Managing Communication Effectively Through Workable Techniques by Aslini Abdullah
Date: 5 & 6 September 2023 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
To communicate appropriately when approaching different personalities. Different techniques to be utilized based on the situation. When appropriate techniques are used, productivity can be improved. All these can be achieved through motivation, giving and receiving feedback to the respective individuals.

Deter emotional trigger words that may offend an individual instead use objective words and statements that encourage harmony within the team.

Deal with conflicts based on the circumstances, focus on objectives rather than being personal. Be assertive when dealing with situations rather than contemplating and not achieving results.

At the end of the training, participants will be able to:

Deal with personalities objectively
Handle conflict in getting the solution solved
Speak assertively to deal with matters professionally
Encourage others to perform their tasks by giving motivation at all times
Utilize positive words for positive reaction by avoiding emotional trigger words

Program Content:
Module1: Dealing with personalities
Types of personalities
Strengths and weaknesses of the personalities

Module 2: Avoid being personal, be objective
What is conflict?
Causes of conflict
Ways to handle conflict

Module 3: Be assertive and avoid being aggressive and passive
Difference between aggressive, passive and assertive
Definition of assertive
Techniques being assertive

Module 4: Motivating by giving feedback
Johari Window
Ways of giving feedback positively
Techniques in receiving feedback

Module 5: Cooperation technique
Emotional trigger words
Positive words to encourage positive reaction
Reinforcement of positive words

Interactive Workshop
Who Must Attend:
All Executive Level Staffs
Investment Fees:
RM1,696.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,400.01 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 28 August 2023)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

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