Module 1: Streamlining Role and Responsibility of a super administrator
• Tasks and daily responsibilities at work
• Understanding organizational vision and goals
• Essential skills of a clerk
• Positive qualities of a clerk
Module 2: Managing impossible deadlines through effective communication skills
• Reporting daily to superiors
• Giving and receiving feedback to respective individuals or the teams
• Conveying messages without offending team members
• Dealing with conflicts constructively
Module 3: Dealing with personalities at work
• Components of a successful team
• Roles and Responsibilities of a leader and team members
• Building trust
Module 4: Being a great planner
• Become an effective planner
• Achieving departmental goals
Module 5: Expressing yourself at work during crisis
• Being assertive at work
• Questioning skills for clarification
• Handling appointments, vendors and suppliers smartly
• Listening Skills
Module 6: Enhancing self-confidence for better commitments towards their jobs
• Choosing your areas of endeavor
• Basic planning
• Appreciating yourself
• Identifying your limitations and advantages you have
Module 7: Composition of positive attitude
• Acquiring a positive attitude
• Developing your self-confidence
• Overcoming your shyness
• Developing courage
• Mastering your emotions
Module 8: Managing last minute requests
• Identifying and dealing with time wasters
• Workable and conducive working table
• Prioritizing smartly according to deadlines
• Handling incoming and outgoing calls
Module 9: Managing assignments
• Identifying and highlighting key issues in memos and letters
• Handling faxes urgently
• Filing up documents accurately meticulous
• Developing a job book
Module 10: Managing administrative crisis
• Dealing with vendors and suppliers professionally
• Being meticulous at work
• Present yourself positively and courteously
• Being responsible for accomplishment of the job
• Familiarize with the workflow to avoid confusion