Credit Control Management Workshop by Danny Lim Tou Kenn
Date: 14 & 15 December 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
All executives, especially those with finance and credit control department need to understand and apply financial know-how in their daily work and know how the business’s financial data are being captured in the financial reports and how can they analyse financial performance of the business as well as their customers.

This 2-day practical workshop is designed to provide an introduction to accounting and the basic financial knowledge and skills that can help you be a step ahead when it comes to taking on more responsibilities in the future, in particular on implementing effective credit control management strategies.
• You will understand the objective, purpose and concepts of accounting
• You will be familiar with financial statements and their key components and able to read and interpret the financial data to make informed business decisions
• You know how to apply financial analysis to assess financial risks and credit worthiness of a business
• You will know how to manage working capital via various financing methods
• Your will learn how to apply effective credit control management strategies to your business
Program Content:
Course Overview
• Establish Expectations
• Learning Outcome

Module 1 : Introduction to Accounting

• What is Accounting ?
• Why Accounting is Important ?
• Business Ecosystem
• Accounting Cycle
• Role of Credit Control Within Finance Department

Module 2 : Understanding Key Financial Statements and Key Components
• Balance Sheet / Statement of Financial Position
• Income Statement / Statement of Comprehensive Income
• Cash Flow Statement / Statement of Cash Flows

Module 3 : Managing Working Capital Via Financing
• Main Elements of Working Capital
• Working Capital Cycle
• Cash Flow Projection
• Purpose of Financing
• Types and Categories of Financing
• Financing from Bank
• Documentation Required
• Cost of Financing

Module 4 : Financial Analysis Methods
• Financial Ratios - Introduction
• Liquidity Ratios
• Solvency Ratios
• Activity Ratios
• Financial Ratios - Charts
• Financial Ratios – Benefits

Module 5 : Before The Sales Transaction
• Common Credit Management Strategies
• Credit Control Policy (Template Provided)
• How To Use Credit Terms to Your Advantage ?
• Knowing Your Customers
• Credit Control Process

Module 6 : After The Sales Transaction
• Common Invoicing Mistakes to Avoid
• Payment Methods
• Early Settlement Discounts
• Optimise Terms and Conditions of Sale

Module 7 : Recovering Debt to Protect Cash Flow

• Charging Late Interest
• Elements of Dispute Resolution
• Handle Late Payment Excuses
• What to Do When Debt Becomes Overdue ?
• Managing Cash Flow
• Bad Debt Written Off

Module 8 : Efficient and Effective Credit Control Management

• Reward Sales Staffs and Credit Control Personnel
• How to Deal with Bad Payment Customers ?
• Trade Credit Insurance and Trade Finance Solutions
• Outsourcing Credit Control Function

• Interactive lectures with power point presentations
• Group discussions
• Individual exercises
• Use of case studies
• Illustration with credit control policy
Who Must Attend:
• Accountant
• Finance Manager
• Accounts Executives
• Credit Control Team
• Sales and Operation Team who want to understand credit control functions
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 07 December 2020)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)