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| Date: 11 & 12 April 2023 (Tuesday & Wednesday) |
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| Time: 9:00am to 5:00pm |
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| Multi-Tasking and Time Management Skills By Aslini Abdullah |
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Do you feel stressed about the number of tasks you need to get done and feel like you can never seem to get on top of things? Has it ever seemed like there aren’t enough hours in the day?
Do you feel that you are lost and don’t know where to go? In this course we examine what effective time management really means and what each of us has to do to achieve it. We look at the importance of having a clear life vision in order to help us use our time wisely and the specific goals and objectives that will help us actualize this vision.
Participants are introduced to a wide range of time management tools and techniques, they are given time to consider which ones are appropriate for their lifestyle and then practice them in a fun and supportive environment. In the final topic of this course participants, prepare their action plan for long term change and improve productivity.
This Multi-Tasking & Time Management training is designed to help participants develop their skills in time management to achieve more effective results in less time.
One of the most repeated phrases you will hear in offices up and down the country is "we don't have enough time" - to which the response is often "work harder!" - Leading to overtime, stress - and often a poorly done job! Developing techniques to make more intelligent use of time, and to prioritize and effectively manage a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress!
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| Date: 8 & 9 May 2023 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju |
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Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country.
These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods. Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.
This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
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| Date: 15 to 19 May 2023 (Monday to Friday) |
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| Time: 9:00am to 5:00pm |
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.gif "The Armada Petaling Jaya Hotel (Near Asia Jaya LRT Station)") |
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| (5 Days) Essential Leadership & Management Skills for Managers / Supervisors Workshop By Aslini Abdullah |
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Leaders are self-confident and inspire self-confidence in others. Leader’s project personal dynamism. Leaders know how to speak in a way that moves others to action. Leaders know how to nurture and coach others. They help others to be more creative. Leaders build teamwork among their followers.
Leadership deals with persuading, inspiring, motivating others, and spearheading useful changes. A leader creates a sensible vision for others, and then directs them toward achieving that vision. To be a leader, the people they are attempting to lead must have confidence in them and give them their support and commitment. They need support and commitment to achieve company objectives, as well as those of their own organizational unit.
To enable managers to develop their leadership skills by encouraging and inspiring individuals and teams to give their best to achieve a desired result.
Apart from that, Coaching, Counseling, Problem-solving & Decision-making Skills are essential skills to equip a supervisor or manager to perform their jobs successfully.
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| Date: 22 & 23 May 2023 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Multi-Tasking Skills for Managing Daily Work Challenges By Tee Keng Chai, Casey |
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It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly. Real life takes over and we no longer ‘have time’ to manage our time! Yet it is at times like this that excellent multi-tasking skills are needed the most.
Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.
It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
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| Date: 24 & 25 May 2023 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| 5S Concept At Workplace By Devindran A/L Raju |
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5S is the name of a workplace organization method that uses a list of five (5) Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities. This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization. Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.
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| Date: 30 & 31 May 2023 (Tuesday & Wednesday) |
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| Time: 9:00am to 5:00pm |
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| Achieving Productivity Through Efficiency & Effectiveness By Aslini Abdullah |
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Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.
The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.
In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.
With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.
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| Date: 6 & 7 June 2023 (Tuesday & Wednesday) |
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| Time: 9:00am to 5:00pm |
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| Handling Full Set Of Accounts Workshop By Gerald Peries A/L V. A. Peries |
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This course would enable new as well as existing accounting personnel, administration personnel to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.
In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function. They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc. As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.
With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result, the accounting personnel do not see the physical transaction actually taking place. This may lead to a lack of understanding of the accounting process which can lead to making errors. A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the recording process.
This course is also suitable for administration staff, secretaries and other clerical personnel, who perform some basic accounting functions but have limited knowledge of accounting.
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| Date: 8 & 9 June 2023 (Thursday & Friday) |
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| Time: 9:00am to 5:00pm |
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| Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju |
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A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.
Procurement is viewed as a strategic function working to improve the organization's profitability. Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply. In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.
This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area. |
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| Date: 13 to 15 June 2023 (Tuesday to Thursday) |
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| Time: 9:00am to 5:00pm |
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| (3 Days) The Psychology of Selling Workshop By Tee Keng Chai, Casey |
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Many companies have fantastic products, a great team of people, and provide excellent customer service – and yet competitors seem to always have the upper hand. Sounds familiar?
The fact is this: Everyone in your business, who has anything to do with your customers, needs to know how to sell. If they don't have the right marketing & selling skills, you’re throwing cash out of the window.
What’s the point in spending another penny on brochures, advertising and websites if your team doesn’t know how to get people to buy?
If you want to stop losing sales to competition then you've got to sharpen your professional selling skills, and make sure your people demonstrate positive selling skills behaviors – all the time.
It’s one thing to provide knowledge and enhance selling skills levels – but without the right attitudes and beliefs supporting these, it’s unlikely that results will last.
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| Date: 13 & 14 June 2023 (Tuesday & Wednesday) |
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| Time: 9:00am to 5:00pm |
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| 5 Star Customer Service Workshop By Aslini Abdullah |
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In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardised.
Participants who attend this workshop will be coached to become better speakers and listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally through telephone and e-mails.
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| Date: 15 & 16 June 2023 (Thursday & Friday) |
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| Time: 9:00am to 5:00pm |
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| Emotional Intelligence (EI) for Effective Relationship Building Skills By Nicole Kok Guat Hoon |
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Are we born with emotional intelligence? We are born with tools for enhancing emotional intelligence. Hence, we must be trained. Many in the business world may think emotional intelligence training is unnecessary as businesses only rely on numbers and data.
However, Harvard Business Review indicated research on the correlation between emotional intelligence and success and it shows that 80% of departments with higher emotional intelligence skills have better performance. When your people felt disrespected and angry, they had become actively disengaged and furious at the company. Whether you are a business executive, manager, or entrepreneur, it is essential to know the skills to apply emotional intelligence skills in the workplace and daily life in order to form a higher performance of teamwork.
DISC assessments make emotional intelligence easier because they pre-empt the emotions and responses in colleagues and employees without us having to decipher them ourselves, either visually or audibly.
This training is designed for those who want to enhance their application of relationship skill at the workplace. |
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