Operational Decision Making For Human Resource Practitioners by Pagadala Cyril Papiah
Date: 20 & 21 July 2026 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:
The function of the HR Department is to initiate, organise and manage employees at the strategic level to make best use of their skills and motivate them to contribute to the profit of the organisation; through the respective line departments. 

At the same time the HR Department has to manage its own HR employees  
In order to do this an organisation needs to set a proper system and administer it well so that employees derive satisfaction from work.  

Some of them are legal procedures. Others are systems procedures  

The programme focuses on the core aspects of HRM functions in an organization carried out on a day-to day basis as per the laws of Malaysia 

New employees to the HR function / department will benefit greatly as this programme gives an overview of the HR function and how it fits into the organisation 

Objectives:
This programme will teach you how to:  

Organise the HR department: and write effective job descriptions and job specifications 
Determine head count numbers; and select right employees  
Design performance appraisals; Cary out career planning; Identify training needs in an organization and carry out training 
Carry out Job Evaluation and draw-up salary structures 
Administer legal benefits under Employment Laws; and common optional benefits; Develop an acceptable grievance procedure; Carry out disciplinary action including a Domestic Inquiry; and termination of employment 
 

Program Content:
(1) Introduction  
What is HR Management? 
Roles of the HR Specialist and Generalist 
Roles of Non-HR managers in HRM roles 
Human Resource Management functions 

(2) Drafting Job Descriptions & Specifications
Role of JD and JS 
Who drafts JD/JS?
Role of HRM
Content of JD/JS

(3) Manpower Planning 
What is human resource planning? 
Organisation Chart of the HR Department 
Determining head count numbers 

(4) Recruitment, Tests & Selection
Methods of recruitment
Types of questions for job interviews  
Types of employment selection tests 
Post interview process

(5) Training & Coaching 
Training Needs Analysis (TNA) 
Training methods & Coaching 
Judging training effectiveness 

(6) Orientation 
Who conducts orientation? 
Content of orientation 
Method of orientation  

(7) Performance Appraisal & Management 
The 4 Perspectives of the Balanced Scorecard 
Setting KPIs
Conducting the appraisal interview –do’s and don’ts 
Performance Improvement Plans (PIP) 

(8) Career development 
Job rotation 
Promotions 
Transfers 
Job enrichment / enlargement 

(9) Job Evaluation (JE) for Designing Salary Scales 
Purpose of job evaluation 
How to design a salary scale 
Points Method of JE 

(10) Administration of Malaysian Legal Benefits (EA 1955/ SLO 2004 & 2005)
Overtime rates 
Rest days 
Public Holidays 
Annual leave
Sick leave 
Maternity leave 
Paternity Leave

(11) Administration of Common Optional Benefits
Prolonged illness leave
Compassionate leave 
Other Benefits and claims 

(12) Probationers (Industrial Relations Act 1967)
Probationary notice of termination 
Processes to terminate a probationer
Extension of probationary period 

(13) Discipline Management / Dismissal in Malaysia (Industrial Relations Act 1967) 
Grievance Procedure 
Managing discipline
Handling major and minor misconduct 
Conducting a Domestic Inquiry  

(14) Resignation / Termination Issues in Malaysia (EA 1955 / SLO 2004 & 2005)
Notice of resignation 
Calculation of salary for short-notice / incomplete month 
Legal Retrenchment benefits

Methodology:
Presentations, discussions, workshops, case study
Who Must Attend:
HR Managers 
HR Executives  
HR Assistants 
New HR Employees
Non-HR Line Managers
Non-HR Line Executives   

Investment Fees:
RM1,988.00 (Including 8.00% Service Tax) per participant (Standard Fee)
RM1,788.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 14 July 2026)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

Human Resource Development Corporation (HRD Corp)HRD Corp Registered Training ProviderHRD Corp Claimable
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)