To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
At the end of the training, participants will be able to:
• Identify their role and responsibility in order to perform their job effectively
• Apply communication skills for better rapport at work and also with customers and visitors
• Acquire skills in developing self-confidence for better commitment towards their job
• Deal with daily tasks efficiently with better productivity
• Build trust and work together with the team members harmoniously
• File appropriately in order to get their job more organized
• Manage paperwork effectively for better productivity
• Inculcate good habits at work in order to produce effective
Module 1: Streamlining Role and Responsibility of a super administrator
• Tasks and daily responsibilities at work
• Understanding organizational vision and goals
• Essential skills of a clerk
• Positive qualities of a clerk
Module 2: Managing impossible deadlines through effective communication skills
• Reporting daily to superiors
• Giving and receiving feedback to respective individuals or the teams
• Conveying messages without offending team members
• Dealing with conflicts constructively
Module 3: Dealing with personalities at work
• Components of a successful team
• Roles and Responsibilities of a leader and team members
• Building trust
Module 4: Being a great planner
• Become an effective planner
• Achieving departmental goals
Module 5: Expressing yourself at work during crisis
• Being assertive at work
• Questioning skills for clarification
• Handling appointments, vendors and suppliers smartly
• Listening Skills
Module 6: Enhancing self-confidence for better commitments towards their jobs
• Choosing your areas of endeavor
• Basic planning
• Appreciating yourself
• Identifying your limitations and advantages you have
Module 7: Composition of positive attitude
• Acquiring a positive attitude
• Developing your self-confidence
• Overcoming your shyness
• Developing courage
• Mastering your emotions
Module 8: Managing last minute requests
• Identifying and dealing with time wasters
• Workable and conducive working table
• Prioritizing smartly according to deadlines
• Handling incoming and outgoing calls
Module 9: Managing assignments
• Identifying and highlighting key issues in memos and letters
• Handling faxes urgently
• Filing up documents accurately meticulous
• Developing a job book
Module 10: Managing administrative crisis
• Dealing with vendors and suppliers professionally
• Being meticulous at work
• Present yourself positively and courteously
• Being responsible for accomplishment of the job
• Familiarize with the workflow to avoid confusion
It includes role-plays, group discussion, self-assessment exercises and questions and answers.
All Office Admin Staffs.
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)