|
 |
 |
|
| Date: 12 & 13 August 2021 (Thursday & Friday) |
|
| Time: Total 14 Hours:- Session 1 (Thursday): 9:00am to 1:00pm Session 2 (Thursday): 2:00pm to 5:00pm Session 3 (Friday): 9:00am to 1:00pm Session 4 (Friday): 2:30pm to 5:00pm |
|
| Venue: |
|
 |
|
 |
|
| Online Training:- Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam |
|
In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.
How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life. |
|
|
|
|
  |
|
 |
|
|
|
 |
|
| Date: 16 & 17 August 2021 (Monday & Tuesday) |
|
| Time: Total 14 Hours:- Session 1 (Monday): 9:00am to 1:00pm Session 2 (Monday): 2:00pm to 5:00pm) Session 3 (Tuesday): 9:00am to 1:00pm Session 4 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju |
|
Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country.
These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods. Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.
This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 19 & 20 August 2021 (Thursday & Friday) |
|
| Time: Total 14 Hours:- Session 1 (Thursday): 9:00am to 1:00pm Session 2 (Thursday): 2:00pm to 5:00pm Session 3 (Friday): 9:00am to 1:00pm Session 4 (Friday): 2:30pm to 5:30pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Multi-Tasking Skills for Managing Daily Work Challenges By Sri Devi Panchacharam |
|
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly. Real life takes over and we no longer ‘have time’ to manage our time! Yet it is at times like this that excellent multi-tasking skills are needed the most.
Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.
It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
|
|
|
|
|
|
|
|
|
|
|
 |
|
| Date: 23 & 24 August 2021 (Monday & Tuesday) |
|
| Time: Total 14 Hours:- Session 1 (Monday): 9:00am to 12:30pm Session 2 (Monday): 2:00pm to 5:30pm) Session 3 (Tuesday): 9:00am to 12:30pm Session 4 (Tuesday): 2:00pm to 5:30pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey |
|
| Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.
This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.
And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.
To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 24 August, 2021 (Tuesday) |
|
| Time: Total 7 Hours:- Session 1 (Tuesday): 9:00am to 1:00pm Session 2 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- 5S – Pengurusan Pengemasan Praktikal By Devindran A/L Raju |
|
| 5S adalah kaedah mengorganisasikan tempat kerja yang menggunakan senarai lima (5) perkataan Jepun: Seiri, Seiton, Seiso, Seiketsu dan Shitsuke. 5S menyediakan kaedah untuk mengurus, membersih, mengatur dan mengekalkan persekitaran kerja yang produktif. Dalam kerja-kerja seharian syarikat, rutin yang mengekalkan pengemasan dan keteraturan adalah penting untuk kelancaran dan kecekapan aktiviti. Metodologi ini menggalakkan pekerja untuk memperbaiki keadaan kerja mereka dan membantu mereka untuk belajar untuk mengurangkan sisa, masalah yang tidak dirancang, dan dalam proses inventori disamping bekerja di dalam persekitaran yang kemas. 5S adalah satu sistem visual berorientasikan kebersihan dan susunan yang direka untuk mencapai produktiviti, keselamatan, dan kualiti yang lebih baik. Apabila dilaksanakan sepenuhnya, proses 5S meningkatkan semangat, mewujudkan tanggapan yang positif pada pelanggan, dan meningkatkan kecekapan organisasi.
Selain daripada peningkatan produktiviti, meningkatkan kualiti, mengurangkan kos, 5S juga menyumbang untuk penghantaran pada masa yang tepat, meningkatkan keselamatan dan meningkatkan semangat. 5S adalah satu konsep tindakan bersepadu, dan satu budaya untuk diikuti. Untuk mendapatkan kejayaan yang paling besar, sifat dan implikasi setiap "S" perlu difahami oleh setiap pekerja daripada peringkat atas ke bawah dan hendaklah sentiasa diamalkan. |
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 25 & 26 August 2021 (Wednesday & Thursday) |
|
| Time: Total 14 Hours:- Session 1 (Wednesday): 9:00am to 1:00pm Session 2 (Wednesday): 2:00pm to 5:00pm Session 3 (Thursday): 9:00am to 12:30pm Session 4 (Thursday): 2:30pm to 5:30pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Mastering The 10 Qualities of High Emotionally Intelligent People By Tee Keng Chai, Casey |
|
If emotional intelligence (EQ) sounds like an oxymoron to you, that’s understandable. We tend to think of our emotions and our intelligence as two separate things. But put them together as emotional intelligence, and it’s essentially a different way to be smart because it’s “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically” according to the dictionary definition. The term was made popular by psychologist Daniel Goleman in his book Emotional Intelligence: Why It Can Matter More Than IQ, in which he redefines what it is to be smart. In the book, Goleman lays out five components of emotional intelligence.
A common question that is often asked about Emotional Intelligence is …. “Can EQ be learned?” We have all experienced or have met people that seem to be naturally gifted at controlling or recognizing their emotions. These individuals seem to understand how to put others in a comfortable place, or get them engaged, or even to give another person whatever it is that they need at that time.
The good news is that while some people have EQ as a natural talent, for those that don’t, EQ skills can be learned. There has been some clear and focused research that supports this fact. People can learn how to interact more effectively at work and increase their emotional intelligence. To make this happen, an individual needs to be personally motivated to do this. Individuals need to first have a handle of where they are starting from (assessment) and then understand which of the five components of EQ need the greatest attention.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 6 & 7 September 2021 (Monday & Tuesday) |
|
| Time: Total 14 Hours:- Session 1 (Monday): 9:00am to 1:00pm Session 2 (Monday): 2:00pm to 5:00pm) Session 3 (Tuesday): 9:00am to 1:00pm Session 4 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online / Virtual Training:- Enhancing Analytical Skills At Work By Tee Keng Chai, Casey |
|
What is Analytical Skills ? Analytical Skills is :1.The ability to apply logical thinking to the gathering and analyzing of information .2.The ability to visualize, articulate, and solve problems and concepts .3.The ability to make decisions that make sense based on available information.
Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?
With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn analytical skills to solve problem and make decisions to the best advantage of your business and career.
Whether you are a new or an experienced analyst, the Analytical Skills workshop is designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 7 September 2021 (Tuesday) |
|
| Time: Total 7 Hours:- Session 1 (Tuesday): 9:00am to 1:00pm Session 2 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Mastering INCOTERMS 2020 By Devindran A/L Raju |
|
| International Chamber of Commerce (ICC) has launched International Commercial Terms (Incoterms) 2020, the newest edition of the renowned trade terms for the delivery of goods, providing certainty and clarity to business and traders everywhere. The new rules become effective from 1 January 2020. Incoterms are "Terms of Sale" which define the obligations, risks, and costs of the seller and buyer for delivery. They are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.
Since Incoterms define the obligations of the seller and the buyer regarding delivery, transfer of risk, loading of the goods, export or import clearance, conclusion of transport contracts, Incoterms rules are an essential tool in the negotiation of international contracts. The choice of an Incoterms has a direct impact on the allocation of cost and risk.
This course will suit both beginners and those who have more than a basic understanding of Incoterms 2020. |
|
|
|
|
|
|
|
|
|
|
 |
|
| Date: 7 September 2021 (Tuesday) |
|
| Time: Total 7 Hours:- Session 1 (Tuesday): 9:00am to 1:00pm Session 2 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Handling Difficult Customers By Aslini Abdullah |
|
Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.
The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.
Even when customers are wrong or difficult you must respect their perception and treat them with respect.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 13 & 14 September 2021 (Monday & Tuesday) |
|
| Time: Total 14 Hours:- Session 1 (Monday): 9:00am to 1:00pm Session 2 (Monday): 2:00pm to 5:00pm) Session 3 (Tuesday): 9:00am to 1:00pm Session 4 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online / Virtual Training:- Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Tee Keng Chai, Casey |
|
Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.
Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.
Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.
Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.
Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.
Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.
Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge. |
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 14 September 2021 (Tuesday) |
|
| Time: Total 7 Hours:- Session 1 (Tuesday): 9:00am to 1:00pm Session 2 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Managing Communication Effectively Through Workable Techniques By Aslini Abdullah |
|
To communicate appropriately when approaching different personalities. Different techniques to be utilized based on the situation. When appropriate techniques are used, productivity can be improved. All these can be achieved through motivation, giving and receiving feedback to the respective individuals.
Deter emotional trigger words that may offend an individual instead use objective words and statements that encourage harmony within the team.
Deal with conflicts based on the circumstances, focus on objectives rather than being personal. Be assertive when dealing with situations rather than contemplating and not achieving results.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 21 September 2021 (Tuesday) |
|
| Time: Total 7 Hours:- Session 1 (Tuesday): 9:00am to 1:00pm Session 2 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Resolving Conflicts At Work Through Win-Win Strategy By Aslini Abdullah |
|
Conflict is not the same as discomfort. The conflict isn’t the problem- it is when conflict is poorly managed is the problem.
Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.
But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships- both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 22 & 23 September 2021 (Wednesday & Thursday) |
|
| Time: Total 14 Hours:- Session 1 (Wednesday): 9:00am to 1:00pm Session 2 (Wednesday): 2:00pm to 5:00pm) Session 3 (Wednesday): 9:00am to 1:00pm Session 4 (Wednesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju |
|
A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.
Procurement is viewed as a strategic function working to improve the organization's profitability. Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply. In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.
This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area. |
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 4 & 5 October 2021 (Monday & Tuesday) |
|
| Time: Total 14 Hours:- Session 1 (Monday): 9:00am to 1:00pm Session 2 (Monday): 2:00pm to 5:00pm) Session 3 (Tuesday): 9:00am to 1:00pm Session 4 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Boosting Your Productivity with Resourceful Time & Stress Management Strategies By Sri Devi Panchacharam |
|
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly. Real life takes over and we no longer ‘have time’ to manage our time! Yet it is at times like this that excellent time management, punctuality & multi-tasking skills are needed the most.
Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.
It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. A section of the training will coach the participants on “embracing stress” exercises using various proven methods and resilient thinking.
This highly interactive course will open with discussions on the nature of stress and proceed to demonstrate to participants an insight to the causes of physical and psychological effects of corporate stress. Participants will learn to identify the signs and symptoms of a burn-out and what can be done to relieve stress at a personal level.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 4 & 5 October 2021 (Monday & Tuesday) |
|
| Time: Total 14 Hours:- Session 1 (Monday): 9:00am to 12:30pm Session 2 (Monday): 2:00pm to 5:30pm) Session 3 (Tuesday): 9:00am to 12:30pm Session 4 (Tuesday): 2:00pm to 5:30pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Improve Productivity, Personal Leadership & Inner Mastery Workshop By Tee Keng Chai, Casey |
|
We’ve seen many leaders and individuals suddenly scramble or feel distressed when faced with an unexpected turn of events or unwanted outcome, whether they work in the corporate sectors , run a family business or lead a department or company. They also begin to struggle in their personal relationships and are more reactive in their decision making when it comes to challenging life and business circumstances.
These are usually the tell-tale signs that these individuals haven’t yet started on a journey of inner mastery.
What Is Personal Leadership?
Personal Leadership involve developing the confidence and strength to set realistic goals and fulfil your potential. Everyone has strengths and weaknesses and a range of skills that are used in everyday situations, but all too often people remain unaware of, or undervalue, their true abilities.
Self-empowerment workshop is fast becoming a popular approach for many organisations to improve professional and team effectiveness as well as organisational productivity. Self Leadership help develop key capabilities in excellent leadership: Clarity, Focus, Creativity and Compassion. Team Leaders excel further when they could integrate mindfulness, self-awareness and social awareness with effective techniques of management and mentorship.
In developing self-leadership, participants will realise they how can create the space for growth and empowerment, both for themselves and others in the organisation, leading to positive work performance, more cohesive teams and higher productivity.
What Is Inner Mastery?
Mastery is defined as the comprehensive knowledge or skill in a particular subject or activity. Simply stated, mastery learning is a process where a learner masters a topic or concept before advancing to the next level of proficiency.
According to Dr. Richard Moss in The Mandala of Being, humans experience four holding environments: the womb, post-birth, leaving home and "the present moment." Experiences from the preceding holding zone are carried forward to the next, and all decisions, actions and reflections are therefore informed by the past. We embark on a journey and then change jobs, start different businesses, learn different subjects/skills and change values, as per the current environment. We do all of this without really achieving mastery in one before moving on to the next.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 11 & 12 October 2021 (Monday & Tuesday) |
|
| Time: Total 14 Hours:- Session 1 (Monday): 9:00am to 12:30pm Session 2 (Monday): 2:00pm to 5:30pm) Session 3 (Tuesday): 9:00am to 12:30pm Session 4 (Tuesday): 2:00pm to 5:30pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Effective Coaching & Mentoring Skills Workshop By Tee Keng Chai, Casey |
|
Coaching & Mentoring can deliver dramatic results and drive significant financial impact to the bottom line. Many organizations today utilize coaching to build alignment, accelerate goals, and develop current and future leaders. Corporate coaching is focused on execution and results!
All leaders must have coaching and mentoring skills as an essential element in their leadership toolbox. Leaders who consistently utilize coaching skills have more effective teams, higher morale, and better bottom-line results. Organizations with a coaching culture have high levels of retention of key people, better customer service, and higher productivity.
Employees who have received coaching and mentoring seminar report: - Improved working relationships with peers, direct reports and their manager. - Increased ability to deal with conflict. - Improved performance when dealing with business challenges.
Learning how to be an effective coach is rewarding personally, and creates impact on the company’s bottom line.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 12 October 2021 (Tuesday) |
|
| Time: Total 7 Hours:- Session 1 (Tuesday): 9:00am to 1:00pm Session 2 (Tuesday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training - 5 Star Customer Service Workshop By Aslini Abdullah |
|
In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardised.
Participants who attend this workshop will be coached to become better speakers and listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally through telephone and e-mails.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 18 October 2021 (Monday) |
|
| Time: Total 7 Hours:- Session 1 (Monday): 9:00am to 1:00pm Session 2 (Monday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey |
|
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:
1. The ability to apply creative thinking to the gathering and analyzing of information.
2. The ability to look at problems critically
3. The ability to communicate effectively that make sense based on available information.
4. The ability to commit yourself to do an excellent job
5. The ability to co-operate with others and therefore others love to work with you.
Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?
With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.
Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
|
|
|
|
|
|
|
|
|
|
|
 |
|
| Date: 21 & 22 October 2021 (Thursday & Friday) |
|
| Time: Total 14 Hours:- Session 1 (Thursday): 9:00am to 12:30pm Session 2 (Thursday): 2:00pm to 5:30pm Session 3 (Friday): 9:00am to 12:30pm Session 4 (Friday): 2:30pm to 5:30pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Company Cash Flow & Cost Saving Workshop By Danny Lim Tou Kenn |
|
CASH is the lifeblood of your business. Without it, your business will be game over. In fact, running out of cash is the no. 1 reason for most business failure, especially for SMEs. Despite this, many business owners often do not spend much time to understand the in and out of cash. However, during economic crisis period, managing your financial cash flow health become important and critical because it determines your company’s survival.
So, to help you to tighten up your cash management in these unpredictable times, we will guide you with a powerful yet easy to learn cash flow forecasting template to evaluate your cash position over the next six (6) months based on different scenarios of your forecasted sales revenue.
Next, you will learn the key steps to do strategic cost reduction, how to cut costs carefully and effectively and ultimately to improve your business profitability and be ready for further business growth.
Gaining the relevant financial and cash management knowledge as part of the management skills will help you to be a step ahead when it comes to taking on more responsibilities and progress up the career path in any organisation.
|
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 21 October 2021 (Thursday) |
|
| Time: Total 7 Hours:- Session 1 (Thursday): 9:00am to 1:00pm Session 2 (Thursday): 2:00pm to 5:00pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Today's Secretary In Management Workshop By Aslini Abdullah |
|
The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.
As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.
Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.
With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience. |
|
|
|
|
|
|
|
|
|
|
|
|
| Date: 25 & 26 October 2021 (Monday & Tuesday) |
|
| Time: Total 14 hours:- Session 1 (Monday): 9:00am to 12:30pm Session 2 (Monday): 2:00pm to 5:30pm) Session 3 (Tuesday): 9:00am to 12:30pm Session 4 (Tuesday): 2:00pm to 5:30pm |
|
| Venue: |
|
|
|
|
|
| Online Training:- Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Tee Keng Chai, Casey |
|
Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.
Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.
Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.
Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.
Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.
Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.
Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge. |
|
|
|
|
|
|
|
|
|