Essential leadership skills for first-time managers centre on communication, emotional intelligence, delegation and building trust, focusing on people-centric abilities like active listening, empathy, providing feedback, resolving conflicts and motivating teams.
Mastering these interpersonal and foundational skills helps foster positive culture, drive performance and support team growth.
At the end of the training, participants will be able to:
• Develop leadership and mentoring skills to manage the staff effectively
• Utilise essential communication tools to get the job done at work
• Establish a positive working relationship through interpersonal skills
• Apply critical thinking skills using Problem solving tools
• Managing time by prioritizing effectively
• Build a growth mindset for a successful supervision
Module 1: Leadership and Mentorship
• Leadership skills focusing on relationship and tasks
• Successful leadership qualities
• Guiding through Mentoring skills
Module 2: Effective Communication that is aligned and understood
• Verbal Instruction
• Constructive feedback
• Active listening
• Conflict resolution
• Positivity and cooperation
Module 3: Interpersonal Skills & Emotional Intelligence
• Building positive professional relationships
• Empathy
• Non-verbal cues
Module 4: Critical thinking using Decision-making & problem-solving tools
• Techniques on critical thinking
• Problem solving tools
Module 5: Time and priority management
• Differentiating Urgent versus Important
• Prioritizing urgent tasks
• Setting realistic deadlines
Module 6: Adaptability and flexibility though growth mindset
• Willingness to learn
• Ways to Remain calm
• Think quickly in unexpected situation
• Adapting to change
• Inculcating diversity awareness
Role-plays, Self-assessment exercises, Group discussion & Activates in relation to topics discussed
All Executive Level Employees.
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)