Planning and administering the goals
• Ways to develop objectives
• Include Key result area, tasks and checklist
• Work planner
• Organising your schedule
Dealing with people to get the job done
• Identifying personalities
• Factors that will motivate them to cooperate
• Cooperation Techniques
• Tips on assertiveness
Problem-solving techniques
• Identify the problems
• Steps on problem-solving
• Solutions to be implemented
• Follow-ups
Managing datelines
• Last minute requests
• Ways on prioritization
• The ‘If’ syndrome
• Ways to avoid procrastination
Get the administrative work done orderly
• Dealing with e-mails
• Sorting the e-mails
• Familiarise with Work process