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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Aslini Abdullah
Date: 23 & 24 April 2024 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Pagadala Cyril Papiah
Date: 26 April 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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The Employment Laws Of Malaysia (EA 1955, LO Sabah 2004, LO Sarawak 2005) By Pagadala Cyril Papiah
The Employment Laws covers the minimum terms and conditions of employment for ALL employees at ALL levels from top management to lowest level employees.

It is a basic human rights law for employer-employee relationships and must be known by all employers.

It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits. 

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Aslini Abdullah
Date: 29 & 30 April 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Administrative & Office Management Skills Workshop By Aslini Abdullah
Very often, executive secretaries, administrators & clerical personnel are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the day to day operations and tasks of the company’s top leadership. 

Most of their days incorporate tasks which are ad hoc; but this training will mould them to understand that there are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average executive secretaries / administrative personnel would get rattled at the slightest challenge in life is poor mental conditioning. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with negativity, any amount of relaxation activities will not bear fruit. Hence, the crux of this training is to empower secretaries and administrators to realise that the rejuvenation happens from within. Clear thoughts leads to a focused mind, which operates at its optimum. 

This workshop serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of dealing with people, telephone etiquette, time management and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star clerical / administrative personnel.
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Tee Keng Chai, Casey
Date: 6 & 7 May 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Mastering The 10 Qualities of High Emotionally Intelligent People By Tee Keng Chai, Casey
If emotional intelligence (EQ) sounds like an oxymoron to you, that’s understandable. We tend to think of our emotions and our intelligence as two separate things. But put them together as emotional intelligence, and it’s essentially a different way to be smart because it’s “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically” according to the dictionary definition. The term was made popular by psychologist Daniel Goleman in his book Emotional Intelligence: Why It Can Matter More Than IQ, in which he redefines what it is to be smart. In the book, Goleman lays out five components of emotional intelligence.

A common question that is often asked about Emotional Intelligence is …. “Can EQ be learned?”   We have all experienced or have met people that seem to be naturally gifted at controlling or recognizing their emotions.  These individuals seem to understand how to put others in a comfortable place, or get them engaged, or even to give another person whatever it is that they need at that time.

The good news is that while some people have EQ as a natural talent, for those that don’t, EQ skills can be learned.  There has been some clear and focused research that supports this fact. People can learn how to interact more effectively at work and increase their emotional intelligence. To make this happen, an individual needs to be personally motivated to do this.  Individuals need to first have a handle of where they are starting from (assessment) and then understand which of the five components of EQ need the greatest attention.

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Aslini Abdullah
Date: 8 & 9 May 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Improve Office Filing & Record Management Workshop By Aslini Abdullah
Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

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Pagadala Cyril Papiah
Date: 10 May 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Balanced Scorecard For Human Resources (HR) By Pagadala Cyril Papiah
‘WHAT GETS MEASURED GETS DONE’

This adage has long been known to bring about results.  

The programme describes how to set KPIs at all levels including at the individual level.

It also shows the role of management to get employees to achieve their KPIs.

It sets the customer as the focus of all employee efforts.

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Aslini Abdullah
Date: 13 & 14 May 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Managing Customer Service Organization Towards Excellence Workshop By Aslini Abdullah

Obsession with the customer is the single most vital factor in business success. The main priority in any business must be to win and keep the customer. Failure to do so simply means no profits, no growth, no jobs, no business! Success will come in our competitive world to those who recognise that:

The customer is the business’s biggest asset; 
The customer pays all salaries, wages and dividends; 
The customer will go where she/he receives the best attention; 
You must be your customer’s best choice! 
That simple idea has underpinned all great businesses in the past, and its secrets are now being sought in all corners of commerce

                                         By Service We Progress 
                                        Burnley Building Society, 1850

It has become the great driving force in all ambitious companies. ‘Putting the customer first’, ‘making the customer boss’, is now seen as the route to gaining the competitive edge.

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Devindran A/L Raju
Date: 15 & 16 May 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Store/Warehouse & Inventory Management Workshop By Devindran A/L Raju
Stores/Warehouses and Inventory Management are critical for the effective management of procurement and the supply chain to enable the efficient delivery of superior customer service. An enterprise’s success can be greatly affected by the efficiency of its stores operations; efficient stores management can save money, help retain customers and maintain continuous operations; but stores mis-management can lose an enterprise money, customers and production.. Inventories constitute a significant portion of most firms’ assets. 

Hence, effective and efficient management of inventories is one of the most vital functions for a successful organisation. Effective Inventory Management can be the watershed for their success or demise in these times. This course focuses on the operational and strategic management of warehouse and inventory. It covers the most important aspects of Stock Control from warehouse design, operation, control and effective inventory management.

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Pagadala Cyril Papiah
Date: 17 May 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Job Evaluation For Human Resources (HR) By Pagadala Cyril Papiah
Almost everyone in a profit-oriented organisation works because of compensation and benefits. 

Employees look for a certain minimum compensation to meet their cost of living expenses and thereafter to be compensated according to market conditions. Besides this employees expect to be given a fair compensation in comparison to others. Employees also want to know their salary structure as part of having a secure career plan.
       
Employers on the other hand need a proper compensation plan to attract and retain employees. A properly developed salary structure will be useful for planning and budgeting purposes. 

The programme starts off with compensation decisions, followed by job evaluation to determine an internally equitable salary structure in tandem with the market. 

Participants get to experience the detailed hands-on process of evaluating jobs and the management of the various aspects of compensation through experiential workshop exercises led by a facilitator with practical work and training experience. 

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Tee Keng Chai, Casey
Date: 20 & 21 May 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Improve Productivity, Personal Leadership & Inner Mastery Workshop By Tee Keng Chai, Casey
We’ve seen many leaders and individuals suddenly scramble or feel distressed when faced with an unexpected turn of events or unwanted outcome, whether they work in the corporate sectors , run a family business or lead a department or company. They also begin to struggle in their personal relationships and are more reactive in their decision making when it comes to challenging life and business circumstances.

These are usually the tell-tale signs that these individuals haven’t yet started on a journey of inner mastery.

What Is Personal Leadership?
Personal Leadership involve developing the confidence and strength to set realistic goals and fulfil your potential. Everyone has strengths and weaknesses and a range of skills that are used in everyday situations, but all too often people remain unaware of, or undervalue, their true abilities.

Self-empowerment workshop is fast becoming a popular approach for many organisations to improve professional and team effectiveness as well as organisational productivity. Self Leadership help develop key capabilities in excellent leadership: Clarity, Focus, Creativity and Compassion. Team Leaders excel further when they could integrate mindfulness, self-awareness and social awareness with effective techniques of management and mentorship. 

In developing self-leadership, participants will realise they how can create the space for growth and empowerment, both for themselves and others in the organisation, leading to positive work performance, more cohesive teams and higher productivity.

What Is Inner Mastery?
Mastery is defined as the comprehensive knowledge or skill in a particular subject or activity. Simply stated, mastery learning is a process where a learner masters a topic or concept before advancing to the next level of proficiency.

According to Dr. Richard Moss in The Mandala of Being, humans experience four holding environments: the womb, post-birth, leaving home and "the present moment." Experiences from the preceding holding zone are carried forward to the next, and all decisions, actions and reflections are therefore informed by the past. We embark on a journey and then change jobs, start different businesses, learn different subjects/skills and change values, as per the current environment. We do all of this without really achieving mastery in one before moving on to the next.

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Aslini Abdullah
Date: 20 & 21 May 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Mentoring, Coaching And Counseling Skills At Work By Aslini Abdullah
Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter's professional and/or personal development. Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

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Aslini Abdullah
Date: 29 & 30 May 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Resolving Conflicts At Work: The Professional Way By Aslini Abdullah
Conflict is not the same as discomfort. The conflict isn't the problem - it is when conflict is poorly managed is the problem. Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.

But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships - both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.
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Pagadala Cyril Papiah
Date: 31 May 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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The Essentials Of The Employment Act 1955 (Latest 2022/2023 Amendments) By Pagadala Cyril Papiah
The Employment Act 1955 (EA) covers the minimum terms and conditions of employment for employees. 

It is a basic human rights law for employer-employee relationships and must be known by all employers 

Although the act is primarily targeted at non-management employees, employers are required to follow this in drawing up the terms and conditions of employment for all levels of employees with certain exceptions.

It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits. 

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Aslini Abdullah
Date: 5 & 6 June 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Multi-Tasking and Time Management Skills By Aslini Abdullah
Do you feel stressed about the number of tasks you need to get done and feel like you can never seem to get on top of things? Has it ever seemed like there aren’t enough hours in the day?

Do you feel that you are lost and don’t know where to go?
In this course we examine what effective time management really means and what each of us has to do to achieve it. We look at the importance of having a clear life vision in order to help us use our time wisely and the specific goals and objectives that will help us actualize this vision. 

Participants are introduced to a wide range of time management tools and techniques, they are given time to consider which ones are appropriate for their lifestyle and then practice them in a fun and supportive environment. In the final topic of this course participants, prepare their action plan for long term change and improve productivity.

This Multi-Tasking & Time Management training is designed to help participants develop their skills in time management to achieve more effective results in less time.

One of the most repeated phrases you will hear in offices up and down the country is "we don't have enough time" - to which the response is often "work harder!" - Leading to overtime, stress - and often a poorly done job! Developing techniques to make more intelligent use of time, and to prioritize and effectively manage a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress!

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Tee Keng Chai, Casey
Date: 10 & 11 June 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Management & Leadership Skills for Supervisors & Managers By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for supervisors/managers who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Aslini Abdullah
Date: 12 & 13 June 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Improve Your ``5Cs Skills`` At Work By Aslini Abdullah
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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Pagadala Cyril Papiah
Date: 14 June 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Payroll Calculations under Employment Act & Labour Ordinance (Sabah/Sarawak) By Pagadala Cyril Papiah
The Employment Laws covers the minimum terms and conditions of employment for ALL employees at ALL levels from top management to lowest level employees. This covers the Employment Act 1955, Labour Ordinance Sabah 2004 and Labour Ordinance Sarawak 2005

It is a basic human rights law for employer-employee relationships and must be known by all employers 

It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits. 

(1) This programme is delivered in a simple easy-to-understand manner with the minimum use of legal jargon. 

(2) Unavoidable legal jargons are also explained in a simple non-legal way. 

(3) There are also plenty of workshop mini-case exercises for participants to practice on and become proficient.     

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Aslini Abdullah
Date: 19 & 20 June 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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How Administrator Manage The Office Professionally (Administrative and Clerical Skills) Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Tee Keng Chai, Casey
Date: 24 & 25 June 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Sales Management, Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Aslini Abdullah
Date: 26 & 27 June 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Personal & Professional Effectiveness At Work By Aslini Abdullah
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Pagadala Cyril Papiah
Date: 28 June 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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EPF Act 1991, SOCSO Act 1969, EIS 2018 and OSHA1994 By Pagadala Cyril Papiah
 For the purpose of this training, the following laws are covered:

(1) The EPF Act 1991 is a mandatory retirement scheme for employees. This requires contribution by both employer and employee. It has benefits for employees 
(2) The SOCSO Act 1969 is a mandatory insurance scheme for employees for employment injury or invalidity (non-employment injury).This requires contribution by both employer and employee. Its has benefits for employees  

(3) The EIS (Employment Insurance System 2018) is a mandatory insurance scheme for all retrenched employees. This requires contribution by both employer and employee. It has benefits for employees 

(4) The Occupational Safety and Health Act 1994 (OSHA) mandates the appointment and functions of the Safety Officer and The Safety Committee in certain industries. This is of benefit to employer and employer as it aims to make the organisation a safe place to work.   

This is a comprehensive training covering all relevant areas of EPF, SOCSO and EIS concerning employer and employee deductions and contributions according to the specified rates. Employers will also be able to advise their employees about the benefits and assist them in their claims. 

The training also covers the functions of the Safety Officer and Safety Committee in an organization; and other safety issues     

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