People Management refers to the way those in leadership positions, such as managers & supervisors, are able to influence and direct the behavior of team members to achieve organizational goals.
Effective people managers process various skills that enable them to motivate and lead employees.
Learning what these are and how you can develop them can be helpful in advancing your career.
Here we define, provide examples of people management skills, list steps for improving them and discuss how you can highlight them in your workplace and when applying for jobs.
At the end of the training, participants will be able to:
• Understand the role of a leader in order for them to perform better at work
• Develop effective leadership skills to more effectively respond to the needs of the people they manage
• Identify barriers to communication in order to communicate effectively
• Apply skills in collaborating and resolving conflict for an effective teamwork
• Uncover employee’s hidden motivation in order to inspire them from improved performance
• Gain the commitment and cooperation of his team to achieve agreed objectives
• Conduct coaching appropriately according to standard operating procedures
• Conduct counseling skills for better performance and attitude among staff
• Select the most appropriate decision-making models in order to expedite your job
• Develop trust in staff by being approachable and accountable of their performance
Module 1: Principles of leadership and Management
• What it means to be a leader?
• Leadership qualities
• Difference between team leader and team members
• Factors influencing successful leadership
• Two groups of leadership roles
• Three areas of need a leader has to satisfy
• Knowing yourself
• Knowing your situation
• Select leadership styles which are appropriate to the situation
• Satisfying task, team and individual needs
Module 2: Developing Your Personal Leadership and Management
• Role and responsibility of a supervisor
• Qualities of a supervisor
• Characteristics of supervisors
• Functions of a supervisor and the management process
• The supervisor’s responsibilities
• Autocratic and democratic styles
• Managerial grid
• Expectations of followers or team members from leaders
• Anticipating pitfalls being a leader and how to avoid them
• The authority of a leader.
• Being assertive as leader
Module 3: Developing a masterful communication style
• Understanding the process of communication at workplace
• Identifying common barriers to communication and overcoming them
• Keys to effective listening
• Giving and receiving feedback
• Being assertive
Module 4: Dealing with conflict constructively
• Alignment of values, perspectives and opinions
• Conflict: Inevitable and often good!
• Getting the most out of diversity
• Insights of conflict
• Types of conflict
• Reasons for conflicts
• Conflict is a problem when it…
• Development of conflicts
• Actions that cause workplace conflicts
• Characteristics of different types of people
• Methods of dealing with conflicts
• Strategies in following-up a conflict
Module 5: Highly motivated and high performance team
• The need for motivating
• Understanding basic needs
• Designing the work
• Inspiring performance
• Maintaining motivation
• Attitude towards motivating
• Motivating towards peak performance
• Uncovering employee’s hidden motivation
• Inspiring motivation in others
• Building desire in achieving success
• Providing positive reinforcement
• Making your team self-motivated
Module 6: Strategy to collaborate and cooperate
• The elements of a dynamic team
• The critical elements
• Building a dynamic team
• Driving toward a mission
• Striving for team effectiveness
• Thriving on teamwork
• Arriving at peak performance
Module 7: Effective coaching skills towards productivity
• Establish realistic improvement goals
• Techniques on how to gain a commitment to change
• Ways of giving emotional support
• Developing standard operating procedures
• Overcoming barriers to good performance
Module 8: Conducting effective counseling skills
• Definition of counseling
• Characteristics of effective counselor
• Identifying signs of attitude problem
• Preparing for a counseling session
• Pitfalls to avoid and techniques on how to conduct a successful counseling
Module 9: Problem-Solving and Decision-making
• What is the gap?
• Identifying causes of problems
• Brainstorming for solutions
• Selecting the best alternatives
• Implementing the recommendations
• Follow-ups
Module 10: Developing trust, approachability and accountability towards staff
• What is trust and the importance of it
• Ways on how to give a positive approach in getting the job done
• List techniques on how to instill accountability amongst staff