To develop supervisors through supervisory skills in order for them to manage their resources effectively especially manpower to achieve maximum productivity.
At the end of the training, participants will be able to:
• Identify their roles and responsibilities in order to carry out their duties effectively
• Acquire leadership skills in order to achieve company’s objective
• Identify barriers to communication in order to communicate effectively
• Apply skills in collaborating and resolving conflict for an effective teamwork
• Utilise problem-solving and decision making tools to solve issues at work
• Motivate team members to achieve productivity
• Practice delegation skills to enable to perform their jobs independently
Module 1: Essential Role and responsibility of a supervisor
• Qualities of a supervisor
• Characteristics of supervisors
• Functions of a supervisor and the management process
• The supervisor’s responsibilities
Module 2: Effective Leading towards success
• Leadership skills
• Techniques to be a respected leader
• Increase performance by putting employees first
• Characteristics and qualities of successful leader
• Leadership styles- Goals vs. Relationship oriented
• Apply leadership through individual needs
Module 3: Developing an inspiring masterful communication style
• Understanding the process of communication at workplace
• Identifying common barriers to communication and overcoming them
• Keys to effective listening
• Giving and receiving feedback
• Being assertive as a supervisor
• Conducting briefings and meetings
Module 4: Enhancing team development
• What can teamwork do for me and the tea
• Involve the team in setting goals and standards
• Resolving conflict
• Trust Building
• Functional interaction between departments
Module 5: Problem-solving & decision-making skills
• Identifying issues at work
• Essential problem-solving and decision-making tools
• Encourage suggestions
Module 6: Ways to motivate the team
• Instill positive work attitude
• Provide growth opportunities
• Give clear goals and expectations
• Support job security
Module 7: Delegating tasks and assigning responsibilities
• Understanding what is delegation
• Fears of delegation
• Techniques of delegation
• Delegation based on shift hours
• Monitoring subordinate’s performance
• Benefits of delegation to delegator and delegate
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)