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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Aslini Abdullah
Date: 4 & 5 March 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Tee Keng Chai, Casey
Date: 7 & 8 March 2024 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Management & Leadership Skills for Supervisors & Managers By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Pagadala Cyril Papiah
Date: 8 March 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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EPF Act 1991, SOCSO Act 1969, EIS 2018 and OSHA1994 By Pagadala Cyril Papiah
 For the purpose of this training, the following laws are covered:

(1) The EPF Act 1991 is a mandatory retirement scheme for employees. This requires contribution by both employer and employee. It has benefits for employees 
(2) The SOCSO Act 1969 is a mandatory insurance scheme for employees for employment injury or invalidity (non-employment injury).This requires contribution by both employer and employee. Its has benefits for employees  

(3) The EIS (Employment Insurance System 2018) is a mandatory insurance scheme for all retrenched employees. This requires contribution by both employer and employee. It has benefits for employees 

(4) The Occupational Safety and Health Act 1994 (OSHA) mandates the appointment and functions of the Safety Officer and The Safety Committee in certain industries. This is of benefit to employer and employer as it aims to make the organisation a safe place to work.   

This is a comprehensive training covering all relevant areas of EPF, SOCSO and EIS concerning employer and employee deductions and contributions according to the specified rates. Employers will also be able to advise their employees about the benefits and assist them in their claims. 

The training also covers the functions of the Safety Officer and Safety Committee in an organization; and other safety issues     

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Devindran A/L Raju
Date: 11 & 12 March 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Store/Warehouse & Inventory Management Workshop By Devindran A/L Raju
Stores/Warehouses and Inventory Management are critical for the effective management of procurement and the supply chain to enable the efficient delivery of superior customer service. An enterprise’s success can be greatly affected by the efficiency of its stores operations; efficient stores management can save money, help retain customers and maintain continuous operations; but stores mis-management can lose an enterprise money, customers and production.. Inventories constitute a significant portion of most firms’ assets. 

Hence, effective and efficient management of inventories is one of the most vital functions for a successful organisation. Effective Inventory Management can be the watershed for their success or demise in these times. This course focuses on the operational and strategic management of warehouse and inventory. It covers the most important aspects of Stock Control from warehouse design, operation, control and effective inventory management.

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Pagadala Cyril Papiah
Date: 13 March 2024 (Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Handling Misconduct & Carrying Out A Domestic Inquiry (DI) By Pagadala Cyril Papiah
Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire   

This training shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to try to prevent cases going to the Industrial Court.  

At the end of the training, participants will have a better understanding of the industrial relations process.

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Aslini Abdullah
Date: 13 & 14 March 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Managerial Skills For Secretaries By Aslini Abdullah

A secretary’s role is to assist management to do the job-in other words help the manager to achieve results.

To understand Management is to understand corporate cultures. It is the Art of getting people to work as a team-effectively and harmoniously.

Top secretaries who have made the grade into Management have the entry qualifications, the right personality and have usually commanded the respect of their peers and superiors.

Secretarial teachers too, must have managerial skills if they are to teach secretaries to handle their jobs effectively.


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Tee Keng Chai, Casey
Date: 18 & 19 March 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Sales Management, Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Job Ebenezer A/L Manikkam
Date: 20 & 21 March 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Transformational Presentation Workshop By Job Ebenezer A/L Manikkam
Public speaking is a skill that many people fear. Yet, it is also a crucial tool for motivating, influencing, and persuading others in order to drive change. As the world continually progresses and seeks new ideas and innovations, being able to convey your message effectively is essential. To do so, one must master transformational presentation skills that can truly make a difference in their life. When you can connect with your audience and illustrate your ideas clearly, new doors of opportunity will open up for you.
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Tee Keng Chai, Casey
Date: 1 & 2 April 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
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Aslini Abdullah
Date: 3 & 4 April 2024 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Handling Difficult Customers Workshop By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Tee Keng Chai, Casey
Date: 15 & 16 April 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Decision Making & Root Cause Analysis Workshop By Tee Keng Chai, Casey

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

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Aslini Abdullah
Date: 16 & 17 April 2024 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Effective Communication & Interpersonal Skills Workshop By Aslini Abdullah
Communication and Interpersonal Skills are what we use when we communicate and deal with other people face-to-face. Everything we say and do to another person will have an effect on them, even though we often don not realise it. Our Interpersonal Skills can either help or hinder our relationships with other people.

When we communicate with another person we have no choice but to make impression on each other. When we make the impression we want our Interpersonal Skills is high.

To be successful in terms of Interpersonal Skills we need to create and maintain good relationships with people, both at work and socially. Knowing how to handle difficult situations and people will improve our personal effectiveness.

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Aslini Abdullah
Date: 23 & 24 April 2024 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Pagadala Cyril Papiah
Date: 26 April 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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The Employment Laws Of Malaysia (EA 1955, LO Sabah 2004, LO Sarawak 2005) By Pagadala Cyril Papiah
The Employment Laws covers the minimum terms and conditions of employment for ALL employees at ALL levels from top management to lowest level employees.

It is a basic human rights law for employer-employee relationships and must be known by all employers.

It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits. 

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Aslini Abdullah
Date: 29 & 30 April 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Administrative & Office Management Skills Workshop By Aslini Abdullah
Very often, executive secretaries, administrators & clerical personnel are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the day to day operations and tasks of the company’s top leadership. 

Most of their days incorporate tasks which are ad hoc; but this training will mould them to understand that there are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average executive secretaries / administrative personnel would get rattled at the slightest challenge in life is poor mental conditioning. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with negativity, any amount of relaxation activities will not bear fruit. Hence, the crux of this training is to empower secretaries and administrators to realise that the rejuvenation happens from within. Clear thoughts leads to a focused mind, which operates at its optimum. 

This workshop serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of dealing with people, telephone etiquette, time management and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star clerical / administrative personnel.
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Tee Keng Chai, Casey
Date: 6 & 7 May 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Mastering The 10 Qualities of High Emotionally Intelligent People By Tee Keng Chai, Casey
If emotional intelligence (EQ) sounds like an oxymoron to you, that’s understandable. We tend to think of our emotions and our intelligence as two separate things. But put them together as emotional intelligence, and it’s essentially a different way to be smart because it’s “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically” according to the dictionary definition. The term was made popular by psychologist Daniel Goleman in his book Emotional Intelligence: Why It Can Matter More Than IQ, in which he redefines what it is to be smart. In the book, Goleman lays out five components of emotional intelligence.

A common question that is often asked about Emotional Intelligence is …. “Can EQ be learned?”   We have all experienced or have met people that seem to be naturally gifted at controlling or recognizing their emotions.  These individuals seem to understand how to put others in a comfortable place, or get them engaged, or even to give another person whatever it is that they need at that time.

The good news is that while some people have EQ as a natural talent, for those that don’t, EQ skills can be learned.  There has been some clear and focused research that supports this fact. People can learn how to interact more effectively at work and increase their emotional intelligence. To make this happen, an individual needs to be personally motivated to do this.  Individuals need to first have a handle of where they are starting from (assessment) and then understand which of the five components of EQ need the greatest attention.

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Aslini Abdullah
Date: 7 & 8 May 2024 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Improve Office Filing & Record Management Workshop By Aslini Abdullah
Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

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Pagadala Cyril Papiah
Date: 10 May 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Balanced Scorecard For Human Resources (HR) By Pagadala Cyril Papiah
‘WHAT GETS MEASURED GETS DONE’

This adage has long been known to bring about results.  

The programme describes how to set KPIs at all levels including at the individual level.

It also shows the role of management to get employees to achieve their KPIs.

It sets the customer as the focus of all employee efforts.

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Aslini Abdullah
Date: 13 & 14 May 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Managing Customer Service Organization Towards Excellence Workshop By Aslini Abdullah

Obsession with the customer is the single most vital factor in business success. The main priority in any business must be to win and keep the customer. Failure to do so simply means no profits, no growth, no jobs, no business! Success will come in our competitive world to those who recognise that:

The customer is the business’s biggest asset; 
The customer pays all salaries, wages and dividends; 
The customer will go where she/he receives the best attention; 
You must be your customer’s best choice! 
That simple idea has underpinned all great businesses in the past, and its secrets are now being sought in all corners of commerce

                                         By Service We Progress 
                                        Burnley Building Society, 1850

It has become the great driving force in all ambitious companies. ‘Putting the customer first’, ‘making the customer boss’, is now seen as the route to gaining the competitive edge.

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Pagadala Cyril Papiah
Date: 17 May 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Job Evaluation For Human Resources (HR) By Pagadala Cyril Papiah
Almost everyone in a profit-oriented organisation works because of compensation and benefits. 

Employees look for a certain minimum compensation to meet their cost of living expenses and thereafter to be compensated according to market conditions. Besides this employees expect to be given a fair compensation in comparison to others. Employees also want to know their salary structure as part of having a secure career plan.
       
Employers on the other hand need a proper compensation plan to attract and retain employees. A properly developed salary structure will be useful for planning and budgeting purposes. 

The programme starts off with compensation decisions, followed by job evaluation to determine an internally equitable salary structure in tandem with the market. 

Participants get to experience the detailed hands-on process of evaluating jobs and the management of the various aspects of compensation through experiential workshop exercises led by a facilitator with practical work and training experience. 

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Tee Keng Chai, Casey
Date: 20 & 21 May 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Improve Productivity, Personal Leadership & Inner Mastery Workshop By Tee Keng Chai, Casey
We’ve seen many leaders and individuals suddenly scramble or feel distressed when faced with an unexpected turn of events or unwanted outcome, whether they work in the corporate sectors , run a family business or lead a department or company. They also begin to struggle in their personal relationships and are more reactive in their decision making when it comes to challenging life and business circumstances.

These are usually the tell-tale signs that these individuals haven’t yet started on a journey of inner mastery.

What Is Personal Leadership?
Personal Leadership involve developing the confidence and strength to set realistic goals and fulfil your potential. Everyone has strengths and weaknesses and a range of skills that are used in everyday situations, but all too often people remain unaware of, or undervalue, their true abilities.

Self-empowerment workshop is fast becoming a popular approach for many organisations to improve professional and team effectiveness as well as organisational productivity. Self Leadership help develop key capabilities in excellent leadership: Clarity, Focus, Creativity and Compassion. Team Leaders excel further when they could integrate mindfulness, self-awareness and social awareness with effective techniques of management and mentorship. 

In developing self-leadership, participants will realise they how can create the space for growth and empowerment, both for themselves and others in the organisation, leading to positive work performance, more cohesive teams and higher productivity.

What Is Inner Mastery?
Mastery is defined as the comprehensive knowledge or skill in a particular subject or activity. Simply stated, mastery learning is a process where a learner masters a topic or concept before advancing to the next level of proficiency.

According to Dr. Richard Moss in The Mandala of Being, humans experience four holding environments: the womb, post-birth, leaving home and "the present moment." Experiences from the preceding holding zone are carried forward to the next, and all decisions, actions and reflections are therefore informed by the past. We embark on a journey and then change jobs, start different businesses, learn different subjects/skills and change values, as per the current environment. We do all of this without really achieving mastery in one before moving on to the next.

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Aslini Abdullah
Date: 20 & 21 May 2024 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Mentoring, Coaching And Counseling Skills At Work By Aslini Abdullah
Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter's professional and/or personal development. Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

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Aslini Abdullah
Date: 28 & 29 May 2024 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Resolving Conflicts At Work: The Professional Way By Aslini Abdullah
Conflict is not the same as discomfort. The conflict isn't the problem - it is when conflict is poorly managed is the problem. Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.

But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships - both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.
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Pagadala Cyril Papiah
Date: 31 May 2024 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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The Essentials Of The Employment Act 1955 (Latest 2022/2023 Amendments) By Pagadala Cyril Papiah
The Employment Act 1955 (EA) covers the minimum terms and conditions of employment for employees. 

It is a basic human rights law for employer-employee relationships and must be known by all employers 

Although the act is primarily targeted at non-management employees, employers are required to follow this in drawing up the terms and conditions of employment for all levels of employees with certain exceptions.

It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits. 

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