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| Date: 28 & 29 May 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Managerial Skills For Secretaries By Aslini Abdullah |
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A secretary’s role is to assist management to do the job-in other words help the manager to achieve results. To understand Management is to understand corporate cultures. It is the Art of getting people to work as a team-effectively and harmoniously. Top secretaries who have made the grade into Management have the entry qualifications, the right personality and have usually commanded the respect of their peers and superiors. Secretarial teachers too, must have managerial skills if they are to teach secretaries to handle their jobs effectively.
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| Date: 30 May 2025 (Friday) |
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| Time: 9:00am to 5:00pm |
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| Balanced Scorecard For Human Resources By Pagadala Cyril Papiah |
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‘WHAT GETS MEASURED GETS DONE’
This adage has long been known to bring about results.
The programme describes how to set KPIs at all levels including at the individual level.
It also shows the role of management to get employees to achieve their KPIs.
It sets the customer as the focus of all employee efforts.
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| Date: 16 & 17 June 2025 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Mentoring, Coaching & Counseling Skills Workshop By Raja Abdul Halim Raja Shah Kobat |
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Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development.
Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.
Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.
The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.
To enhance managers or supervisors on behavioral coaching skills with appropriate techniques in order to build better rapport with the staff and ultimately to produce efficient and effective work.
Behavioral Coaching is the key to creating a more open organization, one that values people- their skills, ideas and contribution- and genuinely seeks to empower individuals. To have effective behavioral coaching it must happen at every level in the organization.
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| Date: 16 June 2025 (Monday) |
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| Time: 9:00am to 5:00pm |
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| EPF Act 1991, SOCSO Act 1969, EIS 2018 and OSHA1994 By Pagadala Cyril Papiah |
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For the purpose of this training, the following laws are covered:
(1) The EPF Act 1991 is a mandatory retirement scheme for employees. This requires contribution by both employer and employee. It has benefits for employees (2) The SOCSO Act 1969 is a mandatory insurance scheme for employees for employment injury or invalidity (non-employment injury).This requires contribution by both employer and employee. Its has benefits for employees
(3) The EIS (Employment Insurance System 2018) is a mandatory insurance scheme for all retrenched employees. This requires contribution by both employer and employee. It has benefits for employees
(4) The Occupational Safety and Health Act 1994 (OSHA) mandates the appointment and functions of the Safety Officer and The Safety Committee in certain industries. This is of benefit to employer and employer as it aims to make the organisation a safe place to work.
This is a comprehensive training covering all relevant areas of EPF, SOCSO and EIS concerning employer and employee deductions and contributions according to the specified rates. Employers will also be able to advise their employees about the benefits and assist them in their claims.
The training also covers the functions of the Safety Officer and Safety Committee in an organization; and other safety issues
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| Date: 18 & 19 June 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Effective Communication & Time Management Skills By Aslini Abdullah |
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Communication and Interpersonal Skills are what we use when we communicate and deal with other people face-to-face. Everything we say and do to another person will have an effect on them, even though we often don not realize it. Our Interpersonal Skills can either help or hinder our relationships with other people.
To be successful in terms of Communication Skills we need to create and maintain good relationships with people, both at work and socially. Knowing how to handle difficult situations and people will improve our personal effectiveness.
To instill the importance of time management in order to achieve quality productivity through proper utilization of time at work.
Much of the secret of managing time has to do with how well organized you are. When you have high regards for administrative procedures, you will certainly be able to do multi-tasking at work. You will find being well organized will help you to become an accomplished person.
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| Date: 23 & 24 June 2025 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Creative Thinking & Innovation By Raja Abdul Halim Raja Shah Kobat |
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Creative thinking begins with the generation of ideas. If you are to have the broadest perspective on a situation, at some point you will need to consider the different viewpoints of all the people involved.
The skill of deliberately shifting your point of view to accommodate those of others will allow you to create a more complete list of the factors, consequences and options involved.
In the phase of generating ideas, right-brain functions are most helpful. Have you ever struggled to solve a problem and found the answer “popped” into your head while you were out shopping or jogging or when you woke up the next day. That is because it was released from left-brain control and turned over to your right-brain insight.
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| Date: 2 & 3 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Dealing With Complaints Objectively By Aslini Abdullah |
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Dealing with complaints objectively will give an a opportunity to maintain loyal customers
Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.
The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.
Even when customers are wrong or difficult you must respect their perception and treat them with respect.
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| Date: 4 July 2025 (Friday) |
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| Time: 9:00am to 5:00pm |
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| Handling Misconduct & Carrying Out A Domestic Inquiry By Pagadala Cyril Papiah |
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Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire
This training shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to try to prevent cases going to the Industrial Court.
At the end of the training, participants will have a better understanding of the industrial relations process.
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| Date: 7 & 8 July 2025 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Enhancing Leadership Skills At Work By Raja Abdul Halim Raja Shah Kobat |
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Leaders are self-confident and inspire self-confidence in others. Leaders project personal dynamism. Leaders know how to speak in a way that moves others to action. Leaders know how to nurture and coach others. They help others to be more creative. Leaders build teamwork among their followers.
Leadership deals with persuading, inspiring, motivating others and spearheading useful changes. A leader creates a sensible vision for others, and then directs them towards achieving that vision. To be a leader, the people they are attempting to lead must have confidence in them and give them their support and commitment. They need support and commitment to achieve company objectives, as well as those of their own organizational unit.
To enable managers to develop their leadership skills by encouraging and inspiring and teams to give their best to achieve a desired result.
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| Date: 9 & 10 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Achieving Productivity Through Efficiency & Effectiveness By Aslini Abdullah |
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Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.
The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.
In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.
With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.
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| Date: 11 July 2025 (Friday) |
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| Time: 9:00am to 5:00pm |
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| Payroll Calculations under Employment Act & Labour Ordinance By Pagadala Cyril Papiah |
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The Employment Laws covers the minimum terms and conditions of employment for ALL employees at ALL levels from top management to lowest level employees. This covers the Employment Act 1955, Labour Ordinance Sabah 2004 and Labour Ordinance Sarawak 2005
It is a basic human rights law for employer-employee relationships and must be known by all employers
It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits.
(1) This programme is delivered in a simple easy-to-understand manner with the minimum use of legal jargon.
(2) Unavoidable legal jargons are also explained in a simple non-legal way.
(3) There are also plenty of workshop mini-case exercises for participants to practice on and become proficient.
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| Date: 16 & 17 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Improve Your ``5Cs Skills`` At Work By Aslini Abdullah |
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What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:
1. The ability to apply creative thinking to the gathering and analyzing of information.
2. The ability to look at problems critically
3. The ability to communicate effectively that make sense based on available information.
4. The ability to commit yourself to do an excellent job
5. The ability to co-operate with others and therefore others love to work with you.
Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?
With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.
Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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| Date: 23 & 24 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Management & Leadership Skills for Supervisors & Managers By Aslini Abdullah |
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| This intensive two-day workshop is a highly interactive workshop designed for supervisors/managers who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.
You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.
As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.
Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!
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| Date: 30 & 31 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Multi-Tasking & Time Management Skills By Aslini Abdullah |
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Do you feel stressed about the number of tasks you need to get done and feel like you can never seem to get on top of things? Has it ever seemed like there aren’t enough hours in the day?
Do you feel that you are lost and don’t know where to go? In this course we examine what effective time management really means and what each of us has to do to achieve it. We look at the importance of having a clear life vision in order to help us use our time wisely and the specific goals and objectives that will help us actualize this vision.
Participants are introduced to a wide range of time management tools and techniques, they are given time to consider which ones are appropriate for their lifestyle and then practice them in a fun and supportive environment. In the final topic of this course participants, prepare their action plan for long term change and improve productivity.
This Multi-Tasking & Time Management training is designed to help participants develop their skills in time management to achieve more effective results in less time.
One of the most repeated phrases you will hear in offices up and down the country is "we don't have enough time" - to which the response is often "work harder!" - Leading to overtime, stress - and often a poorly done job! Developing techniques to make more intelligent use of time, and to prioritize and effectively manage a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress!
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