To improve individual’s problem-solving and critical thinking skills by using various models that are introduced.
At the end of the training, the participants will:
• Determine the causes by comparing between unsatisfactory and desired level
• Propose solutions by utilizing different tools and methods
• Evaluate solutions based on factors such as cost, feasibility and time
• Utilize creativity techniques to generate ideas apart from conventional method
• Implement and follow-up confidently on the solutions proposed
Module 1: Essential elements in problem-solving
• Defining a problem
• Why the need for problem solving?
• Reasons problems are not solved
• Ways of identifying possible causes
• Techniques of proposing solutions or alternatives
• Evaluate solutions or alternatives
• Ways of generating ideas
• Implementing solutions
Module 2: Different types of problem-solving methods- SCIENTIFIC
1. Goal-setting method
• Propose alternatives
• Analyze alternatives
• Select the best alternatives
• Plan and take action Evaluate results
2. Pro and con method
• Setting the goal
• Identify the ultimate decision
• Factors which are for and against
• Proposing alternatives
3. Force-Field method
• Write the goal
• List driving and restraining methods
• Deciding the favouring and resisting changes
• Developing an action plan
4. ABC Method
• Analyse the alternatives
• Balance the benefits
• Calculate contingencies
• Make decision
Module 3: Decision-making models: Critical Thinking
1. 5W-H method
• Causes of dissatisfaction
• Who is involved?
• Place of happening
• Reasons of happening
2. Opportunity method
• Listing problems
• Availability of Opportunities
Module 4: Decision-making & Critical Thinking models group
1. Consensus method
• Describing the problem
• Listing possible alternatives
• Reviewing and setting priorities
• Work towards consensus
• Implement the decision
• Evaluate the results
2. Collaborative method
• Levelling
• Listening skills
• Validating
• Behaving assertively
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to PSMB conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Pembangunan Sumber Manusia Berhad (PSMB/HRD Corp)