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Welcome To TrainingZone

Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.

Latest Training Programmes:

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May ²⁰²² | June ²⁰²² | July ²⁰²² | August ²⁰²²

Date: 30 & 31 May 2022 (Monday & Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Cash Flow Management Workshop By Gerald Peries A/L V. A. Peries

In today’s uncertain business environment, it is crucial for all businesses to have a tighter control of their cash flow. This would enable them to survive these troubling times while preparing themselves for the recovery.

Profits may have to be sacrificed in place of cash flow.

Date: 1 & 2 June 2022 (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Enhancing Your English Communication Skills At Work By Maria Valantine Rao

English is gradually becoming the worldwide language of communication in the commercial sector in today's competitive corporate environment. However, using English in the workplace effectively necessitates a very particular and rigorous understanding of business-oriented grammar and terminology.

This training will assist you in improving your spoken and written English skills in a corporate and professional setting.

Date: 1 June 2022 (Wednesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Managing Communication Effectively Through Workable Techniques By Aslini Abdullah

To communicate appropriately when approaching different personalities. Different techniques to be utilized based on the situation. When appropriate techniques are used, productivity can be improved. All these can be achieved through motivation, giving and receiving feedback to the respective individuals.

Deter emotional trigger words that may offend an individual instead use objective words and statements that encourage harmony within the team.

Deal with conflicts based on the circumstances, focus on objectives rather than being personal. Be assertive when dealing with situations rather than contemplating and not achieving results.

Date: 2 & 3 June 2022 (Thursday & Friday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Decision Making & Root Cause Analysis Workshop By Tee Keng Chai, Casey

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

Date: 7 June 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Resolving Conflicts At Work Through Win-Win Strategy By Aslini Abdullah

Conflict is not the same as discomfort. The conflict isn’t the problem- it is when conflict is poorly managed is the problem.

Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.

But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships- both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.

Date: 8 June 2022 (Wednesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Mastering INCOTERMS 2020 By Devindran A/L Raju

International Chamber of Commerce (ICC) has launched International Commercial Terms (Incoterms) 2020, the newest edition of the renowned trade terms for the delivery of goods, providing certainty and clarity to business and traders everywhere. The new rules become effective from 1 January 2020. Incoterms are "Terms of Sale" which define the obligations, risks, and costs of the seller and buyer for delivery. They are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.

Since Incoterms define the obligations of the seller and the buyer regarding delivery, transfer of risk, loading of the goods, export or import clearance, conclusion of transport contracts, Incoterms rules are an essential tool in the negotiation of international contracts. The choice of an Incoterms has a direct impact on the allocation of cost and risk.

This course will suit both beginners and those who have more than a basic understanding of Incoterms 2020.

Date: 9 June 2022 (Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Best Practice in Inventory Management By Devindran A/L Raju

Inventory is an idle stock of physical goods or materials that contain economic value, and are held in various forms by an organization in its custody awaiting packing, processing, transformation, use or sale in a future point of time. Inventory management is a very important function that determines the health of the supply chain as well as the impacts the financial health of the balance sheet.

Every organization constantly strives to maintain optimum inventory to be able to meet its requirements and avoid over or under inventory that can impact the financial figures. Inventory is always dynamic. Inventory management requires constant and careful evaluation of external and internal factors and control through planning and review.

This course is suitable for staff of all grades that require knowledge and skills in Inventory Control and Management.

Date: 13 & 14 June 2022 (Monday & Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- The Malaysia Labours Laws Workshop (With Recent Changes) By Pagadala Cyril Papiah

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.

Date: 14 June 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Communication & Customer Service Skills By Aslini Abdullah

To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally through effective Communication Skills.

Date: 20 & 21 June 2022 (Monday & Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Improve Business Writing Skills With Confidence Workshop By Maria Valantine Rao

The ability to communicate your ideas to prospective customers or top management is highly dependent on your ability to deliver your proposal utilising excellent writing abilities. It is necessary to write in a clear, concise, complete, and correct manner. It must deliver your message in a clear and understandable manner. The course will assist you in identifying the types of writings that fall into this category, as well as the methodologies and persuasive approaches required to produce a well-written business document.

Date: 21 June 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Working Smarter To Increase Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

Date: 22 & 23 June 2022 (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Excellent Procurement Management Workshop By Devindran A/L Raju

Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.

Procurement is viewed as a strategic function working to improve the organization's profitability. Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply. In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.

This course is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. . This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.

Date: 23 & 24 June 2022 (Thursday & Friday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Professional and Engaging Presentation Skills Workshop By Tee Keng Chai, Casey

Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from glossophobia- fear of public speaking. Hence, this workshop is designed very thoroughly to get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.

Date: 28 June 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Managing Complaints: The Professional Way Workshop By Aslini Abdullah

Managing complaints, it seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today's jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of "internal" customers, it is difficult to satisfy those we commonly view as our "real" customers. Satisfying "internal" customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

Date: 29 & 30 June (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Handling Full Set Of Accounts By Gerald Peries A/L V. A. Peries

This course would enable new as well as existing accounting personnel, administration personnel to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc. As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result, the accounting personnel do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process which can lead to making errors. A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the recording process.

This course is also suitable for administration staff, secretaries and other clerical personnel, who perform some basic accounting functions but have limited knowledge of accounting.

Date: 30 June & 1 July 2022 (Thursday & Friday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- People Management Skills in the Workplace By Tee Keng Chai, Casey

No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.

Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

People Management Skills in the Workplace is an intensive new workshop that provides you with ways to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success!

Date: 4 & 5 July 2022 (Monday & Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Creating A Positive Mind For Success Workshop By Tee Keng Chai, Casey

Wouldn’t it be fantastic if you are able to wake up every morning, and feel fully energised and equipped to handle the day with the best attitude possible? There are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind. This highly interactive course will open with discussions on the ultimate challenges we face when wanting to achieve the life we desire.

A section of the training will coach the participants on positive thought exercises using various proven methods and resilient thinking. They will also be taught how to develop a positive outlook and gain work satisfaction through emotional management. This is a complete training programme for better personal management, self-esteem, and techniques for staying positive at work. Information is presented in a entertaining and relaxed manner, and hands on activities will be used to reinforce learning points.

Date: 5 July 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Administrating & Managing The Office Professionally By Aslini Abdullah

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.

Date: 6 & 7 July 2022 (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Practical Accounting Skills Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc. As a result, they are often too focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process. Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.

An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

Date: 6 & 7 July 2022 (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju

Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country.

These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods. Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.

This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.

Date: 12 July 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Productivity That Deliver Positive Results At Workplace By Aslini Abdullah

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

Date: 18 & 19 July 2022 (Monday & Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

Date: 19 July 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- SIX-STEP Cycle To Nurture Effective Employees Workshop By Aslini Abdullah

Much of our success as a manager or supervisor will depend on the quality of the people whose work you are responsible. It is true that most of us inherit a ready-made team when we first take on a managerial role, sooner or later vacancies arise and you get the chance to appoint people of your own choosing. Besides which, you can expect to influence the morale and productivity of your team by the way you set about understanding their strengths and weaknesses, developing their competences, improving people’s jobs, counseling them, appraising their work, encouraging their efforts, ensuring equal opportunities and where necessary applying disciplinary procedures.

Date: 20 & 21 July 2022 (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Store/Warehouse & Inventory Management Workshop By Devindran A/L Raju

Stores/Warehouses and Inventory Management are critical for the effective management of procurement and the supply chain to enable the efficient delivery of superior customer service. An enterprise’s success can be greatly affected by the efficiency of its stores operations; efficient stores management can save money, help retain customers and maintain continuous operations; but stores mis-management can lose an enterprise money, customers and production.. Inventories constitute a significant portion of most firms’ assets.

Hence, effective and efficient management of inventories is one of the most vital functions for a successful organisation. Effective Inventory Management can be the watershed for their success or demise in these times. This course focuses on the operational and strategic management of warehouse and inventory. It covers the most important aspects of Stock Control from warehouse design, operation, control and effective inventory management.

Date: 26 July 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Today's Secretary In Management Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

Date: 2 August 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Handling Difficult Customers By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

Date: 9 August 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Achieving Productivity Through Efficiency & Effectiveness By Aslini Abdullah

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

Date: 10 & 11 August 2022 (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Handling NON-Performers, Misconduct & Retrenchment: Domestic Inquiry And Dismissal Workshop By Pagadala Cyril Papiah

Nobody plans to fail. But employees do fail. So do employers. These are challenges for employers and managers.

The challenges are in the handling of: (a) poor or non- performance (b) indiscipline / misconduct (c) retrenchment of employees and (d) handling of probationers, which requires extra special care.

Any action taken by the employer should not be construed by the Industrial Court as being unfair.

The Industrial Court has laid down many guidelines on how to approach such challenges. All employers and managers must know this. Ignorance is not an accepted excuse at the Industrial Court.

Date: 10 & 11 August 2022 (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Finance For Non-Finance Managers & Executives By Gerald Peries A/L V. A. Peries

Increasingly, all executives, especially those moving into managerial level need to understand and apply financial know-how in their daily work and know how the business’s operation activities are being captured in the financial reports and what can they do to help improve the business performance.

Gaining financial acumen as part of the management skills is very important for anyone wishing to progress up the career path in any organisation, regardless of their current role and responsibilities.

This practical training is designed to provide an introduction to accounting and the basic financial knowledge and skills to help you be a step ahead when it comes to taking on more responsibilities in the future, including financial analysis and management for your company.

Date: 15 & 16 August 2022 (Monday & Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- KAIZEN: The Culture of Continuous Improvement By Devindran A/L Raju

Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace. Every business strives for continuous improvement in order to satisfy customer demand and maintain competitiveness. Whilst some initiatives may bring about some instant success, momentum can soon be lost if the continuous improvement activities are not embedded within the organisation and its culture.

This course shows you one method of bringing about permanent productive change within your business This two day Kaizen training course focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created to bring about sustainable improvement.

Date: 16 August 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Positive Attitude Towards Effective Work Performance By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

A solid foundation of high self- esteem enables us to build a solid lifestyle- relationships, career, parenthood, sporting achievements and any other aspects of living that we value. Without a high level of self-esteem, all these other aspects of our life are on a shaky foundation and can too easily fall down around us. A healthy self-esteem leads to quick and effective decision-making, and ability to deal with all sorts of change in life and to stick up for own rights and what we believe in.

Date: 23 August 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Customer Service Forever Matters By Aslini Abdullah

To give an insight on Customer Service Forever Matters and applying appropriate techniques in dealing with customers effectively and professionally.

Date: 24 & 25 August 2022 (Wednesday & Thursday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju

A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.

Procurement is viewed as a strategic function working to improve the organization's profitability. Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply. In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.

This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.

Date: 30 August 2022 (Tuesday)

Time: 9:00am to 5:00pm

Venue:

Online Training:- Administrative & Clerical Skills Development Towards Productivity By Aslini Abdullah

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.