To improve individual’s problem-solving and decision-making skills by using various models that are introduced.

At the end of the training, participants will be able to:

• Determine the causes by comparing between unsatisfactory and desired level

• Propose solutions by utilizing different tools and methods

• Evaluate solutions based on factors such as cost, feasibility and time

• Utilize creativity techniques to generate ideas apart from conventional method

• Implement and follow-up confidently on the solutions proposed

Essential elements in problem-solving

• Defining a problem

• Why the need for problem-solving

• Reasons problems are not solved

• Ways of identifying possible causes

• Techniques of proposing solutions or alternatives

• Evaluate solutions or alternatives

• Ways of generating ideas

• Implementing solutions

Different types of problem-solving methods- SCIENTIFIC

1. Goal-setting method

• Propose alternatives

• Analyze alternatives

• Select the best alternatives

• Plan and take action Evaluate results

2. Pro and con method

• Setting the goal

• Identify the ultimate decision

• Factors which are for and against

• Proposing alternatives

3. Force-Field method

• Write the goal

• List driving and restraining methods

• Deciding the favoring and resisting changes

• Developing an action plan

4. ABC Method

• Analyse the alternatives

• Balance the benefits

• Calculate contingencies

• Make decision

Decision-making models: Problem-solving

1. 5W-H method

• Causes of dissatisfaction

• Who is involved?

• Place of happening

• Reasons of happening

2. Opportunity method

• Listing problems

• Availability of Opportunities

Decision-making models: group

1. Consensus method

• Describing the problem

• Listing possible alternatives

• Reviewing and setting priorities

• Work towards consensus

• Implement the decision

• Evaluate the results

2. Collaborative method

• Levelling 

• Listening skills

• Validating

• Behaving assertively

Participants will have the opportunity to use the Problem-solving steps and models during the training.

All Executive Level Employees