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| Date: 29 & 30 June (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Handling Full Set Of Accounts By Gerald Peries A/L V. A. Peries |
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This course would enable new as well as existing accounting personnel, administration personnel to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.
In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc. As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.
With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result, the accounting personnel do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process which can lead to making errors. A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the recording process.
This course is also suitable for administration staff, secretaries and other clerical personnel, who perform some basic accounting functions but have limited knowledge of accounting.
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| Date: 6 & 7 July 2022 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju |
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Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country.
These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods. Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.
This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
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| Date: 6 & 7 July 2022 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Practical Accounting Skills Workshop By Gerald Peries A/L V. A. Peries |
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This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.
In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc. As a result, they are often too focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.
With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process. Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.
The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.
An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.
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| Date: 12 July 2022 (Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Productivity That Deliver Positive Results At Workplace By Aslini Abdullah |
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Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.
The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.
In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.
With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.
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| Date: 26 July 2022 (Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Today's Secretary In Management Workshop By Aslini Abdullah |
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The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.
As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.
Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.
With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience. |
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| Date: 2 August 2022 (Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Handling Difficult Customers By Aslini Abdullah |
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Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.
The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.
Even when customers are wrong or difficult you must respect their perception and treat them with respect.
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| Date: 9 August 2022 (Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Achieving Productivity Through Efficiency & Effectiveness By Aslini Abdullah |
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Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.
The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.
In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.
With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.
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| Date: 10 & 11 August 2022 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Finance For Non-Finance Managers & Executives By Gerald Peries A/L V. A. Peries |
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Increasingly, all executives, especially those moving into managerial level need to understand and apply financial know-how in their daily work and know how the business’s operation activities are being captured in the financial reports and what can they do to help improve the business performance.
Gaining financial acumen as part of the management skills is very important for anyone wishing to progress up the career path in any organisation, regardless of their current role and responsibilities.
This practical training is designed to provide an introduction to accounting and the basic financial knowledge and skills to help you be a step ahead when it comes to taking on more responsibilities in the future, including financial analysis and management for your company.
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| Date: 10 & 11 August 2022 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Handling NON-Performers, Misconduct & Retrenchment: Domestic Inquiry And Dismissal Workshop By Pagadala Cyril Papiah |
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Nobody plans to fail. But employees do fail. So do employers. These are challenges for employers and managers.
The challenges are in the handling of: (a) poor or non- performance (b) indiscipline / misconduct (c) retrenchment of employees and (d) handling of probationers, which requires extra special care.
Any action taken by the employer should not be construed by the Industrial Court as being unfair.
The Industrial Court has laid down many guidelines on how to approach such challenges. All employers and managers must know this. Ignorance is not an accepted excuse at the Industrial Court.
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| Date: 24 & 25 August 2022 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju |
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A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.
Procurement is viewed as a strategic function working to improve the organization's profitability. Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply. In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.
This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area. |
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| Date: 6 September 2022 (Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Handling Challenging Staff Workshop By Aslini Abdullah |
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Challenging are different problems according to the situation in which they arise. To deal with them effectively, we need to consider various situations that are likely to produce difficult staff. The possibilities are when we are persuading to a group of people, presenting ideas, recruiting or interviewing and those who are poor performers. The challenging staff could be due to job performance, inter-personal problems with other members of staff and also due to behavioral problems. As such techniques and alternatives are required to deal with the challenging staff with the objective of settling the issues and increasing productivity.
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| Date: 7 & 8 September 2022 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- 5S Concept At Workplace By Devindran A/L Raju |
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5S is the name of a workplace organization method that uses a list of five (5) Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities. This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization. Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.
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| Date: 12 & 13 September 2022 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 By Pagadala Cyril Papiah |
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The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA
The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal
The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO
The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia
For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)
Part-timers are now also protected under the law. They are entitled to certain benefits including OT
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.
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| Date: 13 September 2022 (Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Dealing With Complaints Objectively By Aslini Abdullah |
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Dealing with complaints objectively will give an a opportunity to maintain loyal customers
Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.
The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.
Even when customers are wrong or difficult you must respect their perception and treat them with respect.
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| Date: 14 & 15 September 2022 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Bengkel Pengurusan Operasi Gudang & Stor By Devindran A/L Raju |
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Kemudahan Gudang/Stor memainkan peranan yang penting dalam proses rantaian bekalan keseluruhan. Gudang juga di kenali sebagai pusat pengedaran. Perniagaan yang terlibat dalam menyimpan barang-barang fizikal memerlukan satu amalan pengurusan gudang yang berkesan. Amalan itu adalah perlu untuk memastikan produk selamat disampaikan daripada pembekal rangkaian kepada pengguna.
Amalan-amalan tersebut yang mestilah releven, mudah untuk digunakan dan yang paling penting , ia perlu sesuai dengan anggaran kos syarikat. Dengan mengambil kira bahawa gudang boleh menjadi pelaburan modal terbesar syarikat dan juga tempat menunggu sebelum produk sampai pelanggan.
Pengurusan Gudang dengan baik dan terancang menawarkan pelbagai kelebihan dalam usaha untuk kekal berdaya saing . Dengan mengambil langkah-langkah yang perlu untuk dari awal hingga akhir, hasilnya akan menjadi sebuah kemudahan yang beroperasi dengan cekap, menggunakan ruang secara berkesan , mengekalkan kawalan kos dan pada akhirnya, mencapai matlamat utama jangkaan organisasi. |
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| Date: 20 September 2022 (Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Online Training - 5 Star Customer Service Workshop By Aslini Abdullah |
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In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardised.
Participants who attend this workshop will be coached to become better speakers and listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally through telephone and e-mails.
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| Date: 21 & 22 September 2022 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Online Training:- Handling Full Set Of Accounts By Gerald Peries A/L V. A. Peries |
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This course would enable new as well as existing accounting personnel, administration personnel to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.
In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc. As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.
With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result, the accounting personnel do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process which can lead to making errors. A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the recording process.
This course is also suitable for administration staff, secretaries and other clerical personnel, who perform some basic accounting functions but have limited knowledge of accounting.
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