Online Training:- Effective Interpersonal & Communication Skills by Tee Keng Chai, Casey
Date: 15 & 16 December 2021 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
This workshop aims to increase participants’ awareness on their interpersonal communication styles and overcome communication challenges in order to create positive exchanges and manage workplace diversities for enhanced collaboration.


At the end of the workshop, participants will be able to:

• Possess an understanding of themselves for better self-management
• Create a working space without any communication barriers
• Strategically apply a communication system to establish trusting and productive relationships at work
• Connect better in an increasingly diverse work settings
• Productively manage conflict
• Give and receive feedback in a positive way

Program Content:

Module 1: Understanding Interpersonal Communication
• Communication concept and its purpose
• Why effective interpersonal communication matters
• Key principles to effective interpersonal communication

Module 2: Perception in Communication
• Understanding perception and its importance
• Drivers of perception
• Impact of perception to interpersonal communication success

Module 3: Your Interpersonal Conduct
• The four approaches to speaking
• Why you interact the way you do
• The role of emotion in communication outcome

Module 4: Developing Communication Knowledge
• Delivering appropriate communication behaviours
• Exercising the inquiry skill
• Putting active listening to work

Module 5: Managing Relationships @ Work
• Fundamental principles of human relations
• The power of trust
• Dealing with different interpersonal styles
• Overcoming diversities at work
• Handling challenging personalities

Module 6: Giving and Getting Feedback
• Types of feedback
• Steps in giving constructive feedback
• Ways to deal with criticism

Module 7: Resolving Conflict
• Recognize causes of conflict
• Dealing with emotionally charged situations
• Problem-solving for a win-win outcome
• Ways to disagree and keep rapport

Putting It All Together

Self-assessments, role-plays, exercises, audio visuals, interactive lectures, group discussion, activities
Who Must Attend:
All Exective & NON-Executive Level Employees
Investment Fees:
RM1,484.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,272.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 10 December 2021)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is HRD Corp Claimable Course *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under HRD Corp Claimable Course With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)