Module 1: Essential Role and responsibility of a supervisor
• Qualities of a supervisor
• Characteristics of supervisors
• Functions of a supervisor and the management process
• The supervisor’s responsibilities
Module 2: Effective Leading towards success
• Leadership skills
• Techniques to be a respected leader
• Increase performance by putting employees first
• Characteristics and qualities of successful leader
• Leadership styles- Goals vs. Relationship oriented
• Apply leadership through individual needs
Module 3: Developing an inspiring masterful communication style
• Understanding the process of communication at workplace
• Identifying common barriers to communication and overcoming them
• Keys to effective listening
• Giving and receiving feedback
• Being assertive as a supervisor
• Conducting briefings and meetings
Module 4: Enhancing team development
• What can teamwork do for me and the tea
• Involve the team in setting goals and standards
• Resolving conflict
• Trust Building
• Functional interaction between departments
Module 5: Problem-solving & decision-making skills
• Identifying issues at work
• Essential problem-solving and decision-making tools
• Encourage suggestions
Module 6: Ways to motivate the team
• Instill positive work attitude
• Provide growth opportunities
• Give clear goals and expectations
• Support job security
Module 7: Delegating tasks and assigning responsibilities
• Understanding what is delegation
• Fears of delegation
• Techniques of delegation
• Delegation based on shift hours
• Monitoring subordinate’s performance
• Benefits of delegation to delegator and delegate