Courageous communication is speaking up with honesty care, and clarity about difficult or important issues, even when afraid, to foster growth, resolve conflict, and build trust, involving vulnerability, deep listening, and balancing with compassion for better outcomes in relationship and work.
It means challenging norms, personal truths, giving tough feedback, and addressing social topics, transforming avoidance into connection and growth.
At the end of the training, participants will be able to:
• List ways on how to speak confidently with no hesitation
• Handle criticism objectively without feeling offended
• Identify techniques in speaking with assertiveness professionally
• Inspire positive values at all times to motivate productivity
• Control negative emotions when communicating to avoid misunderstanding at work
• Differentiate personalities at work to have a positive communication
Module 1: Project confidence when speaking at work
• Ways to sound confident when speaking
• How tops performers speak differently
• Phrases to sound more professional
• Instill confidence when communicating
Module 2: Handling criticism at work
• Confident replies when someone doubts your abilities
• Communicate with difficult people while being patient
• Confident replies when someone tries to intimidate you
• Ways to avoid being defensive
Module 3: Instill assertiveness when speaking
• Harsh no versus respectful decline
• Polite ways to stand up for yourself
• Delivering difficult news with care
• Polite replies when someone tries to boss you around
Module 4: Habits of inspiring people
• Expressing empathy -speaking with high emotional intelligence
• Phrases of professional boundaries
• Toxic versus empowering messages
• Positive phrases that encourage productivity
Module 5: Controlling negative emotions when communicating
• Professional replies to office politics
• 4 stages of eliminating anxiety
• Offer solutions not only highlighting problems
• Handling anger to avoid unnecessary replies
Module 6: Dealing with personalities
• Identifying personalities
• Encouraging statement to get cooperation
• Avoiding ways of intimidating the personalities
• Ways to handle challenges dealing with the personalities
An interactive approach with role-plays, self-assessment exercises, case studies and related activities to the topics discussed.
All Executive Level Employees.
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)