English is gradually becoming the worldwide language of communication in the commercial sector in today's competitive corporate environment. However, using English in the workplace effectively necessitates a very particular and rigorous understanding of business-oriented grammar and terminology.
This workshop will assist you in improving your spoken and written English skills in a corporate and professional setting.
At the end of the workshop, participants will be able to:
• Use English in a real-world setting.
• Have confidence in their communication
• Participate more successfully in business activities by using the listening approach before speaking.
• Improve their writing communication
• Enhance their vocabulary usage
• Organize their thoughts and convey them in a clear and concise manner.
• Gain confidence speaking English in work situations
• Improve listening in business and economic contexts
• Create effective business letters and emails.
• When writing, consider the reader's point of view.
THE BASICS OF COMMUNICATION PROCESS
• Communications & Perceptions
• Business Communication
• Internal/ external partners
• Sender, message, channel, receiver
• Feedback & action
• Oral versus Written Communication
HOW TO CREAT BEST IMPRESSIONS
• The right Listening Techniques
• Using Your Voice Professionally
• The right Body Language
BUSINESS VOCABULARY
• Intro Phrases
• Topic Change
• Interrupting
• Fillers
• Opinions
• Questioning/Clarifying
• Asking
• Correcting Information
• Common Confusing Words
TASKS IN BUSINESS
• Handling Telephone
• Greeting Visitors
• Meetings and Negotiations Skills
ORAL PRESENTATION
• Oral Presentation
• Target Audience
• Theme and content planning
• Speaking style ( voice, tone, pace)
• Body language
• Grammar
• Business English Expressions and Vocabulary
THE IMPACT OF WRITING WELL AND THE STEP-BY-STEP GUIDE TO WRITING
• Convey messages effectively
• Demonstrate outstanding work
• Prose: eliminate unnecessary words and phrases
• Avoiding wordy Phrases
• Establishing important information
• Recognizing the receiver
• Obtaining the desired response from readers
• Identify your aims
THE IMPORTANCE OF GRAMMAR IN BUSINESS CONTEXTS
• Sentence construction – Simple, compound complex
• Subject-verb agreement
• Adjective
• Adverb
• Conjunction
• Often misused and misspelled words in business
• Using the right words at the right time
• Importance of tone in writing
A BUSINESS WRITING MANNERS & COURTESY
• Avoid negative phrases
• Netiquette: email etiquette
• Is there such a thing as the correct format?
• Never waffling on the subject: get right to the point.
• Components of a corporate email
REPORT WRITING
• Introduction of the report
• What is in the report?
• The purpose of the report
• Who are the target audience?
• Sample reports.
• Good and Bad reports
All employees who which to improve English speaking and writing skills.
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)