Mentoring & Coaching is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development.

Mentoring & Coaching functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee. 

The rewards from improving your mentoring and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

At the end of the training, participants will be able to:

• Help those to become familiar with the organization and get up to speed

• Ensure effective learning for the future

• Assist in identifying and supporting potential

• Enhance job-related knowledge and skills for the present

• Assist people in major transitions to new stages of their lives

Module 1: Definition of mentoring

• Values of mentoring

• Ways of identifying qualities of a mentor

• Types of relationship involved

• Different types of mentees

Module 2: The mentoring process

• Tips on getting started

• Sharing vision-Happiness made simple: We care, we share, we grow together

• What is the mission: We aim to enrich lives through our trusted products

• Areas of development

• Stages of mentoring –Exploration ,new understanding and action planning

• Facilitating learning

• Incorporate spark values: Service for excellence, Passion & results, Accountability, Respect for others 

• The learning cycle

• Explain Winning Wheel-Understand your customers, Innovate & improve, Plan & Integrate, Go the extra mile and Measure and focus

 

Module 3: Qualities of a mentee

• Knowing mentee’s expectations

• Needs of mentees

• Areas for discussion

Module 4: Working hand in hand

• Methods of maintaining partnership

• Tips for mentors and mentees

Module 5: What is Coaching 

• Defining coaching 

• Coach’s profile

• Who to coach

• Suitable and unsuitable occasions to coach

• Level of expertise, necessary skills and qualities

Module 6: A structure for coaching

• Competency- assessing current level of performance

• Outcomes- Setting outcomes for learning

• Action- agreeing and initiate action

• Checking- Giving feedback and make sense of what’s been learnt

Module 7: Essential elements to Coaching skills

• Building rapport

• Questioning

• Observation

• Listening

• Matching people’s worlds- visual, auditory and kinesthetic

• Helping people change- Breakdown what they are saying and think of the implications

• Learning to learn-activist, reflector, theorist, pragmatist

• Planning learning-learning, doing, teaching

• Choosing a style-coach’s involvement, learner develops

• Developing trust

• Giving feedback

Module 8: Coaching Opportunities 

• Applying the structure

• Yesterday’s actions

• Today’s opportunities

• Tomorrow’s plans

Module 9: Action Plan after Coaching

• Developing action plan to follow up on Coaching

• Reviewing the methods used in Coaching

Interactive Training

All Executive Level Employees