Communicating The Right Way Workshop by Job Ebenezer A/L Manikkam
Date: 26 & 27 July 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:
Communications is a necessary skill that needs to be mastered by everyone. The better you communicate, the better your results will be. Communication is an important aspect in life, the better we are, the lesser conflicts we have and we can also increase our productivity in life. As a plus point it also helps with our career development and relationship building also.
Objectives:
At the end of the workshop, participants will be able to:

• Comprehending characteristics of an effective communicator
• Distinguishing common barriers of communication
• Comprehending non verbal communication elements
• Comprehending active listening skills.
• Distinguishing what is rapport.
• Exploring strategies to handle difficult people
Program Content:

Module 1- Characteristics of good communicator
• Characteristics of an effective communicator
• Characteristics of a poor communicator
• Keep it short, simple and concise.
• Including the VAK element (NLP)

Module 2- Common barriers of communication
• Delete, Generalise, Distort (NLP)
• Language
• Culture
• Age

Module 3- Physiology
• Body posture
• Albert Mehrabian Module
• Tone of voice
• Non verbal communication

Module 4 – Active Listening
• Listening attentively
• Sensitivity
• Asking questions or paraphrasing information
• Being non judgmental
• Giving cues.

Module 5- Rapport
• What is rapport?
• How to build rapport?
• Matching and Mirroring (NLP)

Module 6- Empathy
• What is empathy?
• Developing empathy
• Appreciating perspective 

Module 7- Dealing with difficult people 
• Regulating emotions
• Preparation
• Boundaries
Methodology:
An interactive session with individual assessment exercise, role plays, group discussions and presentations.
Who Must Attend:
All Employees
Investment Fees:
RM2,000.01 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,400.01 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 17 July 2023)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

Human Resource Development Corporation (HRD Corp)HRD Corp Registered Training ProviderHRD Corp Claimable
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)