How To Develop Your HR Policy, SOP & Employee Handbook by Pagadala Cyril Papiah
Date: 20 & 21 July 2026 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Introduction:
Purpose of Written HR Policy:
A written HR Policy will provide clear direction for decision making by management when the owner or top management is away. This will also provide responsible delegation of authority

Purpose of Employee Handbook:
The Employee Handbook is an agreement between employee and the organization on terms and conditions of employment including employee benefits and disciplinary action     
What Does this training Cover?
The training covers the commonly used HR Management systems and the employment laws from recruitment and management to dismissal/termination of employment. 
Objectives:
The training will cover the following: 

Draw up clear HR Policies and the Employee Handbook; and define their aims and purposes
Understand management prerogatives and areas of responsibility for the HR Department 
Explain job functions and establish accountability and responsibility of employees carrying out HR functions  
Apply types of legal and market-standard benefits and entitlements for employees; and define their aims and purposes; adhere to legal standards surrounding various policies
Establish the ‘paper’ trail or flow chart and draft HR documents and letters


Program Content:
(1) Introduction 
Differences between HR Policies & Employee Handbook 
Organization structure & levels 
Job Descriptions & Specifications 
Prerogatives of management 

(2) Basic Salaries & Allowances    
Job Grades 
Pay Grades & Pay Ranges
Minimum Wages Act (latest)   
Allowances & Reimbursable Claims 

(3) Employment 
Recruitment Methods 
Selection Methods   
Types of contracts  

(4) Probation and Confirmation 
Period of probation 
Action before confirmation  
Extension of probation 

(5) Employee Development 
Orientation 
Training & development
Transfers
Promotions  
  
(6) Performance Management & Bonuses  
Appraisal 
Linking increments & bonuses to performance
Action for non-performers 

(7) Employee Recognition  
Long service awards 
Service excellence awards 
Get together functions   

(8) Work Hours, Rest Days, Public Holidays and OT  
Working hours & days 
Rest Days 
PH 
OT Rates    

(9) Entitlement / Benefits   
Annual Leave entitlement
Sick leave & Medical Benefits 
Maternity / Paternity Leave 
Special leave: Marriage, Compassionate, Prolonged Illness, etc    
Special benefits: loans, scholarship, uniform, etc
  
(10) Non-performance / Indiscipline & Dismissal 
Major and minor misconduct
Disciplinary action steps  
Types of disciplinary action
Non-performance & Indiscipline 
Probationary Period & Non-confirmation   
Legal issues

(11) Resignation, Retrenchment & Retirement     
Resignation notice period 
Retirement age & Benefits 
Golden handshake & Garden Leave 
Retrenchment and Compensation Issues    
Extension of service after retirement

(12) Grievance Procedure & Exit Interviews   
General grievance procedure
Content of Exit Interviews 
Approving authority & signatories

(13) Employment (Part-time Employees) Regulations 2010
Who is a part-timer? 
Benefits for part-timers 
Overtime Issues 

(14) Children and Young Persons Act 1966
Definitions of children and young person
Working hours and days 
Limitation of jobs 

(15) Employee Handbook 
Scope and limitation of handbook 
General and specific aims of handbook 
Terms and conditions of employment 
Other information that may be included

Methodology:
Presentations, interactive discussion, workshop sessions
Who Must Attend:
HR Managers 
Heads of HR Department 
Policy Decision Makers 
Board of Directors  

Investment Fees:
RM1,988.00 (Including 8.00% Service Tax) per participant (Standard Fee)
RM1,788.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 14 July 2026)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

Human Resource Development Corporation (HRD Corp)HRD Corp Registered Training ProviderHRD Corp Claimable
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)