Managing Communication Effectively Through Workable Techniques by Aslini Abdullah
Date: 14 & 15 October 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:
To communicate appropriately when approaching different personalities. Different techniques to be utilized based on the situation. When appropriate techniques are used, productivity can be improved. All these can be achieved through motivation, giving and receiving feedback to the respective individuals.

Deter emotional trigger words that may offend an individual instead use objective words and statements that encourage harmony within the team.

Deal with conflicts based on the circumstances, focus on objectives rather than being personal. Be assertive when dealing with situations rather than contemplating and not achieving results.

Objectives:
At the end of the training, participants will be able to:

• Deal with personalities objectively
• Handle conflict in getting the solution solved
• Speak assertively to deal with matters professionally
• Encourage others to perform their tasks by giving motivation at all times
• Utilize positive words for positive reaction by avoiding emotional trigger words

Program Content:
Module1: Dealing with personalities
• Types of personalities
• Strengths and weaknesses of the personalities

Module 2: Avoid being personal, be objective
• What is conflict?
• Causes of conflict
• Ways to handle conflict

Module 3: Be assertive and avoid being aggressive and passive
• Difference between aggressive, passive and assertive
• Definition of assertive
• Techniques being assertive

Module 4: Motivating by giving feedback
• Johari Window
• Ways of giving feedback positively
• Techniques in receiving feedback

Module 5: Cooperation technique
• Emotional trigger words
• Positive words to encourage positive reaction
• Reinforcement of positive words

Methodology:
Interactive Workshop
Who Must Attend:
All Executive Level Staffs
Investment Fees:
RM1,600.01 (Including 8.00% Service Tax) per participant (Standard Fee)
RM1,400.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 09 October 2024)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

Human Resource Development Corporation (HRD Corp)HRD Corp Registered Training ProviderHRD Corp Claimable
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)