SIX-STEP Cycle To Nurture Effective Employees Workshop by Aslini Abdullah
Date: 15 & 16 December 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Much of our success as a manager or supervisor will depend on the quality of the people whose work you are responsible. It is true that most of us inherit a ready-made team when we first take on a managerial role, sooner or later vacancies arise and you get the chance to appoint people of your own choosing. Besides which, you can expect to influence the morale and productivity of your team by the way you set about understanding their strengths and weaknesses, developing their competences, improving people’s jobs, counseling them, appraising their work, encouraging their efforts, ensuring equal opportunities and where necessary applying disciplinary procedures.

• Get to know and understand your team members both as individuals and as interacting members of a working group

• Discover which of the candidates live up to expectations and which one of them best meets the job’s requirements

• Encourage people to consider alternative ways of doing things; and support them in their attempts to put new ways into practice

• Motivate the staff to achieve results you and the organization want them to achieve

• Solve work or personal issues that are deterrent to one’s performance

• Measure and reward employees for remarkable performance

Program Content:

Stage 1
Knowing and planning your team

• Knowing your team
• Relationships and personalities
• Reputation of your team
• Analysing the job
• Describing the person for the job

Stage 2
Interviewing to identify the candidates
• Essential requirement for an interview
• The interview structure
• Setting the scene
• Starting the interview
• Questioning skills during interviews
• Listening Skills during interviews
• Steering the interviews
• Signs indicating listening is taking place
• Questioning Techniques
• Evaluating the interview

Stage 3
Upon employment- Coaching the basics

• A structure for coaching
• Coaching skills
• Action Plan after Coaching

Stage 4
During employment- Positive reinforcement through Counseling

• Defining counseling
• Profile of the counselor
• When to counsel
• Differentiating between attitude and performance problem
• Setting the Climate before Counseling
• During the Counseling
• Problem-solving techniques in counseling session
• Action Plan after Counseling

Stage 5
During hectic performance-The Need for Motivation

• Understanding basic needs
• Designing the work
• Inspiring performance
• Maintaining Motivation
• Your attitude to Motivating

Stage 6
Yearly performance-Rewarding the staff
• Opportunities for performance appraisal
• Setting the stage- establishing the right climate
• Preparation for planning the appraisal
• Conducting the appraisal
• Discussing the unsatisfactory performance
• Rewarding the employees

• Role-plays
• Self-assessment exercises
• Group discussion and presentation
• Simulation activities in relation to the topics discussed
Who Must Attend:
Those who have employees reporting to them
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 07 December 2020)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)