To improve individual’s problem-solving and decision-making skills by using various models that are introduced.

To develop and improve the participants’ ability to visualize, articulate, solve complex problems and concepts, and make decisions that make sense based on knowledge, skills and information. Such skills include demonstration of the ability to apply logical thinking to gathering and analyzing information, generating potential alternatives, designing and testing solutions to problems, and formulating plans

1. Key analytical skills and the application of logical thinking in analyzing information, designing and testing solutions to problems and in formulating plans.

2. Know-how to conceptualize and articulate complex problems and solutions.

3. How to gather, analyze and organize data using a logical and systematic process.

4. The process in selecting, implementing and evaluation of appropriate problem solving and tools.

5. Application of appropriate tools in the process of analyzing information.

6. How to recognize patterns in a complex set of data or information.

7. Models on developing practical solution. 

8. Effective adaptation of problem solving techniques to specific solutions.

9. Application of statistical methods to analyze and resolve business and technical problems.

10. Formulation and evaluation of criteria for selecting and implementation of solutions.

-  Tool No. 1  - Brainstorming

-  Tool No. 2  - Matrix Table

-  Tool No. 3  - Check Sheet

-  Tool No. 4  - Pareto Diagram

-  Tool No. 5  - Flow Chart

-  Tool No. 7  - Cause & Effect Diagram

-  Tool No. 7  - Graphs & Charts

• Defining a problem

• Why the need for problem-solving

• Reasons problems are not solved

• Ways of identifying possible causes

• Techniques of proposing solutions or alternatives

• Evaluate solutions or alternatives

• Ways of generating ideas

• Implementing solutions

1. Goal-setting method

• Propose alternatives

• Analyze alternatives

• Select the best alternatives

• Plan and take action Evaluate results

2. Pro and con method

• Setting the goal

• Identify the ultimate decision

• Factors which are for and against

• Proposing alternatives

3. Force-Field  method

• Write the goal

• List driving and restraining methods

• Deciding the favoring and resisting changes

• Developing an action plan

4. ABC Method

• Analyse the alternatives

• Balance the benefits

• Calculate contingencies

• Make decision

 

1. 5W-H method

• Causes of dissatisfaction

• Who is involved?

• Place of happening

• Reasons of happening

2. Opportunity method

• Listing problems

• Availability of Opportunities

1. Consensus method

• Describing the problem

• Listing possible alternatives

• Reviewing and setting priorities

• Work towards consensus

• Implement the decision

• Evaluate the results

• Levelling 

• Listening skills

• Validating

• Behaving assertively