|  |  | 
Home
Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Tee Keng Chai, Casey
Date: 8 & 9 December 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- People Management Skills in the Workplace By Tee Keng Chai, Casey
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.

Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate. 

People Management Skills in the Workplace is an intensive new workshop that provides you with ways to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success!

 Register Now Find Out More 
Aslini Abdullah
Date: 13 & 14 December 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Applying Multi-Tasking Skills In The Office Workshop By Aslini Abdullah
Do you do know is the criteria to become excellent staff? The list to become excellent staff can be very long, however there is a simple formula for this. Come and join this program to discover the secret of becoming an excellence staff in the 21st century. You will be guided on a journey that will change the way you perceive information around you.

Learn how much your work-attitude contributes towards your performance evaluation process. Experience the art of thinking differently to solve problems. Study the correlation between emotional thinking and logical thinking to handle criticism positively. Analyze the way to control and manage your emotions in difficult situations.

Discover the core competency skills to multi-task at your office. By understanding the right concepts of core competency skills, you will be able to work faster, be more productive, enhance efficiency rate and enjoy your work better.
 Register Now Find Out More 
Aslini Abdullah
Date: 14 & 15 December 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Effective Interpersonal & Communication Skills Workshop By Aslini Abdullah
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

 Register Now Find Out More 
Devindran A/L Raju
Date: 19 & 20 December 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- 5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 19 & 20 December 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Improve Productivity, Personal Leadership & Inner Mastery Workshop By Tee Keng Chai, Casey
We’ve seen many leaders and individuals suddenly scramble or feel distressed when faced with an unexpected turn of events or unwanted outcome, whether they work in the corporate sectors , run a family business or lead a department or company. They also begin to struggle in their personal relationships and are more reactive in their decision making when it comes to challenging life and business circumstances.

These are usually the tell-tale signs that these individuals haven’t yet started on a journey of inner mastery.

What Is Personal Leadership?
Personal Leadership involve developing the confidence and strength to set realistic goals and fulfil your potential. Everyone has strengths and weaknesses and a range of skills that are used in everyday situations, but all too often people remain unaware of, or undervalue, their true abilities.

Self-empowerment workshop is fast becoming a popular approach for many organisations to improve professional and team effectiveness as well as organisational productivity. Self Leadership help develop key capabilities in excellent leadership: Clarity, Focus, Creativity and Compassion. Team Leaders excel further when they could integrate mindfulness, self-awareness and social awareness with effective techniques of management and mentorship. 

In developing self-leadership, participants will realise they how can create the space for growth and empowerment, both for themselves and others in the organisation, leading to positive work performance, more cohesive teams and higher productivity.

What Is Inner Mastery?
Mastery is defined as the comprehensive knowledge or skill in a particular subject or activity. Simply stated, mastery learning is a process where a learner masters a topic or concept before advancing to the next level of proficiency.

According to Dr. Richard Moss in The Mandala of Being, humans experience four holding environments: the womb, post-birth, leaving home and "the present moment." Experiences from the preceding holding zone are carried forward to the next, and all decisions, actions and reflections are therefore informed by the past. We embark on a journey and then change jobs, start different businesses, learn different subjects/skills and change values, as per the current environment. We do all of this without really achieving mastery in one before moving on to the next.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 19 & 20 December 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- The Malaysia Labours Laws Workshop (With Recent Changes) By Pagadala Cyril Papiah

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

 Register Now Find Out More 
Aslini Abdullah
Date: 20 & 21 December 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Dealing With Customers' Complaints, Frustrations & Dissatisfaction By Aslini Abdullah

Managing Complaints. It seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today’s jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of “internal” customers (colleagues, employees, bosses, and other departments) it is difficult to satisfy those we commonly view as our “real” customers (those who use our services). Satisfying “internal” customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

People often don’t realize that working hard is not the same as satisfying customers. As a result, people often work hard and are frustrated because customers (internal or external) remain unsatisfied.

As such the main aim of this workshop is concentrating on how to satisfy the needs and wants of customers effectively.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 21 & 22 December 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Tee Keng Chai, Casey

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 26 & 27 December 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Professional and Engaging Presentation Skills Workshop By Tee Keng Chai, Casey
Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from glossophobia- fear of public speaking. Hence, this workshop is designed very thoroughly to  get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.
 Register Now Find Out More 
Aslini Abdullah
Date: 27 & 28 December 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Multiply Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 28 & 29 December 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Mastering The 10 Qualities of High Emotionally Intelligent People By Tee Keng Chai, Casey
If emotional intelligence (EQ) sounds like an oxymoron to you, that’s understandable. We tend to think of our emotions and our intelligence as two separate things. But put them together as emotional intelligence, and it’s essentially a different way to be smart because it’s “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically” according to the dictionary definition. The term was made popular by psychologist Daniel Goleman in his book Emotional Intelligence: Why It Can Matter More Than IQ, in which he redefines what it is to be smart. In the book, Goleman lays out five components of emotional intelligence.

A common question that is often asked about Emotional Intelligence is …. “Can EQ be learned?”   We have all experienced or have met people that seem to be naturally gifted at controlling or recognizing their emotions.  These individuals seem to understand how to put others in a comfortable place, or get them engaged, or even to give another person whatever it is that they need at that time.

The good news is that while some people have EQ as a natural talent, for those that don’t, EQ skills can be learned.  There has been some clear and focused research that supports this fact. People can learn how to interact more effectively at work and increase their emotional intelligence. To make this happen, an individual needs to be personally motivated to do this.  Individuals need to first have a handle of where they are starting from (assessment) and then understand which of the five components of EQ need the greatest attention.

 Register Now Find Out More 
Sharveswary (Sharves) Balakrishnan
Date: 10 & 11 January 2023 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Public Relations (PR) 101 Workshop By Sharveswary (Sharves) Balakrishnan
Introduction: Public Relations or PR should be a key element of any business as it is modeled to effectively manage a company’s internal and external communication needs. More than just dealing with the media, any kind of communication that is intended for an audience must be planned and written in a way that can add value to the company’s brand or leadership. 

This is become more important in today’s digitally driven world where content is king. PR planning and implementations starts with a good strategy, building the right messages to guide your interactions with your target audience each year and leveraging on effective writing that protects and grows your brand/ company image,

This workshop is designed to give you a top to bottom view of PR for organizations / companies. Our courses are based on practical experience as a PR practitioner and reference to real case studies implemented by the trainer. This session will help companies with or without PR experience to enhance and deliver functional and result oriented PR initiatives. 

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 10 & 11 January 2023 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Management & Leadership Skills for Supervisors & Managers By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

 Register Now Find Out More 
Aslini Abdullah
Date: 10 & 11 January 2023 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- How Administrator Manage The Office Professionally (Administrative and Clerical Skills) Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 11 & 12 January 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

 Register Now Find Out More 
Devindran A/L Raju
Date: 11 & 12 January 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Strategic Procurement & Inventory Management Workshop By Devindran A/L Raju
Procurement and inventory management form the interfaces in today’s supply chains of industrial goods. As the global division of work is still increasing in all industries in order to improve speed, process integration and customer satisfaction there is a growing need for a modern sourcing system. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision. Procurement is viewed as a strategic function working to improve the organization's Profitability.  

Inventories constitute a significant portion of most firms’ assets. Hence, effective and efficient management of inventories is one of the most vital functions for a successful organisation. Effective Inventory Management can be the watershed for their success or demise in these times. This course is suitable for staff of all grades that require knowledge and skills in operation or management of procurement & Inventory. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 16 & 17 January 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- The Consultative Selling Skills Workshop By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More 
Devindran A/L Raju
Date: 16 & 17 January 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju
Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. 

These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation. 

This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
 Register Now Find Out More 
Aslini Abdullah
Date: 17 & 18 January 2023 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Essential Skills For Effective Managers/Supervisors Workshop By Aslini Abdullah
Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

 Register Now Find Out More 
Maria Valantine Rao A/P Subaramaniyam
Date: 18 & 19 January 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Improve Business Writing Skills With Confidence Workshop By Maria Valantine Rao A/P Subaramaniyam
The ability to communicate your ideas to prospective customers or top management is highly dependent on your ability to deliver your proposal utilising excellent writing abilities. It is necessary to write in a clear, concise, complete, and correct manner. It must deliver your message in a clear and understandable manner. The course will assist you in identifying the types of writings that fall into this category, as well as the methodologies and persuasive approaches required to produce a well-written business document.
 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 7 & 8 February 2023 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Handling Full Set Of Accounts By Gerald Peries A/L V. A. Peries
This course would enable new as well as existing accounting personnel, administration personnel to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result, the accounting personnel do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process which can lead to making errors.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the recording process.

This course is also suitable for administration staff, secretaries and other clerical personnel, who perform some basic accounting functions but have limited knowledge of accounting.

 Register Now Find Out More 
Aslini Abdullah
Date: 7 February 2023 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Managing Communication Effectively Through Workable Techniques By Aslini Abdullah
To communicate appropriately when approaching different personalities. Different techniques to be utilized based on the situation. When appropriate techniques are used, productivity can be improved. All these can be achieved through motivation, giving and receiving feedback to the respective individuals.

Deter emotional trigger words that may offend an individual instead use objective words and statements that encourage harmony within the team.

Deal with conflicts based on the circumstances, focus on objectives rather than being personal. Be assertive when dealing with situations rather than contemplating and not achieving results.

 Register Now Find Out More 
Ng Yong Hooi
Date: 8 & 9 February 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Timeless Time Management Strategies Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

 Register Now Find Out More 
Sharveswary (Sharves) Balakrishnan
Date: 8 & 9 February 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Becoming A Spokesperson Workshop By Sharveswary (Sharves) Balakrishnan
Overview : Any business size is represented by its key spokesperson, generally the founder or an individual in the Management position. The spokesperson is a decision maker and responsible to manage the ups and downs of the business effectively. Many appointed spokespersons are subject matter experts but shy away or hesitate when it comes to dealing with media- be it traditional or digital. Preparation ensures half the work is done and interacting with any kind of audience, online and traditional media becomes smoother when the groundwork is strong. 

This workshop is designed to highlight all the key aspects of becoming an effective spokesperson who can manage the different types of media approaches that have developed over the year including, formal approaches like media briefings, interviews and comment requests or informal methods like ambush, door -stop or digital follow up requests. 

Participants will be able to understand the nature of the media, their tactics in gaining stories and the right strategical moves you can adopt to deal with them. 

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 13 & 14 February 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
 Register Now Find Out More 
Aslini Abdullah
Date: 14 & 15 February 2023 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Effective Filing & Record Management At Workplace By Aslini Abdullah

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company.

Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed.

 Register Now Find Out More 
Devindran A/L Raju
Date: 15 & 16 February 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Kaizen: The Culture of Continuous Improvement By Devindran A/L Raju
Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace. Every business strives for continuous improvement in order to satisfy customer demand and maintain competitiveness. Whilst some initiatives may bring about some instant success, momentum can soon be lost if the continuous improvement activities are not embedded within the organisation and its culture.

This course shows you one method of bringing about permanent productive change within your business This two day Kaizen training course focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created to bring about sustainable improvement.
 Register Now Find Out More 
Devindran A/L Raju
Date: 20 & 21 February 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Fundamental of Warehouse/Store Operations & Safety By Devindran A/L Raju
Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. 

Warehouses as an industrial facility evoke the image of a simple operation moving materials around with forklifts, powered hand jacks, conveyors or by hand. As a result, when safety or security fails, warehouse losses can be tremendous varying from liability on stock and penalties to law suits by injured employees and even facility shut-down and business closures. The Warehousing Safety and Security covers in detail the different aspects and requirements of safety and security in the warehouse.

By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and safety. The course will suit both beginners and those who have basic understanding on warehouse/store operation & safety.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 20 & 21 February 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Effective Human Resources Management Workshop By Pagadala Cyril Papiah
Organizations need employees to achieve organization's goals. To be effective they need to be motivated with the right Human Resources Management (HRM) Systems. This workshop seeks to empower the manager with the necessary knowledge and skills to do just that .

The workshop focuses on the core aspects of HRM functions in an organization.

The core topics covered are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; grievances, discipline, termination.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 20 & 21 February 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Sales Management , Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
 Register Now Find Out More 
Aslini Abdullah
Date: 21 February 2023 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training - 5 Star Customer Service Workshop By Aslini Abdullah
In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardised. 

Participants who attend this workshop will be coached to become better speakers and listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.

To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally through telephone and e-mails.

 Register Now Find Out More 
Ng Yong Hooi
Date: 22 & 23 February 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 27 & 28 February 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Creative Problem Solving & Decision Making Skills By Tee Keng Chai, Casey
This training adopts a time-tested and proven approach to effective problem solving and provides a wealth of effective techniques which can be applied and implemented immediately on the job .

The approach presented in this program  is a simple and easy-to-use problem solving and decision making  process which is  explained in a step- by- step fashion and can be used by supervisors , executives and managers. 

 Register Now Find Out More 
Aslini Abdullah
Date: 28 February 2023 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Dealing With Complaints Objectively By Aslini Abdullah
Dealing with complaints objectively will give an a opportunity to maintain loyal customers

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 2 & 3 March 2023 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Finance For Non-Finance Managers & Executives By Gerald Peries A/L V. A. Peries
Increasingly, all executives, especially those moving into managerial level need to understand and apply financial know-how in their daily work and know how the business’s operation activities are being captured in the financial reports and what can they do to help improve the business performance.

Gaining financial acumen as part of the management skills is very important for anyone wishing to progress up the career path in any organisation, regardless of their current role and responsibilities.

This practical training is designed to provide an introduction to accounting and the basic financial knowledge and skills to help you be a step ahead when it comes to taking on more responsibilities in the future, including financial analysis and management for your company.

 Register Now Find Out More 
Devindran A/L Raju
Date: 6 & 7 March 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- 5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 6 & 7 March 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
 Register Now Find Out More 
Aslini Abdullah
Date: 7 March 2023 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Resolving Conflicts At Work Through Win-Win Strategy By Aslini Abdullah
Conflict is not the same as discomfort. The conflict isn’t the problem- it is when conflict is poorly managed is the problem.

Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.

But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships- both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.

 Register Now Find Out More 
Sharveswary (Sharves) Balakrishnan
Date: 8 & 9 March 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Basic Public Relations (PR) Writing Workshop By Sharveswary (Sharves) Balakrishnan
Overview : Writing is an essential skill in any work function. PR Writing is a delicately balanced skill that gives you the ability to strategies your content to be effective and influential for your readers. Common misconception is PR writing is not factual and is developed as we go depending on the announcements that need it. 

The truth is PR writing is a continuous process that starts with a good strategy, building the right messages for an annual comms plan and following it through with effective writing that protects and grows your brand/ company image 

This workshop is designed to give you a top to bottom view of PR Writing skills but at a very practical level. The workshop is based on the trainer's experience as a PR practitioner and examples provided in the materials are real case studies. This session will give ample opportunities for participants to test out the methods shared during the workshop of the training. 
 Register Now Find Out More 
Ng Yong Hooi
Date: 8 & 9 March 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 13 & 14 March 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Handling Misconduct & Carrying Out A Domestic Inquiry Workshop By Pagadala Cyril Papiah

Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire  

This workshop shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court. 

Participants will have a better understanding of the industrial relations process.

 Register Now Find Out More 
Devindran A/L Raju
Date: 13 & 14 March 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Store/Warehouse & Inventory Management Workshop By Devindran A/L Raju
Stores/Warehouses and Inventory Management are critical for the effective management of procurement and the supply chain to enable the efficient delivery of superior customer service. An enterprise’s success can be greatly affected by the efficiency of its stores operations; efficient stores management can save money, help retain customers and maintain continuous operations; but stores mis-management can lose an enterprise money, customers and production.. Inventories constitute a significant portion of most firms’ assets. 

Hence, effective and efficient management of inventories is one of the most vital functions for a successful organisation. Effective Inventory Management can be the watershed for their success or demise in these times. This course focuses on the operational and strategic management of warehouse and inventory. It covers the most important aspects of Stock Control from warehouse design, operation, control and effective inventory management.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 13 & 14 March 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Effective Coaching & Mentoring Skills Workshop By Tee Keng Chai, Casey
Coaching & Mentoring  can deliver dramatic results and drive significant financial impact to the bottom line. Many organizations today utilize coaching to build alignment, accelerate goals, and develop current and future leaders. Corporate coaching is focused on execution and results!

All leaders must have coaching  and mentoring skills as an essential element in their leadership toolbox. Leaders who consistently utilize coaching skills have more effective teams, higher morale, and better bottom-line results. Organizations with a coaching culture have high levels of retention of key people, better customer service, and higher productivity.

Employees who have received coaching and mentoring seminar report:
- Improved working relationships with peers, direct reports and their manager.
- Increased ability to deal with conflict.
- Improved performance when dealing with business challenges.

Learning how to be an effective coach is rewarding personally, and creates impact on the company’s bottom line.

 Register Now Find Out More 
Aslini Abdullah
Date: 14 March 2023 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Managerial Skills For Secretaries By Aslini Abdullah

A secretary’s role is to assist management to do the job-in other words help the manager to achieve results.

To understand Management is to understand corporate cultures. It is the Art of getting people to work as a team-effectively and harmoniously.

Top secretaries who have made the grade into Management have the entry qualifications, the right personality and have usually commanded the respect of their peers and superiors.

Secretarial teachers too, must have managerial skills if they are to teach secretaries to handle their jobs effectively.


 Register Now Find Out More 
Ng Yong Hooi
Date: 15 & 16 March 2023 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 20 & 21 March 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

 Register Now Find Out More 
Aslini Abdullah
Date: 21 & 22 March 2023 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 27 & 28 March 2023 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Multi-Tasking and Time Management Skills By Tee Keng Chai, Casey
Do you feel stressed about the number of tasks you need to get done and feel like you can never seem to get on top of things? Has it ever seemed like there aren’t enough hours in the day?

Do you feel that you are lost and don’t know where to go?

 In this course we examine what effective time management really means and what each of us has to do to achieve it. We look at the importance of having a clear life vision in order to help us use our time wisely and the specific goals and objectives that will help us actualize this vision. 

Participants are introduced to a wide range of time management tools and techniques, they are given time to consider which ones are appropriate for their lifestyle and then practice them in a fun and supportive environment. In the final topic of this course participants, prepare their action plan for long term change and improve productivity.

This Multi-Tasking & Time Management training is designed to help participants develop their skills in time management to achieve more effective results in less time.

One of the most repeated phrases you will hear in offices up and down the country is "we don't have enough time" - to which the response is often "work harder!" - Leading to overtime, stress - and often a poorly done job! Developing techniques to make more intelligent use of time, and to prioritize and effectively manage a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress!

 Register Now Find Out More 
Aslini Abdullah
Date: 28 March 2023 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
Location Map
Online Training:- Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

 Register Now Find Out More