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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Aslini Abdullah
Date: 4 & 5 October 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Improve Office Filing & Record Management Workshop By Aslini Abdullah
Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

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Maria Valantine Rao A/P Subaramaniyam
Date: 5 & 6 October 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Enhancing Your English Communication Skills At Work By Maria Valantine Rao A/P Subaramaniyam
English is gradually becoming the worldwide language of communication in the commercial sector in today's competitive corporate environment. However, using English in the workplace effectively necessitates a very particular and rigorous understanding of business-oriented grammar and terminology.

This training will assist you in improving your spoken and written English skills in a corporate and professional setting.

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Gerald Peries A/L V. A. Peries
Date: 5 & 6 October 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Cash Flow Management Workshop By Gerald Peries A/L V. A. Peries
In today’s uncertain business environment, it is crucial for all businesses to have a tighter control of their cash flow. This would enable them to survive these troubling times while preparing themselves for the recovery.

Profits may have to be sacrificed in place of cash flow.

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Tee Keng Chai, Casey
Date: 11 & 12 October 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Management & Leadership Skills for Supervisors & Managers By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Maria Valantine Rao A/P Subaramaniyam
Date: 12 & 13 October 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Improve Business Writing Skills With Confidence Workshop By Maria Valantine Rao A/P Subaramaniyam
The ability to communicate your ideas to prospective customers or top management is highly dependent on your ability to deliver your proposal utilising excellent writing abilities. It is necessary to write in a clear, concise, complete, and correct manner. It must deliver your message in a clear and understandable manner. The course will assist you in identifying the types of writings that fall into this category, as well as the methodologies and persuasive approaches required to produce a well-written business document.
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Ng Yong Hooi
Date: 12 & 13 October 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Timeless Time Management Strategies Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Aslini Abdullah
Date: 12 October 2022 (Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Handling Difficult Customers By Aslini Abdullah
Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Pagadala Cyril Papiah
Date: 17 & 18 October 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- HR Planning, Recruitment & Employee Retention Workshop By Pagadala Cyril Papiah
The workshop focuses on the areas of HR planning which involves planning for the right number and quality of employees, developing and writing effective job descriptions and specifications, designing self-selecting job advertisements, designing simple employment tests, preparing questions for interviews, carrying out the interview, evaluating responses, and selecting the right employees in a comprehensive way.   

Participants will take part in a roleplay on the interview proceedings, evaluation of the interview and selection 
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Aslini Abdullah
Date: 18 & 19 October 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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How Administrator Manage The Office Professionally Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Ng Yong Hooi
Date: 19 & 20 October 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

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Devindran A/L Raju
Date: 20 & 21 October 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju
Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. 

These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation. 

This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
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Tee Keng Chai, Casey
Date: 25 & 26 October 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Decision Making & Root Cause Analysis Workshop By Tee Keng Chai, Casey

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

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Aslini Abdullah
Date: 25 October 2022 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Achieving Productivity Through Efficiency & Effectiveness By Aslini Abdullah
Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves. 

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment. 

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Sharveswary (Sharves) Balakrishnan
Date: 25 & 26 October 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Public Relations (PR) 101 Workshop By Sharveswary (Sharves) Balakrishnan
Introduction: Public Relations or PR should be a key element of any business as it is modeled to effectively manage a company’s internal and external communication needs. More than just dealing with the media, any kind of communication that is intended for an audience must be planned and written in a way that can add value to the company’s brand or leadership. 

This is become more important in today’s digitally driven world where content is king. PR planning and implementations starts with a good strategy, building the right messages to guide your interactions with your target audience each year and leveraging on effective writing that protects and grows your brand/ company image,

This workshop is designed to give you a top to bottom view of PR for organizations / companies. Our courses are based on practical experience as a PR practitioner and reference to real case studies implemented by the trainer. This session will help companies with or without PR experience to enhance and deliver functional and result oriented PR initiatives. 

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Tee Keng Chai, Casey
Date: 27 & 28 October 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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Tee Keng Chai, Casey
Date: 3 & 4 November 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Multi-Tasking Skills for Managing Daily Work Challenges By Tee Keng Chai, Casey
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly.  Real life takes over and we no longer ‘have time’ to manage our time!  Yet it is at times like this that excellent multi-tasking skills are needed the most.

Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.

It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
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Tee Keng Chai, Casey
Date: 7 & 8 November 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

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Aslini Abdullah
Date: 8 & 9 November 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Administrative & Clerical Skills Development Towards Productivity By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

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Devindran A/L Raju
Date: 9 & 10 November 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Integration of Supply Chain & Logistics Management By Devindran A/L Raju
Supply Chain Management (SCM) involves optimizing your operations to maximize both speed and efficiency. Supply chain management influences your ability to satisfy the expectations of your customers and achieve competitive advantage. It determines the effectiveness and efficiency with which you handle ordering, production, storage and distribution activities. Because of the vital role SCM plays within organizations, employers seek employees with an abundance of SCM skills and knowledge. SCM impacts customer service by making sure the right product assortment and quantity are delivered in a timely fashion. 

Logistics is the main component of SCM. Logistics can be considered as a tool for getting the products and services where they are needed and when they are desired. It involves the integration of information, transportation, inventory, warehousing, material handling, and packaging. 

The operating responsibility of logistics is the geographical repositioning of raw materials, work in process, and finished inventories where required at the lowest cost possible. Promptness is of utmost importance, as delayed delivery can result in significant losses to the recipient of the consignment in most cases. This course is suitable for staff of all grades that seeking to increase their knowledge and skills in this area. 

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Ng Yong Hooi
Date: 9 & 10 November 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Effective Communication & Negotiations Skills Workshop By Ng Yong Hooi
We have all been involved in situations that required us to negotiate whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships. Effective communication and negotiation skills are the basis for building positive and productive relationships with our internal and external customers.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.
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Gerald Peries A/L V. A. Peries
Date: 10 & 11 November 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Effectively Managing Your Company Financial Workshop By Gerald Peries A/L V. A. Peries
Increasingly, all executives, especially those moving into managerial level need to understand and apply financial know-how in their daily work and know how the business’s operation activities are being captured in the financial reports and what can they do to help improve the business performance.

Gaining financial acumen as part of the management skills is very important for anyone wishing to progress up the career path in any organisation, regardless of their current role and responsibilities.

This practical training is designed to provide an introduction to accounting and the basic financial knowledge and skills to help you be a step ahead when it comes to taking on more responsibilities in the future, including financial analysis and management for your company.

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Pagadala Cyril Papiah
Date: 14 & 15 November 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Income Tax MTD/PCB Calculations + EPF & SOCSO Contributions & Claims By Pagadala Cyril Papiah
The EPF Act 1991 is a retirement scheme for employees. The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO. Both schemes have benefits for employees and there are rules on how to avail of them.

The Monthly Tax Deduction (MTD) scheme is a compulsory pay-as-you-earn (PAYE) scheme whereby employers are required to deduct employees’ tax on a monthly basis using the schedule, formula, approved vendor software or e-calculator methods.    
     
This workshop describes the wages / remuneration for which there should be deduction and contribution for SOCSO, EPF and MTD; and also describes the benefits under SOCSO and EPF. Other employee tax issues are also discussed.

It also demonstrates how the MTD is computed using the manual formula method so that the participant is able to explain to other employees the process; and answer the golden question: ‘why does MTD vary from month to month?’.

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Tee Keng Chai, Casey
Date: 14 & 15 November 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Effective Coaching & Mentoring Skills Workshop By Tee Keng Chai, Casey
Coaching & Mentoring  can deliver dramatic results and drive significant financial impact to the bottom line. Many organizations today utilize coaching to build alignment, accelerate goals, and develop current and future leaders. Corporate coaching is focused on execution and results!

All leaders must have coaching  and mentoring skills as an essential element in their leadership toolbox. Leaders who consistently utilize coaching skills have more effective teams, higher morale, and better bottom-line results. Organizations with a coaching culture have high levels of retention of key people, better customer service, and higher productivity.

Employees who have received coaching and mentoring seminar report:
- Improved working relationships with peers, direct reports and their manager.
- Increased ability to deal with conflict.
- Improved performance when dealing with business challenges.

Learning how to be an effective coach is rewarding personally, and creates impact on the company’s bottom line.

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Ng Yong Hooi
Date: 16 & 17 November 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Essentials Presentation Skills For Effective Delivery Workshop By Ng Yong Hooi

For many of us, any types of business presentations can be one of the great challenges of communication at work. With limited amount of time, we are expected to give the audience what it wants, from information to inspiration. As such, having the right preparation and delivery techniques truly matters in determining our success.

This workshop aims to help participants overcome the fear of public speaking and to guide them in preparing, organizing and delivering their presentations effectively so that they come across clearly and connect positively with the audience.

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Maria Valantine Rao A/P Subaramaniyam
Date: 16 & 17 November 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Improve Business Writing Skills With Confidence Workshop By Maria Valantine Rao A/P Subaramaniyam
The ability to communicate your ideas to prospective customers or top management is highly dependent on your ability to deliver your proposal utilising excellent writing abilities. It is necessary to write in a clear, concise, complete, and correct manner. It must deliver your message in a clear and understandable manner. The course will assist you in identifying the types of writings that fall into this category, as well as the methodologies and persuasive approaches required to produce a well-written business document.
 Register Now Find Out More 
Sharveswary (Sharves) Balakrishnan
Date: 16 & 17 November 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Becoming A Spokesperson Workshop By Sharveswary (Sharves) Balakrishnan
Overview : Any business size is represented by its key spokesperson, generally the founder or an individual in the Management position. The spokesperson is a decision maker and responsible to manage the ups and downs of the business effectively. Many appointed spokespersons are subject matter experts but shy away or hesitate when it comes to dealing with media- be it traditional or digital. Preparation ensures half the work is done and interacting with any kind of audience, online and traditional media becomes smoother when the groundwork is strong. 

This workshop is designed to highlight all the key aspects of becoming an effective spokesperson who can manage the different types of media approaches that have developed over the year including, formal approaches like media briefings, interviews and comment requests or informal methods like ambush, door -stop or digital follow up requests. 

Participants will be able to understand the nature of the media, their tactics in gaining stories and the right strategical moves you can adopt to deal with them. 

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Tee Keng Chai, Casey
Date: 17 & 18 November 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Sales Management , Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Tee Keng Chai, Casey
Date: 21 & 22 November 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
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Aslini Abdullah
Date: 22 & 23 November 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Personal & Professional Effectiveness At Work By Aslini Abdullah
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Tee Keng Chai, Casey
Date: 24 & 25 November 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- The Consultative Selling Skills Workshop By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

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Aslini Abdullah
Date: 29 & 30 November 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Tee Keng Chai, Casey
Date: 29 & 30 November 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Managing Employee Performance, Behaviours & Attitude To Achieve KPI By Tee Keng Chai, Casey
People are at the core of any workplace, but people can be very complex in their behaviours and attitudes. Managing people and their performance requires specialist skills and attitudes that many leaders, managers, and supervisors struggle with these issues.  

This exciting and very practical training course will provide the opportunity to develop your people management skills in a safe, fun, and informative learning environment. This is a vital course for any supervisor, manager or leader who needs to manage employee performance, behaviour and attitudes.

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Tee Keng Chai, Casey
Date: 5 & 6 December 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Tee Keng Chai, Casey

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

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Aslini Abdullah
Date: 6 & 7 December 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
Location Map
Improve & Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

 Register Now Find Out More 
Maria Valantine Rao A/P Subaramaniyam
Date: 7 & 8 December 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Enhancing Your English Communication Skills At Work By Maria Valantine Rao A/P Subaramaniyam
English is gradually becoming the worldwide language of communication in the commercial sector in today's competitive corporate environment. However, using English in the workplace effectively necessitates a very particular and rigorous understanding of business-oriented grammar and terminology.

This training will assist you in improving your spoken and written English skills in a corporate and professional setting.

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Sharveswary (Sharves) Balakrishnan
Date: 7 & 8 December 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Basic Public Relations (PR) Writing Workshop By Sharveswary (Sharves) Balakrishnan
Overview : Writing is an essential skill in any work function. PR Writing is a delicately balanced skill that gives you the ability to strategies your content to be effective and influential for your readers. Common misconception is PR writing is not factual and is developed as we go depending on the announcements that need it. 

The truth is PR writing is a continuous process that starts with a good strategy, building the right messages for an annual comms plan and following it through with effective writing that protects and grows your brand/ company image 

This workshop is designed to give you a top to bottom view of PR Writing skills but at a very practical level. The workshop is based on the trainer's experience as a PR practitioner and examples provided in the materials are real case studies. This session will give ample opportunities for participants to test out the methods shared during the workshop of the training. 
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Tee Keng Chai, Casey
Date: 8 & 9 December 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- People Management Skills in the Workplace By Tee Keng Chai, Casey
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.

Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate. 

People Management Skills in the Workplace is an intensive new workshop that provides you with ways to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success!

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Tee Keng Chai, Casey
Date: 12 & 13 December 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Creating A Positive Mind For Success Workshop By Tee Keng Chai, Casey
Wouldn’t it be fantastic if you are able to wake up every morning, and feel fully energised and equipped to handle the day with the best attitude possible? There are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  This highly interactive course will open with discussions on the ultimate challenges we face when wanting to achieve the life we desire.

A section of the training will coach the participants on positive thought exercises using various proven methods and resilient thinking. They will also be taught how to develop a positive outlook and gain work satisfaction through emotional management. This is a complete training programme for better personal management, self-esteem, and techniques for staying positive at work. Information is presented in a entertaining and relaxed manner, and hands on activities will be used to reinforce learning points.

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Aslini Abdullah
Date: 13 & 14 December 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Applying Multi-Tasking Skills In The Office Workshop By Aslini Abdullah
Do you do know is the criteria to become excellent staff? The list to become excellent staff can be very long, however there is a simple formula for this. Come and join this program to discover the secret of becoming an excellence staff in the 21st century. You will be guided on a journey that will change the way you perceive information around you.

Learn how much your work-attitude contributes towards your performance evaluation process. Experience the art of thinking differently to solve problems. Study the correlation between emotional thinking and logical thinking to handle criticism positively. Analyze the way to control and manage your emotions in difficult situations.

Discover the core competency skills to multi-task at your office. By understanding the right concepts of core competency skills, you will be able to work faster, be more productive, enhance efficiency rate and enjoy your work better.
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Ng Yong Hooi
Date: 14 & 15 December 2022 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

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Devindran A/L Raju
Date: 15 & 16 December 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- 5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

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Tee Keng Chai, Casey
Date: 15 & 16 December 2022 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Mastering The 10 Qualities of High Emotionally Intelligent People By Tee Keng Chai, Casey
If emotional intelligence (EQ) sounds like an oxymoron to you, that’s understandable. We tend to think of our emotions and our intelligence as two separate things. But put them together as emotional intelligence, and it’s essentially a different way to be smart because it’s “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically” according to the dictionary definition. The term was made popular by psychologist Daniel Goleman in his book Emotional Intelligence: Why It Can Matter More Than IQ, in which he redefines what it is to be smart. In the book, Goleman lays out five components of emotional intelligence.

A common question that is often asked about Emotional Intelligence is …. “Can EQ be learned?”   We have all experienced or have met people that seem to be naturally gifted at controlling or recognizing their emotions.  These individuals seem to understand how to put others in a comfortable place, or get them engaged, or even to give another person whatever it is that they need at that time.

The good news is that while some people have EQ as a natural talent, for those that don’t, EQ skills can be learned.  There has been some clear and focused research that supports this fact. People can learn how to interact more effectively at work and increase their emotional intelligence. To make this happen, an individual needs to be personally motivated to do this.  Individuals need to first have a handle of where they are starting from (assessment) and then understand which of the five components of EQ need the greatest attention.

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Pagadala Cyril Papiah
Date: 19 & 20 December 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- The Malaysia Labours Laws Workshop (With Recent Changes) By Pagadala Cyril Papiah

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

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Tee Keng Chai, Casey
Date: 19 & 20 December 2022 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Improve Productivity, Personal Leadership & Inner Mastery Workshop By Tee Keng Chai, Casey
We’ve seen many leaders and individuals suddenly scramble or feel distressed when faced with an unexpected turn of events or unwanted outcome, whether they work in the corporate sectors , run a family business or lead a department or company. They also begin to struggle in their personal relationships and are more reactive in their decision making when it comes to challenging life and business circumstances.

These are usually the tell-tale signs that these individuals haven’t yet started on a journey of inner mastery.

What Is Personal Leadership?
Personal Leadership involve developing the confidence and strength to set realistic goals and fulfil your potential. Everyone has strengths and weaknesses and a range of skills that are used in everyday situations, but all too often people remain unaware of, or undervalue, their true abilities.

Self-empowerment workshop is fast becoming a popular approach for many organisations to improve professional and team effectiveness as well as organisational productivity. Self Leadership help develop key capabilities in excellent leadership: Clarity, Focus, Creativity and Compassion. Team Leaders excel further when they could integrate mindfulness, self-awareness and social awareness with effective techniques of management and mentorship. 

In developing self-leadership, participants will realise they how can create the space for growth and empowerment, both for themselves and others in the organisation, leading to positive work performance, more cohesive teams and higher productivity.

What Is Inner Mastery?
Mastery is defined as the comprehensive knowledge or skill in a particular subject or activity. Simply stated, mastery learning is a process where a learner masters a topic or concept before advancing to the next level of proficiency.

According to Dr. Richard Moss in The Mandala of Being, humans experience four holding environments: the womb, post-birth, leaving home and "the present moment." Experiences from the preceding holding zone are carried forward to the next, and all decisions, actions and reflections are therefore informed by the past. We embark on a journey and then change jobs, start different businesses, learn different subjects/skills and change values, as per the current environment. We do all of this without really achieving mastery in one before moving on to the next.

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Aslini Abdullah
Date: 20 & 21 December 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)
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Dealing With Customers' Complaints, Frustrations & Dissatisfaction By Aslini Abdullah

Managing Complaints. It seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today’s jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of “internal” customers (colleagues, employees, bosses, and other departments) it is difficult to satisfy those we commonly view as our “real” customers (those who use our services). Satisfying “internal” customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

People often don’t realize that working hard is not the same as satisfying customers. As a result, people often work hard and are frustrated because customers (internal or external) remain unsatisfied.

As such the main aim of this workshop is concentrating on how to satisfy the needs and wants of customers effectively.

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Aslini Abdullah
Date: 27 & 28 December 2022 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Online Training:- Multiply Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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