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| Date: 28 & 29 January 2026 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| The Art Of Objective Complaint Handling By Aslini Abdullah |
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Dealing with complaints objectively will give an a opportunity to maintain loyal customers
Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.
The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.
Even when customers are wrong or difficult you must respect their perception and treat them with respect.
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| Date: 6 February 2026 (Friday) |
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| Time: 9:00am to 5:00pm |
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| The Employment Laws Of Malaysia (EA 1955, LO Sabah 2004, LO Sarawak 2005) By Pagadala Cyril Papiah |
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The Employment Laws covers the minimum terms and conditions of employment for ALL employees at ALL levels from top management to lowest level employees.
It is a basic human rights law for employer-employee relationships and must be known by all employers.
It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits.
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| Date: 9 & 10 February 2026 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Enhancing Leadership Skills At Work By Raja Abdul Halim Raja Shah Kobat |
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Leaders are self-confident and inspire self-confidence in others. Leaders project personal dynamism. Leaders know how to speak in a way that moves others to action. Leaders know how to nurture and coach others. They help others to be more creative. Leaders build teamwork among their followers.
Leadership deals with persuading, inspiring, motivating others and spearheading useful changes. A leader creates a sensible vision for others, and then directs them towards achieving that vision. To be a leader, the people they are attempting to lead must have confidence in them and give them their support and commitment. They need support and commitment to achieve company objectives, as well as those of their own organizational unit.
To enable managers to develop their leadership skills by encouraging and inspiring and teams to give their best to achieve a desired result.
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| Date: 23 & 24 February 2026 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Creative Thinking & Innovation By Raja Abdul Halim Raja Shah Kobat |
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Creative thinking begins with the generation of ideas. If you are to have the broadest perspective on a situation, at some point you will need to consider the different viewpoints of all the people involved.
The skill of deliberately shifting your point of view to accommodate those of others will allow you to create a more complete list of the factors, consequences and options involved.
In the phase of generating ideas, right-brain functions are most helpful. Have you ever struggled to solve a problem and found the answer “popped” into your head while you were out shopping or jogging or when you woke up the next day. That is because it was released from left-brain control and turned over to your right-brain insight.
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| Date: 27 February 2026 (Friday) |
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| Time: 9:00am to 5:00pm |
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| Payroll Calculations under Employment Act & Labour Ordinance By Pagadala Cyril Papiah |
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The Employment Laws covers the minimum terms and conditions of employment for ALL employees at ALL levels from top management to lowest level employees. This covers the Employment Act 1955, Labour Ordinance Sabah 2004 and Labour Ordinance Sarawak 2005
It is a basic human rights law for employer-employee relationships and must be known by all employers
It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits.
(1) This programme is delivered in a simple easy-to-understand manner with the minimum use of legal jargon.
(2) Unavoidable legal jargons are also explained in a simple non-legal way.
(3) There are also plenty of workshop mini-case exercises for participants to practice on and become proficient.
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| Date: 2 & 3 March 2026 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Management & Leadership Skills for Supervisors & Managers By Tee Keng Chai, Casey |
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| This intensive two-day workshop is a highly interactive workshop designed for supervisors/managers who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.
You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.
As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.
Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!
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| Date: 4 & 5 March 2026 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Effective Time Management & Planning At Workplace By Aslini Abdullah |
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This training will explore and practice the techniques of managing time and planning effectively towards those activities that will further professional and personal goals.
It can eliminate non-essential activities to achieve more and make work more enjoyable and rewarding.
Practicing good time management will create a person to be more productive and say no to impossible workloads.
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| Date: 11 & 12 March 2026 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Embracing Growth Mindset By Aslini Abdullah |
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There are enviable individuals who acquire skills and knowledge effortlessly, others are more orderly and achievement- focused than are their peers and still others who exhibit unusual talents. While such positive traits are not evenly distributed, they are not necessarily out of reach for those who are not ‘natural’ high achievers.
A growth mindset is the belief that a person’s capacities and talents can be improved over time.
Resilience is a crucial skill we need to thrive in times like these, and believe there are ways to apply them at work for better productivity, harmony and creativity at work.
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| Date: 13 March 2026 (Friday) |
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| Time: 9:00am to 5:00pm |
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| Balanced Scorecard For Human Resources By Pagadala Cyril Papiah |
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‘WHAT GETS MEASURED GETS DONE’
This adage has long been known to bring about results.
The programme describes how to set KPIs at all levels including at the individual level.
It also shows the role of management to get employees to achieve their KPIs.
It sets the customer as the focus of all employee efforts.
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| Date: 16 & 17 March 2026 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Mentoring, Coaching & Counseling Skills By Raja Abdul Halim Raja Shah Kobat |
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Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development.
Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.
Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.
The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.
To enhance managers or supervisors on behavioral coaching skills with appropriate techniques in order to build better rapport with the staff and ultimately to produce efficient and effective work.
Behavioral Coaching is the key to creating a more open organization, one that values people- their skills, ideas and contribution- and genuinely seeks to empower individuals. To have effective behavioral coaching it must happen at every level in the organization.
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| Date: 8 & 9 April 2026 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| 5 Stars Customer Service By Aslini Abdullah |
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In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardised.
Participants who attend this workshop will be coached to become better speakers and listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally through telephone and e-mails.
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| Date: 13 & 14 April 2026 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Have A Nice EQ Day!! (Emotional Intelligence Workshop) By Tee Keng Chai, Casey |
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Would you like to be more effective in your work and in your personal life?
In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us manage, adjust, and strike out ahead of the rest.
By now, emotional intelligence (EQ) needs little introduction? EQ research and experience validate its importance as a critical factor in personal and business success. The need for emotional intelligence increases with higher levels of responsibility, such as management or parenthood, and becomes even more important with groups, such as work teams. EQ is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed.
Have a nice EQ day is a step-by-step program for increasing your emotional intelligence using the four core EQ skills - self-awareness, self-management, social awareness, and relationship management. With that, we are one step ahead in achieving goals and living our life to the fullest. |
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| Date: 20 & 21 April 2026 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| The Consultative Selling Skills Workshop By Tee Keng Chai, Casey |
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The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.
This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.
Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
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| Date: 22 & 23 April 2026 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Courageous Communication Workshop By Aslini Abdullah |
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Courageous communication is speaking up with honesty care, and clarity about difficult or important issues, even when afraid, to foster growth, resolve conflict, and build trust, involving vulnerability, deep listening, and balancing with compassion for better outcomes in relationship and work.
It means challenging norms, personal truths, giving tough feedback, and addressing social topics, transforming avoidance into connection and growth.
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