Mentoring, Coaching And Counseling Skills At Work by Raja Abdul Halim Raja Shah Kobat
Date: 23 & 24 September 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter?s professional and/or personal development. Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.


At the end of the workshop, participants will be able to:

- Help those to become familiar with the organization and get up to speed

- Ensure effective learning for the future

- Assist in identifying and supporting potential

- Enhance job-related knowledge and skills for the present

- Assist people in major transitions to new stages of their lives

Program Content:

Definition of mentoring
- Values of mentoring
- Ways of identifying qualities of a mentor
- Types of relationship involved
- Different types of mentee

The mentoring process
- Tips on getting started
- Areas of development
- Stages of mentoring
- Facilitating learning
- The learning cycle

Qualities of a mentee
- Knowing mentee's expectations
- Needs of mentees
- Areas for discussion

Working hand in hand
- Methods of maintaining partnership
- Tips for mentors and mentees

What is counseling and coaching
- Definition of counseling and coaching
- When to counsel and coach

Setting the climate before counseling and coaching
- Sourcing information before counseling and coaching
- Preparation of logistics
- Building confidence

During the counseling
- Building rapport
- Dealing with confrontation and resistance
- Using feedback techniques
- Enhancing listening skills
- Pitfalls to avoid during counseling
- Be aware of your body language
- Developing checklist for understanding
- Being empathic

Coaching Skills
- Planning to coach - questions to ask
- Checklist on coaching skills
- Working on competency
- Deciding on outcomes
- Developing trust

Action plan after counseling and coaching
- Developing action plan to follow up on counseling
- Positive reinforcement techniques


Apart from lectures the following will be incorporated:

- Group discussion
- Role plays
- Self-assessment exercises
- Games and activities in relation to the topic discussed

Who Must Attend:
Executive level
Investment Fees:
RM1,600.01 (Including 8.00% Service Tax) per participant (Standard Fee)
RM1,400.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 11 September 2024)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

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We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)