There are many reasons why employees misbehave. Among them are management styles, work habits, employees’ peers or the employees themselves
Employees may also lack the right motivation. Developing and maintaining good employees may prevent misconduct
Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire
This programme shows how to develop and manage employee relations and if that fails, to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to try to prevent cases going to the Industrial Court.
At the end of the programme, participants will have a better understanding of the employee relations and industrial relations process
The programme teaches how to:
• Select a suitable leadership style for the types of motivation
• Understand employee dynamics, benefits and role of handbook in managing employee behavior
• Handle misconduct and domestic inquiry; and make decisions
• Learn the lessons from Industrial Court decisions; Understand the role of the Industrial Court;
(1) Motivation
• Concept of Equity
• Hierarchy of needs
• ‘X” and ‘Y’ orientation
• Positive and negative reinforcement
• Financial and non-financial motivation
(2) Leadership and Supervision
• Autocratic / Democratic
• Close and Distant Supervision
• Managerial Ethics
(3) Employment Dynamics
• Employment
• Skills Training & Career Development
• Performance Management
• Compensation Equity
• Communication
(4) Employee benefits
• Legal
• Optional
• Non-financial benefits
(5) Handbook
• Transparency
• Orientation
• Justice
• Culture
(6) Misconduct
• Difference between Domestic Inquiry and Industrial Court?
• Do we conduct an inquiry in every case?
• Steps in Disciplinary Action and Appeal Process
(7) Major and Minor Misconduct
• Critical roles of handbooks, rules, and standard operating procedures
• Principles in drawing up rules and regulations
• What is major misconduct?
• How to classify major misconduct
• How minor misconduct becomes a major misconduct
(8) Some Types of Misconduct
• Malingering
• Tardiness
• Poor or inefficient job performance
• Absence without approval
• Absence before or after PH
• Absence from the workplace
• Excessive MC
• Disobedience
• Insubordination
(9) Sexual Harassment
• Definition of sexual harassment
• Process of reporting sexual harassment
• Role of employer and DG of Labour
• Investigation and action
(10) Verbal and Written Warnings
• What is ‘caution’?
• Difference between verbal warnings and written warnings
• The content of verbal and written warnings
• What to write in a ‘suspension’ letter?
• Importance of warning letters
(11) The Domestic Inquiry Proceedings
• The actors?
• What can the employer and employee do?
• Pitfalls in carrying out a Domestic Inquiry
• Ensuring that the Inquiry is smooth
• Preparing the minutes of Inquiry
• The powers of the Inquiry Panel
(12) Decision making in Inquiry
• Factors to consider in making decision
• What is appeal board?
• What to consider in appeals?
• Process of appeal
(13) Industrial Court
• Who can appeal to Industrial Court?
• Method of appealing
(14) CASE LAW: Precedents Set By Industrial Court Cases
• Absenteeism
• Constructive dismissal
• Who is a workman?
• Unfair dismissal
• HR Managers / Executives / Assistants
• Non-HR & Operational Managers / Executives
There are 3 methods to register for this training:
- Kindly click here for online registration. Register Now.
- Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
- Call us to register. Tel: +6-03-6270-9883.
Notes:This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)