Emotional Intelligence (EI) for Effective Relationship Building Skills by Nicole Kok Guat Hoon
Date: 15 & 16 June 2023 (Thursday & Friday)
Time: 9:00am to 5:00pm
Are we born with emotional intelligence? We are born with tools for enhancing emotional intelligence. Hence, we must be trained. Many in the business world may think emotional intelligence training is unnecessary as businesses only rely on numbers and data. 

However, Harvard Business Review indicated research on the correlation between emotional intelligence and success and it shows that 80% of departments with higher emotional intelligence skills have better performance. When your people felt disrespected and angry, they had become actively disengaged and furious at the company. Whether you are a business executive, manager, or entrepreneur, it is essential to know the skills to apply emotional intelligence skills in the workplace and daily life in order to form a higher performance of teamwork. 

DISC assessments make emotional intelligence easier because they pre-empt the emotions and responses in colleagues and employees without us having to decipher them ourselves, either visually or audibly.

This training is designed for those who want to enhance their application of relationship skill at the workplace.
At the end of this training, participants will be:

1. Able to clarify four elements of Emotional Intelligence.
2. Able to predict people's primary behavior style.
3. Able to chart their own behavior style with behavioral test.
4. Able to distinguish people with different types of primary behavior.
5. Able to manage emotional intelligence with four main types of behavior style.
6. Able to sketch own’s emotional tree.
Program Content:
Introduction of Emotional Intelligence 
• Definition of Emotional Intelligence 
• Benefit of Emotional Intelligence 
• Four elements of Emotional Intelligence 

Iceberg Theory and Our Life 
• Iceberg Theory 
• The Origin of Human Behavior 

Behavioral Test Activity 
• Using an Apps to do a behavior Test 

Four Main Behavioral Style 
• Introduction of Four main behavior style 
• Characteristic of Dominant behavior 
• Characteristic of Influencer behavior 
• Characteristic of Steadiness behavior 
• Characteristic of Compliance behavior 

Predict People’s Behavior Style 
• Role Play Activities to predict people’s Behavioral Style 
• Knowing how to deal with different types of people 

Understanding Own’s Behavioral Style 
• Understanding DISC Chart 
• Understand participants’ own behavioral style

Mastering Human Behavior 
• Mastering the behavioral style in personal environment 
• Understand human changes in different environment 

Understand people with different primary behavior 
• Case study for discussion 

EI and the four main behavior 
• Low and high EI of each main behavioral style 
• How to manage your emotion and other people’s reaction by understanding four elements of EI 

Tips to improve EI 
• Using diet, exercises and guided imaginary techniques to enhance EI level. 

Oneness Concept 
• How water molecule explains Oneness Concept 
• Emotional Trees 

• Interactive Lecture,
• Quizzes
• Answering Personality Test
• Group discussion
• Case Studies
• Role-Play
Who Must Attend:
• Sales
• Supervisors
• Managers
Investment Fees:
RM2,000.01 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,400.01 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 09 June 2023)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

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We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)