that cause workplace conflicts
• Characteristics of different types of people
• Methods of dealing with conflicts
• Strategies in following-up a conflict
Module 5: Highly motivated and high-performance team
• The need for motivating
• Understanding basic needs
• Designing the work
• Inspiring performance
• Maintaining motivation
• Attitude towards motivating
• Motivating towards peak performance
• Uncovering employee’s hidden motivation
• Inspiring motivation in others
• Building desire in achieving success
• Providing positive reinforcement
• Making your team self-motivated
Module 6: Strategy to collaborate and cooperate.
• The elements of a dynamic team
• The critical elements
• Building a dynamic team
• Driving toward a mission
• Striving for team effectiveness
• Thriving on teamwork
• Arriving at peak performance
Module 7: Effective coaching skills towards productivity
• Establish realistic improvement goals
• Techniques on how to gain a commitment to change
• Ways of giving emotional support
• Developing standard operating procedures
• Overcoming barriers to good performance
Module 8: Conducting effective counseling skills.
• Definition of counseling
• Characteristics of effective counselor
• Identifying signs of attitude problem
• Preparing for a counseling session
• Pitfalls to avoid and techniques on how to conduct a successful counseling
Module 9: Problem-Solving and Decision-making
• What is the gap?
• Identifying causes of problems
• Brainstorming for solutions
• Selecting the best alternatives
• Implementing the recommendations
• Follow-ups
Module 10: Conducting performance appraisal.
• Opportunities for performance appraisal
• Setting the stage- establishing the right climate
• Preparation for planning the appraisal
• Conducting the appraisal
• Discussing the unsatisfactory performance