Cyril comes with more than 18 years of real hands-on work experience in Human Resource Management, Operations, Customer Service and Administration.
His work experience covers various industries such as the banking, manufacturing, hospitality and other service industries He has worked for both local and multinationals and in both small and large companies.
He started off his career with the United Asian Bank (now CIMB Bank). He then joined the Raintree Club, and then joined an international glove manufacturer, Moldip (a subsidiary of the Pirelli Group of Companies, Italy). He then joined the Air Keroh D’ Village Resort Melaka and then proceeded to become the Director of HR and Administration of the Sri Arteessee Group of Companies involved in many different types of businesses. He then became a lecturer and is now a corporate trainer.
His tenure in organizations has provided with him deep insight and lasting exposure to various problems and solutions of different kinds.
He has gone through the whole gamut of HRM functions including: setting up the HR Department A-Z with appropriate systems in a new organization as part of start-up operations, designing policies and procedures, writing operational procedures, designing performance appraisal standards, managing recruitment and selection, setting up wage systems, designing motivation strategies, reducing employee turnover, training handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, etc.
He has always involved himself in the operations of the various businesses and has such has seen him managing operational functions alongside HRM in line with his belief that all managers should know the other business functions and strategies of the organization. He therefore was invariably involved in sales and customer relations.
As a post-hands-on experienced senior manager with a BA (English) and MA (Human Resource Management), his lecturing experience covers both local and foreign qualifications for University Sains Malaysia, Association of Business Executives (UK), Institute of Administrative Management (UK), University of Norththumbria (UK), University of Tasmania and local colleges.
He has taught English and business communication to local and foreign students particularly from China, Nepal, India, Indonesia, Bangladesh and Pakistan He has trained and facilitated Business English, Business Communication, Letter & Report Writing and related programmes for fresh graduates under the PSMB approved Unemployed Graduate Training Scheme.
In the field of corporate training he has trained and facilitated training in many specialised areas such as job skill analysis, interview skills, HR planning, compensation, performance management, people development & motivation; Employment & Industrial Laws; Managerial & Supervisory Skills; Customer Relations; Soft Skills; English and Business Communication.
He delivers and facilitates the programmes in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.
His participants range from CEOs, managers, executives, supervisors to clerks and professional engineers, lawyers and computer specialists. He has many repeat clients. Maybe this is due to his simple philosophy: “SHARE REAL WORK KNOWLEDGE”. Perhaps a cue may also be taken from a participant: ‘I NEVER KNEW THIS WAS SO EASY!’
He has trained large, small and medium-sized local and multinational organizations from various industries. Some of them are: CCM Chemicals, Ornasteel Enterprise Corporation, FELDA, Euratech (M), MBF Cards, Telekom Malaysia, PERODUA, RHB Bank, Optimax Eye Specialist Centre, Hotel Maya, Tanjung Rhu Resort, Prestar Steel Pipes, Company Commission Malaysia, Manulife, TNB, Malaysia AIDS Council, Malaysia Newsprint Sdn Bhd, Equatorial Hotel, BC Petrochemical, Wonder Bowl, Schaefer Kalk (M), Guardian Venture (M), Kudrat Maritime, Bumimetro Construction, Sinora, Global Airfreight, Shangrila Hotel, Hitachi Chemical, Redtone Telecommunications, Multipurpose Insurance, Pacific Regency Apartments, STT Technologies, Fujiya Constructions, Boulevard Hotel, EON, Cargil Palm Products, Petronas, Hospital Pantai Indah, Country Heights Resorts, YTL Land, Sime Kansai, Samsung Electronics (M), JVC Video (M), Kelab Sukan Cahaya, UPD Systems, Takaful Nasional, Dewan Bahasa Dan Pustaka, Job Street.com, Inti College, Toshiba, Sara Lee, MISC, Vacances, Malaysian Biotechnology Sdn Bhd, BABA Products, Japan Travel Bureau, MBB, Canon, NIKKO Hotel, Cadbury, Dewan Bahasa dan Pustaka, Ministry of Local Government and Housing, Income Tax Board, Airod, Job Hunt, University Islam International, Genting Sanyen, Dumex, Clara International, Honda, Perwaja Steel, Sony, Continental Sime Tyres, Eurogain Consulting, Sabah Tourism Board, Mines Resort, Subang Jaya Medical Centre, Dumex, STAR Cruises, Nando’s, EPF, Hitachi, etc